Tweets Analysis - Keyword: @KLM_UK
Overview
Total number of tweets analysed
294
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-31
Tweets covering
8 days
Average age of authors' accounts
10 years
Summarization
These tweets cover a variety of topics related to KLM UK, including the airline's planes and flights at different airports, positive customer experiences, and some complaints about poor service and compensation. There are also mentions of KLM's global reach and partnerships with other airlines. One tweet promotes an African arts showcase, and there are a few mentions of specific KLM staff members who provided good service. Overall, the tweets reflect both positive and negative feedback from customers and aviation enthusiasts.
Topic Modeling
- KLM planes and flights
- Customer experiences and satisfaction
- Airports and destinations
- Compensation and customer service
- International travel and culture
Emotional Analysis
The tweets express a mix of positive and negative emotions towards the KLM UK airline. Some users express admiration for the airline's planes and service quality, while others express frustration and anger towards the airline's customer service and handling of compensation issues. Some tweets also showcase excitement towards travel and exploring new destinations with KLM UK.
Trend Analysis
- Positive feedback regarding experiences with KLM customer service and flights
- Discussion and admiration for specific KLM flights and planespotting
- Concerns and complaints regarding delayed compensation and poor customer service when travel plans go awry
- Announcements regarding new KLM flights and destinations
- Discussion and admiration for various travel destinations, particularly in Africa and Peru
Types of Tweets
Number of Retweets
62
Percentage of total tweets
21%
Number of Original tweets
92
Percentage of total tweets
31%
Number of tweets that contain Mentions
294
Percentage of total tweets
100%
Number of tweets that were Replies
139
Percentage of total tweets
47%
Number of tweets that were Quotes
3
Percentage of total tweets
1%
Number of tweets that contain Hashtags
38
Percentage of total tweets
12%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 118 |
| Twitter for Android | 63 |
| Twitter Web App | 49 |
| follow and like and retweet | 41 |
| klm_global_live | 15 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| KLM | KLM | Official global account of KLM. FAQ about flying from AMS: https://t.co/pVM33OWB0S. For COVID information: https://t.co/xP2UnMlcEP. Please share personal details only in DMs. | 2,301,269 |
| EDI_Airport | Edinburgh Airport | Official Edinburgh Airport Twitter feed. This account is monitored Mon - Fri 6am - 7pm, at intervals on Sat-Sun. Passenger enquiries please call: 0131 357 6337 | 118,025 |
| KLM_UK | KLM UK | Departing from 17 airports across the UK. We are here to help and available 24/7. Please send booking details via DM for assistance. | 59,389 |
| TTGMedia | TTG | The ultimate news resource for travel agents, agencies, operators and tourism professionals since 1953. Subscribe to free news alerts: https://t.co/wVuzlEnHjL | 52,787 |
| DrMarthaGulati | Dr. Martha Gulati ♥️🫀❤️🩹🇨🇦 | Cardiologist, ❤️🩹Expert in Women & Heart Disease, Prevention, Author 'Saving Women's Hearts’- Heals 💔 President of ASPC #earlyinterventionalist @CedarsSinai | 52,190 |
| VadeAviones | VaDeAviones.com ✈️ 🇪🇸 | Te contamos lo que sabemos, del mundo aeronáutico. Ganadores del premio 2018 #Premios20blogs | 45,377 |
| Sharma14828 | Gautam | सोझो मान्छे दायाँ बायाँ जान्दिन धुम्रपान,मद्द्पान मन पराउदिन अरुले भनेको मान्दिन झुट बोलेको र ठुलो पल्टेको फिटिक्कै मन पराउदिन #टुइट_इन_लाइक्स❤️#Covid19 | 35,087 |
| Flight_Refunds | FlightRefunds | Flight disruption, delay or cancellation in last 6 yrs? Get upto £540 compensation per person. Check your flight at https://t.co/yw8MqfIZr0 and find out in seconds | 19,538 |
| nkayh | nicola h | I am that bridge-jumping friend your mum warned you about, except it was a pier and I was 8! I rarely answer DMs 😋 | 19,125 |
| KLM_ES | KLM Spain | Bienvenido al Twitter oficial de KLM España. Si necesitas asistencia, estamos contigo 24horas/7días en @KLM, pero no dejes datos personales salvo en DMs | 16,025 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| KLM | KLM | Official global account of KLM. FAQ about flying from AMS: https://t.co/pVM33OWB0S. For COVID information: https://t.co/xP2UnMlcEP. Please share personal details only in DMs. | 59,904 |
| Sharma14828 | Gautam | सोझो मान्छे दायाँ बायाँ जान्दिन धुम्रपान,मद्द्पान मन पराउदिन अरुले भनेको मान्दिन झुट बोलेको र ठुलो पल्टेको फिटिक्कै मन पराउदिन #टुइट_इन_लाइक्स❤️#Covid19 | 27,514 |
| DrMarthaGulati | Dr. Martha Gulati ♥️🫀❤️🩹🇨🇦 | Cardiologist, ❤️🩹Expert in Women & Heart Disease, Prevention, Author 'Saving Women's Hearts’- Heals 💔 President of ASPC #earlyinterventionalist @CedarsSinai | 8,903 |
| nkayh | nicola h | I am that bridge-jumping friend your mum warned you about, except it was a pier and I was 8! I rarely answer DMs 😋 | 8,805 |
| AvgeekMel | Avgeek Mel | I'm a female #British #photographer with a passion for #aviation✈️&self confessed #avgeek😁.Database of 8000+ high quality aviation images from 30+ airports🌍 | 6,125 |
| Qriscero | Christopher Ogbonna #getpeacefornneka | Detailed Lawyer| Rights Activist| Change Catalyst| Sapio 🧠| Wordsmith Extraordinaire👨🏾💻| DETERMINED🤯 to #getpeacefornneka |Self & 3rd Party Managed Acct. | 5,816 |
| wordfinga | Linda | I came... I saw... The rest is on-going... | 5,170 |
| AnnaUrb | Anna Urbanska | https://t.co/sB6wU1tRED | 3,960 |
| dave_coles | Dave Coles | @lsevolunteering | @southLDNlaces | Football | Volunteerism | Travel | Photography | 3,822 |
| TTGTravelQueen | Sophie Griffiths 🇺🇦 | She/her. Editor and Chief Purpose Officer at TTG Media. Passionate about equality 🏳️🌈 Proud owner of/owned by a rescue moggy and pooch. Views my own. | 3,525 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| Flight_Refunds | Flight disruption, delay or cancellation in last 6 yrs? Get upto £540 compensation per person. Check your flight at https://t.co/yw8MqfIZr0 and find out in seconds | 42 |
| KLM | Official global account of KLM. FAQ about flying from AMS: https://t.co/pVM33OWB0S. For COVID information: https://t.co/xP2UnMlcEP. Please share personal details only in DMs. | 15 |
| AnnaUrb | https://t.co/sB6wU1tRED | 14 |
| raks38956493 | - | 7 |
| blessus95345054 | - | 7 |
| GraceH1770393 | - | 7 |
| Jyoti3101 | - | 7 |
| LizzyinEcosse | Low idiot tolerance. Lover of Ridgebacks and Honesty. Permanently amused. | 6 |
| volandocanarias | 🇮🇨 Novedades de Rutas ✈️ Spotting 📸 | 6 |
| Chetan_dk | - | 5 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1641338122406608896 | Have to absolutely love these @KLM_US colors on the @BoeingAirplanes 787-10. Seen here landing at @flyLAXairport on a partly cloudy Sunday afternoon from Amsterdam. PH-BKF @KLM_UK @KLM #Boeing 787-10 #Dreamliner KLAX - Los Angeles International March 05, 2023 #Boeing787 https://t.co/E7XG6ArbzT | 23 |
| 1638918536318918656 | A #ThrowbackThursday photo to a day at @bhx_official in 2015 and this lovely @KLM_UK #retro jet PH-BXA came to visit #planespotting #KLM #KLMUK #BHXAIrport #aviation https://t.co/ofPPsqqRT7 | 12 |
| 1639990587267899395 | A @KLM_UK @BoeingUK B737-8K2 PH-BXY taxiing to the active runway at @manairport for her return flight to Amsterdam Schiphol Airport #planespotting #aviation #KLM #KLMUK #Manchesterairport https://t.co/lM94yOxzXb | 10 |
| 1639293296114647041 | Great news that @KLM_UK are adding more flights from @NorwichAirport to @Schiphol Amsterdam. Making even easier for Pb to deliver even more events in the wonderful city. #amsterdam #klm https://t.co/5lc26KxsB0 | 2 |
| 1641150443140022284 | @KLM_UK How long do you expect to get someone their compensation after a 24 hour delay without a hotel or any food? | 1 |
| 1640819232366637059 | @WinstonLeBint @KLM_UK Our flight to Amsterdam which was supposed to then connect us to Tokyo has just been cancelled. We cannot book alternatives even though there appears to be some, please can you help? | 1 |
| 1639377756021563394 | @KLM @HeathrowAirport @KLM_UK @AirFranceKLM I Sent you a DM and you did nothing. I want my compensation | 1 |
| 1639288696791810052 | @KLM_UK @HeathrowAirport Klmmmmmmm FIND MY BAG OR GIVE MY DUE COMPENSATION. | 1 |
| 1641078171234705409 | @KLM_UK I'm trying to request downgrade compensation but am unable to do it via the online form. Please can you advise an email address that I can contact to make the claim. Many thanks! | 1 |
| 1641136664553594880 | @KLM_UK 1/2 Hi, me and my partner had our flight to Amsterdam cancelled with you at the beginning of the month, were transferred to a flight with a connection in Frankfurt, all of your desks were closed and you did not provide our boarding pass so we were left stranded. | 1 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1641338122406608896 | Have to absolutely love these @KLM_US colors on the @BoeingAirplanes 787-10. Seen here landing at @flyLAXairport on a partly cloudy Sunday afternoon from Amsterdam. PH-BKF @KLM_UK @KLM #Boeing 787-10 #Dreamliner KLAX - Los Angeles International March 05, 2023 #Boeing787 https://t.co/E7XG6ArbzT | 170 |
| 1639990587267899395 | A @KLM_UK @BoeingUK B737-8K2 PH-BXY taxiing to the active runway at @manairport for her return flight to Amsterdam Schiphol Airport #planespotting #aviation #KLM #KLMUK #Manchesterairport https://t.co/lM94yOxzXb | 166 |
| 1638918536318918656 | A #ThrowbackThursday photo to a day at @bhx_official in 2015 and this lovely @KLM_UK #retro jet PH-BXA came to visit #planespotting #KLM #KLMUK #BHXAIrport #aviation https://t.co/ofPPsqqRT7 | 110 |
| 1639503950779957248 | As ever - great customer experience with Newcastle International - and loving the refurbished security area @NCLairport @KLM_UK @NewcastleFlyer https://t.co/n7WMm9Cda1 | 11 |
| 1638790410188234753 | I’m simply fanatical about well-earned real estate😊@KLM_UK @KLM @AirFranceKLM @KLM_US @KLMNigeria https://t.co/E7avYlQunE | 9 |
| 1638653617732481024 | My boy happier than ever on his first long haul flight 💙 the staff on @KLM_UK (mostly Derek Willemse) were so so good with our baby boy 🤍 couldn’t recommend them enough! https://t.co/O12t6QQhiF | 7 |
| 1641045405772259328 | @nkayh Me! @KLM_UK from @NorwichAirport https://t.co/4rtfg9Ye6c | 7 |
| 1640389844294574080 | @KLM @KLM_UK @klmfan @glaspotters @gla_fly @GlasgowCam @GLA_Airport @DelayDave82 @weefraz1 https://t.co/FbhvKTPMwT | 6 |
| 1638955164710084610 | @volandocanarias @KLM @KLM_UK @KLM_ES El grupo Air France-KLM, de lo mejor de Europa actualmente. | 6 |
| 1639526210991452160 | With just 6 Days to go, join us this Easter as we showcase the best of African Arts and Crafts pieces across the Africa. @fesuganda @BelgiumEU @FrenchEmbassyUg @UG_Airlines @MoWT_Uganda @nssfug @owere_usher @KLM_UK @emirates @jhmrkmwanika @ITFglobalunion @URAuganda @nbstv https://t.co/2OQvqIfc3M | 6 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #klm | 9 |
| #amsterdam | 4 |
| #planespotting | 4 |
| #aviation | 4 |
| #klmuk | 4 |
| #refundmymoney | 3 |
| #retweet | 3 |
| #streetsmartluggage | 3 |
| #travel | 2 |
| #alpsresortdalhousie | 2 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @klm_uk | 313 |
| @klm | 97 |
| @airfranceklm | 45 |
| @heathrowairport | 40 |
| @klm_us | 29 |
| @klmindia | 16 |
| @annaurb | 15 |
| @eu_commission | 14 |
| @eucouncil | 13 |
| @klm_es | 13 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
15
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🥕 | 8 | carrot |
| ✈️ | 6 | airplane |
| 👍🏼 | 3 | thumbs_up_medium-light_skin_tone |
| 😁 | 3 | beaming_face_with_smiling_eyes |
| 🙃 | 3 | upside-down_face |
| 🤣 | 2 | rolling_on_the_floor_laughing |
| 🇳🇱 | 2 | Netherlands |
| 🌷 | 2 | tulip |
| 😡 | 2 | enraged_face |
| 😉 | 2 | winking_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 19 |
| Food & Drink | 8 |
| Travel & Places | 6 |
| People & Body | 5 |
| Flags | 2 |
| Animals & Nature | 2 |
| Symbols | 2 |
| Activities | 1 |
| Objects | 1 |