Tweets Analysis - Keyword: @Khoros

Overview

Total number of tweets analysed

21

Earliest tweet was on

2023-03-25

Latest tweet was on

2023-03-31

Tweets covering

5 days

Average age of authors' accounts

9 years


Summarization

The tweets discuss various topics related to Khoros, including their work in helping customer experience teams understand and address challenges in CX, their participation in the Booth Crawl at EnterpriseConnect, the importance of creating a content strategy, their ACM technology for community management teams, their report on the importance of customer service in purchasing decisions, and their breakfast event with J.D. Power on digital-first customer service. There are also mentions of a report on social media trends in 2023 and some playful comments about the company.

Topic Modeling

  1. Customer experience and CX challenges, with mentions of @Khoros and @JDPower
  2. Event promotion for #EnterpriseConnect and the Booth Crawl, featuring various companies including @Khoros
  3. Content strategy and creating community management powered by @Khoros
  4. Social media trends and adapting to changing consumer demands with @Khoros
  5. Importance of customer service in purchasing decisions, as highlighted in a report by @Khoros

Emotional Analysis

The majority of the tweets express positive emotions towards Khoros and their work in customer experience and community management. Many tweets mention their participation in events and their partnership with J.D. Power. The tweets also provide helpful tips and insights for social media marketers and reference a report on social media trends. However, there is one negative tweet expressing a public roast towards Khoros and one neutral tweet simply mentioning their handle. Overall, the emotions expressed in the tweets are predominantly positive with a focus on Khoros' work in customer experience, social media strategy, and community management.

Trend Analysis

  1. Social media trends for 2023
  2. Customer experience (CX) and customer service
  3. Community management and online communities
  4. Content strategy and organic search
  5. Adapting to smaller budgets

Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.

Types of Tweets

Number of Retweets

5

Percentage of total tweets

23%

Number of Original tweets

14

Percentage of total tweets

66%

Number of tweets that contain Mentions

21

Percentage of total tweets

100%

Number of tweets that were Replies

2

Percentage of total tweets

9%

Number of tweets that were Quotes

1

Percentage of total tweets

4%

Number of tweets that contain Hashtags

14

Percentage of total tweets

66%


Top 5 devices used to tweet

Source Count
Twitter Web App 7
Twitter for iPhone 6
Sprout Social 3
HubSpot 2
Khoros Publishing 1

What devices were used to tweet


Top 10 accounts with highest followers count

Username Name Bio Followers count
EvanKirstel 🇺🇦Evan Kirstel #B2B #TechFluencer Tech influencer, contentcreator/Industry Expert w/550K Social followers focused on Enterprise 💻 Cloud ☁️5G 📡AI 🤖Telecom ☎️ CX 🔑 Cyber https://t.co/OtwbCuhoMX 342,939
Eli_Krumova Elitsa Krumova |#Digital 🦄 Nomad| |#WomeninTech| #Influencer @Onalytica | @WomenTechmakers |#Tech #IoT #IIoT #AI #ML #RPA #Robotics #CyberSec #IoTPL |#SocialMedia #Marketing| 34,454
Khoros Khoros® The award-winning Khoros platform helps brands harness the power of human connection across every digital interaction to stay all-ways connected. 31,280
Talkwalker Talkwalker We help brands drive impact and revenue with accelerated consumer intelligence, for a 360° view of consumers. 18,936
nojitter nojitter Everything Enterprise Comms, & collaboration; official community site of @enterprisecon, the industry's leading event 15,919
enterprisecon Enterprise Connect Communications & Collaboration Transforming Business. Follow our official hashtag #EnterpriseConnect. Check-out our community site @nojitter 12,607
ShadyG RISE SHADY Head Of Marketing @DOTEXE (prev. @ASTROGaming) / Head of Content for @therisenation / @DrinkCTRL @PinePark / @golfgamingclub 8,142
justinmrobbins Justin Robbins Founder & Principal Analyst at @MetricSherpa. I help #customerexperience leaders & #CX solution providers understand & overcome their obstacles to success. 4,337
martechcube MarTech Cube #MarTechCube is the single source destination for all #marketing #technology related #news & #insights. 3,045
puhala Michael Puhala Enterprise High-Tech SaaS Executive, community, blockchain & curious writer. Flow Chaser. B&W Photography enthusiast. All tweets are my own. 1,146

Top 10 accounts with highest friends count

Username Name Bio Followers count
EvanKirstel 🇺🇦Evan Kirstel #B2B #TechFluencer Tech influencer, contentcreator/Industry Expert w/550K Social followers focused on Enterprise 💻 Cloud ☁️5G 📡AI 🤖Telecom ☎️ CX 🔑 Cyber https://t.co/OtwbCuhoMX 310,707
Eli_Krumova Elitsa Krumova |#Digital 🦄 Nomad| |#WomeninTech| #Influencer @Onalytica | @WomenTechmakers |#Tech #IoT #IIoT #AI #ML #RPA #Robotics #CyberSec #IoTPL |#SocialMedia #Marketing| 25,600
Khoros Khoros® The award-winning Khoros platform helps brands harness the power of human connection across every digital interaction to stay all-ways connected. 9,124
Talkwalker Talkwalker We help brands drive impact and revenue with accelerated consumer intelligence, for a 360° view of consumers. 5,316
enterprisecon Enterprise Connect Communications & Collaboration Transforming Business. Follow our official hashtag #EnterpriseConnect. Check-out our community site @nojitter 3,304
martechcube MarTech Cube #MarTechCube is the single source destination for all #marketing #technology related #news & #insights. 1,945
ShadyG RISE SHADY Head Of Marketing @DOTEXE (prev. @ASTROGaming) / Head of Content for @therisenation / @DrinkCTRL @PinePark / @golfgamingclub 1,940
puhala Michael Puhala Enterprise High-Tech SaaS Executive, community, blockchain & curious writer. Flow Chaser. B&W Photography enthusiast. All tweets are my own. 1,550
nojitter nojitter Everything Enterprise Comms, & collaboration; official community site of @enterprisecon, the industry's leading event 898
IngelbyCS Ingelby Community Services #Khoros #Development #Community #Management experts based UK. Delivering award winning #CX #customerengagement #customerexperience solutions globally. 739

Most active users

Username Bio Number of tweets
9695826s - 2
enterprisecon Communications & Collaboration Transforming Business. Follow our official hashtag #EnterpriseConnect. Check-out our community site @nojitter 2
davidfayon Numéricien engagé pour 🇫🇷🌍🐝 #TransfoNum | Auteur | Officier ® | Sport & course | Marié 👧👧🧒🐕 | #Paris (6, 14) | #BonSens | @rezosoc @fayon 1
puhala Enterprise High-Tech SaaS Executive, community, blockchain & curious writer. Flow Chaser. B&W Photography enthusiast. All tweets are my own. 1
nojitter Everything Enterprise Comms, & collaboration; official community site of @enterprisecon, the industry's leading event 1
martechcube #MarTechCube is the single source destination for all #marketing #technology related #news & #insights. 1
justinmrobbins Founder & Principal Analyst at @MetricSherpa. I help #customerexperience leaders & #CX solution providers understand & overcome their obstacles to success. 1
italentcorp iTalent Digital is an innovative global woman- and minority-owned SaaS software products company and digital transformation consultancy. 1
iamzube I help Web3 projects build and sustain community. I write about community management and Web3. 1
WeAre_Jugo Jugo. Bringing you closer. 1

Tweets per day


Top 10 tweets with highest Retweet count

ID Text Retweet count
1640706749329031168 Great start to day two of #EnterpriseConnect listening to the work of @Khoros & @JDPower in helping #customerexperience teams understand & address challenges in #CX. https://t.co/GuszHf6r25 2
1641078252218327045 We teamed up with @Khoros to interview 70+ industry experts. Revealed are the #SocialMediaTrends2023. For your brand to survive, you need to jump on these trends. Listen, respond, and react to new consumer demands... https://t.co/zKYy3PBX9C 1
1639732140060340225 Planning your time at #EnterpriseConnect? Add the Booth Crawl to your agenda! Visit Booth Crawl participants in the Expo Hall: @AWS @Biamp @cognigy @WFMSG @Five9 @glean @GoTo ISI @WeAre_Jugo @Khoros @koredotai and more! https://t.co/q7NlJ0tGJs 1
1641322616622309376 🔸Create a content strategy: According to Khoros blog, the average @Khoros powered community gets 70% of it's traffic from organic search. Creating a content strategy can be really tiring. Using data collected from the community to create content makes it easier. 0
1641291949649928194 If everyone remains on track and focuses on the process and vision, you’ll see those improvements across your brand — and celebrations from your customers. @StaciSatterwhi1 @Khoros #voiceofthecustomer #customerexpectations #marketingtechnology #listening https://t.co/gFD2sx2LxN https://t.co/h9ym5lv07g 0
1641165740182208515 @LychenMoss @Khoros I do not miss that program at all! 0
1641112120225075201 My 2nd blog post over at iTalent: The power of Accelerated Community Management (ACM) powered by @Khoros https://t.co/rwydXiFqVN 0
1641108711165837312 Just as the assembly line revolutionized the manufacturing of automobiles and helped to scale an entire industry, @Khoros ACM delivers similar benefits for a community management team. Read all about it 👇 #onlinecommunity #socialmedia #CX https://t.co/28pOKXLZOD 0
1641048055892918273 @Khoros found in its report that 83% of consumers cite customer service as the most important factor in their purchase beside price or product. Customer service isn't an afterthought, it's a key factor. 0
1640995863001456640 Looking to make a #CX impact with potentially smaller budgets? 🤔 Here, @Khoros share how social media marketers in particular can adapt to weather the storm and deliver for their businesses. #cxstrategy #khoros #insights https://t.co/oKNeVmnHXM 0

Top 10 tweets with highest Like count

ID Text Like count
1640706749329031168 Great start to day two of #EnterpriseConnect listening to the work of @Khoros & @JDPower in helping #customerexperience teams understand & address challenges in #CX. https://t.co/GuszHf6r25 6
1639732140060340225 Planning your time at #EnterpriseConnect? Add the Booth Crawl to your agenda! Visit Booth Crawl participants in the Expo Hall: @AWS @Biamp @cognigy @WFMSG @Five9 @glean @GoTo ISI @WeAre_Jugo @Khoros @koredotai and more! https://t.co/q7NlJ0tGJs 6
1641322616622309376 🔸Create a content strategy: According to Khoros blog, the average @Khoros powered community gets 70% of it's traffic from organic search. Creating a content strategy can be really tiring. Using data collected from the community to create content makes it easier. 5
1641112120225075201 My 2nd blog post over at iTalent: The power of Accelerated Community Management (ACM) powered by @Khoros https://t.co/rwydXiFqVN 2
1640995863001456640 Looking to make a #CX impact with potentially smaller budgets? 🤔 Here, @Khoros share how social media marketers in particular can adapt to weather the storm and deliver for their businesses. #cxstrategy #khoros #insights https://t.co/oKNeVmnHXM 2
1640852763323301890 public roast @Khoros https://t.co/Z2FhriWQwb 2
1640670121382248456 Start your day with a breakfast event with @khoros @JDPower: Digital-First Customer Service with Khoros and J.D. Power ☕ See you in 15 min in Suwanee 2! #EnterpriseConnect #CX #CustomerService https://t.co/SnLRIFuzFF 2
1640297787723071489 10 tendances pour les médias sociaux en 2023 dans le rapport @TalkwalkerFr @Khoros @Talkwalker. Ma vision pour la #8 l'environnement. Du 0 impact carbone ou 0 impact global. #RSE. A télécharger : https://t.co/8JlYnqavOd cc @rezosoc @AnthonyRochand @Samit @JulienAime8 @AjbMERCIER https://t.co/uFFTtLu3YE 2
1641291949649928194 If everyone remains on track and focuses on the process and vision, you’ll see those improvements across your brand — and celebrations from your customers. @StaciSatterwhi1 @Khoros #voiceofthecustomer #customerexpectations #marketingtechnology #listening https://t.co/gFD2sx2LxN https://t.co/h9ym5lv07g 1
1641165740182208515 @LychenMoss @Khoros I do not miss that program at all! 1

Top 3 Languages Used In Tweets


Top 10 Hashtags used

Hashtag Count
#cx 8
#enterpriseconnect 7
#customerexperience 3
#socialmediatrends2023 2
#socialmedia 2
#khoros 2
#customerservice 2
#voiceofthecustomer 1
#customerexpectations 1
#marketingtechnology 1

Top 10 Hashtags Used In Tweets

Top 10 mentions

Mention Count
@khoros 21
@jdpower 5
@talkwalker 3
@justinmrobbins 2
@aws 2
@biamp 2
@cognigy 2
@wfmsg 2
@five9 2
@glean 2

Top 10 mentions

Wordcloud of Tweets


Emojis

Average number of emojis used per tweet

33

Emojis used in tweets

Emoji Count Emoji Text
2 hot_beverage
🔸 1 small_orange_diamond
👇 1 backhand_index_pointing_down
🎯 1 bullseye
🔝 1 TOP_arrow
🤔 1 thinking_face

Emojis groups

Emoji Group Count
Symbols 2
Food & Drink 2
People & Body 1
Activities 1
Smileys & Emotion 1