Tweets Analysis - Keyword: @KarenMillen
Overview
Total number of tweets analysed
30
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-30
Tweets covering
8 days
Average age of authors' accounts
9 years
Summarization
There are multiple tweets directed at Karen Millen regarding a variety of issues, including a request for help with a sepsis awareness campaign, complaints about poor customer service, issues with returns and deliveries, concerns about size inclusivity in clothing, and dissatisfaction with how the company handles disputes with their courier, Evri. Some users have expressed disappointment and frustration with Karen Millen as a brand.
Topic Modeling
- Sepsis awareness campaign and donation requests
- Customer service complaints and issues with delivery or orders
- Inclusive fashion and size options
- Displeasure with Karen Millen's handling of business partnerships and failings
- Specific product inquiries or concerns
Emotional Analysis
The emotions expressed in these tweets are frustration, disappointment, anger, confusion, and sadness. Many of the tweets express dissatisfaction with Karen Millen's customer service and their handling of issues with deliveries and products. Some tweets also express disappointment with the brand's lack of size inclusivity. There is also frustration with the brand's response to complaints and a sense of being mistreated as a customer. There is one tweet about a request for help with a medical campaign, which shows a different emotional tone.
Trend Analysis
- Sepsis awareness and donation campaign
- Customer service and communication issues with Karen Millen
- Problems with items not arriving or being delivered incorrectly
- Concerns about Karen Millen's policy towards penalizing customers instead of holding Evri accountable
- Frustration with limited size options in clothing lines
Types of Tweets
Number of Retweets
2
Percentage of total tweets
6%
Number of Original tweets
18
Percentage of total tweets
60%
Number of tweets that contain Mentions
30
Percentage of total tweets
100%
Number of tweets that were Replies
10
Percentage of total tweets
33%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
2
Percentage of total tweets
6%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 22 |
| Twitter Web App | 4 |
| Twitter for Android | 3 |
| Twitter for iPad | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| KatiePiper_ | Katie Piper OBE | Author, Broadcaster, Honorary Doctor of Health Science, Founder & Trustee of @kpfoundation , Ambassador @panteneuk and last but not least Mother 👧🏾👶🏽 | 303,031 |
| Aimn2pleasee | Bayou Bougie Southern ReBelle | Problematic, Toxic, & a Beautiful Chaotic Mess. Mississippian in BRLA. i hate yo kids. Not Stepmom Material. Political Influencer. 1881💞💚 | 3,296 |
| MissCorderox | MissCordero | Coffee, Whiskey, Coffee, G&T and Lots More Coffee 💦 | 1,822 |
| julieladds | Ms Ladds | I only wanted to see you laughing in the purple rain... 💜 Lover of the bearded man! ICU Sister. Full of Wanderlust... | 403 |
| bassi1973 | Kully THFC | Tottenham Hotspur Home & Away | 322 |
| ErimelT | Erimel Tejeda | *Inserte aquí cualquier vaina que le parezca cool* | 287 |
| buenopatriciaa | Pat | 🌎 | 273 |
| kims2ndchance | Kim’s 2nd Chance | I became a quadruple amputee due to Sepsis, my aim in life is to make everyone know just how serious sepsis is, 48,000 people die of Sepsis a year! | 268 |
| mannyymorgan | Emmanuel Morgan | HR Practitioner & CS | 193 |
| attyyah | Attyyah Farhat | It's me ;-p | 82 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| mannyymorgan | Emmanuel Morgan | HR Practitioner & CS | 1,989 |
| MissCorderox | MissCordero | Coffee, Whiskey, Coffee, G&T and Lots More Coffee 💦 | 1,723 |
| Aimn2pleasee | Bayou Bougie Southern ReBelle | Problematic, Toxic, & a Beautiful Chaotic Mess. Mississippian in BRLA. i hate yo kids. Not Stepmom Material. Political Influencer. 1881💞💚 | 940 |
| bassi1973 | Kully THFC | Tottenham Hotspur Home & Away | 814 |
| julieladds | Ms Ladds | I only wanted to see you laughing in the purple rain... 💜 Lover of the bearded man! ICU Sister. Full of Wanderlust... | 660 |
| KatiePiper_ | Katie Piper OBE | Author, Broadcaster, Honorary Doctor of Health Science, Founder & Trustee of @kpfoundation , Ambassador @panteneuk and last but not least Mother 👧🏾👶🏽 | 478 |
| wathir1 | ghazi | - | 348 |
| attyyah | Attyyah Farhat | It's me ;-p | 171 |
| lisageraghty12 | lisa geraghty | - | 160 |
| ErimelT | Erimel Tejeda | *Inserte aquí cualquier vaina que le parezca cool* | 159 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| lisageraghty12 | - | 8 |
| attyyah | It's me ;-p | 3 |
| buenopatriciaa | 🌎 | 3 |
| ErimelT | *Inserte aquí cualquier vaina que le parezca cool* | 2 |
| Maplele40072418 | - | 2 |
| lucyfarrer2 | - | 2 |
| Aimn2pleasee | Problematic, Toxic, & a Beautiful Chaotic Mess. Mississippian in BRLA. i hate yo kids. Not Stepmom Material. Political Influencer. 1881💞💚 | 1 |
| KatiePiper_ | Author, Broadcaster, Honorary Doctor of Health Science, Founder & Trustee of @kpfoundation , Ambassador @panteneuk and last but not least Mother 👧🏾👶🏽 | 1 |
| MissCorderox | Coffee, Whiskey, Coffee, G&T and Lots More Coffee 💦 | 1 |
| MsHMC | Indecisive. | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1639043889146331137 | @KarenMillen - disappointed with you! I’ve bought Karen Millen for years! | 1 |
| 1641539698622631938 | @KarenMillen Hi Ellie, I have not had a response to my DM 😬 | 0 |
| 1639623437411909635 | Hi @KarenMillen I’ve just had a parcel turn up via Evri that I ordered on the 5th of December 2022! How do I return it? Thanks. | 0 |
| 1638899144504020996 | @KarenMillen - disgraceful treatment by Karen Millen. Causing me huge upset and distress. Why is Karen Millen penalising me for the failure of Evri instead of holding Evri to account! | 0 |
| 1638918582661705728 | @KarenMillen I did a order that supposed arrived by today and according to Royal Mail they still expecting the package, since is gonna be late I want to cancel the order and get the refund but customer service is saying that I need to wait until the 30th, ridiculous! | 0 |
| 1638918584838631424 | Until 30th I will no longer need the item and I want the refund to buy somewhere else since you do not comply with your own delivery times. I want my refund! @KarenMillen | 0 |
| 1639043562938707968 | @KarenMillen wondering why you are removing my tweet about your failure to hold Evri to account and as a result you are penalising your very own customers. | 0 |
| 1639098507436118016 | @KarenMillen - wondering why you penalise your customers instead of holding Evri to account as part of your contract? | 0 |
| 1639099131175092224 | @KarenMillen - I’m wondering if you will continue to censor/delete my tweets about your inability/choice to hold Evri to account. | 0 |
| 1639099938998038528 | @KarenMillen - wondering why Karen Millen are penalising me as a customer rather than holding Evri to account. Awful policy Karen Millen - hugely disappointed in you! | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1640800942705594401 | https://t.co/tIZgZRjTcy Can you help my sepsis awareness & campaign to send 75 hampers from @Secrethamper to @LeedsHospitals pls @KarenMillen for my impending double hand transplant? https://t.co/aaC0gZ6EUx #donatenow #donate #RT any companies in Leeds want to help? | 1 |
| 1640577112808595457 | @ariardzm @lizdmgz Entiendo que estos de @KarenMillen tienen buenas opciones | 1 |
| 1641539698622631938 | @KarenMillen Hi Ellie, I have not had a response to my DM 😬 | 0 |
| 1639330515118432258 | @KarenMillen it's been a week since my parcel was returned to your warehouse but no comms. Could I please get an update? https://t.co/5V10uJLJFa | 0 |
| 1638899144504020996 | @KarenMillen - disgraceful treatment by Karen Millen. Causing me huge upset and distress. Why is Karen Millen penalising me for the failure of Evri instead of holding Evri to account! | 0 |
| 1638918582661705728 | @KarenMillen I did a order that supposed arrived by today and according to Royal Mail they still expecting the package, since is gonna be late I want to cancel the order and get the refund but customer service is saying that I need to wait until the 30th, ridiculous! | 0 |
| 1638918584838631424 | Until 30th I will no longer need the item and I want the refund to buy somewhere else since you do not comply with your own delivery times. I want my refund! @KarenMillen | 0 |
| 1639043562938707968 | @KarenMillen wondering why you are removing my tweet about your failure to hold Evri to account and as a result you are penalising your very own customers. | 0 |
| 1639043889146331137 | @KarenMillen - disappointed with you! I’ve bought Karen Millen for years! | 0 |
| 1639098507436118016 | @KarenMillen - wondering why you penalise your customers instead of holding Evri to account as part of your contract? | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #donatenow | 1 |
| #donate | 1 |
| #rt | 1 |
| #fashionproblems | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @karenmillen | 30 |
| @secrethamper | 1 |
| @leedshospitals | 1 |
| @ariardzm | 1 |
| @lizdmgz | 1 |
| @tracy_m_walker | 1 |
| @lisageraghty12 | 1 |
| @nanaakua1 | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
23
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😬 | 1 | grimacing_face |
| 👍🏻 | 1 | thumbs_up_light_skin_tone |
| 🤦🏽♀️ | 1 | woman_facepalming_medium_skin_tone |
| 🙈 | 1 | see-no-evil_monkey |
| 🙉 | 1 | hear-no-evil_monkey |
| 🤮 | 1 | face_vomiting |
| 😂 | 1 | face_with_tears_of_joy |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 5 |
| People & Body | 2 |