Tweets Analysis - Keyword: @KAI121
Overview
Total number of tweets analysed
6,579
Earliest tweet was on
2023-03-21
Latest tweet was on
2023-03-30
Tweets covering
9 days
Average age of authors' accounts
7 years
Summarization
The tweets cover a variety of topics related to KAI121, including complaints about failed ticket purchases and slow refund processes, criticisms of politicians who do not understand the difference between different railway services, thanks for affordable and fast train travel, and updates on train testing and education initiatives. There are also discussions about UI design issues and calls for better color-coding and visual cues in the KAI121 app. Some users express their support for KAI121 and encourage the company to address complaints and improve services.
Topic Modeling
- KAI121 Train Service (complaints, feedback, praises, updates)
- Ticketing (purchases, refunds, prices, availability)
- Transport Infrastructure (train vs. commuter line, train vs. bus, train vs. plane)
- Train Operations (routes, schedules, speed, passenger volume)
- Public Safety (road conditions, weather conditions, accidents, warnings)
Emotional Analysis
The tweets express a range of emotions, including happiness, frustration, anger, gratitude, concern, and disappointment. Many of the tweets are directed towards @KAI121, expressing frustration with the company's handling of ticket purchases and refunds. Some tweets express concern about the safety and efficiency of train services, while others express appreciation for the convenience and affordability of train travel. Overall, the emotions expressed in these tweets reflect a mixed experience with train travel in Indonesia.
Trend Analysis
- Issues with purchasing and receiving train tickets from @KAI121
- Comments and criticisms regarding politicians' understanding of train systems
- Feedback and suggestions for @KAI121's app and services
- Updates on train operations and infrastructure, including new routes and equipment
- General commentary and messages directed towards @KAI121
Types of Tweets
Number of Retweets
326
Percentage of total tweets
4%
Number of Original tweets
2,023
Percentage of total tweets
30%
Number of tweets that contain Mentions
6,579
Percentage of total tweets
100%
Number of tweets that were Replies
4,145
Percentage of total tweets
63%
Number of tweets that were Quotes
123
Percentage of total tweets
1%
Number of tweets that contain Hashtags
137
Percentage of total tweets
2%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 4522 |
| Twitter for iPhone | 1297 |
| Twitter Web App | 661 |
| TweetDeck | 40 |
| pwtupdate | 30 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| RadioElshinta | Radio Elshinta | Akun Resmi Radio Elshinta Jakarta 90FM | News and Talk | Telp: 021-5869000 | SMS & WA: 081-180-6543 | Streaming : https://t.co/OKTXBtQQMT | 3,707,615 |
| DKIJakarta | Pemprov DKI Jakarta | Untuk Pengaduan: tweet ke @DKIJakarta | JAKI | FB Pemprov DKI Jakarta | SMS 08111272206 | LAPOR 1708 | dki@jakarta. go. id | | 1,423,701 |
| KAI121 | Kereta Api Indonesia | Akun Resmi Layanan Pelanggan PT Kereta Api Indonesia (Persero) | Call Center: 121 | E-mail: cs@kai.id | FB: KAI121 | IG & TikTok: KAI121_ | Podcast: KAI121 | 1,099,059 |
| JogjaUpdate | jogjaupdate.com | akun resmi dari https://t.co/VHDcafzaMy | berbagi cerita, informasi dan berita | redaksi/promo: mail.jogjaupdate@gmail.com | 1,042,509 |
| CommuterLine | KAI Commuter | Official account of KAI Commuter. Contact: (021)121 | Instagram: @commuterline | E-mail: commuter.care@krl.co.id | Youtube: Commuter Channel | 985,992 |
| ShopeeID | Shopee Indonesia | Jelajahi pusat perbelanjaan mobile, Shopee || Keluhan & Pertanyaan: @ShopeeCare || Klik: https://t.co/TyVMOmPqEU | 906,513 |
| ivanlanin | Ivan Lanin | Wikipediawan pencinta bahasa Indonesia, pendiri @narabahasa, dan perangkai kata @kapitulis | 826,865 |
| HaloBCA | Halo BCA | BCA senantiasa di sisi Anda 24 x 7 , Telepon 1500888 | 357,478 |
| GuyonWaton | ꦒꦸꦪꦺꦴꦤ꧀ꦮꦠꦺꦴꦤ꧀ | Bukan Penghibur Hanya Cari Hiburan | 153,425 |
| GeronimoFM | GERONIMO 106.1 FM | THE REAL SOUND OF YOGYA! | Listen online https://t.co/9Q7PzFSijf | LINE/IG: geronimofm | Whatsapp/SMS: 0811271061 | E: program@geronimo.fm | 99,398 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| JogjaUpdate | jogjaupdate.com | akun resmi dari https://t.co/VHDcafzaMy | berbagi cerita, informasi dan berita | redaksi/promo: mail.jogjaupdate@gmail.com | 63,236 |
| HumorJonTampan | HUMOR JON TAMPAN OFFICIAL | LIFE - LOVE - LAUGH Akun ini dijual 100 juta! | 25,863 |
| kotaindramayu | Kabupaten Indramayu | Warga pendatang yang betah tinggal di #Indramayu. | 19,296 |
| SimbokeSarah | Simboke🌸Sarah | 🇮🇩 | Slowing down | 🇮🇩 | 17,555 |
| StopPlandemit | Emak2 pecinta pete | Tubuhmu adalah bait Roh Allah jangan ditukar dgn sesuatu hanya demi kenyamanan hidup. | 16,283 |
| AyamSegar3 | AnakAyam | Buang pikiran negatif, lakukan yang terbaik. Karena bahagia itu sederhana 👌 I am double and verry happy | 11,721 |
| NFtsGrab | Pia | Digital art, NFTs & good vibes. Probably eating 🍽️ | 7,310 |
| Masbujaang | Abe | smg ✌️ https://t.co/uN3YGQeWvD | 5,936 |
| vtaeby_ | 랄라 LαlαLυv || order wa | FAN ACC (REST) || @BTS_twt || Pt.1 @LALALUV_STAR 안녕하세요, 나는 방탄 팬이자 만화 팬이당! (https://t.co/XHLcx2tLE0)🫰🏻💜 #testilalaluv ˙८ ˙ | 5,601 |
| Widyarenee | Jeng Rini GL | Akun asli-bukan bayaran, Engineering, Cook, Food & Coffee Lover, 100% JokowiPresiden #GueAHOKers #IndonesiaTanpaFPI&HTI #GASRI #SahabatGanjar | 5,379 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| 13Javate | Kereta Api Indonesia | 97 |
| dannavynet | - | 45 |
| CommuterLine | Official account of KAI Commuter. Contact: (021)121 | Instagram: @commuterline | E-mail: commuter.care@krl.co.id | Youtube: Commuter Channel | 34 |
| pwtupdate | Purwokerto Update - Share Tweet Info di Purwokerto, sila Follow & MENTION diawali dgn hashtag #purwokerto | 30 |
| AhmadkosasihCB | Trains photo & trains video fliker by me :@ahmadkosasih conten creator subcribe you tube ahmad kosasih cb | 30 |
| fleurlovvv | random account// dm me for buy tiket dufan dan vaksin// open jam 10 pagi - 10 malem | 29 |
| sautmkt | Ketua Asosiasi Pengusaha Sampah Indonesia (APSI)/Chairman of Indonesian Wastepreneurs Association, i am a waste management entrepreneur and a plastic recycler | 27 |
| kangsepatu_ | ekspetasi hanya sebuah ilusi | 20 |
| AluqmanBj | Travellers🏖 Railfans 🚂 Catlovers 😽 Photography 📸 | 17 |
| jhrhlpn | semangat hidup | 17 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1638190372018085888 | Bahagia sekali mereka @KAI121 https://t.co/1QdDbs7FnP | 434 |
| 1638185316682199041 | Yg liat twit ini minta tolong bantu retweet ya. Halo @KAI121 selamat malam, ditunggu ya pertanggungjawabannya kalian terkait pembelian tiket lebaran yang pembayarannya berhasil tapi tiketnya gagal diterima. Sudah 14 hari dari laporan belum ada pengembalian dana. | 385 |
| 1640296736605487105 | These politicians clearly have never ride the trains that are currently being discussed. They can't even tell the difference between @CommuterLine (±800k passengers daily) and the less crowded @KAI121 railway train. | 55 |
| 1640702934219632643 | Yth Pak @jokowi kami ucapkan Selamat menunaikan ibadah puasa. Maaf mau nanya Yth Pak @kemenhub151, Apa sdh memastikan Tiket pesawat, @pelni162_ID dan @KAI121 Tidak Naik selama Ramadan & lebaran 2023? Jika ada kenaikan harga tiket PELNI, warga lapornya kemana ya @kangdede78 ? https://t.co/xgGuolSf9u | 35 |
| 1640261808652161024 | @samanchoir @hrdbacot Lhaa ini bener, cocok kalimat Coba klean semua @DPR_RI paham & tau gak rasanya naik krl @CommuterLine Nya pas jam rame, kereta @KAI121 pas mudik, rasanya naik bus Trans nya @PT_Transjakarta pas jam kerja Jangan cuma berkoar chaos, tapi tiap hari naik mobil pribadi /dinas ber Ac | 15 |
| 1638219959645110275 | @shitlicious gilaaaaa!! pas banget ini gw juga baru kejadian, alhasil beli lagi gw dua kali, bangsaat🥲 gw tadi ngetawain tweet lu lit kok bisa orang teledor banget, eh pas gw cek gw juga samaaa 😭.. walopun gw yg salah tapi emg harusnya di UI @KAI121 ini kasih simbol pembeda warna departure https://t.co/dQAuVPNfsN | 11 |
| 1641043221794144257 | UJICOBA CALON FEDEER KCJB MENGGUNAKAN RANGKAIN KRDE BIAS PERSIAPAN MASUK STASIUN BANDUNG @KAI121 @keretaapikita @mas_didiek @AnkerTwiter @sahabatKAI121 @jurnalrailfans @jalur5_ @semboyan35com @garut_railfans @instrail_id @kemenhub151 @asmaraism https://t.co/kAjqPNwloZ | 11 |
| 1639873159297122305 | Hampir saja di cium kereta api saat kegiatan #DisiplinPerlintasan di JPL Sta. Cimindi, sore kemarin (25/3). @KAI121 @dishub_jabar @keretaapikita @mas_didiek @infobdg @PRFMnews @txtdaribandung @infocimahico https://t.co/gROPlOLrbU | 10 |
| 1638795069217210374 | Terima kasih dukungannya. Mari kita bahu-bahu, bergandeng tangan, mendorong terealisasinya raktivasi kereta api Madura ini. Kita optimistis perekonomian dan kehidupan masyarakat Madura lebih baik, jika jalur @KAI121 kembali diaktifkan. Bismillah dan mohon doanya dari semua 🙏🙏 https://t.co/iMXLUMf5S7 | 9 |
| 1639548558914510848 | Saat ini kami sedang mengedukasi di JPL Cimindi, arus lalu lintas terpantau ramai lancar. Hati-hati jalan perlintasan licin sehabis di guyur hujan 🙏🏻 @KAI121 @dishub_jabar @keretaapikita @mas_didiek @infobdg @PRFMnews @txtdaribandung @infocimahico https://t.co/FJigFOmRWL | 8 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1638190372018085888 | Bahagia sekali mereka @KAI121 https://t.co/1QdDbs7FnP | 1777 |
| 1638185316682199041 | Yg liat twit ini minta tolong bantu retweet ya. Halo @KAI121 selamat malam, ditunggu ya pertanggungjawabannya kalian terkait pembelian tiket lebaran yang pembayarannya berhasil tapi tiketnya gagal diterima. Sudah 14 hari dari laporan belum ada pengembalian dana. | 666 |
| 1640296736605487105 | These politicians clearly have never ride the trains that are currently being discussed. They can't even tell the difference between @CommuterLine (±800k passengers daily) and the less crowded @KAI121 railway train. | 309 |
| 1638219959645110275 | @shitlicious gilaaaaa!! pas banget ini gw juga baru kejadian, alhasil beli lagi gw dua kali, bangsaat🥲 gw tadi ngetawain tweet lu lit kok bisa orang teledor banget, eh pas gw cek gw juga samaaa 😭.. walopun gw yg salah tapi emg harusnya di UI @KAI121 ini kasih simbol pembeda warna departure https://t.co/dQAuVPNfsN | 157 |
| 1640648507458744320 | @BagasPratyaksaN @KAI121 semoga bisa di perhatikan oleh manajemen ya | 133 |
| 1640770068740182018 | @BagasPratyaksaN Jawaban dari @KAI121 template semua wkwk | 100 |
| 1640261808652161024 | @samanchoir @hrdbacot Lhaa ini bener, cocok kalimat Coba klean semua @DPR_RI paham & tau gak rasanya naik krl @CommuterLine Nya pas jam rame, kereta @KAI121 pas mudik, rasanya naik bus Trans nya @PT_Transjakarta pas jam kerja Jangan cuma berkoar chaos, tapi tiap hari naik mobil pribadi /dinas ber Ac | 85 |
| 1640702934219632643 | Yth Pak @jokowi kami ucapkan Selamat menunaikan ibadah puasa. Maaf mau nanya Yth Pak @kemenhub151, Apa sdh memastikan Tiket pesawat, @pelni162_ID dan @KAI121 Tidak Naik selama Ramadan & lebaran 2023? Jika ada kenaikan harga tiket PELNI, warga lapornya kemana ya @kangdede78 ? https://t.co/xgGuolSf9u | 63 |
| 1641001370278039552 | Thanks @KAI121 adikku bisa mudik dgn kereta tercepat sby-jkt cm 100k😍💯 https://t.co/bVwNbvOiFa | 60 |
| 1640951621625708545 | Hai @KAI121 #TretTetTet #PersebayaDay https://t.co/uyC8dWa81K | 54 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #fotosepur | 35 |
| #kai121 | 30 |
| #sahabatkai | 19 |
| #wonderfulindonesia | 17 |
| #ayonaikkereta | 14 |
| #disiplinperlintasan | 10 |
| #keretaapikita | 6 |
| #mudiknaikkereta | 6 |
| #kaiaccess | 5 |
| #facerecognitionboardinggate | 4 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @kai121 | 6790 |
| @commuterline | 230 |
| @kai121_ | 204 |
| @keretaapikita | 188 |
| @kemenhub151 | 184 |
| @mas_didiek | 170 |
| @jalur5_ | 120 |
| @jurnalrailfans | 97 |
| @tanyakanrl | 91 |
| @perkeretaapian | 85 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
20
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😭 | 236 | loudly_crying_face |
| 🙏 | 183 | folded_hands |
| 🤣 | 101 | rolling_on_the_floor_laughing |
| 🙏🏻 | 76 | folded_hands_light_skin_tone |
| 🥲 | 69 | smiling_face_with_tear |
| 😂 | 66 | face_with_tears_of_joy |
| 😅 | 31 | grinning_face_with_sweat |
| 😵💫 | 23 | face_with_spiral_eyes |
| 😊 | 22 | smiling_face_with_smiling_eyes |
| 😁 | 21 | beaming_face_with_smiling_eyes |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 927 |
| People & Body | 383 |
| Symbols | 18 |
| Objects | 14 |
| Travel & Places | 12 |
| Flags | 6 |
| Activities | 3 |
| Food & Drink | 2 |
| Animals & Nature | 1 |