JustEatFr - Tweet Data Analysis

Summarization

People are unhappy with the customer service they have received from the company, JustEatFr, complaining about the delivery, hotline, and quality of food. They are requesting refunds, which have not yet been received. Meanwhile, the company is also partnering up with other companies to promote their services.

Topic Modeling

1. Quality of Service/Customer Centricity
2. Partnerships/Business Relationships
3. Refunds and Reimbursements
4. Technical Support/Helpline Services
5. Follow-up/After-sales Service

Emotional Analysis

The emotions expressed in these tweets range from frustration to anger to disbelief. The first tweet expresses frustration and anger at JustEatFr, the delivery app, for not providing their services. The second tweet is more exasperated, with the user expressing disbelief. The third tweet is also angry, as the user is not able to get in contact with the Burger King or JustEatFr. The fourth tweet is more positive, as the user is suggesting a partnership between JustEatFr and another company. The fifth tweet expresses frustration and anger at JustEatFr for not responding. The sixth tweet is more desperate, as the user is asking for someone to respond. The seventh tweet is sarcastic and mocking. The eighth tweet expresses agreement with the first tweet. The ninth tweet is positive and praising of JustEatFr and two other companies. The tenth tweet expresses anger and disbelief at JustEatFr for not learning from the last time. The eleventh tweet expresses anger at JustEatFr for disconnecting the call. The twelfth tweet is more demanding, as the user is asking if it is normal for JustEatFr to disconnect the call.

Trend Analysis

1. Poor quality/cold food
2. Waiting for refunds
3. Poor customer service
4. Partnerships with businesses
5. Unsatisfied customers