Tweets Analysis - Keyword: @joinkuda
Overview
Total number of tweets analysed
7,199
Earliest tweet was on
2023-02-11
Latest tweet was on
2023-02-22
Tweets covering
10 days
Average age of authors' accounts
5 years
Summarization
Kuda Bank has been praised as the only bank which provides customers with an apology after app downtime, the best looking app platform and features, the fastest transfer and reversal of funds, as well as customer complaints. Despite rumors and failings, Kuda Bank has been found to be more reliable and secure than other financial institutions. Kuda has been known to reverse funds from failed transactions and respond to customer complaints quickly, sometimes even without the customer being aware. Issues with Kuda have been met with speed and reliability, making it a popular choice among customers.
Topic Modeling
- Apology after App downtime
- Kuda advantages compared to other financial institutions
- Rumors & attempt to bring down Kuda
- Kuda customer service
- Advantages of other financial institutions compared to Kuda
Emotional Analysis
The majority of these tweets express positive emotions about Kuda bank, such as appreciation for its services and reliability, admiration for its features, and satisfaction with its speed. Some of the tweets express frustration with the bank, such as when transactions fail or when it is slow to respond to complaints. Other tweets express suspicion about rumors of the bank's closure and disappointment with other banks in comparison to Kuda. Finally, some of the tweets express fear of being scammed and annoyance at Kuda's savings feature.
Trend Analysis
- Favorable opinions of Kuda bank's products and services
- Kuda Bank's quick response time to customer complaints
- Rumor mongers attacking Kuda Bank's reputation
- Comparisons between Kuda Bank and other Nigerian banks
- People's negative experiences with Kuda Bank
Types of Tweets
Number of Retweets
311
Percentage of total tweets
4%
Number of Original tweets
2,304
Percentage of total tweets
32%
Number of tweets that contain Mentions
7,199
Percentage of total tweets
100%
Number of tweets that were Replies
4,530
Percentage of total tweets
62%
Number of tweets that were Quotes
67
Percentage of total tweets
0%
Number of tweets that contain Hashtags
262
Percentage of total tweets
3%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 3385 |
| Twitter for iPhone | 3313 |
| Twitter Web App | 483 |
| Twitter for Mac | 4 |
| Twitter for iPad | 3 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| AirtelNigeria | Airtel Nigeria | Rated top Nigerian company to work for on Jobberman 🥇. Home of Nigeria’s coolest network subscribers. Customer care:@airtel_care | 632,423 |
| MTN180 | MTN Nigeria Support | We're the MTN Nigeria online customer service team. We're here to help, listen and learn from MyCustomer, so send us a tweet! | 521,147 |
| LunoGlobal | Luno | Official Twitter account of Luno. We make it safe and easy to buy, save, and manage your crypto. DM @LunoHelp for support. | 98,378 |
| bruno_nwogu | Bruno | Einstein of Marketing | New Creation | Building the most elite sales closing school in Africa.| Tweets about high ticket closing and audience building | Want to make at least $4k/mo? | 97,124 |
| Quickteller | Quickteller | Quickteller Business, convenient recharge, funds transfer & bill payments. Send a DM to @iswsupport for support assistance. | 85,342 |
| RofiatTaiye | ROFFY4all☺️❤️ | iMODEL||ASPIRING COUNSELOR|| srofiat46@gmail.com|| DM FOR ADS & PROMOS. | 64,051 |
| vbankng | VFD MICROFINANCE BANK | With VFD Microfinance Bank, you enjoy zero transfer charges and competitive interest rates. Download V by VFD App on your iOS and Android devices. | 59,797 |
| techuncode | Techuncode | Official Twitter Account of Techuncode, Africa's Number 1 Innovative Technology Publishing Platform #followback | 51,861 |
| XSportforum | Danjuma 🎾🎾🎾 | Sports🎾⚽| Influencer | Promoter | Register on https://t.co/7PkPDydIFV promocode: Sportforum DM for business: danjuma.mike@my.com | 29,873 |
| __Ladynash | Lilly | ♊️👑 God Over Everything ,Chelsea Fan💙, Music 🎶 lover, quality fabrics seller, Realtor, I’m an ambivert,@burnaboy & @davido music addict | 26,260 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| MTN180 | MTN Nigeria Support | We're the MTN Nigeria online customer service team. We're here to help, listen and learn from MyCustomer, so send us a tweet! | 125,624 |
| techuncode | Techuncode | Official Twitter Account of Techuncode, Africa's Number 1 Innovative Technology Publishing Platform #followback | 23,773 |
| Lukabbey | mayowa olagunju doctormayor | Barcelona fan / Manchester City fan / Messi fan / fitness consultant / hospitality expect / mechanical engineer / digital marketer DM for promotion | 15,898 |
| King____Morgan | Eyen___Akwaibom❤️ | POLITICAL SCIENTIST👨🏽💼 || CERTIFIED DIGITAL MARKETER💻📊 BY GOOGLE || PROUDLY AKPAN NSIT IBOM❤️😋 | 11,132 |
| olalegxy | Mohammed Sodiq | ◼ Media Savvy ◼Tech wizard ◼Influencer | 10,858 |
| 9_11_90s | Sarau’Niiyaa 👁️🗨️ | Mrs O💍 Psalm 46:5✨ Maverick City Music 🧘♀️ Loc’D and committed🌱 click on the link below to find my tweets👇🏽 | 10,321 |
| Basseylives | Kingsley | All hope on God Almighty ✞ | 9,912 |
| iamstephenakin | STEPHEN | - | 9,865 |
| just_j3rry | J3RRY‼️🤴🏽 | Enthusiastic @ChelseaFC fan 💙... vibes! 😅 | 9,659 |
| Trackiito | Tracksy 001 🧑🏽💻 | I do what makes me happy, I do Business. #ProudOmoIbadan #ActiveCitizen 🇳🇬 | 9,373 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| kudaarescammers | Booo | 225 |
| waaazap | 3x CTO, 2x Engineering Manager, 2x CEO, 1x Principal Engineer. @platohq mentor | 50 |
| kudascam | Simple | 48 |
| csmnig | CSM is an effective platform for addressing customer service gaps, mediating & ensuring service recovery. TAG US YOUR COMPLAINT | 45 |
| ClassicDjkayzee | Multi Talented Dj Club DJ | | Tour DJ | | Radio DJ | | Events DJ Bookings Available busarinoni2@gmail.com | | | 30 |
| Abbakatungah | - | 24 |
| otimkpuObi | Everything intelligent | 21 |
| DELLcollections | Stylist Fashion designer Tailoring Fabrics Men's wear Women's wear @DELL collections IDEY4U | 20 |
| bolanleoG | - | 20 |
| IsmahiloTrybe | TrybeWorld. Performing Artist Song writer, Afro-trybe/culture&pop Optimist 💥🌍 Love & Unity Ishora 2 be released via... https://t.co/ntuwe0sB3m | 20 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1626538712975695872 | @joinkuda The only bank that; 1) Sends an apology after a general app downtime. 2) Has the best looking App platform and features. 3) Fastest in transfer. 4) Fastest in reversing funds from failed transactions as well as attending to Customer complaints in a speed of light. Best bank ! | 27 |
| 1627640570955853825 | I mistakenly transferred a huge amount of money via my kuda app to an an unknown opay account and since last night I’ve been trying to reach out to my bank but yet to get any favorable response from them @joinkuda pls kindly respond to this!🤦🏾♂️ | 25 |
| 1627182545224839168 | FRAUD by @kudahelp_ng @joinkuda A payment was made from @UBACares to my account (erroneously restricted by kuda) on the 14th of February 2022, by default this money should get into the restricted account or be reversed automatically to the sender.But No, KUDA wants to defraud me. https://t.co/HuDYwBR5Sh | 22 |
| 1626531926696685569 | @joinkuda All this rumors mongers needs to stop! They’ve been trying to bring down KUDA for over a month. If you made a transfer out of your KUDA & your beneficiary didn’t receive it simply check your statement. It must have been reversed without you knowing. It happened to me yesterday | 21 |
| 1626533246325383177 | @joinkuda All these while, Kuda has been my escape route. More reliable than the other financial institutions. I haven't touched cash since the cash wahala started, I buy things paying either through transfer or debit card. Kuda is a goal. | 21 |
| 1625112662790090755 | @cenbank @joinkuda @kudahelp_ng Good afternoon everyone, kuda bank is trying to trick me here, below is a transaction i made around October last year which was declined by the POS merchant, After all said and done i contacted kuda bank and they told me if it was successful.... https://t.co/9MtrTtJu5U | 16 |
| 1627614034848542720 | since the 1st of February my N100k was debited without tracks, no traces on my dashboard and it’s also not on bank statement, @joinkuda refund my money I’ve sent series of emails without replies @cenbank look into this | 15 |
| 1628028013555187716 | @kudahelp_ng @joinkuda Don't be unfortunate, return my 21k. If I go to your branch at sabo for the third time for this same complaint, your staff are going to have a very horrible day @cenbank @instablog9ja @UnclePamilerin @aproko_doctor | 10 |
| 1627753503882940431 | Kuda has been so useless today @joinkuda I made a transaction since morning and I'm yet to get value | 8 |
| 1626833531304378368 | I didn't want to go this far but @kudahelp_ng @joinkuda is owing me and they don't want to pay. @gtbank @gtbank_help has reached out to them two weeks ago to release my money, but they are still refusing to. I've already canceled GTB, e remain Kuda when they release my money. https://t.co/bBboUGU3Zv | 7 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1626538712975695872 | @joinkuda The only bank that; 1) Sends an apology after a general app downtime. 2) Has the best looking App platform and features. 3) Fastest in transfer. 4) Fastest in reversing funds from failed transactions as well as attending to Customer complaints in a speed of light. Best bank ! | 362 |
| 1626533246325383177 | @joinkuda All these while, Kuda has been my escape route. More reliable than the other financial institutions. I haven't touched cash since the cash wahala started, I buy things paying either through transfer or debit card. Kuda is a goal. | 322 |
| 1626531926696685569 | @joinkuda All this rumors mongers needs to stop! They’ve been trying to bring down KUDA for over a month. If you made a transfer out of your KUDA & your beneficiary didn’t receive it simply check your statement. It must have been reversed without you knowing. It happened to me yesterday | 163 |
| 1626531306669588484 | @joinkuda Dem wan use my bank play... Normally dem level nor reach 😂😂 | 100 |
| 1627753503882940431 | Kuda has been so useless today @joinkuda I made a transaction since morning and I'm yet to get value | 31 |
| 1627640570955853825 | I mistakenly transferred a huge amount of money via my kuda app to an an unknown opay account and since last night I’ve been trying to reach out to my bank but yet to get any favorable response from them @joinkuda pls kindly respond to this!🤦🏾♂️ | 28 |
| 1626532470114906119 | @joinkuda Can you reply DM if there’s no shutdown | 21 |
| 1625112662790090755 | @cenbank @joinkuda @kudahelp_ng Good afternoon everyone, kuda bank is trying to trick me here, below is a transaction i made around October last year which was declined by the POS merchant, After all said and done i contacted kuda bank and they told me if it was successful.... https://t.co/9MtrTtJu5U | 20 |
| 1626533805325426689 | @joinkuda Via @cenbank ....it's a rumor. It's Kuda forever baby! https://t.co/yC6Lgngw87 | 20 |
| 1626345427862798336 | @DymanFocus @_AsiwajuLerry @_WTFGUY_ @abazwhyllzz @abbkusman @ade8980 @Royal_royaltyy @yeago_geng @IbBeatrice Please ya'll should mind the kinda stuff you cruise with on this space. I almost had a panic attack, as I haven't been able to access my @joinkuda for more than a week now | 20 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #kudabank | 56 |
| #kuda | 55 |
| #kudascam | 16 |
| #500 | 7 |
| #opay | 6 |
| #5 | 6 |
| #endkudabanking | 6 |
| #1000 | 5 |
| #cbn | 5 |
| #1 | 4 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @joinkuda | 8048 |
| @kudahelp_ng | 3202 |
| @cenbank | 662 |
| @kudahelp_ngvv | 263 |
| @opay_ng | 174 |
| @leadershipnga | 169 |
| @legitngnews | 123 |
| @dellcollections | 115 |
| @kudascam | 114 |
| @christo19635537 | 110 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
29
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😡 | 363 | enraged_face |
| 🙌 | 274 | raising_hands |
| 😂 | 265 | face_with_tears_of_joy |
| 😭 | 101 | loudly_crying_face |
| 🙏 | 86 | folded_hands |
| 💔 | 62 | broken_heart |
| 🖕 | 44 | middle_finger |
| 💜 | 42 | purple_heart |
| 🤣 | 35 | rolling_on_the_floor_laughing |
| 🙄 | 32 | face_with_rolling_eyes |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 1398 |
| People & Body | 581 |
| Travel & Places | 43 |
| Symbols | 40 |
| Objects | 19 |
| Food & Drink | 6 |
| Animals & Nature | 2 |
| Activities | 2 |
| Flags | 1 |