Tweets Analysis - Keyword: @JioMart_Support
Overview
Total number of tweets analysed
3,196
Earliest tweet was on
2023-02-12
Latest tweet was on
2023-02-23
Tweets covering
10 days
Average age of authors' accounts
6 years
Summarization
There are multiple complaints from customers regarding the poor quality of products received from JioMart, as well as issues with returns and refund processing. Some customers are also accusing JioMart of scams and fraud. Many have expressed frustration with the lack of response and resolution from JioMart customer support. Complaints mention issues with various products, including ear buds, tomatoes, and damaged AC units. Some customers have lodged complaints with consumer rights organizations such as Jago Grahak Jago and the National Consumer Forum.
Topic Modeling
- Poor customer service and product quality
- Issues with refunds and returns
- Complaints against JioMart and JioMart_Support
- Dissatisfaction with delivery and order cancellations
- Accusations of fraud and scam
Emotional Analysis
The tweets express frustration, disappointment, anger, and a sense of betrayal towards JioMart's customer service. Customers complain about defective products, cancelled orders, delayed refunds, and poor communication from JioMart's support team. Some accuse JioMart of fraud and scamming customers. They also express concern about the quality control of the products sold on JioMart and the impact of the company's practices on other customers. The emotional tone of the tweets is negative, suggesting that many customers have had a negative experience with JioMart's services.
Trend Analysis
- Issues with product quality and return requests
- Delay in refunds and poor customer support
- Cancelled orders and refund delays
- Complaints of fraud and scam
- Login issues and technical problems with the app/website
Types of Tweets
Number of Retweets
350
Percentage of total tweets
10%
Number of Original tweets
931
Percentage of total tweets
29%
Number of tweets that contain Mentions
3,196
Percentage of total tweets
100%
Number of tweets that were Replies
1,868
Percentage of total tweets
58%
Number of tweets that were Quotes
81
Percentage of total tweets
2%
Number of tweets that contain Hashtags
210
Percentage of total tweets
6%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 2128 |
| Twitter Web App | 612 |
| Twitter for iPhone | 401 |
| loot_unlimited | 27 |
| TweetDeck | 8 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| bankofbaroda | Bank of Baroda | Welcome to the Official handle of Bank of Baroda on Twitter. Follow us for all updates about Banking and Financial Services. | 928,943 |
| JioCare | JioCare | Customer support handle of @reliancejio. Need help? Chat with us on MyJio, click https://t.co/9h7KtdiR0J Or on Whatsapp, click https://t.co/uvQ0DLP81b | 419,389 |
| stufflistings | Mukul Sharma | Techmaster. Travels to the future, brings stuff back for you. Building the biggest tech community:#stufflistingsarmy Past: Indian Army.More stuff @cybervillager | 368,035 |
| yabhishekhd | Abhishek Yadav | Covering - smartphones📱 #Technology #Android #Apple | Tips DM📥 | https://t.co/DP8Htg6NFC E-Mail: yabhishekhd @protonmail.com https://t.co/ztb2FeeKMS | 95,086 |
| BandBajaateRaho | Band Bajaate Raho (BBR) | Amplifying Consumers Voice. Mission: Most powerful community of consumers to support each other in real-time. https://t.co/EDXVWV1n5o(Sunday = Holiday) | 19,352 |
| NameisSridhar | Sridhar | Cinephile | Ardent Cricket Fan | Gadgets/Tech/Android Fanatic | HR Professional | (In That Order) | RTs ≠ Endorsements | 12,212 |
| ConsumerAffairs | ConsumerAffairs | We believe everyone deserves to make smart decisions. Visit us online for free access to #consumer news, recalls, and thousands of real consumer reviews. | 9,982 |
| Hisense_IND | Hisense India Official | Welcome to the official Twitter account of Hisense India. We sell high quality tech products to 200+ countries, bringing innovative techonology to you. | 9,699 |
| ChandyAnil | Anil | Socialist|Egalitarian| | 7,412 |
| MonikaPhogat45 | Monika Phogat | Social Worker l Believe in Power of Youth | 6,394 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| ChandyAnil | Anil | Socialist|Egalitarian| | 5,562 |
| ashwinikrdubey | Ꭵ°᭄ཌAs͢͢͢hwiniད࿐ | Nation First. “मेरा पानी उतरता देख किनारे पर घर मत बना लेना मैं समंदर हूँ लौटकर जरूर आऊंगा।” | 4,956 |
| robinsamson17 | ConfusedMulga | Im here to know the World🌎 | 4,497 |
| RAJKUMARGURJA | RAJKUMAR GURJAR | झूठ का भी अजीब जायका💎स्वयं बोलो मीठा लगे 💥दूसरा बोले तो कड़वा ✳️ असत्य से नफ़रत और घृणा.. | 4,468 |
| joshigk104 | Gaurang Joshi | Government & Public Utilities | 4,340 |
| terence_fdes | #DharamSankat #VanJeevi | Hard Core "Bhakt" Don't B L I N K 'tis True "I proud to follow like minded Bhakts" | 4,131 |
| Sanju_80 | Sanjeev | (innocent Pandit) Proud to be a Indian..... LIVE Every Moment...... LAUGH Everyday...... LOVE Beyond Words..... | 3,894 |
| call2prashant | Prashant Biswal | - | 3,658 |
| IndreshSahu1 | Indresh Sahu | मैं हूँ आम आदमी !! I believe every human being is a celebrity in their own right. | 3,553 |
| ninadrane007 | NINAD RANE | I am a Real Estate Agent in Badlapur City, I Have largest number of properties in Badlapur, To BUY, SELL, RENT FLATS, SHOPS,BUNGLOW, PLOT. CALL 9096600969 | 3,078 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| Krishan48766228 | - | 80 |
| rahilvhora_ | - | 72 |
| ChavulaSrikanth | - | 70 |
| rjdoshi111 | - | 47 |
| GoKamalS | - | 42 |
| consumr_rights | Building powerful consumer community. Follow us if Amazon, Flipkart etc are harassing u. We'll help u in escalation. RT ≠ endorsement. Like & RT pinned tweet 🙏 | 28 |
| rawat_saurav54 | The one is me ....aaahhh just u would never ever know.. | 28 |
| sushil21111984 | - | 25 |
| Sonuheck | - | 24 |
| MaitriFShah | - | 23 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1626872251655262208 | I ordered realme ear buds 2 in jio Mart . Due to some quality issues I raised return request but it got rejected. Please take the product return . Reinitiate the return request again within time . Order I'd 16763080180334773A @JioMart @JioMart_Support https://t.co/yO6QFoSq5l | 99 |
| 1628263606583463936 | After 1 month still I haven't received my refund from @JioMart @JioMart_Support @BandBajaateRaho They have the worst customer support. JioMart order id: 16744050200575353A Grievance lodged against jiomart on National consumer forum @jagograhakjago. My docket number is 4289269 https://t.co/vh68hPxrDZ | 7 |
| 1627672665128583168 | I ordered 5 kg of tomatoes, and on 11 February 2023 I received the order on 12 February, please see the similarity of tomatoes, all rotten tomatoes. i hardly get any fresh tomatoes 🍅 @JioMart_Support @JioMart https://t.co/j7hB6ly2XJ | 6 |
| 1625727458719981569 | I hve placed 3 order on 21th jan and order automatically cancel 23th jan frm jiomart refund not initiated status showing refund reflect 7 working days all ready over. Not credited cc also date by date this worst service plz take action @JioMart_Support pm for more details | 5 |
| 1626900911162523655 | @JioMart_Support Hi jio mart hope doing well,my question is why rejected my order return request. Actually when I recieved wrong product, next day I raised return request,I don't know why rejecting my order return. I have proofs @JioMart @BandBajaateRaho @jagograhakjago https://t.co/OQ7601cXKB | 5 |
| 1625784115231608832 | @JioMart I recieved wrong product from jio mart still completed 21 days not properly respond from jio mart order Id 16743634310144915A please help me friends any one file the case in District Court on jio mart please help me any advocate @JioMart_Support @BandBajaateRaho | 5 |
| 1625013863719796738 | Word of caution : Do not make purchases from @JioMart - today is day 10 that I made a purchase from the platform and they refuse to deliver what I have purchased. They aren’t allowing me to cancel my order either, nor are they refunding my money. @JioMart_Support | 4 |
| 1625931517020229633 | @JioMart_Support I was order a jeans on 7th February 2023. Also paid the amount, and it was supposed to deliver by 11th February, which is almost 5 days. So I was waiting for the product. Just because I need the product on or before 15th February as it was my birthday. https://t.co/7vRyDCmel1 | 4 |
| 1627316403127853062 | @devang188 @JioMart_Support @JioMart Log a complaint at National Consumer Helpline against Jiomart for your order, it will certainly help. I already did for mine. For next order onwards be careful and #BoycottJiomart . | 4 |
| 1626963031103275009 | @JioMart_Support @JioCare @reliancejio @JioMart @ConsumerReports @AmbaniTina @BandBajaateRaho first the return was denied, but on NCH complaint, Jiomart took back the order but the status is not updated, no refund procssed. jio CC gives wrong info to NCH about the order as well https://t.co/0ubHMKnnl1 | 4 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1626872251655262208 | I ordered realme ear buds 2 in jio Mart . Due to some quality issues I raised return request but it got rejected. Please take the product return . Reinitiate the return request again within time . Order I'd 16763080180334773A @JioMart @JioMart_Support https://t.co/yO6QFoSq5l | 81 |
| 1625118799036022785 | Refund Milne me kitna time lagega @JioMart_Support @JioMart return request dalne ke baad return accept ke liye 1 month lagya aur use baad return pick kar liya toh abhi 2 month se refund ke liye wait kar raha hu 🥺 @GyanTherapy @yabhishekhd @stufflistings @GISSupport help please https://t.co/tzEWSjaebG | 19 |
| 1625120194065735680 | @pankaj_bore @JioMart_Support @JioMart @GyanTherapy @stufflistings @GISSupport .@JioMart_Support | 9 |
| 1624974166381445120 | By not acknowledging or admitting its error in issuing a refund to my sister @JioMart @JioMart_Support probably has also shipped a batch of the same WEEVIL infested grain to other buyers. @jagograhakjago @ConsumerReports https://t.co/XZ4FxHAwgh | 5 |
| 1626813444711419907 | very pathetic customer service of @JioMart_Support @JioMart. they sell defective items and they barely listen to problem of customer. reputed company of india cheating customer, it's been one month no resoultion till. https://t.co/LZ3fWi39p1 | 5 |
| 1625727458719981569 | I hve placed 3 order on 21th jan and order automatically cancel 23th jan frm jiomart refund not initiated status showing refund reflect 7 working days all ready over. Not credited cc also date by date this worst service plz take action @JioMart_Support pm for more details | 5 |
| 1625120352908230656 | @pankaj_bore @JioMart_Support @JioMart @GyanTherapy @yabhishekhd @GISSupport Hey @JioMart_Support, kindly take a look | 4 |
| 1627732407272239104 | #JioMartKeBassKaNhi @JioMart @JioMart_Support @reliancejio @ndtv I ordered a pineapple via this app on 17th feb 2day its 20th and they automatically cancelled my order Dere was no update in the order status but the delivery date kept changing same as a calendar changes its date https://t.co/ScA6oLWUoZ | 4 |
| 1625869129684246530 | And asked me a commission of 40% to OK the return. I refused to give money and he has also canceled my return request. Doing this wrong thing with many people here please help and Take action on them.@EcomExpress_Ofc @JioMart @JioMart_Support @ConsumerReports Please Help | 4 |
| 1627672665128583168 | I ordered 5 kg of tomatoes, and on 11 February 2023 I received the order on 12 February, please see the similarity of tomatoes, all rotten tomatoes. i hardly get any fresh tomatoes 🍅 @JioMart_Support @JioMart https://t.co/j7hB6ly2XJ | 3 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #jiomart | 53 |
| #jio | 30 |
| #fraud | 22 |
| #boycottjiomart | 12 |
| #ambani | 12 |
| #jiomartscam | 12 |
| #india | 8 |
| #dontbuyproductsfromjiomart | 6 |
| #boycotjiomart | 5 |
| #shame | 5 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @jiomart_support | 3453 |
| @jiomart | 1281 |
| @jagograhakjago | 247 |
| @reliancegroup | 207 |
| @reliancejio | 164 |
| @_mukeshambani | 116 |
| @bandbajaateraho | 94 |
| @jiocare | 89 |
| @consumercom | 80 |
| @pmoindia | 59 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
5
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🙏 | 24 | folded_hands |
| 👎 | 17 | thumbs_down |
| 😡 | 12 | enraged_face |
| ❌ | 11 | cross_mark |
| 🥺 | 7 | pleading_face |
| 🤣 | 7 | rolling_on_the_floor_laughing |
| 😭 | 7 | loudly_crying_face |
| 👇 | 6 | backhand_index_pointing_down |
| 😀 | 6 | grinning_face |
| 🤬 | 6 | face_with_symbols_on_mouth |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 96 |
| People & Body | 55 |
| Symbols | 16 |
| Animals & Nature | 4 |
| Food & Drink | 3 |
| Flags | 3 |
| Travel & Places | 2 |
| Activities | 1 |
| Objects | 1 |