Tweets Analysis - Keyword: @JHBWater
Overview
Total number of tweets analysed
1,716
Earliest tweet was on
2023-02-11
Latest tweet was on
2023-02-21
Tweets covering
10 days
Average age of authors' accounts
8 years
Summarization
The tweets are discussing the lack of coordination between agencies in Johannesburg, South Africa, particularly with regards to water and road maintenance. There is a need to log new jobs and to log calls with Johannesburg Water. A Joburg Water Crisis committee has been formed, and many thanks are given to a particular ward councillor for their work in helping to solve big problems, informing residents, and replacing manhole covers. The tweets are also discussing the failure of the city to fix leaks, burst pipes, and undrivable roads, as well as the refusal of Johannesburg Water to fix a leak and the lack of water supply in certain areas.
Topic Modeling
- Water Leaks, Road Repairs and Maintenance
- Water Pressure and Delivery
- Coordination between Government Agencies
- Co-operation between Governments, Organizations and the Community
- Access to Services
Emotional Analysis
The emotions expressed in these tweets range from frustration to confusion to disbelief. There is a clear sense of annoyance at the lack of coordination between agencies, as well as the inability to fix minor issues in a timely manner. There is also a sense of gratitude for those who have helped, as well as hope for a resolution to the problems.
Trend Analysis
- Lack of coordination between Joint Agency’s in Joburg
- Manholes covers replacements,job log reports and draining services
- Campaigns and Initiatives by water crisis committee in Joburg
- lack of response to request and slow servicing by JHBWater
- Effective councillor involvement to resolve issues
Types of Tweets
Number of Retweets
165
Percentage of total tweets
9%
Number of Original tweets
548
Percentage of total tweets
31%
Number of tweets that contain Mentions
1,716
Percentage of total tweets
100%
Number of tweets that were Replies
978
Percentage of total tweets
56%
Number of tweets that were Quotes
54
Percentage of total tweets
3%
Number of tweets that contain Hashtags
116
Percentage of total tweets
6%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 822 |
| Twitter for iPhone | 638 |
| Twitter Web App | 214 |
| TweetDeck | 33 |
| Twitter for iPad | 9 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| CityofJoburgZA | City of Joburg | Official Twitter account for the city of Johannesburg municipality. | 1,158,397 |
| ferialhaffajee | Ferial Haffajee | Yogi 🧘♀️ | 517,625 |
| carteblanchetv | Carte Blanche | #CarteBlanche Sun 7pm @MNet. Truth Brings Change. Tell us your story - https://t.co/HyPADVqECu Carte Blanche: The Podcast - https://t.co/cIQio0pOFV | 346,027 |
| MyJRA | Joburg Roads Agency | An official City of Johannesburg entity that constructs, maintains, and manages road infrastructure. Log pothole, traffic light faults & more. #JHBTraffic | 208,325 |
| DerekWatts | Derek Watts | Anchor M-Net's investigative TV program for 33 years...online https://t.co/KJEr5Vkha9 MC Guest Speaker, Corporate Videos. Bookings https://t.co/EJycsz4VWF | 124,818 |
| RobForbesDJ | Rob AF. | The Drive Show on @jacarandafm Weekdays 4-7pm 🌍 (he/him) | 104,305 |
| jcwLIFE | Jenny Crwys Williams | Manages author events, adores interviewing, MC at large, esp in the arts. history etc. Mad about wine & so much more. | 60,558 |
| collen_sambo2 | MR SAMBO SNR | Pan Africanism|Field Negro|God’s Child|Runner|https://t.co/vgvbrXlz5o | 60,210 |
| MazvitaJames | Goddess | No one is enemy to Water 🕊See past the illusions // See through the rituals • | 20,678 |
| AbutiBenzo | Abuti Benzo ™ | God First | Man of Character | ICT Trader | Benz Lover | Structural Steel Engineering Services of All Types of Buildings 🇿🇦 | 19,373 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| CityofJoburgZA | City of Joburg | Official Twitter account for the city of Johannesburg municipality. | 60,512 |
| collen_sambo2 | MR SAMBO SNR | Pan Africanism|Field Negro|God’s Child|Runner|https://t.co/vgvbrXlz5o | 37,786 |
| AbutiBenzo | Abuti Benzo ™ | God First | Man of Character | ICT Trader | Benz Lover | Structural Steel Engineering Services of All Types of Buildings 🇿🇦 | 10,904 |
| khani_hlahla | KHANI🗯️ | You can never loose you're mind if your Honest | Sunday School Dropout | Football Fanatic | @kaizerchiefs | Organizer and Markerting | Khanihlahla19@gmail.com | | 10,837 |
| MyJRA | Joburg Roads Agency | An official City of Johannesburg entity that constructs, maintains, and manages road infrastructure. Log pothole, traffic light faults & more. #JHBTraffic | 9,321 |
| BenjiSeitlhamo | Benji Seitlhamo | Official Twitter Account of Benji Seitlhamo| International Relations Commentator| PhD Candidate - eDiplomacy| AN RT IS NOT AN ENDORSEMENT| | 8,438 |
| RobForbesDJ | Rob AF. | The Drive Show on @jacarandafm Weekdays 4-7pm 🌍 (he/him) | 7,417 |
| Keith_Jnr | Mthembu | IT Addict ⛳ @ManUtd fan | 6,270 |
| O_U_R_L_A_N_D | NothingbutTheTruth | Rise Africa Free education Blacklivesmatter African child ahead of any race Bring back the land | 6,159 |
| malukubabe | Ma'Gumbi | Mother,daughter,sister❤️ social runner #runningwithtumisole #fetchyourbody #90dayswithoutsugar | 5,463 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| vodacomsepush | Spending my time focusing on how to take Vodacom down for the utter lack of service! | 39 |
| MyJRA | An official City of Johannesburg entity that constructs, maintains, and manages road infrastructure. Log pothole, traffic light faults & more. #JHBTraffic | 27 |
| LyndaShacks | DA CllR Ward 103, Sandton. Events with a Purpose. Community starts with your neighbour (hood). | 21 |
| Marttwit | Martin Williams is Councillor for Ward 90, Johannesburg. For Ward 90 updates, please visit the Ward 90 Facebook page https://t.co/FSp6rHC2Nw | 19 |
| MoncurCathrine | Golden Retriever obsessed, wildlife enthusiast. Live and let live is the motto I try and live by. | 14 |
| CityofJoburgZA | Official Twitter account for the city of Johannesburg municipality. | 13 |
| LandOfBlackOuts | If only life was a breeze 😊 | 12 |
| OrrenTruter | - | 11 |
| Tsek_Bastard | Pronoun : I was born with a Penis so that makes me a male | 11 |
| jateen_chagan | - | 11 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1626823077731479554 | @JHBWater @MyJRA @marais_stuart there’s a Water leak/Burt’s pipe, below the street on Swartgoud str (cnr Brietta str.) This will need urgent attention. It’s on a dangerous road and hill. Ref#JHB0150407 https://t.co/r2sCByJSVa | 13 |
| 1627707422016937984 | @JHBWater @ThapeloAmad @Lesufi @cllrfoleyward94 There is a sewer spillage flowing into our yard. This was reported to the city a week ago ref : 404161748 and 02379863. The Johannesburg water phone number is not responding. Please assist in getting the issue resolved. | 12 |
| 1625011894942588928 | Joburg, here's a summary of the current #JoburgTariffs on @jhbwater, @citypowerjhb. Property Rates and @cleanerjoburg. Learn more the #JoburgWebsite https://t.co/KWzYNNFhF4 #JoburgUpdates ^LM https://t.co/sK4sst7lTV | 8 |
| 1624781572154003458 | I can’t understand why there is t coordination between agencies in @CityofJoburgZA. @JHBWater came to fix a minor water leak but left a crater in the road opposite @_Cool_School. Must a new job be logged to fix the road ? @MyJRA what are the next steps? https://t.co/9FGd6DGsmx | 7 |
| 1625444591016022017 | Joburg water crisis committee starting their campaign @CityofJoburgZA @JHBWater https://t.co/Cm40glswb8 | 5 |
| 1627210481206284288 | @JHBWater please urgently send a team to repair this burst water meter. E-mail sent - waiting for ref… #Urgent. Gibson Drive West #Buccleuch. Dropped pin https://t.co/RMVBmFf9rD. @No_H_in_Ismail @LaurenN74 @CityofJoburgZA @CoJ_RegionE https://t.co/6y8yNwDwU0 | 4 |
| 1627268903104552963 | Oh my goooood 🙄, @JHBWater blatant refusal to fix this leak in Golden Harvest park is astounding. I've been reporting this for 6-7 weeks now! Do your damn job! @CityofJoburgZA @Radio702 https://t.co/EFs0L92vL0 | 3 |
| 1627416334156943361 | Please @JHBWater log & escalate long-running leak in Delta Park below Delta Environmental Centre, above playground. next to Craighall Road, near big red P in the middle of map. More than a week #savewater @Markusborner thanks for heads up. https://t.co/fJwjepOQ6o | 3 |
| 1627342856682672137 | Good evening @JHBWater @CityofJoburgZA Parts of Kensington and Bezuidenhout Valley are experiencing low to no water pressure. Streets included are Ocean, Cumberland, 9th Avenue, 10th Avenue. Please assist 🙏 https://t.co/iTKCw5C4uG | 3 |
| 1626548574723923968 | Please @JHBWater log & escalate burst in Killarney Rd, Sandhurst, near corner Oxford Avenue https://t.co/NdtCbg4xwC | 3 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1624781572154003458 | I can’t understand why there is t coordination between agencies in @CityofJoburgZA. @JHBWater came to fix a minor water leak but left a crater in the road opposite @_Cool_School. Must a new job be logged to fix the road ? @MyJRA what are the next steps? https://t.co/9FGd6DGsmx | 17 |
| 1625534828979404807 | Manhole covers replaced by @JHBWater on pavement outside Morningview shopping Centre, South Road Morningside. (Let's hope the covers last & don't get removed again) https://t.co/0vyhKAFm50 | 17 |
| 1625444591016022017 | Joburg water crisis committee starting their campaign @CityofJoburgZA @JHBWater https://t.co/Cm40glswb8 | 14 |
| 1627998874093686785 | @JHBWater Toilet full need to be drained. 6234 Pitso street Lawley ext2 | 12 |
| 1627571787755143170 | Need to get in touch with @jhbwater? No need to search for hours, we’ve got the simplest solution! All you have to do is tweet them your full address to log a call #JoziSaveWater #JoburgServices ^NS https://t.co/qlQMlmU6tg | 9 |
| 1627268903104552963 | Oh my goooood 🙄, @JHBWater blatant refusal to fix this leak in Golden Harvest park is astounding. I've been reporting this for 6-7 weeks now! Do your damn job! @CityofJoburgZA @Radio702 https://t.co/EFs0L92vL0 | 7 |
| 1626529384826806272 | Many thanks to @Marttwit Such a very good ward councillor. Works closely with @CityPowerJhb and @JHBWater to solve really big problems, and keeps residents informed every step of the way. | 7 |
| 1627197303953006592 | @JHBWater : please come and fix what you broke. Reinstate road. It is becoming undrivable and it has been like this for months. https://t.co/Hr8xZEdhBs | 7 |
| 1626548574723923968 | Please @JHBWater log & escalate burst in Killarney Rd, Sandhurst, near corner Oxford Avenue https://t.co/NdtCbg4xwC | 7 |
| 1627175274008682498 | @JHBWater coming up on 24hrs and still no water on ballyclare dr, Bryanston, is there a ETA on this, I can’t find any update on this | 7 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #joburgupdates | 18 |
| #savewater | 8 |
| #joburgservices | 5 |
| #randwater | 4 |
| #sustainability | 4 |
| #watersecurity | 4 |
| #chartwell | 4 |
| #kelvin | 3 |
| #sandton | 3 |
| #jozisavewater | 3 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @jhbwater | 1822 |
| @cityofjoburgza | 283 |
| @myjra | 119 |
| @lyndashacks | 91 |
| @thapeloamad | 45 |
| @eisdcoj | 42 |
| @citypowerjhb | 34 |
| @eskom_sa | 30 |
| @rand_water | 25 |
| @marttwit | 23 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
14
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🙏 | 35 | folded_hands |
| 🤬 | 24 | face_with_symbols_on_mouth |
| 😡 | 19 | enraged_face |
| 💔 | 19 | broken_heart |
| 🙄 | 12 | face_with_rolling_eyes |
| 💦 | 10 | sweat_droplets |
| 😞 | 10 | disappointed_face |
| 🙏🏽 | 10 | folded_hands_medium_skin_tone |
| 😭 | 9 | loudly_crying_face |
| 😂 | 7 | face_with_tears_of_joy |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 162 |
| People & Body | 65 |
| Symbols | 11 |
| Travel & Places | 6 |
| Objects | 4 |