Tweets Analysis - Keyword: @IRAS_SG
Overview
Total number of tweets analysed
3
Earliest tweet was on
2023-03-15
Latest tweet was on
2023-03-22
Tweets covering
7 days
Average age of authors' accounts
9 years
Summarization
A customer claims that iStudio at Bugis Junction didn't add their passport details to the invoice, resulting in Changi airport not paying the GST refund. iStudio refuses to help or pay, despite emails and phone calls. The customer tagged various government agencies and iStudio's branches.
Topic Modeling
- #Istudio #BugisJunction
- messed up my invoice
- refuse to pay GST refund
- passport details not added to invoice
- lack of help/payment despite email/call to authorities
Emotional Analysis
The tweet expresses anger and frustration towards the iStudio at Bugis Junction for not including the passport details in the invoice, which resulted in not being able to receive the GST refund from Changi airport. The person mentions that despite trying to reach out to different organizations and individuals, including ICA Singapore, Apple Support, and the government of Singapore, iStudio refuses to help or pay, which adds to the person's frustration.
Trend Analysis
- #Istudio
- #BugisJunction
- Refusal to pay GST refund
- Passport details missing on invoice
- Requesting help from various Singaporean government agencies and Apple.
Types of Tweets
Number of Retweets
2
Percentage of total tweets
66%
Number of Original tweets
1
Percentage of total tweets
33%
Number of tweets that contain Mentions
3
Percentage of total tweets
100%
Number of tweets that were Replies
0
Percentage of total tweets
0%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
2
Percentage of total tweets
66%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter Web App | 2 |
| Twitter for iPhone | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| gaachburi | Riddhi Dastidar | writer, art-eater, dyke. ex @khabarlahariya🏆TFA '20 @laadli_PF '22. fiction fellow @asiaspeaks. OCD. they. often @vogueindia | 3,502 |
| aashna_jamal | Aashna Jamal | She/her. Budget watch. Life motto: seidauk. Valley girl, Kashmir. @Yale alum, ex @ODI_global. Fellow @asiaspeaks '22. All views personal. | 282 |
| vanet9 | Vanet | yup. today was horrible. time check: 1:01am SGT. my new norm due to work? #dislike Nitez babe. Hope you’re already asleep. It’s not good to stay up like this 😔 | 14 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| gaachburi | Riddhi Dastidar | writer, art-eater, dyke. ex @khabarlahariya🏆TFA '20 @laadli_PF '22. fiction fellow @asiaspeaks. OCD. they. often @vogueindia | 1,626 |
| aashna_jamal | Aashna Jamal | She/her. Budget watch. Life motto: seidauk. Valley girl, Kashmir. @Yale alum, ex @ODI_global. Fellow @asiaspeaks '22. All views personal. | 614 |
| vanet9 | Vanet | yup. today was horrible. time check: 1:01am SGT. my new norm due to work? #dislike Nitez babe. Hope you’re already asleep. It’s not good to stay up like this 😔 | 54 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| aashna_jamal | She/her. Budget watch. Life motto: seidauk. Valley girl, Kashmir. @Yale alum, ex @ODI_global. Fellow @asiaspeaks '22. All views personal. | 1 |
| gaachburi | writer, art-eater, dyke. ex @khabarlahariya🏆TFA '20 @laadli_PF '22. fiction fellow @asiaspeaks. OCD. they. often @vogueindia | 1 |
| vanet9 | yup. today was horrible. time check: 1:01am SGT. my new norm due to work? #dislike Nitez babe. Hope you’re already asleep. It’s not good to stay up like this 😔 | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1635957212215668736 | #Istudio #BugisJunction messed up my invoice and refuse to pay GST refund. They didn't add my passport details to invoice & Changi airport didnt pay refund. Refuse to help/pay despite email/call. @ICA_singapore @AppleSupport @Apple @govsingapore @iStudioTH @MOFsg @MFAsg @IRAS_SG | 4 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1635957212215668736 | #Istudio #BugisJunction messed up my invoice and refuse to pay GST refund. They didn't add my passport details to invoice & Changi airport didnt pay refund. Refuse to help/pay despite email/call. @ICA_singapore @AppleSupport @Apple @govsingapore @iStudioTH @MOFsg @MFAsg @IRAS_SG | 1 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #istudio | 2 |
| #bugisjunction | 2 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @iras_sg | 3 |
| @ica_singapore | 2 |
| @applesupport | 2 |
| @apple | 2 |
| @govsingapore | 2 |
| @istudioth | 2 |
| @mofsg | 2 |
| @mfasg | 2 |
| @aashna_jamal | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
33
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🤔 | 1 | thinking_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 1 |