Tweets Analysis - Keyword: @houseoffraser
Overview
Total number of tweets analysed
72
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-31
Tweets covering
8 days
Average age of authors' accounts
8 years
Summarization
Twitter users are discussing issues related to the department store chain House of Fraser. Some are expressing dismay over the closure of a store in Camberley, UK, which they feel will harm the area economically. Others are criticizing House of Fraser's customer service policies, such as charging a fee for online returns and offering faulty products. Some are also frustrated by problems with the company's website, including issues with discount codes not working. Finally, some users are sharing tips for fashion and clothing, including ideas for wedding outfits.
Topic Modeling
- Issues with online orders and returns at House of Fraser
- Closure of House of Fraser stores and impact on local communities
- Complaints and dissatisfaction with House of Fraser customer service
- Sale promotions and pricing discrepancies at House of Fraser
- Personal fashion/style advice and recommendations from House of Fraser
Emotional Analysis
The tweets express a range of emotions, including frustration with customer service issues (such as returns and faulty products), disappointment about the closure of a store and its impact on a town's economy, concern about the use of offensive hashtags, and criticism of the company's decision-making and sales practices. There are also some positive tweets, such as a guide on how to wear florals for a special occasion and a memory from a fun shopping experience. Overall, the emotions expressed in the tweets are mixed but tend to lean towards dissatisfaction with the company's policies and practices.
Trend Analysis
- Concerns about police action and arrest regarding a certain individual at House of Fraser.
- Closure of House of Fraser stores and its impact on shopping destinations and communities.
- Criticism and complaints about House of Fraser's customer service, policies, and products.
- Fashion and style tips/trends related to House of Fraser and its brands.
- Job opportunities and vacancies at House of Fraser locations.
Types of Tweets
Number of Retweets
8
Percentage of total tweets
11%
Number of Original tweets
36
Percentage of total tweets
50%
Number of tweets that contain Mentions
72
Percentage of total tweets
100%
Number of tweets that were Replies
27
Percentage of total tweets
37%
Number of tweets that were Quotes
3
Percentage of total tweets
4%
Number of tweets that contain Hashtags
12
Percentage of total tweets
16%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 41 |
| Twitter for Android | 18 |
| Twitter Web App | 8 |
| Hootsuite Inc. | 2 |
| TUKW3 | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| wantthatwedding | Sonia | Romance lover & founder of top UK wedding blog! ✨ | 15,990 |
| newsaboutwomen | womensviewsonnews | Women's News, Opinions and Current Affairs: UK focussed | 14,373 |
| SurreyHeathLDs | Surrey Heath Liberal Democrats | Working together with our PPC @AlPinkerton to #GetGoveGone Donate here: https://t.co/DaUmsN7rsN DMs open Published & promoted by Surrey Heath Lib Dems at GU15 1SP | 9,355 |
| JCPinBirmingham | JCP In Birmingham | Sharing jobs, events, jobsearch and careers advice for Brum, Solihull, Cov and Tamworth from 8am to 8pm, 7 days a week. We are here Monday to Friday, 9am to 5pm | 7,208 |
| CforWomenUK | Conservatives for Women | We campaign within the public sphere, and in the heart of Westminster, to raise awareness of issues which threaten the safety and dignity of women. | 6,684 |
| RobosenUK | RobosenUK | Official UK home of Robosen. We're committed to bringing fun and memorable cutting-edge robotics and AI experiences to everyone, everywhere. | 5,664 |
| magicdmw | Deirdre Walsh | Interested in science and the humanities. Keen syfy fan, huge star trek fan. Also into current affairs and economics. Pretty curious about everything. | 4,074 |
| mistletoeus | Mistletoe US | Global Leader in Wholesale, Fresh & Preserved Texas Mistletoe for Weddings and Christmas. Mistletoe R US. Let the 💋Begin Jesus✝️ | 2,949 |
| JCPThamesValley | JCP in Berkshire, Buckinghamshire and Oxfordshire | Sharing jobs, events and careers advice for Berkshire, Buckinghamshire and Oxfordshire from 8am to 8pm, 7 days a week. We are here, Mon to Fri 9am to 5pm | 2,730 |
| purplelillith | Secret Squirrel 💜🤍💚 | Lesbian.🇬🇧🏴🇨🇮🏴 | 2,088 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| newsaboutwomen | womensviewsonnews | Women's News, Opinions and Current Affairs: UK focussed | 6,435 |
| magicdmw | Deirdre Walsh | Interested in science and the humanities. Keen syfy fan, huge star trek fan. Also into current affairs and economics. Pretty curious about everything. | 5,004 |
| purplelillith | Secret Squirrel 💜🤍💚 | Lesbian.🇬🇧🏴🇨🇮🏴 | 4,994 |
| Stephen_Tilney | Stephen Tilney | My tweets are based on my opinion and mine alone . They are not the opinions of my friends , colleagues , associates or employers.... | 4,956 |
| epl1970 | Peter Lockhart | Former Govt comms now Tackling Educational Disadvantage @Education_Ni & raising Guide Dog puppies @guidedogsni - views personal. Living with FND. | 2,918 |
| mistletoeus | Mistletoe US | Global Leader in Wholesale, Fresh & Preserved Texas Mistletoe for Weddings and Christmas. Mistletoe R US. Let the 💋Begin Jesus✝️ | 2,689 |
| agreen2805 | Andy Green | A born again hooligan, ready to be King again. | 2,558 |
| JaneBB | JaneBB 💙 💛 | New scenes of Wisdom may each step display. Tweets, retweets & follows are signs of interest, not necessarily endorsements. | 2,502 |
| SurreyHeathLDs | Surrey Heath Liberal Democrats | Working together with our PPC @AlPinkerton to #GetGoveGone Donate here: https://t.co/DaUmsN7rsN DMs open Published & promoted by Surrey Heath Lib Dems at GU15 1SP | 2,447 |
| angelavarndall | angela varndall | seeker of truth, getting increasingly angry at it's suppression. | 1,855 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| avasullivanxox | UoB🎓 | 5 |
| carolinesussex | - | 4 |
| shamz_k | Don't be sad because sad spelt backwards is das and das not good ☺️ | 4 |
| Savyshopper6 | - | 3 |
| OrmeJoanne | - | 3 |
| technicslover | - | 2 |
| SurreyHeathLDs | Working together with our PPC @AlPinkerton to #GetGoveGone Donate here: https://t.co/DaUmsN7rsN DMs open Published & promoted by Surrey Heath Lib Dems at GU15 1SP | 2 |
| Stephen_Tilney | My tweets are based on my opinion and mine alone . They are not the opinions of my friends , colleagues , associates or employers.... | 2 |
| saiidat | researcher & writer @ nexus of culture/tech | host @theNHIEpod | patented inventor | bylines: The Atlantic, The Next Web, Radio Times, Insider, HuffPo & more | 2 |
| pyrographylane | - | 2 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1639892010516578304 | Does anyone know if this man was identified and arrested? Can’t have been a difficult job for the police. #Autogynephile @houseoffraser https://t.co/JcfSBDn3IS | 13 |
| 1640285708836380673 | So much media and residents interest in the closure of @houseoffraser Camberley. Very sad news for @Surreyheath and the future viability of the town as a shopping destination. Another example of @Conservatives failure and poor decision making. https://t.co/iB2TPwmkNL | 3 |
| 1639975621915815936 | Supervisor with @houseoffraser in Reading. Info/Apply: https://t.co/ywkChqigG9 #ReadingJobs #BerkshireJobs #RetailJobs https://t.co/pnVfxjH2k8 | 1 |
| 1638827561110077440 | @michaelgove council has evicted house of Fraser camberley. We are shocked. Please help!!!! @houseoffraser | 1 |
| 1638626170039341056 | Chic ‘Mother of the Bride/Groom’ Guide: How to Rock Florals on the Big Day https://t.co/sYZHdX22V9 The gorgeous Valentina Ring shares her 'Mother of the Bride" Guide - how your mum can rock florals in the big day. Thanks to @houseoffraser and @ted_baker https://t.co/l7S1vrZJP7 | 1 |
| 1641461905511292931 | @houseoffraser @TheBoyDei It doesn’t work on anything. Tried 15 different items - what’s the point? You even put it on the item image, but it still doesn’t work. Absolute joke and complete waste of time. https://t.co/UA1uUHXvjy | 0 |
| 1639666978666209281 | For the want of the manager getting a plumbing firm out that will now ‘sit’ all weekend - the lane leads to St Cuthberts Church & @marksandspencer foodhall - not impressed at all. Filth lying in the town centre @CarlisleCC @houseoffraser | 0 |
| 1640026483434332163 | @houseoffraser absolute joke of service from your online chat not much better when I did eventually speak to a human being. Can someone on here help me???? I https://t.co/uiBPn7S2mP | 0 |
| 1640011848597610506 | I am waiting for a reply since you said to dm you @houseoffraser @HouseofHelpers | 0 |
| 1640007910531948548 | @houseoffraser @HouseofHelpers I have sent you a message. | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1639892010516578304 | Does anyone know if this man was identified and arrested? Can’t have been a difficult job for the police. #Autogynephile @houseoffraser https://t.co/JcfSBDn3IS | 27 |
| 1640285708836380673 | So much media and residents interest in the closure of @houseoffraser Camberley. Very sad news for @Surreyheath and the future viability of the town as a shopping destination. Another example of @Conservatives failure and poor decision making. https://t.co/iB2TPwmkNL | 9 |
| 1639604429862125569 | @HasbroPulse @westfieldlondon @situlive @Selfridges @SportsDirectUK @houseoffraser @GAMEdigital | 4 |
| 1641346418458902529 | Came up as a Facebook memory today 🙄😀 @houseoffraser @StephenMulhern @antanddec https://t.co/RJrNzoD61s | 2 |
| 1640286699065409537 | The view from @houseoffraser Camberley. #RIP @nextofficial https://t.co/mbyQNZWl4H | 2 |
| 1638917989754863619 | @houseoffraser .Nope, I don’t take this sort of thing private and you don’t need me to, as you no doubt know your policies, however wrong and outdated they are. Ordered online from HoS but store won’t refund. The online return would cost 10% of the order value. | 1 |
| 1640113782193102848 | @AlanGaryClyde @houseoffraser Ive got the same issue. Can someone contact me regarding my order too please. Tracking shows it’s not with the delivery company, but I did get confirmation with a ‘latest estimated delivery’ date. Which was meant to be 2 weeks ago. | 1 |
| 1641563520746520577 | @LyndaLaugh @houseoffraser @StephenMulhern @antanddec Zara had to switch the phone of due to the sheer number of notifications that came through and from memory I think her post ended up with 0.5m views 😳 | 1 |
| 1640984835454844931 | @Stephen_Tilney @retailfocus @SportsDirectUK @houseoffraser @flannelsfashion They only care about getting your money. Then couldn’t give a dam - ZERO aftercare or after sales support and the worst customer service department on the planet. In their eyes the customer is always wrong and this mentality comes from the top it appears. | 1 |
| 1641178456850415617 | @Savyshopper6 @retailfocus @SportsDirectUK @houseoffraser @flannelsfashion I sort of understand how customers tolerate this terrible policy and service at @SportsDirectUK. But why on earth do people pay big money at @flannelsfashion etc and suffer this ?!? Especially when all this supposed high end fashion is widely available at far superior retailers. | 1 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #retailjobs | 3 |
| #readingjobs | 2 |
| #berkshirejobs | 2 |
| #autogynephile | 2 |
| #nothappy | 1 |
| #darlington | 1 |
| #clinique | 1 |
| #glasgow | 1 |
| #menwear | 1 |
| #solihull | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @houseoffraser | 72 |
| @houseofhelpers | 10 |
| @sportsdirectuk | 7 |
| @flannelsfashion | 6 |
| @retailfocus | 5 |
| @stephenmulhern | 3 |
| @antanddec | 3 |
| @stephen_tilney | 3 |
| @surreyheath | 2 |
| @conservatives | 2 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
11
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😳 | 1 | flushed_face |
| 🙄 | 1 | face_with_rolling_eyes |
| 😀 | 1 | grinning_face |
| 🤦🏽♀️ | 1 | woman_facepalming_medium_skin_tone |
| 🤦🏻♂️ | 1 | man_facepalming_light_skin_tone |
| 🤣 | 1 | rolling_on_the_floor_laughing |
| 😍 | 1 | smiling_face_with_heart-eyes |
| 👌🏻 | 1 | OK_hand_light_skin_tone |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 5 |
| People & Body | 3 |