Tweets Analysis - Keyword: @HMRCcustomers
Overview
Total number of tweets analysed
5,050
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-31
Tweets covering
9 days
Average age of authors' accounts
8 years
Summarization
These tweets cover a range of issues with HMRC and its services, including complaints about long wait times on hold, difficulties getting through to advisors, errors in tax codes and demands for repayment. Some tweets also raise concerns about the role and actions of HMRC, particularly with regards to the controversial Loan Charge policy and monitoring of MP opinions on the matter. One tweet also questions how someone can afford an extravagant lifestyle but not pay child support.
Topic Modeling
- Issues with HMRC's handling of tax refunds and services
- Complaints about HMRC's customer service and phone lines
- Concerns about HMRC's monitoring of MPs in regards to LoanCharge
- Problems with HMRC's tax codes and payment deadlines
- Inquiries about A1 forms and miscalculated benefits in kind
Emotional Analysis
The tweets express a range of negative emotions towards HMRC, including frustration, anger, disappointment and distrust. The main issues raised involve difficulties in contacting HMRC, incorrect tax codes, delays in receiving refunds or forms, and perceived unfairness in the way taxes are collected or enforced. There is also criticism of specific HMRC officials, as well as concerns about the transparency and accountability of the organization. Overall, the tone of the tweets is one of dissatisfaction and dissatisfaction.
Trend Analysis
- Issues with HMRC's customer service and call center (long wait times, calls being terminated, difficulty getting through to speak with an advisor)
- Concerns about HMRC's handling of tax refunds and payments
- Discussion of the Loan Charge and criticism of HMRC's monitoring of MPs opposed to it
- Confusion and frustration with HMRC's communication and processes (duplicate letters, incorrect tax codes, not receiving A1 forms)
- General questions and complaints about HMRC's policies and actions
Types of Tweets
Number of Retweets
36
Percentage of total tweets
0%
Number of Original tweets
1,219
Percentage of total tweets
24%
Number of tweets that contain Mentions
5,050
Percentage of total tweets
100%
Number of tweets that were Replies
3,791
Percentage of total tweets
75%
Number of tweets that were Quotes
15
Percentage of total tweets
0%
Number of tweets that contain Hashtags
41
Percentage of total tweets
0%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 2362 |
| Twitter for Android | 1270 |
| Twitter Web App | 1216 |
| Twitter for iPad | 128 |
| Hootsuite Inc. | 63 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| _Josephineexo | Josie.🧚🏽♀️ | https://t.co/TZwKdzTSsq | 102,203 |
| HMRCcustomers | HMRC Customer Support | We can help with general queries about HMRC products & services. Monday to Friday 8am - 8pm and Saturday 8am - 4pm. No personal info please. | 97,433 |
| Sillyshib | Siob, Princess of Yorkshire #FBPE #FBR | Ain’t going to sugar coat it for you! Rearing a future man. Diamond hard Remainer. I'm a Trekkie. Labour voter #Facciamo Europa Republicans/ Tories are evil | 46,403 |
| TalentedLadies | Talented Ladies Club | Brilliant online content, courses and classes that unlock the potential of women. Join our free Lunch & Learn classes https://t.co/oQBYRAgpUv | 43,949 |
| helloiammariam | mariam khan | journalist @myldn email: mariam.khan@reachplc.com | author/editor #itsnotabouttheburqa | agent @mollykh | views mine rts not endorsements | 35,470 |
| YourWullie | YourWullie | Black jawed living room couch professor. MDANT | 33,127 |
| nigella_i5e | Nigella™️ (Gettr @Nigella_i5e) | ’Who falls asleep in a Democracy will wake up in a Dictatorship’Otto Gritschneder🇺🇸🇬🇧🇮🇱❌#ULTRAMAGA #Climaterealist #SayNOtoNETZERO #HeritageParty #FJB | 29,631 |
| Disneyrollrgirl | Disneyrollergirl | London-based fashion editor Navaz Batliwalla. The culture of fashion. Author of #thenewgarconne #facevaluesbook. Blog https://t.co/iBVQRFTfze IG: disneyrollergirl | 21,425 |
| Niki44 | ༄🇳🇿 𝐍𝐢𝐤𝐢 🇳🇿༄ | Kiwi in the UK. Mumma, Family, Friends, Sport, Music, Happy, Sweary, Ranty, Wine. Storm in a hurricane glass. | 18,801 |
| 007__NIL | Donald 🌊🗽🇺🇸🏴🇺🇦🌻 | I Like Scotland & Hibs to win at everything.. Andy Murray win all tennis majors. Ukraine to be free. What could possibly go wrong? Oh just discovered midjourney | 14,615 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| TalentedLadies | Talented Ladies Club | Brilliant online content, courses and classes that unlock the potential of women. Join our free Lunch & Learn classes https://t.co/oQBYRAgpUv | 40,701 |
| nigella_i5e | Nigella™️ (Gettr @Nigella_i5e) | ’Who falls asleep in a Democracy will wake up in a Dictatorship’Otto Gritschneder🇺🇸🇬🇧🇮🇱❌#ULTRAMAGA #Climaterealist #SayNOtoNETZERO #HeritageParty #FJB | 29,478 |
| Sillyshib | Siob, Princess of Yorkshire #FBPE #FBR | Ain’t going to sugar coat it for you! Rearing a future man. Diamond hard Remainer. I'm a Trekkie. Labour voter #Facciamo Europa Republicans/ Tories are evil | 28,286 |
| 007__NIL | Donald 🌊🗽🇺🇸🏴🇺🇦🌻 | I Like Scotland & Hibs to win at everything.. Andy Murray win all tennis majors. Ukraine to be free. What could possibly go wrong? Oh just discovered midjourney | 12,260 |
| faulkner_darren | Darren Faulkner | Just another #Number in the whole wide world 😐 | 10,708 |
| Bridgeanne | Anne Booth 💙 | ( pic by Invi Brenna). Author, represented by @AnneClarkLit (Children's books) @JoUnwin for adult fiction . Occasional columnist for The Tablet. | 8,522 |
| stefanpaudler | Stefan Paudler #FBPE | Earthling. Pacifist. Atheist. | 8,081 |
| BartHobson | Bart "Won it Six Times" Hobson | @LFC Fan, Freedom of Expression is Not a Crime, #RenasArmy #FilmBuff, Love Soul & Jazz. A would be Space Explorer, #49ers fan too, Oh and btw Don't Buy the #Sun | 7,265 |
| helloiammariam | mariam khan | journalist @myldn email: mariam.khan@reachplc.com | author/editor #itsnotabouttheburqa | agent @mollykh | views mine rts not endorsements | 5,709 |
| HedyFletcher | Hedy Fletcher 🇺🇦🌹🙏💃🕊🌈 | Devoted Mum. Contemplative. Passionate Environmentalist and campaigner for Social Justice, Equality and Peace. | 5,001 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| HMRCcustomers | We can help with general queries about HMRC products & services. Monday to Friday 8am - 8pm and Saturday 8am - 4pm. No personal info please. | 63 |
| page_stuart | 38, loving dad and partner. | 21 |
| _rebeccaperryyy | - | 19 |
| Madbaker1979 | - | 16 |
| steven_machaya | - | 16 |
| Calv31 | Dad of two, love arts, crafts, all things yarn, guitar, gaming, writing, Sci-fi, world building, woodwork, being a dad. | 15 |
| DarrenBloo56003 | - | 15 |
| IanHawthorne8 | - | 15 |
| sean_hughes__ | Lead Optimisation Strategist @kinandcarta & Optimizely MVP Music lover! | 14 |
| HelenMa71655555 | 💕 Mum to 2 beautiful people ❤ 💙 both make me proud! xxx soon to be a Grandma 👶 xx | 13 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1638827755092492289 | @HMRCcustomers Quick question @JimHarraHMRC, why HMRC monitoring opinions of MP's opposed #LoanCharge? Jim, you have ONE job, simply administer collection of RIGHT tax. HMRC are watching YOU @grantshapps @SteveBakerHW @NigelEvans @EdwardJDavey! https://t.co/qXmRWNK284 https://t.co/13EhdsxNrn | 23 |
| 1638832008787902464 | @HMRCcustomers Why are HMRC bleating about being held to account for doing job @JimHarraHMRC? #LoanCharge victims fighting for futures. Maybe, if didn't conspire in private to "control the narrative" etc, #FOI's wouldn't be so embarrassing!! https://t.co/UwRBSbA6Yf https://t.co/ekFYPraX63 | 21 |
| 1638493574625992704 | #Property professionals have reacted to the @HMRCcustomers figures showing a decrease of 4% month-on-month on #property 🏡 sales, @PropIndEye reports! More details here 👉https://t.co/TZWOf04Pe6 Good to hear from @GuildProperty @OnTheMarketCom @PropertymarkUK https://t.co/IJOY90MqHL | 6 |
| 1638829033398980608 | @NotRichYoungFa1 @HMRCcustomers @JimHarraHMRC @grantshapps @SteveBakerHW @NigelEvans @EdwardJDavey @MPIainDS @DavidDavisMP @NickFerrariLBC @EamonnHolmes @lewis_goodall @rbrooks45 @BBCRosAtkins @jamesmurray_ldn @RachelReevesMP @PippaCrerar Hey @JimHarraHMRC https://t.co/NTSN4vdIfn | 3 |
| 1641000950855761920 | Hey @HMRCcustomers at what point for you being late in paying me my tax refund can I start charging you interest and sending letters ? | 3 |
| 1639658775635214339 | @HMRCcustomers is closing for the day now and will be back at 8am on Monday 27th March. | 2 |
| 1639667731980070917 | @HMRCcustomers Cannot find any online chat or help. The query is with regard to an account that is not mine and I am not registered for but am being sent letters for . I do not want to register. And as not registered cannot get online. | 1 |
| 1641417713267425283 | Oh great, HMRC buggered up my tax code so I’ve 25% less money this month & I can’t claim back until the end of April. 🤬 Luckily I can cover with savings, but how many people in the cost of living crisis wouldn’t be able to? @HMRCcustomers | 1 |
| 1641516137249644558 | @HMRCcustomers is closing for the day now and will be back at 8am tomorrow. Any missed tweets will be answered then. | 1 |
| 1639936462324998145 | @HMRCcustomers I am an unpaid full time carer for my elderly mum.I claim carers allowance and have an occupational pension but I struggle financially. If my mum were to give me some money every month to help with my expenses would I have to pay tax on this? Mum has capacity. | 1 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1638827755092492289 | @HMRCcustomers Quick question @JimHarraHMRC, why HMRC monitoring opinions of MP's opposed #LoanCharge? Jim, you have ONE job, simply administer collection of RIGHT tax. HMRC are watching YOU @grantshapps @SteveBakerHW @NigelEvans @EdwardJDavey! https://t.co/qXmRWNK284 https://t.co/13EhdsxNrn | 35 |
| 1638832008787902464 | @HMRCcustomers Why are HMRC bleating about being held to account for doing job @JimHarraHMRC? #LoanCharge victims fighting for futures. Maybe, if didn't conspire in private to "control the narrative" etc, #FOI's wouldn't be so embarrassing!! https://t.co/UwRBSbA6Yf https://t.co/ekFYPraX63 | 27 |
| 1641000950855761920 | Hey @HMRCcustomers at what point for you being late in paying me my tax refund can I start charging you interest and sending letters ? | 24 |
| 1640736439473172482 | Tax code is wrong but @HMRCcustomers the phone line makes you give all your details then hangs up on you. Would send you spare | 11 |
| 1641020213792587777 | Why @HMRCcustomers are you terminating calls after advising customers to hold to speak to an advisor? I’ve being calling for two weeks now. Keeps happening. Abysmal service. If you are overrun and can’t take calls just say so don’t make customers hold then terminate. | 9 |
| 1638950130794524673 | My son has been on hold to talk to @HMRCcustomers now for an hour n half, after 9 failed calls. I bet @RishiSunak ‘s kids wont have that problem when they need help with their tax returns. You’re not like us @RishiSunak | 8 |
| 1638493574625992704 | #Property professionals have reacted to the @HMRCcustomers figures showing a decrease of 4% month-on-month on #property 🏡 sales, @PropIndEye reports! More details here 👉https://t.co/TZWOf04Pe6 Good to hear from @GuildProperty @OnTheMarketCom @PropertymarkUK https://t.co/IJOY90MqHL | 8 |
| 1639238725531217922 | Half year's income being held until @HMRCcustomers produces a #A1 but yet my pre-payment taxes have to be paid on time for the income that I still haven’t received. Will #HMRC give me a letter stating that I don’t have to pay my taxes on time and rent to my landlord? #A1Injustice | 8 |
| 1638829696933588992 | Tried for MONTHS, to speak to @HMRCcustomers hung up on every call (proof of calls) at 1h12m (standard) every single time. Write email; no response. Letter yesterday ‘you owe us xxxx. No, I owe you xxxx. You have penalty fines, you’ve not been in contact. 😳🤬🤦🏼♀️ #rigged https://t.co/TUYchzpM5H | 6 |
| 1640446385139884036 | @HMRCcustomers I had a tax rebate but got scammed and my money is new elsewhere, I have reported this but got nowhere | 5 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #hmrc | 10 |
| #loancharge | 4 |
| #property | 4 |
| #foi | 2 |
| #alloptionscutyouoff | 1 |
| #frustrating | 1 |
| #pathetic | 1 |
| #frustrated | 1 |
| #failedstate | 1 |
| #torybritain | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @hmrccustomers | 5134 |
| @hmrcgovuk | 92 |
| @jlewiscameron | 16 |
| @jimharrahmrc | 16 |
| @martinslewis | 11 |
| @pumpkinbundle | 9 |
| @hmrcpressoffice | 8 |
| @lisaedwards78 | 8 |
| @_liamhorsley | 6 |
| @nicolamrley | 6 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
3
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😡 | 17 | enraged_face |
| 😊 | 15 | smiling_face_with_smiling_eyes |
| 🤬 | 13 | face_with_symbols_on_mouth |
| 😭 | 12 | loudly_crying_face |
| 👍 | 10 | thumbs_up |
| 🙄 | 8 | face_with_rolling_eyes |
| 🤣 | 7 | rolling_on_the_floor_laughing |
| 🤷♀️ | 6 | woman_shrugging |
| 😤 | 6 | face_with_steam_from_nose |
| 😩 | 6 | weary_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 138 |
| People & Body | 54 |
| Travel & Places | 4 |
| Activities | 1 |