Tweets Analysis - Keyword: @hmindia
Overview
Total number of tweets analysed
97
Earliest tweet was on
2023-02-10
Latest tweet was on
2023-02-20
Tweets covering
10 days
Average age of authors' accounts
8 years
Summarization
People are expressing dissatisfaction with H&M's customer service and refund process. They have not received a timely response from the company, despite multiple attempts of contacting customer care and visiting retail outlets. There are also reports of merchandise from the company being defective, as well as unreliable shipping services from delivery agents. People are urging H&M to look into the matter and improve their service.
Topic Modeling
- Negative responses from customer care
- Refund issues
- Brands used by customers
- Poor quality of the products
- Failed deliveries and services
Emotional Analysis
The emotions expressed in these tweets range from frustration and disappointment to anger and indignation. Many of the tweets express frustration with the customer service of H&M, accusing them of not refunding money and providing fake references numbers. Other tweets express disappointment in the quality of their products, as well as dissatisfaction with their delivery service. Finally, there is a general sentiment of distrust towards the company, with some tweets urging the government to ban them in India.
Trend Analysis
- Customer Care services and refund requests of H&M
- Negligence from a renowned fashion brand
- Unprofessional behavior from third-party service providers
- Product quality and product return for H&M customers
- Complaints against the insurance service provided by Future Generali
Types of Tweets
Number of Retweets
3
Percentage of total tweets
3%
Number of Original tweets
25
Percentage of total tweets
25%
Number of tweets that contain Mentions
97
Percentage of total tweets
100%
Number of tweets that were Replies
66
Percentage of total tweets
68%
Number of tweets that were Quotes
4
Percentage of total tweets
4%
Number of tweets that contain Hashtags
3
Percentage of total tweets
3%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter Web App | 50 |
| Twitter for iPhone | 25 |
| Twitter for Android | 22 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| MarketcityKurla | Phoenix Marketcity | Spoil yourself with Shopping, Dining & Entertainment options at Mumbai's ultimate shopping destination. Choose from over 600+ brands & 75+ dining options! | 27,141 |
| Future_Generali | @Future_Generali | We're here to make insurance easier. | 13,683 |
| MRkhan13673533 | 🌹Anees Khan🌹💯% फालो बैक | - | 2,944 |
| AmanGill_89 | Amandeep Gill | Product Management #AI | #tech | #Strategy | #Research | 859 |
| Suneelmeena06 | S K Meena INC | https://t.co/wM908cJDD3. ( Science maths )📝 preparation 📝,किसान पुत्र🚜 🤚 INC 👍 अंधभख्त दूर.. https://t.co/Mhwmpyv4yk https://t.co/3iwcHAzsqM | 641 |
| howshivaniofher | Shivani Gairola (parody) | ugh hi | 418 |
| DeepiJangu | deependra bishnoi | - | 242 |
| AbhinavTyagi25 | Abhinav Tyagi | - | 167 |
| Manojthakur70 | MK.. | RWA Activist, Social reformer | 91 |
| jayeshkenya | Jayesh Patel | I am Jayesh Patel like reading, photography and sports | 51 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| MRkhan13673533 | 🌹Anees Khan🌹💯% फालो बैक | - | 3,256 |
| AbhinavTyagi25 | Abhinav Tyagi | - | 1,104 |
| Future_Generali | @Future_Generali | We're here to make insurance easier. | 625 |
| AmanGill_89 | Amandeep Gill | Product Management #AI | #tech | #Strategy | #Research | 545 |
| Suneelmeena06 | S K Meena INC | https://t.co/wM908cJDD3. ( Science maths )📝 preparation 📝,किसान पुत्र🚜 🤚 INC 👍 अंधभख्त दूर.. https://t.co/Mhwmpyv4yk https://t.co/3iwcHAzsqM | 394 |
| notoriousms_g | yikes | My life and the Companies (Share Capital and Debentures) Rules, 2014 | 392 |
| nikkunjjj | Nikunj | |एको अहं, द्वितीयो नास्ति, न भूतो न भविष्यति| | 268 |
| SriRochak | Rochak Srivastava | Carpediem! | 244 |
| MarketcityKurla | Phoenix Marketcity | Spoil yourself with Shopping, Dining & Entertainment options at Mumbai's ultimate shopping destination. Choose from over 600+ brands & 75+ dining options! | 244 |
| aye_prashant | Prashant S | Proud Member of New India 🇮🇳Vocal for Self & Society.Views Patriotic & Personal 🤝🙏🤝 | 179 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| pankajvaswani12 | - | 44 |
| tanyapaul28 | - | 4 |
| kritik_seth | fauji brat मंज़िल भी मिलेगी और मिलने का आनन्द भी आयेगा । | 3 |
| ananyakhr | it's a tour | 3 |
| AmanGill_89 | Product Management #AI | #tech | #Strategy | #Research | 3 |
| jinissha | - | 2 |
| alishasah2 | i run my mouth | 2 |
| AbhinavTyagi25 | - | 2 |
| Suneelmeena06 | https://t.co/wM908cJDD3. ( Science maths )📝 preparation 📝,किसान पुत्र🚜 🤚 INC 👍 अंधभख्त दूर.. https://t.co/Mhwmpyv4yk https://t.co/3iwcHAzsqM | 2 |
| SriRochak | Carpediem! | 2 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1627265951099129856 | शर्म आती भी है या नहीं सरकारों को जो ऐसे गुंडे पाल रखे है 🤔🤔???@UN_Women @UNOCHA @UNHumanRights @UN @UPGovt @Uppolice @mygovindia @myogiadityanath @NCIBHQ @WHO @hmindia @RahulGandhi @priyankagandhi @AjayLalluINC @WomenintheWorld @UNOPS https://t.co/EvaO2S4NNX | 3 |
| 1627267257431891968 | @UPGovt @myogiadityanath @UPPolNRI @NCIBHQ @Uppolice @RahulGandhi @priyankagandhi @AjayLalluINC @UNHumanRights @UNOCHA @UN_Women @WomenintheWorld @Profdilipmandal @Raj_Ambedkar @BhimArmyChief @womensmediacntr @IPS_Association @suryapsingh_IAS @IASassociation @hmindia @zoo_bear https://t.co/XfWfpa69Du | 1 |
| 1627211449415401473 | @hm_custserv @hmindia Ordered 3 items back in October’22 and returned all 3 promptly within the return window.Received refund for only 2 items and have been struggling with your CC FOR MONTHS.Your CC on email keeps repeating the same thing. Please help.Order no - 24895347062 | 1 |
| 1627719541907390464 | @hmindia hey H&M it's been 43 days now my sister have already returned that order still her refund is not initiated yet...Order no- 26509673302.Your customer care service is so pathetic....Is this technique to ignore people refund? Look into these matter as soon as possible.. | 0 |
| 1625858346225131521 | @kapoorsaahib @hm @hmindia Worst company to buy anything, they are only looting Indian, i returned my order in the month of October 2022, even after so many follow ups they are not refunding my money & provided fake references number, i urge @HMOIndia to ban this company in India @hm | 0 |
| 1625722790040203264 | @hm @hmindia plzz 🙏 not ur potential customer! 🥺 https://t.co/fq0vORCxyK https://t.co/B5xEjeXyXu | 0 |
| 1625727490235994112 | @hmindia @hm_custserv @hm even after the last tweet my problem isn’t resolved yet, whenever I talk to the customer care I am being asked to wait for 2-3 days! Is it a joke ? How come your internal team/warehouse team take so long to respond! I am very disappointed! | 0 |
| 1625746916331118594 | @Future_Generali @NESCAFEIndia @Lays_India @cadburysilk @StarbucksIndia @mcdonaldsindia @KFC_India @Fossil @CloseUpIndia @CocaCola @PepsiIndia @ZARA @Levis_IN @TanishqJewelry @dominos_india @shoppersstop @BritanniaIndLtd @KwalitywallsIn @hmindia @CafeCoffeeDay @ParleFamily @Fastrack Do not take insurance with them, they are very happy to take premium but when it comes to claim you will not imagine how they act,Take care and think thousands times before taking insurance with themFor me they asked for all details and did nothing Thank you | 0 |
| 1625762859476201472 | @hm @hmindia I retuned a product it has been 50 days I haven’t received the refund. Now on regular complaints your team is said that I haven’t returned the correct product, which is untrue. I didn’t expect such poor service from such a big brand!How can we trust you after this! | 0 |
| 1625763212292669440 | @hm @hmindia What is the fault of customer in this ? That they trusted your return policy ? I have returned the exact product! Such a big brand is cheating over such petty things! | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1627267257431891968 | @UPGovt @myogiadityanath @UPPolNRI @NCIBHQ @Uppolice @RahulGandhi @priyankagandhi @AjayLalluINC @UNHumanRights @UNOCHA @UN_Women @WomenintheWorld @Profdilipmandal @Raj_Ambedkar @BhimArmyChief @womensmediacntr @IPS_Association @suryapsingh_IAS @IASassociation @hmindia @zoo_bear https://t.co/XfWfpa69Du | 2 |
| 1627712983878209536 | @hm My friend has been requesting for her refund of Rs. 4550 from past 7-8 months but there is being continuous negative response from customer care of @hm , this is not expected from a well reputated company. And also not expected from a regular customer of @hm @hmindia https://t.co/3cg6IF6yjJ | 1 |
| 1627712987942498304 | This type of negligence is not at all expected from such a renowned brand, my friend even visited several outlets of @hmindia for the same, but they are saying to contact the customer care and she is getting negative response as mentioned. PLEASE look into it. NOT EXPECTED! | 1 |
| 1625443480305803264 | Hot-stepper Sonakshi Singh Rawat and her besties show how it's done. Unleash the fashionista in you with the latest trends from @hmindiaWith an array of breathtaking styles, now is the time to elevate your wardrobe to new heights of elegance and panache at #MarketcityMumbai https://t.co/FcxFokGPsS | 1 |
| 1627265951099129856 | शर्म आती भी है या नहीं सरकारों को जो ऐसे गुंडे पाल रखे है 🤔🤔???@UN_Women @UNOCHA @UNHumanRights @UN @UPGovt @Uppolice @mygovindia @myogiadityanath @NCIBHQ @WHO @hmindia @RahulGandhi @priyankagandhi @AjayLalluINC @WomenintheWorld @UNOPS https://t.co/EvaO2S4NNX | 1 |
| 1627211449415401473 | @hm_custserv @hmindia Ordered 3 items back in October’22 and returned all 3 promptly within the return window.Received refund for only 2 items and have been struggling with your CC FOR MONTHS.Your CC on email keeps repeating the same thing. Please help.Order no - 24895347062 | 1 |
| 1625777193577238532 | @help_delhivery Pathetic service you guys. My delivery came to Mumbai and someone from your side calls me says, the address is of Andheri and the package is in Kurla and when i check the status now it’s in Indore. HORRIBLE SERVICE. @hmindia pls don’t use their service. | 1 |
| 1627719541907390464 | @hmindia hey H&M it's been 43 days now my sister have already returned that order still her refund is not initiated yet...Order no- 26509673302.Your customer care service is so pathetic....Is this technique to ignore people refund? Look into these matter as soon as possible.. | 0 |
| 1625852915251580929 | @hm_custserv are you bit ashamed or not even after so many reminders you are not replying here…shame on you @hmindia @hm_custserv @hm | 0 |
| 1625722790040203264 | @hm @hmindia plzz 🙏 not ur potential customer! 🥺 https://t.co/fq0vORCxyK https://t.co/B5xEjeXyXu | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #marketcitymumbai | 1 |
| #yaniraramirez | 1 |
| #customerexperience | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @hmindia | 103 |
| @hm | 86 |
| @hm_custserv | 64 |
| @future_generali | 5 |
| @nescafeindia | 5 |
| @lays_india | 5 |
| @cadburysilk | 5 |
| @starbucksindia | 5 |
| @mcdonaldsindia | 5 |
| @kfc_india | 5 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
7
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🤔 | 4 | thinking_face |
| 😌 | 1 | relieved_face |
| 🙏 | 1 | folded_hands |
| 🥺 | 1 | pleading_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 6 |
| People & Body | 1 |