Tweets Analysis - Keyword: @HiltonHonors
Overview
Total number of tweets analysed
224
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-31
Tweets covering
8 days
Average age of authors' accounts
9 years
Summarization
There are a variety of tweets about the experiences of different individuals with Hilton hotels and the Hilton Honors program. Some individuals had positive experiences, such as enjoying the amenities at a hotel or receiving assistance when traveling with a pet. However, there were also negative experiences described, including mistreatment by Hilton Honors staff, poor customer service at a hotel, and issues with billing. Some customers expressed frustration with the treatment of Diamond members and dissatisfaction with the overall quality of Hilton hotels compared to other brands.
Topic Modeling
- Hotel amenities and experiences (e.g. Pelotons, hotel room views, flooding incidents)
- Customer service issues and complaints (e.g. mistreatment of guests, long wait times, double charges)
- Membership status and value (e.g. Diamond member, loyalty program assistance)
- Comparison to other hotel brands (e.g. Marriott, Hyatt)
- Celebrity endorsements and brand image (e.g. Paris Hilton)
Emotional Analysis
Overall, the emotions expressed in these tweets range from happy and satisfied to angry and disappointed. Some tweets express gratitude for the amenities and service offered by Hilton Honors, while others express frustration with poor customer service, billing errors, and mistreatment. Some users have had great experiences with Hilton hotels in terms of the views and accommodations, while others feel that they are no longer valued as loyal customers. There is also a sense of desperation and urgency from users who have had negative experiences and are seeking resolution or compensation.
Trend Analysis
- Hilton hotels amenities and services. Examples include Pelotons, dumbbells, hotel room views, and assistance with pet travel.
- Customer service experiences: positive experiences with HiltonHonors assistance and negative experiences with mistreatment, flooding incidents, and double-charged fees.
- Comparison to other hotel chains, such as Hyatt and Marriott.
- Discussion of HiltonHonors rewards program, including diamond member status and potential loss of status.
- Other hotel-related topics, such as celebrity endorsements, poll questions, and empathy in customer service.
Types of Tweets
Number of Retweets
13
Percentage of total tweets
5%
Number of Original tweets
119
Percentage of total tweets
53%
Number of tweets that contain Mentions
224
Percentage of total tweets
100%
Number of tweets that were Replies
89
Percentage of total tweets
39%
Number of tweets that were Quotes
4
Percentage of total tweets
1%
Number of tweets that contain Hashtags
31
Percentage of total tweets
13%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 123 |
| Twitter Web App | 50 |
| Twitter for Android | 34 |
| Twitter for iPad | 10 |
| Sprinklr Publishing | 4 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| MaJosefaCoronel | María Josefa Coronel | NO TENGO FACEBOOK Mi Instagram es @mariajosefacoronel | 172,879 |
| anniecanizares | Ana María Cañizares S. | 🎤Periodista. Corresponsal de @CNNEE en Ecuador. Máster en Comunicación Política. 16 años de coberturas. Sin calle no hay periodismo. Antes en @teleamazonasec📺 | 116,064 |
| ericvdunn | Rev. Eric Dunn (FAU FINAL FOUR) | Reverend (of Twitter). Model: Wilhelmina. Non-Profit @HEADOnImpact. Co-Host @dunnanddrew #WAGBO | 113,933 |
| LiveFromALounge | Ajay Awtaney | Aviation / Hospitality & Loyalty Travel Journo | Miles & Points Nerd | OG Indian Credit Card Expert | #avgeek | @etnowlive | @fpjindia | @airinsight | @livemint | 28,085 |
| ES_Entrepreneur | Emma Sinclair MBE | Tech Entrepreneur. CEO @EnterpriseAlum powering #CorporateAlumni networks, helping orgs activate & engage ex employees for revenue, rehiring, brand & community | 24,756 |
| DrBritWilliams | Brit Williams = @DrBritWilliams on all Apps | Speaker/ Writer for Hire | PhD studying Black Women @ work, health/HIV, & class via EDU | 1stGen | #Childfree | #CiteASista & #SisterPhD | 💕💚 | Views = Mine | 20,427 |
| ZukashiT | ずかし♡手作りツイート | ワンランク上の透き通った清々しい変態。三度の飯より食べるのが好き。特技は自画自賛。二十歳から外資、GAFA全て経験済みの英検３級。2013年ニュヨークの精神病院を脱出。今はおロでする仕事と読モ（B:102 W:79 H:95）。米国ピザ取得済、二ヶ月フォロー無料（会員制）。 | 14,188 |
| krug79 | Professor Dominic Regan | The best speaker on the planet - Lawnet . Amazing- Asplin LJ . Excellent orator Lord Grabiner KC. The authority on my reforms -Jackson LJ. Wine critic Counsel | 11,796 |
| MilenaAmit | Milenka~ | 🇺🇸⚖️🦂🍷🐾❤️💙🤍 Constitutionalist. Life, Liberty & the Pursuit of Happiness. Inalienable Rights over Feelings. | 6,439 |
| motel6 | Motel 6 | Your go-to for budget-friendly travel since 1962. We’ll leave the 💡 on. For you. | 5,956 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| krug79 | Professor Dominic Regan | The best speaker on the planet - Lawnet . Amazing- Asplin LJ . Excellent orator Lord Grabiner KC. The authority on my reforms -Jackson LJ. Wine critic Counsel | 6,756 |
| kzarr | Kay Z | Mother of two Interested in food, ecology, politics, literature, and travel | 5,758 |
| Sammy_Socialite | Mr. Slaughter Gang CEO 👑 🦂♏️ | Host of #HotSauce Podcast #Falcons #GT #True2Atlanta #VSU Graduate #APO; Sports/Entertainment Journalist; CONTENT CREATOR; DM for Business. @PastThePenMedia | 5,179 |
| SirRWilliamBDC | SirRWilliamBDC | - | 5,000 |
| dennisbmurphy | dennisbmurphy | Cyclist-runner-backpacker. Enjoy travel/history/economics/politcs Vegetarian & home chef. Quality Engineer. | 4,986 |
| Relaxnchilling1 | Relaxing Times | Relax and take it easy listening to these great videos. https://t.co/SJq36eXFJa… | 4,731 |
| RunnTDC | SuperHussle 🚛💨 | Delivering the goods everyday even thou y’all drive mad stupid 🤦🏾♂️ Cashapp: $TDCHussle 💵 #MallerMilitia #DUUUVAL #BlackLivesMatter #MagicTogether | 4,727 |
| ericvdunn | Rev. Eric Dunn (FAU FINAL FOUR) | Reverend (of Twitter). Model: Wilhelmina. Non-Profit @HEADOnImpact. Co-Host @dunnanddrew #WAGBO | 4,519 |
| motel6 | Motel 6 | Your go-to for budget-friendly travel since 1962. We’ll leave the 💡 on. For you. | 3,651 |
| AgentAlexS1 | The Last OG Laker Standing | pt talent agent + pt fitness junkie + ft uncle-dad of 3 + ot trying to repair this country for them • he/him/his • #BlackLivesMatter • #WearAMask • #LakeShow | 3,627 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| WestrayKnight | *STEELER NATION* You either die a hero or live long enough to see yourself become the villain. | 12 |
| LeileiLiridge | - | 6 |
| BenFennell11 | - | 5 |
| Duanehatjr8 | - | 5 |
| Ahmad_A_1280 | - | 4 |
| LeeLeeCakers | Medium person | 4 |
| joeymanuguid | As a self proclaimed epicurean I'm looking for great food, places to visit and new ideas. I love football, basketball, motorsports and of course FOOD. | 4 |
| caroobarrio | attorney-at-law #10Gen America #FoundingFathers #NH #DAR #LANGDON 1600 #NH - Sherburne Warner Langdon Eustis -not legal advice - WSQF 94.5 FM Key Biscayne | 4 |
| JoeTrabert | - | 4 |
| joselevelasquez | Papá. Periodista. Productor. | 4 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1639670872360271875 | @hiltonhotels @hiltonhonors …the chat session we just had, made it clear as day to me that Hilton does not care about loyalty! | 3 |
| 1639668915558051841 | @HiltonHotels @HiltonHonors has no empathy for their loyal customers!Spent yrs building up 65,000+ points. Hundreds of nights at @hiltonhotels. About to start traveling again, and noticed all my points were missing. WTF @hiltonhotels?! …. | 2 |
| 1639671357989429251 | @HiltonHotels @HiltonHonors …by the way, @Marriott and @Hyatt had no problem restoring my points. | 2 |
| 1639343183040593920 | How yesterday’s day started @HiltonHotels @HiltonHonors https://t.co/4OA7AU3A6o | 2 |
| 1640912037604892673 | Most Major Hotel Chains are still profiting from business in Russia even as civilians in Ukraine are deliberately targeted. @HiltonHotels @Marriott @Hyatt @HiltonHonors @IHGhotels #RussiaisATerroistState https://t.co/RAYtonx7iD | 1 |
| 1639978412050882561 | My wife had to stay at the @NYLOLasColinas hotel last week and unfortunately it was not a great experience. Now not only do I have worry about her traveling, I have to worry about the @HiltonHotels @HiltonHonors hotel. The pictures stay it all except for the sewer smell. https://t.co/UcxeWheLOf | 1 |
| 1641428283119075328 | Who's the best celebrity #hotel co spokesperson? (apologies to @TomBodett @motel6; poll limit is 4) @missjudygreer @SonestaHotels @priyankachopra @accor @All @ParisHilton @HiltonNewsroom @HiltonHonors @ZooeyDeschanel @ChoiceHotels #hotels #travel @ahla | 1 |
| 1639934506034495491 | @joselevelasquez @HiltonHonors @HamptonByHilton @HiltonHonors @HamptonByHilton This is unacceptable. Specially because 3 kids were affected! You should train your employees better customer service and most important, EMPATHY. This was a mistake on your end, not the guest’s fault, so provide a solution. | 1 |
| 1640007237778145283 | @HiltonHonors Thank you for your assistance when I travel with my 🐾 🐾 We love ❤️ Hilton https://t.co/AiquU9BqgB | 1 |
| 1641041615815835648 | Purchase @HiltonHonors points with an increased quota for the year and a 100% Bonus. https://t.co/hbPG6RRCz8 | 1 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1639338551127965698 | Checked out and into a new hotel. 3 Pelotons and dumbbells that go past 50lbs. Thank you @HiltonHonors https://t.co/MEOwjb0EO6 | 27 |
| 1639343183040593920 | How yesterday’s day started @HiltonHotels @HiltonHonors https://t.co/4OA7AU3A6o | 15 |
| 1640016376172609538 | Among the greatest hotel room views I’ve ever enjoyed… beautiful morning at the Doubletree in Arlington, Texas. @HiltonHonors https://t.co/TKahej8NDS | 8 |
| 1639815975963901953 | I come to this area very often and I always try to stay at a Hilton. But after tonight I dont know what to think anymore. Hotels service guest but tonight we have been mistreated by @HiltonHonors and @HamptonByHilton | 6 |
| 1639315881267281924 | Hey @HiltonHotels @HiltonHonors - our client is now on DAY TWO of waiting to speak with a manager about a flooding incident & injuries on your property. Checkout is in 3 hrs. There’s no way a single manager hasn’t been available for two whole days. WTF is going on there?! https://t.co/CQPVzkOVnJ | 6 |
| 1641576012164251648 | @HiltonHonors Diamond member for the last 7 years, sadly Hilton isn’t what it used to be. Diamond members are no longer valued by the hotel | 4 |
| 1640007237778145283 | @HiltonHonors Thank you for your assistance when I travel with my 🐾 🐾 We love ❤️ Hilton https://t.co/AiquU9BqgB | 3 |
| 1641602360006037504 | @DanielRRude @HiltonHonors @Hyatt @Marriott @MarriottIntl Oh ya and the hotels do take good care of guests better than Hilton by many miles | 2 |
| 1639826405323096072 | @joselevelasquez @HiltonHonors @HamptonByHilton ¡completely unacceptable! 😖😖😖 | 2 |
| 1639322479217737730 | @Hilton @HiltonHonors I’m guessing Hampton Inn Waffles with Strawberries and blueberries, Embassy Suites Omelet, Bacon and pastry item, Doubletree Cookie and Hilton Digital Key!! | 2 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #hilton | 5 |
| #hiltonhonors | 4 |
| #travel | 3 |
| #hotels | 3 |
| #doubleupandexplore | 3 |
| #3518700549 | 2 |
| #hotel | 2 |
| #russiaisaterroiststate | 2 |
| #firstworldproblems | 2 |
| #melbournefl | 2 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @hiltonhonors | 229 |
| @hiltonhotels | 59 |
| @hilton | 20 |
| @hamptonbyhilton | 13 |
| @marriott | 10 |
| @hyatt | 8 |
| @hiltonnewsroom | 7 |
| @home2suites | 4 |
| @doubletree | 4 |
| @tombodett | 4 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
15
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| ❤️ | 4 | red_heart |
| 🐾 | 4 | paw_prints |
| 🧳 | 3 | luggage |
| ⬇️ | 3 | down_arrow |
| 😖 | 3 | confounded_face |
| 😡 | 2 | enraged_face |
| 😑 | 1 | expressionless_face |
| 💎 | 1 | gem_stone |
| 💘 | 1 | heart_with_arrow |
| 🥲 | 1 | smiling_face_with_tear |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 17 |
| Symbols | 4 |
| Animals & Nature | 4 |
| Objects | 3 |
| People & Body | 3 |
| Travel & Places | 3 |