Tweets Analysis - Keyword: @HDFCERGOGIC
Overview
Total number of tweets analysed
463
Earliest tweet was on
2023-02-08
Latest tweet was on
2023-02-18
Tweets covering
10 days
Average age of authors' accounts
7 years
Summarization
Tweets discuss the complaints of various individuals who are having issues with policies, premium rates, and customer service from lnsurance companies such as HDFCERGOGIC, ICICILombard, RelianceGenIn, Future_Generali, BajajAllianzLIC, SBILife, TATAAIGIndia, and IFFCO__TOKIO. These companies have been called out for not providing required documents in a timely manner, not providing response to grievances, and sending policy renewal reminders too frequently. Top honchos from these companies were part of an insurance panel discussion and were asked pros and cons of proposed changes.
Topic Modeling
- Customer service complaints about HDFC ERGO & HDFC Bank
- Agricultural insurance benefits under PMFBY #paymentsforfarmers initiative
- Inadequate turnaround time on policy and claims response from HDFC ERGO
- Health insurance policies from ICICI Lombard, HDFC ERGO, Reliance General, etc
- Proposed changes to the Insurance Act and the impact on stakeholders
Emotional Analysis
The tweets express a range of emotions, from frustration and anger to disappointment and confusion. Many of the tweets are directed towards HDFCERGOGIC, with people expressing their dissatisfaction with the company's policies and lack of response to their complaints. There is also a sense of helplessness, as people feel that their voices are not being heard and their grievances are not being addressed. Additionally, there is a sense of urgency, as people are desperate for a resolution to their problems.
Trend Analysis
- Frequent complaints about customer service from HDFC ERGO
- Praise for the MeriPolicyMereHaath campaign launched by HDFC ERGO in Maharashtra
- Inflated/Unjustified premium rate increases
- Suggestions for better insurance companies
- Request for swift response and resolution to complaints
Types of Tweets
Number of Retweets
42
Percentage of total tweets
9%
Number of Original tweets
122
Percentage of total tweets
26%
Number of tweets that contain Mentions
463
Percentage of total tweets
100%
Number of tweets that were Replies
298
Percentage of total tweets
64%
Number of tweets that were Quotes
6
Percentage of total tweets
1%
Number of tweets that contain Hashtags
43
Percentage of total tweets
9%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 303 |
| Twitter Web App | 79 |
| Twitter for iPhone | 77 |
| Social360 | 2 |
| TweetDeck | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| bsindia | Business Standard | Latest news on the economy, companies, markets, politics and technology from India's leading business daily. | 2,233,408 |
| pmfby | Pradhan Mantri Fasal Bima Yojana | Official account of Pradhan Mantri Fasal Bima Yojana #PMFBY | 63,125 |
| IFFCO__TOKIO | IFFCO TOKIO | Securing smiles through motor, health, travel, home, and other insurance products with a network of online & offline distribution channels. #MuskurateRaho | 41,364 |
| RelianceGenIn | Reliance General | One of India’s leading general insurance companies offering bouquet of products like Motor, Health, Travel & Home Insurance. Company is operational since 2000 | 24,137 |
| sbigeneral | SBI General | We are India's leading general insurance company with a diverse product portfolio and future-ready services for the growing insurance needs of Indians. | 9,727 |
| MahaveerMoondli | महावीर मीणा मूंडली | #social_activist https://t.co/aF0pBLOsGz https://t.co/hHU1TYaGqP #news_riporters @MatrabhumiNews#Farmers_Media_Incharge_Baran @PublicApp_ | 8,762 |
| aks_kushi | अरविंद कुमार सागर 🇮🇳 | (राष्ट्रीय रत्न अवार्ड, दूदही गौरव सम्मान, इंडिया आइकॉन 30 अवार्ड से सम्मानित) (समाजिक कार्यकर्ता) ( संस्थापकः भारतीय प्रवासी मदद समूह) (19 बार खुद ब्लड डोनर) | 5,329 |
| ET_CISO | ET CISO | ETCISO tracks all the media outlets focusing on IT Security industry and brings the most relevant and important news & analysis on the industry. | 3,895 |
| dips4v | Dipali Sharma | Avid Reader, Novice writer, Hopelessly romantic, Addicted to music https://t.co/ScnWq9Y5NJ | 3,602 |
| GemsOfNaMo | Gems Of Narendra तुष्टिकरणदास Modi | कट्टर मोदी समर्थक से कट्टर आलोचक बनने में 2वर्ष लगे. BJP के मरदूद मोदी के भांडों की मानें, तो मोदी अवतार पुरुष हैं। कांग्रेसी-वामपंथी व आपिये सुअर दूर रहें। | 3,343 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| MahaveerMoondli | महावीर मीणा मूंडली | #social_activist https://t.co/aF0pBLOsGz https://t.co/hHU1TYaGqP #news_riporters @MatrabhumiNews#Farmers_Media_Incharge_Baran @PublicApp_ | 9,763 |
| connectwithnp | N P | Curious explorer, Investor & mastering Creation with listening. | 3,819 |
| GemsOfNaMo | Gems Of Narendra तुष्टिकरणदास Modi | कट्टर मोदी समर्थक से कट्टर आलोचक बनने में 2वर्ष लगे. BJP के मरदूद मोदी के भांडों की मानें, तो मोदी अवतार पुरुष हैं। कांग्रेसी-वामपंथी व आपिये सुअर दूर रहें। | 2,793 |
| ashutoshazad123 | journalist Ashutosh Kumar | राष्ट्रीय सहारा प्रतिनिधि ठूठीबारी अध्यक्ष- होप एंड हेल्प वेलफेयर सोसायटी | 2,654 |
| pp2247 | रुद्रा** | बेबाक इंसान ☆ मुलायमवादी कट्टर हिंदू ☆ देहाती, गवार. | 2,460 |
| aks_kushi | अरविंद कुमार सागर 🇮🇳 | (राष्ट्रीय रत्न अवार्ड, दूदही गौरव सम्मान, इंडिया आइकॉन 30 अवार्ड से सम्मानित) (समाजिक कार्यकर्ता) ( संस्थापकः भारतीय प्रवासी मदद समूह) (19 बार खुद ब्लड डोनर) | 2,456 |
| sojanjs | Sojan™ | Traveller & human being with strong opinion on issues | 2,189 |
| KaranDahiyaJAAT | Karan Dahiya (किसान) | खुशहाल किसान ,समृद्धि हिंदुस्तान #Farmerprotest | 2,086 |
| DashrathRabar16 | R D S | #देश_द्रोही #मनीमाफिया बैंकर्स का खात्मा करना है। | 1,880 |
| prithvirajujwal | पृथ्वी राज उज्वल | 🚩जय मां करणी🚩 BCA, LLB, B.ED, M.A @iawaiting1848 #iawaiting2013 #कंप्यूटरअनुदेशक | 1,783 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| 1mahaveer969448 | jay shree krishna & mahakal ka bhagat 🚩🚩🚩🚩I am proud of India's Prime Minister @NarendraModi.& i am supported @Narendramodi | 18 |
| Manishs07 | - | 16 |
| rejipkoshy | Helping others help themselves. RTs are not endorsements. | 16 |
| shyamsa4you | - | 10 |
| aks_kushi | (राष्ट्रीय रत्न अवार्ड, दूदही गौरव सम्मान, इंडिया आइकॉन 30 अवार्ड से सम्मानित) (समाजिक कार्यकर्ता) ( संस्थापकः भारतीय प्रवासी मदद समूह) (19 बार खुद ब्लड डोनर) | 9 |
| Sid_goyal_87 | - | 7 |
| Deeps_2020 | - | 7 |
| SuryanshBhalla8 | - | 6 |
| kaushikrajesh86 | - | 6 |
| kunalgandhi136 | - | 6 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1624349744050106369 | प्यारे @HDFCERGOGIC @HDFC_Bank सर पॉलिसी न. 2312910140727300000 है जिसके अंतर्गत एक वर्ष पहले क्लेम फाईल किया गया था लेकीन लाभार्थी को आजतक आपके तरफ से निस्तारण नही किया गया है! जब कि आपके ईमेल care@hdfcergo.com पर ही डिटेल्स भेजा गया है लेकीन वहा से भी कोई रिस्पांस नही मिला है। https://t.co/jzHmZDJVsX | 11 |
| 1624420742770360321 | Diyar @HDFCERGOGIC, Why are you bombarding sms in my phone ? I'm aware of the policy renewal is on 14th Feb. Why so much sms ? Had i was aware of such trolling, I would've taken decision to port out the policy to a different service provider, I received 20sms in 10mins. Insane. https://t.co/udM9sihQ4s | 2 |
| 1624998454505390080 | @HDFCERGOGIC Good morning sir. Sir I Sanjeev Kumar I have purchased a health policy of hdfc ergo no 2952201504880103-2825.last year I admit in pgimer Chandigarh 14/09/2022.i submitted all the documents regarding claim in on line mode. But raised quary again and again. | 2 |
| 1626463609231638528 | महाराष्ट्र के औरंगाबाद, चंद्रपुर, जालना, एवं ठाणे जिलों में @HDFCERGOGIC द्वारा #मेरीपॉलिसीमेरेहाथ अभियान के तहत किसानों को बीमा दस्तावेज वितरीत किए गए। (1/2)#PMFBY #PMFBY4Farmers #MeriPolicyMereHaath https://t.co/jGf9HS01Jj | 2 |
| 1624390250452885505 | @ICICILombard Unjustified increase in premium rates every year. One of the worst health insurance policies one can opt for #healthinsurance Looking for a switch .Need suggestions for something better with stable policy rules ? How is @HDFCERGOGIC | 2 |
| 1624302343276617728 | @HDFCERGOGIC @AgriGoI Dont lure public with fake assurance U guys are biggest liers Despite eligibility u refused to provide NCB benefits First u refuse to give claim and then u also refused to give NCB CHEATERS FRAUDS UN ETHICAL | 1 |
| 1624303228400664576 | @HDFCERGOGIC @ETNOWlive Dont lure public with fake assurance U guys are biggest liers Despite eligibility u refused to provide NCB benefits First u refuse to give claim and then u also refused to give NCB CHEATERS FRAUDS UN ETHICAL | 1 |
| 1625822039230812161 | Once again @HDFCERGOGIC @policybazaar are showing their true colours. No update about the claim for last 1 month. | 1 |
| 1624353729783930882 | @HDFCERGOGIC @devi_saroj1 पॉलिसी NUMBER- 2312910140727300000 CONTACT NUMER- 9810468719 | 1 |
| 1626157881367330816 | i have lost my trust from insurance business in India because of @Niva_Bupa , Dont purchase any policy from @Niva_Bupa go for other insurance companies like @ICICILombard @ICICILombard @BajajAllianzLIC @BajajAllianz @HDFCERGOGIC @HDFCLIFE @SBILife @TATAAIGIndia . | 1 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1624349744050106369 | प्यारे @HDFCERGOGIC @HDFC_Bank सर पॉलिसी न. 2312910140727300000 है जिसके अंतर्गत एक वर्ष पहले क्लेम फाईल किया गया था लेकीन लाभार्थी को आजतक आपके तरफ से निस्तारण नही किया गया है! जब कि आपके ईमेल care@hdfcergo.com पर ही डिटेल्स भेजा गया है लेकीन वहा से भी कोई रिस्पांस नही मिला है। https://t.co/jzHmZDJVsX | 43 |
| 1626463609231638528 | महाराष्ट्र के औरंगाबाद, चंद्रपुर, जालना, एवं ठाणे जिलों में @HDFCERGOGIC द्वारा #मेरीपॉलिसीमेरेहाथ अभियान के तहत किसानों को बीमा दस्तावेज वितरीत किए गए। (1/2)#PMFBY #PMFBY4Farmers #MeriPolicyMereHaath https://t.co/jGf9HS01Jj | 17 |
| 1624420742770360321 | Diyar @HDFCERGOGIC, Why are you bombarding sms in my phone ? I'm aware of the policy renewal is on 14th Feb. Why so much sms ? Had i was aware of such trolling, I would've taken decision to port out the policy to a different service provider, I received 20sms in 10mins. Insane. https://t.co/udM9sihQ4s | 7 |
| 1625503054006214661 | @HDFCERGOGIC @pmfby @AgriGoI प्रिय hdfc कंपनी आपके द्वारा प्रदान किए गए सम्पर्क और मेल आईडी पर में शिकायते, निवेदन करके पुरा परेशान हो गया हुं कोई सुनवाई कार्यवाही समाधान जवाब मदद राहत प्रदान नहीं किया गया है। जल्द से जल्द समाधान कार्यवाही करके मेरी फसल नुकसान की 100% फसल बीमा क्लेम राशि देने की कृपा करें। | 3 |
| 1625471416706662401 | @HDFCERGOGIC @pmfby @AgriGoI @KatariaLalchand @nstomar @narendramodi @rashtrapatibhvn @VPIndia @RajBhavanJaipur @BJP4India @ashokgehlot51 @PIBJaipur @SecyAgriGoI प्रिय एचडीएफसी कंपनी आपने आज तक मेरी 100% फसल नुकसान की बीमा क्लेम राशि नहीं दिया है जवाब दीजिए? मेरी फसल बीमा क्लेम राशि प्रदान करने की कृपा करें। | 3 |
| 1623923234969202688 | Top honchos of non-life #insurance companies, including @ICICILombard; @HDFCERGOGIC; @RelianceGenIn; and @Future_Generali CMD spoke to @TamalBandyo on the pros and the cons of the proposed changes to the #InsuranceAct Read excerpts of the panel discussion https://t.co/0F1nboqI75 | 3 |
| 1624390250452885505 | @ICICILombard Unjustified increase in premium rates every year. One of the worst health insurance policies one can opt for #healthinsurance Looking for a switch .Need suggestions for something better with stable policy rules ? How is @HDFCERGOGIC | 3 |
| 1624351520711127040 | @aks_kushi @HDFCERGOGIC @HDFC_Bank @HDFCLIFE @HDFCBank_Cares @hdfcsec @hdfcmf @jagograhakjago यह पालिसी वाली बस पालिसी करना जानते है | 2 |
| 1626274903191334912 | @Adv_shreyas_ @Niva_Bupa @ICICILombard @BajajAllianzLIC @BajajAllianz @HDFCERGOGIC @HDFCLIFE @SBILife @TATAAIGIndia Worst service sir | 2 |
| 1625492356249313281 | @HDFCERGOGIC @pmfby @AgriGoI @KatariaLalchand @nstomar @narendramodi @rashtrapatibhvn @VPIndia @RajBhavanJaipur @BJP4India @ashokgehlot51 @PIBJaipur @SecyAgriGoI प्रिय एचडीएफसी कंपनी आपके द्वारा प्रदान किए गए सम्पर्क पर में शिकायते, निवेदन करके पुरा परेशान हो गया हुं कोई सुनवाई कार्यवाही समाधान जवाब मदद राहत प्रदान नहीं किया गया है। जल्द से जल्द समाधान कार्यवाही करके मेरी फसल नुकसान की 100% फसल बीमा क्लेम राशि देने की कृपा करें। धन्यवाद, | 2 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #hdfcergo | 15 |
| #pmfby | 14 |
| #pmfby4farmers | 12 |
| #rabi2022 | 11 |
| #pmfbyrabi | 10 |
| #atmanirbharkisan | 10 |
| #krishirakshak | 10 |
| #cropinsuranceweek | 9 |
| #फसलब | 9 |
| #healthinsurance | 5 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @hdfcergogic | 493 |
| @agrigoi | 90 |
| @pmfby | 89 |
| @sbigeneral | 55 |
| @nstomar | 54 |
| @aicofindia | 51 |
| @shobhabjp | 49 |
| @kailashbaytu | 49 |
| @future_generali | 45 |
| @bajajallianz | 40 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
6
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😡 | 7 | enraged_face |
| 😠 | 4 | angry_face |
| 🤣 | 4 | rolling_on_the_floor_laughing |
| 🙏 | 3 | folded_hands |
| 👇 | 3 | backhand_index_pointing_down |
| 🌍 | 1 | globe_showing_Europe-Africa |
| ⏰ | 1 | alarm_clock |
| 😅 | 1 | grinning_face_with_sweat |
| 😄 | 1 | grinning_face_with_smiling_eyes |
| 😂 | 1 | face_with_tears_of_joy |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 20 |
| People & Body | 8 |
| Travel & Places | 2 |