Tweets Analysis - Keyword: @Frigidaire
Overview
Total number of tweets analysed
146
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-31
Tweets covering
8 days
Average age of authors' accounts
11 years
Summarization
Customers express frustration with Frigidaire appliances and customer service, including issues with broken refrigerators, defective ice makers, and poor response times. Some customers report spoiled food, long wait times for repairs, and lack of resolution from Frigidaire and Lowe's. There are calls for product recalls and dissatisfaction with customer support from Frigidaire.
Topic Modeling
- Frigidaire refrigerators not working properly
- Frustration with customer service from Frigidaire and other companies
- Issues with Frigidaire appliances breaking down or malfunctioning
- Dissatisfaction with Frigidaire's warranty or return policy
- Calls for Frigidaire to recall their refrigerators
Emotional Analysis
The tweets express frustration, disappointment, anger, and dissatisfaction towards Frigidaire and their products. There are complaints about faulty appliances, poor customer service, lengthy wait times for repairs, and inadequate warranty policies. The tone of the tweets is negative and suggests that the customers feel let down by Frigidaire. There is a strong sense of distrust and disappointment towards both Frigidaire and their affiliated retailers.
Trend Analysis
- Poor quality and failure of Frigidaire appliances, specifically refrigerators (mentioned in 11 out of 22 tweets)
- Disappointing customer service experiences with Frigidaire and retailers such as Lowe's and Grand Appliance (mentioned in 4 out of 22 tweets)
- Long wait times for repairs and replacement parts for Frigidaire appliances (mentioned in 3 out of 22 tweets)
- Negative experiences with Frigidaire warranties and return policies (mentioned in 2 out of 22 tweets)
- Miscellaneous mentions of Frigidaire in relation to other companies or COVID-19 (mentioned in 2 out of 22 tweets)
Types of Tweets
Number of Retweets
72
Percentage of total tweets
49%
Number of Original tweets
38
Percentage of total tweets
26%
Number of tweets that contain Mentions
146
Percentage of total tweets
100%
Number of tweets that were Replies
35
Percentage of total tweets
23%
Number of tweets that were Quotes
1
Percentage of total tweets
0%
Number of tweets that contain Hashtags
17
Percentage of total tweets
11%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPad | 68 |
| Twitter for iPhone | 43 |
| Twitter for Android | 21 |
| Twitter Web App | 13 |
| twitter.php | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| 1031ent | Sam Phillips | Magician #1031ent | 27,348 |
| mateosfo | (((Matthew Lewis))) progressive federalism SOS | Climate change, energy policy, baked goods, bicycles = N+1. Free-heeling turn earner. ❤️ YIMBY. Long form: https://t.co/ydMcIbfKLM also: mateosfo@urbanists.social | 18,925 |
| MyLoc_Tracker | MyLoc | GeoLocation / tracker solution for families and transportation/logistics companies.Tweet the latest facts about Logistics. | 4,909 |
| gypsysweetluv | Morethan2handsFull | Crazy mama who just needs an outlet to vent! DMs are fine but don’t be a dick! Life is meant to be joyful, so don’t fuck with my mood! 💋 | 2,900 |
| SeasLife60 | Leesie | 1stGen Italian twin. Ambivert. Muscle car/sports geek. No Farms|No Food advo. Enviro gal/human-animal rights. R.E. paralegal #SlavaUkraini | 2,386 |
| StevenMandrapa | Steven Mandrapa | natgas broker. VIX/options/vol/energy. Would rather be riding my bike. | 2,345 |
| JollyRoger_1776 | Jolly Roger | Just a pirate living the pirate life! Retired Air Force. I'm MAGA for the haters and just to rub it in, I put the C in ACAB. Gettr @jolly_roger | 1,790 |
| ciscodv | Cisco DeVries | Believer in flexible demand! CEO of @OhmConnect, created PACE financing, energy geek, climate activist, and sometime optimist. Always an @athletics fan. | 1,715 |
| Kouture_kodaks | Ariel | #BamaStateAlum🐝 business: @shoplevel8 | 1,694 |
| bharris1276 | Brandon Harris | - | 1,513 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| 1031ent | Sam Phillips | Magician #1031ent | 7,701 |
| mateosfo | (((Matthew Lewis))) progressive federalism SOS | Climate change, energy policy, baked goods, bicycles = N+1. Free-heeling turn earner. ❤️ YIMBY. Long form: https://t.co/ydMcIbfKLM also: mateosfo@urbanists.social | 7,216 |
| MyLoc_Tracker | MyLoc | GeoLocation / tracker solution for families and transportation/logistics companies.Tweet the latest facts about Logistics. | 4,839 |
| SeasLife60 | Leesie | 1stGen Italian twin. Ambivert. Muscle car/sports geek. No Farms|No Food advo. Enviro gal/human-animal rights. R.E. paralegal #SlavaUkraini | 4,702 |
| StevenMandrapa | Steven Mandrapa | natgas broker. VIX/options/vol/energy. Would rather be riding my bike. | 3,777 |
| HalilIasmine | AnetA (P) HUber\EnE | Aneta Huber+ Mihaela Carmen Amarandei Anytime,Anywhere,Anyhow! LA Buta,P.BALLEt!!Join US,JuPITer, FL.We didn't have so much fun since HOTel CALi4nia'79\DC:EY | 3,020 |
| gypsysweetluv | Morethan2handsFull | Crazy mama who just needs an outlet to vent! DMs are fine but don’t be a dick! Life is meant to be joyful, so don’t fuck with my mood! 💋 | 2,977 |
| JollyRoger_1776 | Jolly Roger | Just a pirate living the pirate life! Retired Air Force. I'm MAGA for the haters and just to rub it in, I put the C in ACAB. Gettr @jolly_roger | 2,895 |
| tim_phx_js | Tim P. | I do some front end stuff with the usual suspects - React, Redux, TypeScript and others but I’m sure you’re not interested in those 💻👨💻 | 1,976 |
| cathulu26 | Catherine Hefferan | - | 1,894 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| gogolexi | Hangin in the City by the Bay, livin la vida loca with my homies and my friends, maxin and relaxin trusting in the Lord. | 52 |
| trouserminnow | I'm Andy's slightly younger, slightly angrier lil' brother. | 17 |
| ciscodv | Believer in flexible demand! CEO of @OhmConnect, created PACE financing, energy geek, climate activist, and sometime optimist. Always an @athletics fan. | 5 |
| MeekFluke | I teach the children to be better each day because they are our future | 4 |
| markp2013 | I'm petty so follow at your own risk👋🏽. Follow me and i follow back! #teamleo. #Livingstonecollege business administration major 👨🏾🎓👨🏾🎓👨🏾🎓👨🏾🎓 | 4 |
| CMO1011 | - | 3 |
| bharris1276 | - | 3 |
| bcsbaj | - | 3 |
| Larryrm58 | - | 3 |
| 1031ent | Magician #1031ent | 2 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1640406931276808222 | @bharris1276 @Frigidaire @ElectroluxUS @POTUS On hold with them now. @Frigidaire @ElectroluxUS are terrible. Haven’t been able to use washer/dryer in 3 months. This is how the tech left me a month ago. Have scheduled 3 appts since then, all cancelled day of service. Told twice I’m eligible for refund. Nothing has been done. https://t.co/1oUU2gFl4N | 4 |
| 1639703350114500610 | @Frigidaire few hours later. Again. This is not the compressor the fridge shouldn’t have to have an extended warranty to work correctly. https://t.co/SzOS8LtwD4 | 2 |
| 1640853888474521603 | @Frigidaire Bought an over the range microwave incl. with my Frigidaire suite of appliances. It died in 3 years. Tried to contact Frigidaire and the rep apologized for the trouble I was having with my REFRIGERATOR. Worst product support and customer service I've experienced. No resolution.👎 | 2 |
| 1640747317417443334 | @Frigidaire You should recall all of your refrigerators. Before they burn somebody’s house down. | 2 |
| 1639270825332178945 | @Frigidaire after being on hold for an hour the representative hung up after asking for help on replacement parts. | 2 |
| 1641185371634663424 | Not productive without air conditioning @Lowes, inhumane while shopping yesterday 🤒 and shipping order @Frigidaire arriving broken and dented from shipping mishandling crate as there to as well @HomeDepot @MagicChef as box was storied understaff ripped! | 2 |
| 1639009325552218112 | Hey @Frigidaire my fridge ain’t making 🧊 and it’s less than 2 years old?!?! | 2 |
| 1639366169130876930 | Hello, I use the self cleaning feature of my oven yesterday and now it won’t turn on or open… please help only had this oven for a year and my second time using the self cleaning feature and now it’s broke!? @Frigidaire | 2 |
| 1641451991959470081 | @Frigidaire you guys are the absolute worst appliance company . I had issues with my brand new fridge less than 24 hours of receiving and your delivery company are basically incompetent of delivering a replacement. This has been ongoing for 2 weeks. Ridiculous!!!! | 2 |
| 1639368881029492744 | @GrandAppliance has the worst customer service. I’ll never by another appliance from them. Just terrible. 3 Month old $3000 @Frigidaire been broken for over a week now. All food spoiled. Zero help. They just don’t care. https://t.co/B9oyYatU4s | 2 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1640023502840557569 | And @Frigidaire this fridge sucks | 4 |
| 1639703350114500610 | @Frigidaire few hours later. Again. This is not the compressor the fridge shouldn’t have to have an extended warranty to work correctly. https://t.co/SzOS8LtwD4 | 3 |
| 1638922848973774848 | @Lowes @Frigidaire I contacted Lowe’s & Frigidaire and the only solution is to buy a panel for $455. I’ve been a good, loyal customer of Lowe’s for several years and have been happy until this incident. But no more!! Shame on you Lowe’s & Frigidaire! | 3 |
| 1639368881029492744 | @GrandAppliance has the worst customer service. I’ll never by another appliance from them. Just terrible. 3 Month old $3000 @Frigidaire been broken for over a week now. All food spoiled. Zero help. They just don’t care. https://t.co/B9oyYatU4s | 3 |
| 1639506334734508032 | @Frigidaire Update. It's late March, we've only received one part. Waiting on the 2nd so repairs can be completed. That's assuming this will fix it. Now, there seems to be a leak into the freezer drawer. So disappointing! | 2 |
| 1640406931276808222 | @bharris1276 @Frigidaire @ElectroluxUS @POTUS On hold with them now. @Frigidaire @ElectroluxUS are terrible. Haven’t been able to use washer/dryer in 3 months. This is how the tech left me a month ago. Have scheduled 3 appts since then, all cancelled day of service. Told twice I’m eligible for refund. Nothing has been done. https://t.co/1oUU2gFl4N | 2 |
| 1638963437198819328 | @DonnaCPursifull Hoping you’re having better luck than me. I will tell everyone I meet to never buy @Frigidaire | 2 |
| 1641415909897011201 | @IBM @LockheedMartin @GM @GeneralMills @generalelectric @honeywell @Sony @MHI_Group @LUFTANSA1 @Delta @americanrails @flyPAL @IKEACanada @Frigidaire @SpaceX @Space_Station @NASA_Johnson @Ford @GossCars @Dell @Boeing @nikestore @adidasoriginals @adidasUS CYA🚻\(MIL)🛰️ COVID👁️,etc https://t.co/gSuOKPefGo | 2 |
| 1638648380774596610 | @Frigidaire I purchased a countertop icemaker in Nov In February it starts making noise. Past the return window i contacted your warranty dept After 1 1/2 months of emails I’ve been told return at my expense & only then would they give me a resolution. | 1 |
| 1640382375652917249 | @Frigidaire So my new frigidaire fridge was delivered 10 days ago and is no longer working. It stopped working on Saturday. Frigidaire has no repair service over the weekend. So I called on Monday morning and got told that the line is "unusually busy". So no repair! So when! | 1 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #lowes | 4 |
| #faultyfrigidaire | 3 |
| #solveit7 | 2 |
| #frigidaire | 2 |
| #electrolux | 1 |
| #frigidairesucks | 1 |
| #neveragain | 1 |
| #fixmyfridge | 1 |
| #lemonlaws | 1 |
| #freereplacement | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @frigidaire | 155 |
| @lowes | 12 |
| @electroluxus | 9 |
| @ruthreads | 8 |
| @cmo1011 | 6 |
| @ciscodv | 6 |
| @bharris1276 | 5 |
| @grandappliance | 4 |
| @potus | 3 |
| @meekfluke | 3 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
15
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🔥 | 3 | fire |
| 🧊 | 2 | ice |
| 🤒 | 2 | face_with_thermometer |
| 👎 | 2 | thumbs_down |
| 🚻 | 2 | restroom |
| 🛰️ | 2 | satellite |
| 👁️ | 2 | eye |
| 😳 | 2 | flushed_face |
| 🤔 | 2 | thinking_face |
| 🤦🏼♀️ | 1 | woman_facepalming_medium-light_skin_tone |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 9 |
| People & Body | 5 |
| Travel & Places | 5 |
| Food & Drink | 2 |
| Symbols | 2 |