Tweets Analysis - Keyword: @FlipkartStories
Overview
Total number of tweets analysed
859
Earliest tweet was on
2023-03-16
Latest tweet was on
2023-03-25
Tweets covering
9 days
Average age of authors' accounts
4 years
Summarization
Customers are expressing their dissatisfaction with Flipkart's customer service, including issues with incorrect orders, rude delivery people, cancelled orders, and unresponsive customer support. There are also complaints about missing items, damaged products, and accounts being blocked without clear reasons. Overall, many customers feel that Flipkart's service is unsatisfactory and fraudulent.
Topic Modeling
- Product delivery issues
- Poor customer service/ support
- Fraudulent behavior/ scams
- Cancellation/ rescheduling of orders
- Seller account issues/ suspension
Emotional Analysis
The tweets express negative emotions such as frustration, anger, disappointment, and distrust towards Flipkart's customer service and delivery. Customers are complaining about wrong or missing products, rude delivery people, cancelled orders without notice, unresponsive customer care, delayed deliveries, scamming, and account suspensions. Many customers are calling out Flipkart on Twitter and requesting for proper solutions or refunds. Some customers are even warning others to avoid shopping from Flipkart.
Trend Analysis
- Complaints about incorrect or missing orders
- Poor customer service
- Fraudulent behavior and shady business practices
- Cancellation of orders without prior notification
- Issues with delivery and rescheduling of orders
Types of Tweets
Number of Retweets
159
Percentage of total tweets
18%
Number of Original tweets
347
Percentage of total tweets
40%
Number of tweets that contain Mentions
859
Percentage of total tweets
100%
Number of tweets that were Replies
329
Percentage of total tweets
38%
Number of tweets that were Quotes
34
Percentage of total tweets
3%
Number of tweets that contain Hashtags
120
Percentage of total tweets
13%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 607 |
| Twitter Web App | 125 |
| Twitter for iPhone | 99 |
| loot_unlimited | 21 |
| TweetDeck | 5 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| flipkartsupport | FlipkartSupport | Welcome to the official Flipkart support page. To get quick support with your orders, visit us here: https://t.co/FHxYoby6ws | 261,027 |
| WWFINDIA | WWF-India | Join us for #EarthHour on 25th March 2023 at 8.30pm to create the #BiggestHourForEarth ❤️🌏 | 48,949 |
| Naanaajii | నానాజీ | Moodiest. Sync అవకపోతే dead weight carry చేస్తున్నట్టు ఉంటుంది. అందుకే Soft block చేస్తూ ఉంటా. ఏమీ అనుకోకండి. Rocks ఎవడూ ఫాలో కావద్దు🖐️ | 29,353 |
| BandBajaateRaho | Band Bajaate Raho (BBR) | Amplifying Consumers Voice. Mission: Most powerful community of consumers to support each other in real-time. https://t.co/EDXVWV1n5o (Sunday = Holiday) | 20,436 |
| RamBachan_ | Ram Bachan | L.L.B ( Bachelor of Law ) , M.A.( Sociology ) || Legal and Social Awareness || Voice for Social justice All views, tweet and opinions shared are my own.... | 13,698 |
| theesbala | அர்ஜுன் தாஸ் | வெண்பா கேட்டால் பெண்பா சொல்லும் முக்கால் கவிஞன் நான் | #Deva | #Harris | @ClashOfClans | #ArivomAndroid | TL is my Personal Diary | 4,009 |
| ImSantanuKonwar | শান্তনু কোৱঁৰ | 👉অসম আই মাতৃৰ সন্তান💕 #Ahom❤️ #জয়_আই_অসম🤗 Traveller✈️গ্ৰন্থপ্ৰেমিক📚 Photography📷Music🎵 🤗Tweets are Personal views ✍️ Big Fan @msdhoni 🌼Proud To Be 🇮🇳 | 3,964 |
| PatelAnoop_ | Patel Anoop Verma🇮🇳 | एक तो यूपी के,दूसरे अयोध्या से😏 supporter- @KKSfaizabad, student, Self employed 🙏जय छत्रपति शिवाजी महाराज 🙏 🙏जय लौह पुरुष सरदार वल्लभभाई पटेल🙏 | 3,078 |
| virendradixit5 | वीरेन्द्र दीक्षित 🇮🇳 | 🔱🇮🇳Serving Nation, Not only by profession, By heart a soldier🇮🇳🔱 🚩धर्मो रक्षति रक्षितः🚩 | 2,385 |
| kunj_singh | Kunj Bihari Singh | मैं देशभक्त हूँ, लेकिन किसी नेता, मंत्री और बाबा का भक्त नहीं हूँ ! जय महाकाल🙏 🙏 जय हिन्द, जय जवान - जय किसान 🙏 | 1,399 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Naanaajii | నానాజీ | Moodiest. Sync అవకపోతే dead weight carry చేస్తున్నట్టు ఉంటుంది. అందుకే Soft block చేస్తూ ఉంటా. ఏమీ అనుకోకండి. Rocks ఎవడూ ఫాలో కావద్దు🖐️ | 25,400 |
| RamBachan_ | Ram Bachan | L.L.B ( Bachelor of Law ) , M.A.( Sociology ) || Legal and Social Awareness || Voice for Social justice All views, tweet and opinions shared are my own.... | 13,708 |
| JeffPor51053232 | Jeff Porter | Frends | 5,006 |
| NW52231773 | NW | - | 5,000 |
| service_fc | freeconsumerservice | Unhappy with product/service tag us & share your unhappy experience with other customers so that you can affect their decision help@freeconsumerservice.com | 4,995 |
| abdussalam7845 | Abdus Salam | Sr. Quality Engineer (Mechanical engineering) | 4,989 |
| kunj_singh | Kunj Bihari Singh | मैं देशभक्त हूँ, लेकिन किसी नेता, मंत्री और बाबा का भक्त नहीं हूँ ! जय महाकाल🙏 🙏 जय हिन्द, जय जवान - जय किसान 🙏 | 3,165 |
| Mafia_Mukt_UP | सनातनी हिन्दू योद्धा | - | 3,115 |
| BappaHey | heyBappa | Hello Readers, welcome to https://t.co/gRU6Sx7E20 the one stop destination for your quarries related government exams study materials. Telegrm- https://t.co/G4nl5YhZa9 | 2,905 |
| virendradixit5 | वीरेन्द्र दीक्षित 🇮🇳 | 🔱🇮🇳Serving Nation, Not only by profession, By heart a soldier🇮🇳🔱 🚩धर्मो रक्षति रक्षितः🚩 | 2,772 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| Lavkush9534 | - | 34 |
| Rajnish9534 | - | 30 |
| consumr_rights | Building powerful consumer community. Follow us if Amazon, Flipkart etc are harassing u. We'll help u in escalation. RT ≠ endorsement. Like & RT pinned tweet 🙏 | 21 |
| BuyersWatchDog | Don't allow scammers exploit you. Join our community for advice on how to protect yourself, remain informed, and receive help dealing with businesses. | 11 |
| Mafia_Mukt_UP | - | 10 |
| TejSahoo | - | 10 |
| SagarBh82715235 | - | 9 |
| nenu_intheey | Chepadaniki Em ledhu | 8 |
| krishku9534 | - | 8 |
| MohitYa92815514 | Brother people and bhang people you people never order goods from flipkart flipkart is very big fraud company will send you empty box will say which is | 8 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1637724683607891969 | @flipkartsupport @flipkart @FlipkartStories @_Kalyan_K @service_fc i order sugar 5kg item missing 1kg got only. my item 1kg in packet recived help me out in this situation m soo much warrired help me out in this situation totally wrost and scamm my money help me out very wrost https://t.co/jvqDZali1j | 4 |
| 1637811640446996480 | @flipkartsupport @flipkart @FlipkartStories @_Kalyan_K #CountOnFlipkart i order sugar 5kg item missing 1kg got only. my item 1kg in packet recived help me out in this situation m soo much warrired help me out in this situation totally wrost and scamm my money help me out sir https://t.co/NWHLceJvDT | 3 |
| 1637989864112291840 | @FlipkartStories @BandBajaateRaho On top of my Return & Refund Issue here’s a new headache… Getting tweets and calls from Fraud Flipkart support ID.🤬🤬🤬🤬😡😡They asks to connect in TeamViewer Meeting app and to capture credit card’s front & back image by opening camera. https://t.co/CXcjQRjzwD | 3 |
| 1636671444854898688 | @anshusai321 @Flipkart @flipkartsupport @FlipkartStories @FlipkartSellers @WorkAtFlipkart @flipkart_tech @2GUD @FlipkartVideo Facing same issue since last one month. @Flipkart @flipkartsupport sucks and @amazonIN is so much better because they are not theifs who send you defective product and dont take returns. @Flipkart shame on you guys. Stop harassing customers | 3 |
| 1637724726998061056 | @flipkartsupport @flipkart @FlipkartStories @_Kalyan_K @service_fc i order sugar 5kg item missing 1kg got only. my item 1kg in packet recived help me out in this situation m soo much warrired help me out in this situation totally wrost and scamm my money help me out very wrost | 3 |
| 1638830034356936706 | @Supportream123 महोदय ट्वीट के Reply मे नं देकर ख्याति प्राप्त न करे , इससे समस्या का समाधान नहीं होता है । कई बार call किए 5 mint, 2mint , 1 hour बाद call करता हूँ । अभी तक Pigeon और @Flipkart की ओर से कोई भी शिकायत दर्ज कर जिम्मेदारी नही लिए । @flipkartsupport @FlipkartStories @nch1915 | 3 |
| 1638117540298735616 | This is not done @Flipkart @flipkartsupport @FlipkartStories, got one damage piece of Lenovo laptop and no one is supporting or solving the issue. It was worth of 55k. They are blocking every alternative number as i am out of country now. They even disabled the return option. | 3 |
| 1636949227258658816 | What the stupid hell game is happening with my order I'd: OD327451668298741100. Gave a promise date and extending it. @Flipkart @flipkartsupport @_Kalyan_K @_sachinbansal @FlipkartStories @WorkAtFlipkart @rajneeeshkumar @jagograhakjago @FlipkartSellers @FlipkartVideo @moj_gov | 3 |
| 1638807799869366273 | @RamBachan_ @Flipkart @jagograhakjago @flipkartsupport @consaff @nch1915 @FlipkartStories @FlipkartVideo @FlipkartSellers @WorkAtFlipkart @2GUD @Flipkart @flipkartsupport जिम्मेदारी और गंभीरता के साथ समस्या का समाधान किया जाए!🙏 नहीं तो बहिष्कार के अलावा कोई दूसरा रास्ता नहीं है! मेरा अकाउंट 6382369586चेक कर लो ,दोबारा आर्डर नहीं पड़ेगा!! | 3 |
| 1638789717671186432 | @RamBachan_ @Flipkart @jagograhakjago @flipkartsupport @consaff @nch1915 @FlipkartStories @FlipkartVideo @FlipkartSellers @WorkAtFlipkart @2GUD प्रोडक्ट वापस करके दूसरा दिया जाय।अन्यथा बहिष्कार होगा | 3 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1638789717671186432 | @RamBachan_ @Flipkart @jagograhakjago @flipkartsupport @consaff @nch1915 @FlipkartStories @FlipkartVideo @FlipkartSellers @WorkAtFlipkart @2GUD प्रोडक्ट वापस करके दूसरा दिया जाय।अन्यथा बहिष्कार होगा | 7 |
| 1637675779470544897 | @flipkartsupport what happened to Flipkart technology, we have ordered 3 burner gas stove, they delivered 2 burner stove. What nonsense, trying to connect with customer care to send correct order but no buddy responding properly. @Flipkart @FlipkartStories @WorkAtFlipkart https://t.co/dyqUrbC8m6 | 7 |
| 1637870612227190786 | very worest experience ive faced regarding an order delivery people are very rude and they are not sending the order since 4,5 days my issue was not solving @Flipkart @flipkartsupport @FlipkartStories @fli | 4 |
| 1637446327486541825 | @sushantt07 @haryanasrlm @rajneeeshkumar @Flipkart @cmohry @MoRD_GoI @_Kalyan_K @FlipkartStories @oppo @SamsungIndia @OPPOIndia Number One Fraudest company in the world Flipkart don't shopping from Flipkart @Flipkart @flipkartsupport @WorkAtFlipkart #india #Flipkart https://t.co/MuF3Kw1aL2 | 4 |
| 1638830034356936706 | @Supportream123 महोदय ट्वीट के Reply मे नं देकर ख्याति प्राप्त न करे , इससे समस्या का समाधान नहीं होता है । कई बार call किए 5 mint, 2mint , 1 hour बाद call करता हूँ । अभी तक Pigeon और @Flipkart की ओर से कोई भी शिकायत दर्ज कर जिम्मेदारी नही लिए । @flipkartsupport @FlipkartStories @nch1915 | 3 |
| 1638757385798840321 | @JitendraSin99 @consumr_rights @Flipkart @flipkartsupport @FlipkartStories The same situation was also encountered by me. My order was canceled without any prior notification after 10 days and I have already done the payment with my flipkart axis card and the same replies have been provided to me also. | 3 |
| 1636949227258658816 | What the stupid hell game is happening with my order I'd: OD327451668298741100. Gave a promise date and extending it. @Flipkart @flipkartsupport @_Kalyan_K @_sachinbansal @FlipkartStories @WorkAtFlipkart @rajneeeshkumar @jagograhakjago @FlipkartSellers @FlipkartVideo @moj_gov | 3 |
| 1638430549466574849 | Me flipkart support se bat karna character hu ki vo kis reson se seller ke account bandh kar rahi hai iska koi reply bhi nai de raha hai flipkart @flipkartsupport @flipkart @FlipkartStories Muje iska answer kare flipkart ki kis reson se sure account bandh kar rahi hai | 3 |
| 1638117540298735616 | This is not done @Flipkart @flipkartsupport @FlipkartStories, got one damage piece of Lenovo laptop and no one is supporting or solving the issue. It was worth of 55k. They are blocking every alternative number as i am out of country now. They even disabled the return option. | 3 |
| 1638714629881753608 | The order has been cancelled by the team Flipkart without concern with buyer. But the reason shows that order has been cancelled as per your request. Reason given by the costumer care executive-- @Flipkart @flipkartsupport @FlipkartStories | 3 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #flipkart | 29 |
| #flipkartscam | 10 |
| #fraud_420_company | 10 |
| #flipkartatyourservice | 9 |
| #fraudflipkart | 9 |
| #fraud | 8 |
| #countonflipkart | 5 |
| #flipkartnews | 4 |
| #boycottflipkart | 4 |
| #poorservice | 3 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @flipkart | 986 |
| @flipkartstories | 869 |
| @flipkartsupport | 839 |
| @_kalyan_k | 337 |
| @jagograhakjago | 118 |
| @workatflipkart | 113 |
| @rajneeeshkumar | 111 |
| @2gud | 101 |
| @flipkartsellers | 101 |
| @bandbajaateraho | 48 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
11
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😡 | 39 | enraged_face |
| 🤬 | 9 | face_with_symbols_on_mouth |
| 🙏 | 6 | folded_hands |
| 😔 | 6 | pensive_face |
| 😞 | 5 | disappointed_face |
| 😳 | 3 | flushed_face |
| 😭 | 3 | loudly_crying_face |
| 😺 | 3 | grinning_cat |
| 😂 | 3 | face_with_tears_of_joy |
| 👆 | 2 | backhand_index_pointing_up |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 82 |
| People & Body | 12 |
| Animals & Nature | 1 |