Tweets Analysis - Keyword: @FidoSolutions
Overview
Total number of tweets analysed
69
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-31
Tweets covering
8 days
Average age of authors' accounts
9 years
Summarization
Customers are expressing various issues with FidoSolutions including suspended accounts, delayed orders, slow data speed, internet outages, and unsatisfactory customer service. Some customers are also reporting scam calls and dissatisfaction with the callback feature. One customer was thankful for an upgrade but annoyed to hear about a new release shortly after receiving it. Another customer is inquiring about whether getting internet service also includes email. A long-time customer expressed dissatisfaction with the treatment received when asking for a credit.
Topic Modeling
- Issues with account and bill payments
- Customer complaints about phone and internet service
- Requests for urgent assistance
- Customer service and communication issues
- Questions about products and services
Emotional Analysis
Most of the tweets express frustration and disappointment with FidoSolutions, particularly in regards to issues with billing, slow or non-existent internet service, and lack of transparency about phone delivery delays. Some tweets express a desire for urgent help or resolution. There are a few tweets that express gratitude or satisfaction with the company, but they are in the minority.
Trend Analysis
- Billing issues
- Complaints about phone and internet services
- Dissatisfaction with customer service
- Request for urgent assistance
- Inquiries about products and services
Types of Tweets
Number of Retweets
2
Percentage of total tweets
2%
Number of Original tweets
19
Percentage of total tweets
27%
Number of tweets that contain Mentions
69
Percentage of total tweets
100%
Number of tweets that were Replies
48
Percentage of total tweets
69%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
0
Percentage of total tweets
0%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 30 |
| Twitter for Android | 23 |
| Twitter Web App | 15 |
| Twitter for iPad | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| AHAkramLodhi | Haroon Akram-Lodhi | Teaches agrarian political economy at Trent University in Peterborough, Canada and is an Associate Editor of Feminist Economics | 4,611 |
| CanadaGuy64 | CanadaGuy64 | Proud to be Canadian but not proud of our politicians of all levels. Destruction of Canada from within our borders.. Time to stop! | 992 |
| zahrapdf | Zahra🌴 | iced coffee enthusiast, fluent in English and Arabic. 🪬 #WeTheNorth #LakeShow | 939 |
| kfs78 | Kathleen F. | Je dénonce la bullshit peu importe. Intolérante à la bêtise humaine volontaire et au syndrome des trois singes. | 901 |
| cheemasalman | Hafiz Jee | #PR and #SocialMedia professional living each day to the fullest. #Canada,#Cricket #Travel ....Thoughts are my own! | 509 |
| TheLaurynShow | TheLaurynShow | Mother, Lover, Gamer, Nerd! Oh, and I like Dinosaurs! WWHFD? - SHOOT FIRST B1T¢H | 400 |
| zasa | Zach Taylor | - | 343 |
| mpchown | Mark Chown | former pastor, current carpenter. More like Jesus than I ever used to be. BA philosophy & theology. half assed MDiv. depressed & anxious. Married with pets. | 229 |
| LenKutsznov | Len Thapa | 💯% Canadian love to play video game like Fortnite, Resident evil, Overwatch, Runefactory, and more 🇨🇦🎮💯 | 204 |
| bharathbkd | Bharath | Photography (amateur) | IlaiyaRaaja | SPBalasubrahmanyam | Janaki ma | K Viswanath వేటూరిళయరాజానకీబాలు | 204 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| kfs78 | Kathleen F. | Je dénonce la bullshit peu importe. Intolérante à la bêtise humaine volontaire et au syndrome des trois singes. | 1,666 |
| therealamadeou | Amadeo Demchi | 9/11 of every day of every hour in Ukraine, we are not ok, talk to your neighbour/colleague Ukrainian. #toronto #onpoli #укртві #україна #ukraine | 1,280 |
| WestHyderabad | money badger | 💀 | 1,237 |
| cheemasalman | Hafiz Jee | #PR and #SocialMedia professional living each day to the fullest. #Canada,#Cricket #Travel ....Thoughts are my own! | 733 |
| CanadaGuy64 | CanadaGuy64 | Proud to be Canadian but not proud of our politicians of all levels. Destruction of Canada from within our borders.. Time to stop! | 726 |
| AHAkramLodhi | Haroon Akram-Lodhi | Teaches agrarian political economy at Trent University in Peterborough, Canada and is an Associate Editor of Feminist Economics | 708 |
| zasa | Zach Taylor | - | 594 |
| cosmicheej1n | ✧.* 𝚖𝚒𝚍𝚎 *.✧ misses ateez ! | #LOONA: 𝘵𝘩𝘦 12 𝘦𝘺𝘦𝘴 𝘰𝘧 𝘵𝘩𝘦 𝘦𝘤𝘭𝘪𝘱𝘴𝘦 𝘵𝘩𝘢𝘵 𝘴𝘵𝘢𝘳𝘵𝘦𝘥 𝘮𝘪𝘨𝘩𝘵 𝘤𝘰𝘷𝘦𝘳 𝘺𝘰𝘶 | 535 |
| mrbuddles | MAX | cat lover, plant enthusiast, cookie monster, progressive newbie | 494 |
| Mudar_Info | Mudar Almadi𓂆🍁𓂆 | HW QA Engineer & Certified Business Analyst. Researching AI for disease detection. Believes in valuing every human beyond race/ethnicity. Proud dad. | 461 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| justcanadaTings | jibber jabber about living in Vancouver in the eyes of a foreigner | 4 |
| hilaryl95 | - | 4 |
| CanadaGuy64 | Proud to be Canadian but not proud of our politicians of all levels. Destruction of Canada from within our borders.. Time to stop! | 4 |
| mpchown | former pastor, current carpenter. More like Jesus than I ever used to be. BA philosophy & theology. half assed MDiv. depressed & anxious. Married with pets. | 4 |
| WestHyderabad | 💀 | 3 |
| bett3r | #FilmTwitter #pagan and a GIF junkie. A dyslexic film programmer. Photographer, creative and a full-time bastard. Personal tweets. He/him/they/them. | 3 |
| tool0001 | - | 2 |
| therealamadeou | 9/11 of every day of every hour in Ukraine, we are not ok, talk to your neighbour/colleague Ukrainian. #toronto #onpoli #укртві #україна #ukraine | 2 |
| Ms01251977 | Livin’ the best life that I can. #BlackLivesMatter (647) 773-8043 | 2 |
| parasdonda | don’t read | 2 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1641755350113165314 | Hey @FidoSolutions @Fidomobile - I upgraded my phone with you recently and was told 2-5 business days to receive my phone, called customer service and the phone is back ordered 4-6 weeks, why didn't you disclose that information beforehand?? Love Fido, but I'm very disappointed! | 0 |
| 1639485805503586304 | @FidoSolutions Sorry Sarah, but my "feelings" have nothing to do with the fact @Fidomobile internet has been trash lately 🙃 | 0 |
| 1639349572412768256 | @FidoSolutions Worst mobile data speed . | 0 |
| 1639372923478704128 | @FidoSolutions Inbox me | 0 |
| 1639461749505024000 | What's worse, slow service or no service? Cos that's all we're getting with Fido internet over the past month. Cc: @Fidomobile @FidoSolutions Figure it out @rogers @RogersHelps | 0 |
| 1639465091593633793 | @FidoSolutions First thing I always do. Our neighbours are on @Rogers and have been without internet since 8pm est | 0 |
| 1639467548260413441 | @FidoSolutions - need help. Can we dm? It’s urgent | 0 |
| 1639467912497971200 | @FidoSolutions Never results in anything for outages like this. Can't do much on my end if the back end is busted. Just thought I'd let you know is all. Thanks | 0 |
| 1639646809428566020 | @FidoSolutions @Fidomobile Can you guys get rid of that callback feature? I need immediate assistance and it doesn’t help that I have to wait for someone to call me back. | 0 |
| 1640346374976806913 | @FidoSolutions are you referring to the monthly bill? | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1641640657172193283 | @FidoSolutions need urgent assistance with bill payment as account has been suspended. | 1 |
| 1641755350113165314 | Hey @FidoSolutions @Fidomobile - I upgraded my phone with you recently and was told 2-5 business days to receive my phone, called customer service and the phone is back ordered 4-6 weeks, why didn't you disclose that information beforehand?? Love Fido, but I'm very disappointed! | 0 |
| 1639485805503586304 | @FidoSolutions Sorry Sarah, but my "feelings" have nothing to do with the fact @Fidomobile internet has been trash lately 🙃 | 0 |
| 1639349572412768256 | @FidoSolutions Worst mobile data speed . | 0 |
| 1639372923478704128 | @FidoSolutions Inbox me | 0 |
| 1639461749505024000 | What's worse, slow service or no service? Cos that's all we're getting with Fido internet over the past month. Cc: @Fidomobile @FidoSolutions Figure it out @rogers @RogersHelps | 0 |
| 1639465091593633793 | @FidoSolutions First thing I always do. Our neighbours are on @Rogers and have been without internet since 8pm est | 0 |
| 1639467548260413441 | @FidoSolutions - need help. Can we dm? It’s urgent | 0 |
| 1639467912497971200 | @FidoSolutions Never results in anything for outages like this. Can't do much on my end if the back end is busted. Just thought I'd let you know is all. Thanks | 0 |
| 1639646809428566020 | @FidoSolutions @Fidomobile Can you guys get rid of that callback feature? I need immediate assistance and it doesn’t help that I have to wait for someone to call me back. | 0 |
Top 3 Languages Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @fidosolutions | 71 |
| @fidomobile | 12 |
| @bell | 2 |
| @fido | 2 |
| @crtceng | 2 |
| @rogers | 2 |
| @fotomode | 1 |
| @crtc | 1 |
| @cbcmarketplace | 1 |
| @rogershelps | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
11
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🙄 | 2 | face_with_rolling_eyes |
| 😂 | 2 | face_with_tears_of_joy |
| 😍 | 2 | smiling_face_with_heart-eyes |
| 🤷🏽♀️ | 1 | woman_shrugging_medium_skin_tone |
| 🙃 | 1 | upside-down_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 7 |
| People & Body | 1 |