fcmb_help - Tweet Data Analysis
Tweets Analysis - Keyword: @fcmb_help
Published March 8, 2023
Overview
Tweets covering
10 days
Latest tweet was on
2023-02-21
Earliest tweet was on
2023-02-11
Total number of tweets analysed
1,315
Average age of authors' accounts
6 years
Summarization
FCMB has been praised for their customer satisfaction, disbursements of cash, and helpfulness in resolving customer issues. Customers have highlighted their banking app and timely responses in resolving complaints as features of the bank that make them stand out. However, customers have also raised concerns regarding deposits and transaction reversals, prompting requests for the bank to explain the charges.
Topic Modeling
- Customer Satisfaction with FCMB Services
- Reversal of Transactions and Fees
- Award for Bank of the Year
- Incompatibility of Bank Apps
- Maintenance Fees for Transactions
Emotional Analysis
The majority of these tweets express positive emotions towards FCMB, such as appreciation, gratitude, and satisfaction. There are also some tweets expressing confusion and frustration with FCMB, as well as anger and disbelief in regards to the bank's maintenance fees. Finally, some of the tweets express a sense of urgency and a need for assistance from FCMB.
Trend Analysis
- Customer Satisfaction
- Direct Message Processing of Reversals
- POS Transactions
- Money Disbursement
- Maintenance Fees
Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.
Types of Tweets
Number of Retweets
58
4% of total
Number of Original tweets
499
37% of total
Number of tweets that were Quotes
8
0% of total
Number of tweets that were Replies
756
57% of total
Number of tweets that contain Hashtags
65
4% of total
Number of tweets that contain Mentions
1,315
100% of total
Devices Used to Tweet
Top 5 Devices
| Source | Count |
|---|---|
| Twitter for Android | 735 |
| Twitter for iPhone | 346 |
| Twitter Web App | 153 |
| Hootsuite Inc. | 76 |
| TweetDeck | 3 |
Device Distribution
Top 10 Accounts by Followers
| Username | Name | Bio | Followers count |
|---|---|---|---|
| ZenithBank | Zenith Bank | We are a leading African Bank with a bias for providing quality service and innovative products that go on to define acceptable industry standards. | 1,543,334 |
| MyFCMB | FCMB | Helping people, businesses & communities thrive since 1982. Follow to see what we are up to. Need help? Send a DM to our help handle @fcmb_help for resolution | 189,872 |
| Quickteller | Quickteller | Quickteller Business, convenient recharge, funds transfer & bill payments. Send a DM to @iswsupport for support assistance. | 86,453 |
| ObaSolomoniTips | KGSB👑 | FOOTBALL LOVER ❤ | 72,697 |
| blsnjaja | OKO-JAJA | A Humanitarian❤/ An Environmental Chemist😄/ Proud Rotary Member💯/#1DDrive | 22,077 |
| shayshasexy | Sexy Duchess | tweeting myself and other beautiful women follow @sexyduchesz | 16,877 |
| Toriah__ | Toriah | Catholic| Budding Project Manager | 📩 asktoriah@gmail.com | 11,577 |
| Iam_Bellove | Bello Rabiu Isa 🇳🇬 | RIJF_BABA @fcbarcelona Fan ❤💙 | 11,262 |
| TheAdamuKarima | Luna girl ✨ | Ambassador: @AONcollective .Artist. Digital Artist #WomenInNFT Sasuke 엄마 | 7,317 |
| Osmoses_1 | CalculatedRisk🤜 | Millions on my mind.... let's win together 💯💯💯🏆🏆 | 7,287 |
Top 10 Accounts by Friends
| Username | Name | Bio | Followers count |
|---|---|---|---|
| blsnjaja | OKO-JAJA | A Humanitarian❤/ An Environmental Chemist😄/ Proud Rotary Member💯/#1DDrive | 20,922 |
| Iam_Bellove | Bello Rabiu Isa 🇳🇬 | RIJF_BABA @fcbarcelona Fan ❤💙 | 8,593 |
| ObaSolomoniTips | KGSB👑 | FOOTBALL LOVER ❤ | 8,275 |
| streetlife | Ademola Oladipo ✊🏾👨💻☕ | Passionate coffee lover. Hardcore troublemaker. Certified problem solver. Food junkie. Devoted internet ninja. Thinker. Gamer. High functioning sociopath. | 6,446 |
| ConSpirito_C | 𝕮𝖔𝖓►𝐒p𝓲 я𝓲 𝐓σ 𓃵 ⚓ | I don't engage in mental combat with the unarmed. || Allah's FAVOURITE Child || A Lion in a Man's body || @ChelseaFC 💙 Ps: STUPID PEOPLE SHOULDN'T BREED | 6,344 |
| The_khemist | The Khemist | Billion Dollar Dream 💵 || Découverte de soi || Public Commentator || @ChelseaFC | 5,804 |
| RDTsmart | Royal Diadem | Royal Diadem | 5,003 |
| Haidarfarouk | UMAR ALIYU | Economist|Advocate of Good Governance|Certified by Google | 4,999 |
| dashinosm | DÆNÏĒL🏌️ | 🧬 Life is measured by achievement and not years alone! | 4,962 |
| TheAdamuKarima | Luna girl ✨ | Ambassador: @AONcollective .Artist. Digital Artist #WomenInNFT Sasuke 엄마 | 4,869 |
Most Active Users
| Username | Bio | Number of tweets |
|---|---|---|
| MyFCMB | Helping people, businesses & communities thrive since 1982. Follow to see what we are up to. Need help? Send a DM to our help handle @fcmb_help for resolution | 191 |
| mimee_o | calm and can be crazy at times😘😘😘😘 | 12 |
| murphiours | Haleemah_Harriff_Hamzat Ashabi_Akanni_Alade | 11 |
| IyanuoluwaFagb2 | - | 8 |
| FlawordHQ | SEO Content Creator || Special Force || Chief Editor @ Flaword Digital Agency | 8 |
| ChiomaJ76662614 | I'm Chioma Jennifer, I always look good, I do not have a bad bone in my body and never put anyone down. I dream big and work hard . I … | 8 |
| csmnig | CSM is an effective platform for addressing customer service gaps, mediating & ensuring service recovery. TAG US YOUR COMPLAINT | 7 |
| local_psy | Authenticity is being who you are. You aim to make your identity visible to others. | 7 |
| ikawsjustus | Singer 🎵 Video Editor 🎥 Motion Graphics Designer 💨 Ijaw | Burna boy 🦍| CR7 ⚽| Arsenal FC | Christian ✝️ Welcome to my world 🌎. IG: @ikawsjustus | 6 |
| rdoghro | rdoghro@yahoo.com | 6 |
Tweets Per Day
Top 10 Tweets by Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1626561856646049792 | FCMB dey pay abeg no scatter am. My best Bank now 💪 They don’t disappoint me @MyFCMB @fcmb_help | 5 |
| 1626555722639998976 | @MyFCMB @kelvinphotoshop @fcmb_help @MyFCMB @fcmb_help @csmnig @fccpcnigeria @ConsumersNCC good afternoon, please I need help ,I've not been able make transfer from my app for over a week and I've been … | 3 |
| 1626555869327421443 | @MyFCMB @_Otit0 @MyFCMB @fcmb_help @csmnig @fccpcnigeria @ConsumersNCC good afternoon, please I need help ,I've not been able make transfer from my app for over a week and I've been stranded … | 2 |
| 1627194094685495296 | Dear @fcmb_help @MyFCMB what does it take for your bank to reverse a failed online transaction of #5600 for cable subscription (Gotv) since 29th of January? I have been to … | 2 |
| 1625140329543335936 | Got to this bank by 3:17 and they said they've closed since 2:30pm🥲. After walking a long distance just to withdraw cash. Why would you close early without a formal … | 2 |
| 1626555609234513928 | @MyFCMB @MyFCMB @fcmb_help @csmnig @fccpcnigeria @ConsumersNCC good afternoon, please I need help ,I've not been able make transfer from my app for over a week and I've been stranded please … | 2 |
| 1626555561507430404 | @MyFCMB @ch0wskie @fcmb_help @MyFCMB @fcmb_help @csmnig @fccpcnigeria @ConsumersNCC good afternoon, please I need help ,I've not been able make transfer from my app for over a week and I've been … | 2 |
| 1626555436047511553 | @MyFCMB @Top2_scia @fcmb_help @MyFCMB @fcmb_help @csmnig @fccpcnigeria @ConsumersNCC good afternoon, please I need help ,I've not been able make transfer from my app for over a week and I've been … | 2 |
| 1626554569416220673 | @fcmb_help @MyFCMB @fcmb_help @csmnig @fccpcnigeria @ConsumersNCC good afternoon, please I need help ,I've not been able make transfer from my app for over a week and I've been stranded please … | 2 |
| 1626177956711174145 | @fally77charles @fairmoney_ng @cenbank @fcmb_help @fairmoney_ng stop your fraudulent act !!! unblock the account !! you people are scam !!! | 1 |
Top 10 Tweets by Likes
| ID | Text | Like count |
|---|---|---|
| 1626561856646049792 | FCMB dey pay abeg no scatter am. My best Bank now 💪 They don’t disappoint me @MyFCMB @fcmb_help | 38 |
| 1626142719021133826 | @WipWorksNg Hello WipWorksNg, we empathize with you on this report. Please send us a direct message on @fcmb_help to process the reversal. -JU | 13 |
| 1626683594805596163 | The award for Bank Of The Year should go to First City Monument Bank @MyFCMB @fcmb_help. They really tried with customer’s satisfaction and disbursements of cash this pressure period. 👏. … | 11 |
| 1626192388115902466 | @pas_dawg Apologies for the inconveniences. Please send us a direct message on @fcmb_help to process the reversal. -JU | 7 |
| 1626556714550980609 | @ikawsjustus Apologies for the inconveniences. Please send us a direct message on @fcmb_help to process reversal. -JU | 4 |
| 1626693573218390022 | Thank you @MyFCMB @fcmb_help for standing by me! When all other banks fucked me up, you stood by me! Your app has never messed me up! I still buy my … | 4 |
| 1626202797657018369 | @MyFCMB @NormanAkwue @fcmb_help Fcmb Dey answer for fidelity bank?😀😀 Y’all watching each others back at this crucial point. | 4 |
| 1627988261573369856 | @Harmless12345 @MyFCMB @fcmb_help Good morning FCMB,I don't know why I've been debited of #8,189 for search legal fees. Please explain clearer abeg | 2 |
| 1627603387985305601 | Dear @MyFCMB @fcmb_help, I made a transaction on the 16th of this month. I was debited but the person didn't receive anything. And the money is yet to be reversed. … | 2 |
| 1626481624018812928 | @_CyberChefOne @fcmb_help Sighhhh🤦🏽♀️ | 2 |
Top Languages Used
Top 10 Hashtags
| Hashtag | Count |
|---|---|
| #fcmb | 4 |
| #10 | 4 |
| #500 | 4 |
| #5000 | 3 |
| #8 | 3 |
| #cbn | 3 |
| #2000 | 2 |
| #mybankandi | 2 |
| #fcmbhelp | 2 |
| #5600 | 2 |
Top 10 Mentions
| Mention | Count |
|---|---|
| @fcmb_help | 1,419 |
| @myfcmb | 624 |
| @cenbank | 101 |
| @fccpcnigeria | 27 |
| @csmnig | 26 |
| @consumersncc | 22 |
| @gtbank | 21 |
| @mbuhari | 20 |
| @fcmb | 20 |
| @firstbankngr | 18 |
Wordcloud of Tweets
Emoji Analysis
Average emojis per tweet:
20
Emojis Used
| Emoji | Count | Emoji Text |
|---|---|---|
| 😭 | 37 | loudly_crying_face |
| 😡 | 32 | enraged_face |
| 😂 | 26 | face_with_tears_of_joy |
| ❌ | 25 | cross_mark |
| 🤣 | 24 | rolling_on_the_floor_laughing |
| 🙏 | 12 | folded_hands |
| 😹 | 10 | cat_with_tears_of_joy |
| 😆 | 9 | grinning_squinting_face |
| 😢 | 6 | crying_face |
| 😪 | 6 | sleepy_face |
Emoji Groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 191 |
| People & Body | 38 |
| Symbols | 26 |
| Travel & Places | 8 |
| Objects | 3 |
| Animals & Nature | 2 |
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