FamilyMobile - Tweet Data Analysis
Tweets Analysis - Keyword: @FamilyMobile
Published April 7, 2023
Overview
Tweets covering
3 days
Latest tweet was on
2023-03-26
Earliest tweet was on
2023-03-23
Total number of tweets analysed
18
Average age of authors' accounts
7 years
Summarization
Multiple Twitter users are expressing frustration with their experience using Family Mobile's service. Issues raised include discrepancies between advertised and received amounts of data, the requirement to physically purchase SIM cards, sudden changes to phone numbers without notification, long wait times for customer service, and billing errors. Some users express hope for resolution, while others distance themselves from the service.
Topic Modeling
- Customer service issues with @FamilyMobile
- Concerns regarding data plans and allocations
- Communication issues and lack of notification
- Negative experiences with @FamilyMobile
- Mentions of @CryptoBossLite and mapping
Emotional Analysis
The tweets express frustration, anger, and disappointment towards @FamilyMobile customer service. Many customers feel misled and deceived by the company's terms and conditions, which allow them to alter agreements without notice. Some have had to go through several chat and phone sessions with representatives, waiting for call backs that never come. Others have had services changed or disrupted without notification, causing stress and inconvenience. There are also instances of sarcastic humor directed towards @FamilyMobile's poor service and lack of solutions.
Trend Analysis
- Issues with @FamilyMobile's customer service, including disputes over service plans and difficulty resolving problems (seen in tweets 1, 4, 6, 7, 9, 11, 12, 13, 15, 18, and 19)
- Concerns over @FamilyMobile's products, including questions about service quality and possible misleading marketing (seen in tweets 1, 15, and 20)
- Support and encouragement for those seeking resolution from @FamilyMobile, often from fellow Twitter users with similar experiences (seen in tweets 2, 3, 10, and 11)
- Anger and frustration towards @FamilyMobile, with some users expressing disappointment with the company's actions or lack of action (seen in tweets 1, 8, 12, 13, and 14)
- Complaints and criticisms of @FamilyMobile's overall approach and handling of customer service, suggesting widespread problems with the company (seen in tweets 1, 12, 13, and 14)
Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.
Types of Tweets
Number of Retweets
0
0% of total
Number of Original tweets
9
50% of total
Number of tweets that were Quotes
1
5% of total
Number of tweets that were Replies
8
44% of total
Number of tweets that contain Hashtags
0
0% of total
Number of tweets that contain Mentions
18
100% of total
Devices Used to Tweet
Top 5 Devices
| Source | Count |
|---|---|
| Twitter Web App | 12 |
| Twitter for Android | 5 |
| Twitter for iPhone | 1 |
Device Distribution
Top 10 Accounts by Followers
| Username | Name | Bio | Followers count |
|---|---|---|---|
| CryptoBossLite | CryptoBossLite 🎈 'Eric'🎈 | I ❤️ crypto but I ❤️ people more! A bit of a rabble-rouser but only in a respectful fashion. Kindness and compassion enthusiast. TIPIN and Helium addicted. | 1,130 |
| WillHNT | Will 🎈⚡️🇺🇸🚗 | - | 1,088 |
| JB3RG_ | Jesse | "Idea Guy" Exploring Web3 | NFT | GameFi | Tech BLDG on @hedera @helium 🎈 @RunOnFlux ⛏️ Question Everything | 977 |
| ahatlikethat | Twilight Time | - | 130 |
| BrittNayOsborne | Brittany Osborne | - | 54 |
| hearthums | Dorothy Lanasa | - | 34 |
| tytyw89 | tyler w | - | 7 |
Top 10 Accounts by Friends
| Username | Name | Bio | Followers count |
|---|---|---|---|
| CryptoBossLite | CryptoBossLite 🎈 'Eric'🎈 | I ❤️ crypto but I ❤️ people more! A bit of a rabble-rouser but only in a respectful fashion. Kindness and compassion enthusiast. TIPIN and Helium addicted. | 836 |
| WillHNT | Will 🎈⚡️🇺🇸🚗 | - | 827 |
| JB3RG_ | Jesse | "Idea Guy" Exploring Web3 | NFT | GameFi | Tech BLDG on @hedera @helium 🎈 @RunOnFlux ⛏️ Question Everything | 644 |
| ahatlikethat | Twilight Time | - | 432 |
| BrittNayOsborne | Brittany Osborne | - | 281 |
| hearthums | Dorothy Lanasa | - | 136 |
| tytyw89 | tyler w | - | 42 |
Most Active Users
| Username | Bio | Number of tweets |
|---|---|---|
| CryptoBossLite | I ❤️ crypto but I ❤️ people more! A bit of a rabble-rouser but only in a respectful fashion. Kindness and compassion enthusiast. TIPIN and Helium addicted. | 8 |
| BrittNayOsborne | - | 4 |
| ahatlikethat | - | 2 |
| JB3RG_ | "Idea Guy" Exploring Web3 | NFT | GameFi | Tech BLDG on @hedera @helium 🎈 @RunOnFlux ⛏️ Question Everything | 1 |
| WillHNT | - | 1 |
| hearthums | - | 1 |
| tytyw89 | - | 1 |
Tweets Per Day
Top 10 Tweets by Retweets
| ID | Text | Retweet count |
|---|---|---|
| 1640013121338351616 | @FamilyMobile I already called the phone number. Your representative was the one who told me I had to physically go to a Walmart and buy three sim cards. | 0 |
| 1640009792113770501 | @FamilyMobile I went to pay my monthly bill and got a popup saying I'm a Verizon customer now? And I need to physically go to a Walmart and purchase 3 … | 0 |
| 1638747318370312192 | @FamilyMobile Thank you. Check DM's. Watch my YT video. | 0 |
| 1638753637802360832 | @FamilyMobile Lol... You route me right back to the same customer service that I just spent over an hour chatting with just so I can be told the same exact … | 0 |
| 1639014991406702592 | Going to waste another hour of my time tonight with @FamilyMobile customer service to see if they will honor the service I bought. Says 5GB, plain as day but only … | 0 |
| 1639050377323745280 | @FamilyMobile Oops My phone broke. Had to buy another type. | 0 |
| 1639053455959498753 | @CryptoBossLite @FamilyMobile Give them hell @CryptoBossLite tell them to quit mickey mousing around you have mapping to do for the good of mankind. | 0 |
| 1639054253430919176 | @WillHNT @FamilyMobile Definitely! | 0 |
| 1639078158421880834 | @FamilyMobile I chatted with customer service again. The agent said someone would call me back in 15 minutes but nobody did. | 0 |
| 1639092661834358784 | The @FamilyMobile saga continues. Second chat session with customer service was shorter this time. Was told a higher up would call me back within 15 minutes. Never got the call. … | 0 |
Top 10 Tweets by Likes
| ID | Text | Like count |
|---|---|---|
| 1639014991406702592 | Going to waste another hour of my time tonight with @FamilyMobile customer service to see if they will honor the service I bought. Says 5GB, plain as day but only … | 1 |
| 1639053455959498753 | @CryptoBossLite @FamilyMobile Give them hell @CryptoBossLite tell them to quit mickey mousing around you have mapping to do for the good of mankind. | 1 |
| 1639054253430919176 | @WillHNT @FamilyMobile Definitely! | 1 |
| 1640013121338351616 | @FamilyMobile I already called the phone number. Your representative was the one who told me I had to physically go to a Walmart and buy three sim cards. | 0 |
| 1640009792113770501 | @FamilyMobile I went to pay my monthly bill and got a popup saying I'm a Verizon customer now? And I need to physically go to a Walmart and purchase 3 … | 0 |
| 1638747318370312192 | @FamilyMobile Thank you. Check DM's. Watch my YT video. | 0 |
| 1638753637802360832 | @FamilyMobile Lol... You route me right back to the same customer service that I just spent over an hour chatting with just so I can be told the same exact … | 0 |
| 1639050377323745280 | @FamilyMobile Oops My phone broke. Had to buy another type. | 0 |
| 1639078158421880834 | @FamilyMobile I chatted with customer service again. The agent said someone would call me back in 15 minutes but nobody did. | 0 |
| 1639092661834358784 | The @FamilyMobile saga continues. Second chat session with customer service was shorter this time. Was told a higher up would call me back within 15 minutes. Never got the call. … | 0 |
Top Languages Used
Top 10 Hashtags
Top 10 Mentions
| Mention | Count |
|---|---|
| @familymobile | 18 |
| @cryptobosslite | 3 |
| @walmart | 1 |
| @willhnt | 1 |
Wordcloud of Tweets
Emoji Analysis
Average emojis per tweet:
5
Emojis Used
| Emoji | Count | Emoji Text |
|---|---|---|
| 😆 | 1 | grinning_squinting_face |
Emoji Groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 1 |
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