Tweets Analysis - Keyword: @edfenergy
Overview
Total number of tweets analysed
675
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-31
Tweets covering
9 days
Average age of authors' accounts
9 years
Summarization
Customers of UK-based energy company EDF Energy have taken to Twitter to voice their complaints about the supplier's customer service and billing. One tweet accused EDF Energy of being the "most inefficient energy supplier" in the UK, while another claimed the company had overbilled by £3,780 ($5,144). However, a separate tweet praised the firm for installing EV charging sockets and recording over 42,800 charging sessions. EDF Energy and its subsidiary HynamicsI have also announced that their Tees Green Hydrogen project has been shortlisted for the UK Government’s Net Zero Hydrogen Fund.
Topic Modeling
- Electricity provider inefficiencies and poor customer service (mentioned in tweets 1, 3, 12, and 16)
- Renewable energy and sustainability initiatives (mentioned in tweets 2, 9, 18, and 20)
- Electric vehicle charging (mentioned in tweet 4)
- Government energy policy and support for small businesses (mentioned in tweet 5)
- Mental health and wellbeing in the workplace (mentioned in tweet 21)
Emotional Analysis
The tweets express frustration and dissatisfaction with EDF Energy's customer service, billing practices, and inefficiency. Some tweets also showcase EDF Energy's efforts towards increasing energy security and reducing carbon emissions through partnerships and projects. The tweets also cover topics such as the government's energy support for small businesses, the future of policy environments in the industry, mental health in the workplace, and opportunities in STEM careers.
Trend Analysis
- Poor customer service of EDF Energy
- The move towards low carbon electricity and reducing reliance on volatile gas prices
- Issues with billing, including threats of legal action
- Partnerships with EDF Energy for electric vehicle charging and hydrogen projects
- Discussions and initiatives around sustainability, mental health in the workplace, and nuclear skills education
Types of Tweets
Number of Retweets
41
Percentage of total tweets
6%
Number of Original tweets
266
Percentage of total tweets
39%
Number of tweets that contain Mentions
675
Percentage of total tweets
100%
Number of tweets that were Replies
363
Percentage of total tweets
53%
Number of tweets that were Quotes
9
Percentage of total tweets
1%
Number of tweets that contain Hashtags
80
Percentage of total tweets
11%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 313 |
| Twitter for Android | 187 |
| Twitter Web App | 136 |
| Twitter for iPad | 15 |
| Hootsuite Inc. | 9 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| beverleyturner | Bev Turner 🌸 | If you tolerate this, then your children will be next. | 140,310 |
| fsb_policy | Federation of Small Businesses (FSB) | Official page of the Federation of Small Businesses. The voice of UK small businesses and the self-employed since 1974. National Chair: @MMcTagueFSB | 74,900 |
| OctopusEnergy | Octopus Energy | We believe energy should be better. A better experience for customers, better for the planet, and better value for money. | 70,093 |
| ncedigital | New Civil Engineer | Delivering breaking #civilengineering news, analysis, opinion and jobs. New #Podcast out now: https://t.co/jUOGqFrVhg | 53,746 |
| edfenergy | EDF 🇬🇧 | Together, we can beat the climate crisis. Together, we can help Britain achieve net zero. Read our community guidelines: https://t.co/OFm32rwdXd | 49,918 |
| AndrewBowie_MP | Andrew Bowie MP | MP for West Aberdeenshire and Kincardine. Minister in Department for Energy Security and Net Zero. 'A one man rebuke to declinists' (Quentin Letts) | 26,648 |
| ScotRenew | Scottish Renewables | We work to grow Scotland’s renewable energy sector and sustain its position at the forefront of the global clean energy industry. | 22,666 |
| keswickbootco | Keswick boot co | A multi Award winning Independent business in the heart of Keswick specialising in quality outdoor footwear and brands with a difference 🥾 don’t be shy say Hi | 18,841 |
| h2_view | H2 View | Keeping you at the forefront of news, views and progress in hydrogen energy markets and technologies. | 17,854 |
| PhilMyers53 | PhilM | Founder of the JohnsonOut ™ Protests #GE23 Please sign this petition https://t.co/sLDMGfXiQO | 17,607 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| _AngelLady_ | Gail 🇪🇺🇬🇧 | Growing old disgracefully. Lover of fast cars; animals; horror movies; singing badly, a mad knitter & newsletter editor #disabilitytwitter #FBPE #GTTO | 15,561 |
| PhilMyers53 | PhilM | Founder of the JohnsonOut ™ Protests #GE23 Please sign this petition https://t.co/sLDMGfXiQO | 13,899 |
| keswickbootco | Keswick boot co | A multi Award winning Independent business in the heart of Keswick specialising in quality outdoor footwear and brands with a difference 🥾 don’t be shy say Hi | 12,784 |
| beverleyturner | Bev Turner 🌸 | If you tolerate this, then your children will be next. | 8,567 |
| bigusrobus | Rob Nicholson | Scouser living in Bristol, season ticket holder since 1982 #YNWA | 6,976 |
| wezlangdon | #A man without property | Capitalism is a disease, U know the treatment Socialism Sosialaeth Socialisme اشتراكية समाजवाद 'ਸਮਾਜਵਾਦ' Ujamaa социализм https://t.co/BABVomtOjD | 5,836 |
| peterrichardbro | peter brown | UK politics Cricket Football Tolstoy Dylan. Films of Fellini, Fassbinder, Kieslowski and the like. | 5,527 |
| the_alexjs | Alex 🇪🇺🏳️🌈💙 | General chit chat. Trying to survive the current shit show on offer from No.10. #rejoin #fbpe #gtto unsolicited DMs blocked. | 5,344 |
| SimbaShaz | Simba Shaz | I'm just really mean and people think I am joking. keep scrolling through and accidentally like an old tweet. Qualified Chemical Engineer🔧🔬 | 5,273 |
| tearea13 | tearea | 💙#SunakOut #FBPE #GTTO #resist #rejoineurope #NHS #Statepensionstolen #Pensioninjustice | 5,206 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| Emma_Lepley_ | Xennial. TBI Survivor. Channel Relay ‘22 - https://t.co/CYPQHGX0Dg Opinions. Architect @bdp_com @NWnightingale @cccnhs | 13 |
| StepUp4Humainty | Sales Professional. Humanitarian. | 13 |
| Irisheyes2111 | Author of the Dillon and the Dark Elves novels. Firm believer in love knows no gender, doesn't care about race, religion or sexuality! Support worker and mam! | 10 |
| BeckyWillis123 | - | 9 |
| MissJustice1471 | Accountability 👩🏼⚖️Equality 🟰Fix the system 👮 Anti Corruption 👮🏼♂️Respect ☮️ Voice your injustice 📢Justice for all ⚖️Own your faults #YourVoiceMatters | 9 |
| JKM1976 | I'm so glad to be me. | 8 |
| ScotRenew | We work to grow Scotland’s renewable energy sector and sustain its position at the forefront of the global clean energy industry. | 7 |
| PennyBlogs | Mum to LittleMissC, MasterC & TubeStopBaby. Crochet addict, radio lover, tea drinker, WI member, train spotter, board gamer, podcaster & Ladybird book collector | 6 |
| JackTheHat11 | Hate Tories, Boris especially. Love animals, my family, Harry Potter and floral gums! Instagram : lovethe50slife Please No DMs as I rarely look at them anyway. | 6 |
| EV_Chief | #AVFC | 6 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1641349604011651072 | 370k small firms trapped into fixed tariff hikes said they'll consider closing, downsizing or restructuring when Government energy support ends on Saturday. @centricaplc @edfenergy @eonenergyuk @OctopusEnergy @OVOEnergy @ScottishPower please let SMEs renegotiate their tariffs. https://t.co/r0kiIciCQS | 24 |
| 1640593198861959168 | Last week I visited @hinkleypointc & the @nationalgrid substation that will move new low carbon electricity around the UK. Just one of the ways we're going to increase our energy security & reduce our reliance on volatile gas prices. Watch 📽️ @edfenergy @energygovuk https://t.co/ZCz84SUMwR | 23 |
| 1640712417582911503 | Dear @edfenergy your customer service is appalling! No gas meter working and waited in all day for your engineer. Pathetic text at nearly 3pm saying "unforeseen circumstances" means you didn't make it and it's up to ME to contact YOU to rearrange!! | 12 |
| 1641780961128992774 | Oh dear @edfenergy are at it again! They eventually supplied me with my final closing readings and yet continue to bill me! NOW they are threatening me with Legal Action THE MOST inefficient energy supplier in the UK? | 6 |
| 1640273465440628738 | Head of Nuclear Skills, Beccy Pleasant, on a collaboration with @DevelopExperts to bring nuclear into the classroom and build the future STEM workforce https://t.co/5yayUPjMTD #STEMcareers #nuclearskills @UKNNL @RollsRoyce @Nuclear_WS @NDAgovuk @The_ONR @magnoxsites @edfenergy | 6 |
| 1638616920235581456 | A huge thank you to our #SRNZEC23 Sponsors and Supporters for coming together and making the event happen: @edfenergy, @CrownEstateScot, @CornwallInsight, @Orsted, @SmartestEnergy, @sserenewables, @ETPScotland, @ogvenergy & @reNEWS_. https://t.co/kyWHOFDMRK | 4 |
| 1640684956262313987 | In partnership with @edfenergy we’re installing 100s of EV charging sockets for EDF employees, visitors and operational vehicles. So far: ⚡️over 42,800 charging sessions recorded ⚡️more than 352,100 kgs of CO2 saved ⚡️powered nearly 630,000 kWh See more https://t.co/r98Fq1tVdh https://t.co/FfwbBlHnNc | 3 |
| 1638504170410967040 | Insightful session with @RichardLochhead MSP, Minister for Just Transition, Employment and Fair Work; Ryanne Burges @edfenergy, Ragne Low @scotgov; Ross Laird, Grayling & Sarah Merrick, @RippleEnergy on the future policy environment & how government can support industry #SRNZEC23 https://t.co/lzcBQxqZZA | 3 |
| 1641068709878833153 | 🏆 EDF SCHOOLS CUP 22/23 🗓️ 28/04 1.30-7.30pm Tickets available at: https://t.co/RQ5ZBHI4x3 🏆 CUP FINAL - Reigning champions @strsglos take on @DeanCloseSchool! 🪙 PLATE FINAL - @HolmleighParkHS vs @KingsSchoolGlos! ⭐ EXHIBITION - @MarlingSchool vs @KLBSport @edfenergy https://t.co/nBJO8K9IYp | 2 |
| 1638545065076310016 | Niall Stuart from Hutcheson Associates, Suzanne Clifton from @edfenergy, James Brabben from @RWE_UK & Mark Timmons @sserenewables join us to discuss what’s needed to create a marketplace that delivers our ambitions at #SRNZEC23. https://t.co/BGBzzCsodr | 2 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1640712417582911503 | Dear @edfenergy your customer service is appalling! No gas meter working and waited in all day for your engineer. Pathetic text at nearly 3pm saying "unforeseen circumstances" means you didn't make it and it's up to ME to contact YOU to rearrange!! | 149 |
| 1640593198861959168 | Last week I visited @hinkleypointc & the @nationalgrid substation that will move new low carbon electricity around the UK. Just one of the ways we're going to increase our energy security & reduce our reliance on volatile gas prices. Watch 📽️ @edfenergy @energygovuk https://t.co/ZCz84SUMwR | 61 |
| 1641780961128992774 | Oh dear @edfenergy are at it again! They eventually supplied me with my final closing readings and yet continue to bill me! NOW they are threatening me with Legal Action THE MOST inefficient energy supplier in the UK? | 24 |
| 1640684956262313987 | In partnership with @edfenergy we’re installing 100s of EV charging sockets for EDF employees, visitors and operational vehicles. So far: ⚡️over 42,800 charging sessions recorded ⚡️more than 352,100 kgs of CO2 saved ⚡️powered nearly 630,000 kWh See more https://t.co/r98Fq1tVdh https://t.co/FfwbBlHnNc | 22 |
| 1641349604011651072 | 370k small firms trapped into fixed tariff hikes said they'll consider closing, downsizing or restructuring when Government energy support ends on Saturday. @centricaplc @edfenergy @eonenergyuk @OctopusEnergy @OVOEnergy @ScottishPower please let SMEs renegotiate their tariffs. https://t.co/r0kiIciCQS | 20 |
| 1638520625168785409 | I've just had a new smart meter installed, so much easier to monitor my energy use.... 😲. Is this something I should be concerned about @edfenergy? https://t.co/UMXp77ZY0M | 11 |
| 1638864001529532416 | When @edfenergy send you a final business electricity bill for £4000, make demands for payment, then after repeated disputes, finally agree it should be £220. These were 3 sets of LED carpark lights on for a maximum of 4/5 hours per night. Words fail me. | 9 |
| 1638545065076310016 | Niall Stuart from Hutcheson Associates, Suzanne Clifton from @edfenergy, James Brabben from @RWE_UK & Mark Timmons @sserenewables join us to discuss what’s needed to create a marketplace that delivers our ambitions at #SRNZEC23. https://t.co/BGBzzCsodr | 8 |
| 1638616920235581456 | A huge thank you to our #SRNZEC23 Sponsors and Supporters for coming together and making the event happen: @edfenergy, @CrownEstateScot, @CornwallInsight, @Orsted, @SmartestEnergy, @sserenewables, @ETPScotland, @ogvenergy & @reNEWS_. https://t.co/kyWHOFDMRK | 7 |
| 1641068709878833153 | 🏆 EDF SCHOOLS CUP 22/23 🗓️ 28/04 1.30-7.30pm Tickets available at: https://t.co/RQ5ZBHI4x3 🏆 CUP FINAL - Reigning champions @strsglos take on @DeanCloseSchool! 🪙 PLATE FINAL - @HolmleighParkHS vs @KingsSchoolGlos! ⭐ EXHIBITION - @MarlingSchool vs @KLBSport @edfenergy https://t.co/nBJO8K9IYp | 6 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #energybills | 10 |
| #edf | 10 |
| #srnzec23 | 10 |
| #energycrisis | 8 |
| #energy | 8 |
| #netzero | 6 |
| #nuclear | 5 |
| #climatechange | 5 |
| #edfenergy | 4 |
| #hinkley | 4 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @edfenergy | 688 |
| @martinslewis | 32 |
| @hinkleypointc | 28 |
| @energygovuk | 28 |
| @nationalgrid | 25 |
| @beverleyturner | 25 |
| @andrewbowie_mp | 24 |
| @octopusenergy | 20 |
| @ofgem | 17 |
| @ovoenergy | 13 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
19
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😡 | 20 | enraged_face |
| 🤬 | 10 | face_with_symbols_on_mouth |
| 🤣 | 9 | rolling_on_the_floor_laughing |
| ⚡ | 7 | high_voltage |
| 🤔 | 6 | thinking_face |
| 😂 | 5 | face_with_tears_of_joy |
| 📽️ | 4 | film_projector |
| 🏆 | 4 | trophy |
| 🙏 | 3 | folded_hands |
| 🙈 | 3 | see-no-evil_monkey |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 83 |
| People & Body | 16 |
| Objects | 11 |
| Travel & Places | 10 |
| Activities | 5 |
| Flags | 4 |
| Symbols | 3 |
| Animals & Nature | 1 |