Tweets Analysis - Keyword: @ecobank_nigeria
Overview
Total number of tweets analysed
1,768
Earliest tweet was on
2023-03-15
Latest tweet was on
2023-03-25
Tweets covering
9 days
Average age of authors' accounts
6 years
Summarization
Customers are complaining about Ecobank Nigeria not refunding failed transactions and debits, with some accusing the bank of being unresponsive or engaging in gossip instead of actual transactions. There are also calls for inclusive and transformative technology and digital education to address gender inequality. Additionally, there is an upcoming event hosted by Lagos Chamber and Ecobank Nigeria discussing breaking barriers for export financing. Finally, there are multiple requests for Ecobank Nigeria to reverse debited funds.
Topic Modeling
- Refunding and customer service issues with EcoBank Nigeria
- Jokes and criticisms about EcoBank Nigeria
- Gender inequality and the importance of technology education
- Export financing and breaking barriers to trade
- Failed transactions and the need for refunds
Emotional Analysis
The tweets express frustration, anger, and impatience towards Ecobank Nigeria for various issues ranging from unrefunded failed transactions to pending transactions and unresponsive customer service. There are also sarcastic and negative comments about the bank's reliability and professionalism. However, there is also a call for inclusive and transformative technology and digital education, as well as the need for vital information and network to break barriers for export financing.
Trend Analysis
- Customer complaints about failed transactions and refunds from Ecobank Nigeria
- Jokes and mockery about Ecobank Nigeria's services and reputation as a bank
- Digital education and gender inequality in relation to technology and the digital revolution
- Export financing and breaking barriers to trade
- Requests for refunds and assistance with failed transactions from Ecobank Nigeria
Types of Tweets
Number of Retweets
68
Percentage of total tweets
3%
Number of Original tweets
471
Percentage of total tweets
26%
Number of tweets that contain Mentions
1,768
Percentage of total tweets
100%
Number of tweets that were Replies
1,216
Percentage of total tweets
68%
Number of tweets that were Quotes
16
Percentage of total tweets
0%
Number of tweets that contain Hashtags
111
Percentage of total tweets
6%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 1149 |
| Twitter for iPhone | 454 |
| Twitter Web App | 157 |
| Sprout Social | 1 |
| IFTTT | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| npower_ng | N-Power | This is the Official Account of the Job Creation and Empowerment Initiative of the Social Investment Programme of the Nigerian Government. | 485,588 |
| StanbicIBTC | Stanbic IBTC | No matter the size of your dream, always believe that #ItCanBe. Slide into our DM, let’s get you closer to achieving it. ☎- 0700 909 909 909 | 341,207 |
| ecobici | ECOBICI CDMX | Sistema de Bicicletas Públicas, Ciudad de México🏙️🚲 Call Center: 5550052424 y 800 3262 421 📞 Servicio de lunes a domingo de 05:00 a 00:30 horas 🚴♂️🚴♀️ | 280,213 |
| africatechie | Rebecca Enonchong, FREng | Tech entrepreneur. Founder CEO @AppsTech, @iospaces -home of @AyooAfrica; Fellow @RAEngGlobal, Boards: @Activspaces @WHOFoundation, @ABANangels, @iccwbo | 190,576 |
| proshare | Proshare | Impact Research | Market Intelligence | Strategic Advisory | Stakeholder Engagements | Digital Media | 84,806 |
| scarfizal | THE PATRIOT | PATRIOT Arsenal & Barcelona fan tweets are my personal opinion | 69,748 |
| philip_george70 | George Isah Philip 🇳🇬 | A proud father & husband of 2 children. DM me for promo | 56,532 |
| oviosu | Tayo Oviosu | Hubny | Dad to 日章 & אליענה | Founder & Group CEO @Paga + @doroki_ng | @Kairosangels | @Bakcollege, @USC, @Stanfordgsb | @ChelseaFC fan! | 55,817 |
| InterswitchGRP | Interswitch Group | Interswitch is an Africa-focused integrated digital payments and commerce company. For customer service, please contact @iswsupport | 49,087 |
| get_carbon | Carbon | We can't promise to change your life but let's change the way you bank, pay, earn and spend Welcome change, get the app here 👉🏾 https://t.co/HBqtqw1sXP | 42,652 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| scarfizal | THE PATRIOT | PATRIOT Arsenal & Barcelona fan tweets are my personal opinion | 12,859 |
| philip_george70 | George Isah Philip 🇳🇬 | A proud father & husband of 2 children. DM me for promo | 11,775 |
| BestWitVictor | BestWit Victor | Self motivated, result oriented, God seeker. A professional teacher who loves discipline, honesty and simplicity. I believe in Jesus Christ | 11,416 |
| Mr_alayi | ALAYIOFPORTHARCOURT👑 | Entrepreneur with interest in Entertainment|Realtor|Public Relations|Tech|Media| Branding |@alnionline|@truckerx21 | | 9,779 |
| kabee_rah | Khabee_rah ✨✨ | simplicity is my addiction ✨ unilorite 😌 modest model ☺️ food lover 🙈 warri breed 💯 Dm for Ads and promotions | 9,561 |
| Paul_bolaji | SAPArudeen🚫 | Unapologetic boobs man,don't need your approval, I don't need your lectures. The views on here are mine nd mine only. #TeamNewcastle | 8,927 |
| hannytomi | Hanny Butter💕 | if avoiding problems was a person🤭. Mrs Peter🥰 | 6,516 |
| Kingsclothingz | lag Tailor with MSc | I'm a garment technician,i make trousers, shirt, suit,kaftans both cooprate and casuals. am really good at what i do....has good service Deleiver nationwide. | 5,008 |
| IAMWHYGEEY | #DefendersFC | PaxfulCertified||Binanian||Admin @gatewaytraffic||(ISC²)Candidates||TijjaniyyaMovement%||NFTsPhotoArts|| #CBN @DailyDiscovery @AfricanRappers | 5,005 |
| Adegbemiro29 | Adegbenro | A Muslim, B.A(ED) History, Historian. Man United fan 🙌 | 5,002 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| Patoskey4 | Solution, Funny gee😂| Dance dance Pikin| I make it when you laugh 😂😂 | 45 |
| Odogu_17 | Bio loading……….. | 21 |
| timmy_izecson | Proud Madridista || Open to learning anything new || Football lover || Fav Athlete: Neymar. || Good Vibes | 18 |
| kimmychika | 🙋♀ DERAD LUXURY HOUSE 🎁BEAUTY COSMETICS AND FASHION ACCESSORIES. Hobbies Writing Reading and Travelling. #diehardchelseafan #obidatti2023 | 18 |
| csmnig | CSM is an effective platform for addressing customer service gaps, mediating & ensuring service recovery. TAG US YOUR COMPLAINT | 18 |
| WisdomOtobrise | Fully Decentralized || Web3 enthusiast | 16 |
| Emzzy241 | Other names: || Emzzy241 || Mojiboye Emmanuel O. Learner Developer, Loves Football ⚽ and supports #mufc, Still on his road to Full Stack, Loves good food | 12 |
| OmagoroO | - | 10 |
| savo4all | God is love❤️ | 9 |
| SEPTEMBER29090 | DOWN TO EARTH BUT DONT TAKE ME FOR GRANTED. | 9 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1638635759652552711 | @DavidHundeyin @ecobank_nigeria what kind of rubbish do u guys do someone will send money to receive it is wahala | 2 |
| 1638798217780289537 | The Sec. @AfCFTANG, @segunawo will be speaking at the 'Breaking Barriers to Export Finance' event hosted by the @lagoschamber88 in collaboration with @ecobank_nigeria. The event is scheduled for the 23rd of March, 2023 by 10am. #AfCFTAforNigeria #AfCFTA #Trade #Export https://t.co/29sDO4vJ94 | 2 |
| 1637870029822648337 | @ecobank_nigeria : I have had to miss work 5 times in the last 2 weeks just to go to your branch office to physically fill out a form & report a failed POS transaction. Kindly update your ecobank app to allow customers electronically report failed transfers like @MyFCMB app https://t.co/iV4Di4XqOc | 1 |
| 1638421013426782208 | @realFFK @ecobank_nigeria I know you won’t respond to my dm until I call you out here maybe we should bring the whole matter here and people can help me out. | 1 |
| 1638435183438307328 | @ecobank_nigeria Money was sent to my ecobank yesterday money from Stanbic Ibtc...and it was debited but was never credited to my ecobank...please respond to me. | 1 |
| 1638434954370596868 | @ecobank_nigeria Account number: 5180059595 Transaction amount : #2980 Transaction date : 21-03-2023 | 1 |
| 1638424777852329986 | @AishaYesufu @ecobank_nigeria I have chatted you through your bank app nothing was done went to your bank in ado road no network went to elf no network can you reverse my payment? My payment for 22 of February, 11th of March and 2nd of March. My account 2303008146 . Please do the needful https://t.co/w6I7499wta | 1 |
| 1636611353979887617 | Pls @ecobank_nigeria @GroupEcobank how do I open my account that got blocked this morning? It's urgent please | 1 |
| 1636721494796513284 | @PeterObi @ecobank_nigeria Please Reverse my money that's been debited since 3weeks.. I beg you | 1 |
| 1638421362187567105 | @ecobank_nigeria Ecobank can we fix the issue we started some time ago, leaving customers hanging is not a good way to build trust. | 1 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1638189733602816002 | @PeterObi @MrMekzy_ @chude__ @ecobank_nigeria please refund my money. 8th March till now, no refund. Una no Dey tire to frustrate your customers? | 11 |
| 1638914833692213248 | @SaharaReporters @ecobank_nigeria you guys should refund my money.. Any failed transactions na debit without refunds. I dm no response | 10 |
| 1638254375297511434 | @misturgage @Sabinus1_ I heard today that @ecobank_nigeria is a not a bank it's only a town hall different from 😂😂 They only do amebo inside there 😂😂 | 9 |
| 1638255258659876899 | I heard new English today at the bank queue Lemme share "Who is behind your behind" Someone said that @ecobank_nigeria is not a bank but a townhall different from 😂, they do amebo inside there and no transaction is going on inside or on the ATM😂😂 | 8 |
| 1636679463302832128 | @africatechie @GroupEcobank @EcobankFdn @unwomenafrica @elieko @wef @ecobank_nigeria @EcobankResearch @EcobankKenya @EcobankUganda @EcobankRW @EcobankZW @237online @UgandaMFA @_AfricanUnion’s Agenda. Unfortunately, the opportunities of the digital revolution also present a risk of perpetuating existing patterns of gender inequality. The need for inclusive and transformative technology and digital education is therefore crucial for a sustainable future https://t.co/oiA4yo4Vhd | 8 |
| 1638514401354317824 | @fkeyamo @officialABAT @MBuhari @ecobank_nigeria please I made a transfer since on the 7th and 20th I have been debited but the recipient has not gotten the money and I have not been refund my money back | 6 |
| 1636684046993326081 | @africatechie @GroupEcobank @EcobankFdn @unwomenafrica @elieko @wef @ecobank_nigeria @EcobankResearch @EcobankKenya @EcobankUganda @EcobankRW @EcobankZW @237online @UgandaMFA ...through examples from experts and doers. NB: Simultaneous interpretation will be available in #English and #French @womensworldbnkg @Ibilola_Amao #WomenTellAll #womenintech #womeninscience #InternationalWomensDay #UNWomen @edobong_akpabio @IbukunAwosika @YIbukun @elisefoley https://t.co/pjzXGSEyMf | 6 |
| 1636287252056743936 | @ShayneBlack11 @Tofag_E @the_Lawrenz @ecobank_nigeria Nowhere to drag money give you😂😂😂 | 6 |
| 1638120073393995778 | Eco bank don dey mad oooo I did some transaction's and they claim to refund it but they didn't Shey dey wan shop my money ni @ecobank_nigeria @CBNNews | 5 |
| 1636818557009838083 | Hello @ecobank_nigeria, "pikin wey say him mama no go rest, him self, no go rest". Please check your DM let's not have issues. Thank you and kind regards. | 5 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #ecobankscam | 16 |
| #ecobankthepanafricanbank | 9 |
| #2500 | 9 |
| #3000 | 7 |
| #5000 | 5 |
| #2 | 5 |
| #ecobank | 5 |
| #110k | 5 |
| #500 | 4 |
| #175800 | 4 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @ecobank_nigeria | 1988 |
| @cenbank | 143 |
| @groupecobank | 70 |
| @gtbank | 38 |
| @zenithbank | 36 |
| @peterobi | 31 |
| @the_lawrenz | 27 |
| @opay_ng | 26 |
| @gtbank_help | 23 |
| @myaccessbank | 22 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
21
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😂 | 62 | face_with_tears_of_joy |
| 😡 | 60 | enraged_face |
| 😭 | 51 | loudly_crying_face |
| 😪 | 20 | sleepy_face |
| 🙏 | 19 | folded_hands |
| 🤣 | 13 | rolling_on_the_floor_laughing |
| 😠 | 11 | angry_face |
| 😩 | 10 | weary_face |
| 🙄 | 10 | face_with_rolling_eyes |
| 😢 | 10 | crying_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 316 |
| People & Body | 43 |
| Symbols | 5 |
| Flags | 5 |
| Travel & Places | 3 |
| Objects | 2 |
| Activities | 1 |
| Food & Drink | 1 |