Tweets Analysis - Keyword: @eCitizenKenya
Overview
Total number of tweets analysed
90
Earliest tweet was on
2023-02-08
Latest tweet was on
2023-02-17
Tweets covering
9 days
Average age of authors' accounts
7 years
Summarization
Kenya is aiming to automate over 5,000 public services within six months, with over 1,200 services already on-boarded onto the eCitizenKenya platform. Issues in the tweets raised include: not being able to book appointments for good conduct applications, one-off server and login issues, payment problems, not being able to choose a location for fingerprint taking, problems with name searches, not receiving passports and birth certificates, and not being able to book appointments for clearance certificate. Advice was suggested to visit their nearest Huduma cyber centre for assistance with the issues faced.
Topic Modeling
- Automating public services
- Good Conduct Application and Fingerprint Taking
- Name Search and Ministry of Education
- Driving License Payment
- Police Clearance Certificate
Emotional Analysis
The tweets reflect a range of emotions from excitement and appreciation to confusion, frustration, and anxiety. People are excited about Kenya's plan to automate over 5,000 public services, but are having difficulty with the eCitizenKenya platform and various services. People are also expressing confusion about the lack of appointment booking options for Good Conduct, and frustration about the inability to log in, validate IDs, and generate licenses. There is also anxiety about the long wait times for birth certificates and other services. Overall, the tweets reflect a mix of positive and negative emotions.
Trend Analysis
- Automation of public services
- Appointment scheduling for services
- Payment issues
- Login issues
- Delays and wait times
Types of Tweets
Number of Retweets
4
Percentage of total tweets
4%
Number of Original tweets
51
Percentage of total tweets
56%
Number of tweets that contain Mentions
90
Percentage of total tweets
100%
Number of tweets that were Replies
35
Percentage of total tweets
38%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
1
Percentage of total tweets
1%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 51 |
| Twitter Web App | 30 |
| TweetDeck | 7 |
| Twitter for iPad | 2 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| HudumaKenya | Huduma Kenya | For any assistance Call: 020 6900020. Always happy to serve you! | 206,881 |
| mmnjug | mmnjug™ | From where I sit: There is a certain majesty in simplicity. | 64,170 |
| ekkathenya | Kinoti Wa Kinoti (KwK) | Umoja , Nairobi GeneralFrom Tharaka Nithi CountyHe has rubbed shoulders against a baobab tree ekkathenya@gmail.com TiQno Mwenyewe#KOT 🇰🇪 | 6,848 |
| lexy_Boychild | Alex | Entrepreneur. Network Engineer N Support. | 5,914 |
| Amethyst7purple | Some Shades Of Purple ; | You Teach People How To Treat You !Peace Through Strength! Idea innovator ; Idea ameliorator. PSALM 135:5,6 ;PHILIPPIANS 2:5-11 ; ROMANS 8:26,27. | 3,397 |
| Muheavy01 | Mean Philosopher | 😎African 😎 | 2,980 |
| dolapo_yanju | Dolapo Adeyanju | Research Analyst || Writer || AERC Scholar || DAAD Scholar || AgricEconomist || PalmoilTrader || ChristAmbassador || MUFC || #WomenInAgric 🥬🍈☘️🌱 | 2,850 |
| _koomedenis | KOOME DENIS🇰🇪 | |IT Consultant|Writer|Farmer| Android Developer (Kotlin)I’m looking to collaborate on building things. Check my small projects at https://t.co/3uiQRs0qW2 | 1,929 |
| DocsExplainFM | DOCTORS EXPLAIN DIGITAL HEALTH Co. Ltd | We enhance work-life balance for carers, create jobs for the unemployed; enhance convenience, and make specialized care and lifesaving info accessible. | 1,743 |
| mosebu | THE PROPHET | Peace, humanity and rightness forever | 1,732 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| ekkathenya | Kinoti Wa Kinoti (KwK) | Umoja , Nairobi GeneralFrom Tharaka Nithi CountyHe has rubbed shoulders against a baobab tree ekkathenya@gmail.com TiQno Mwenyewe#KOT 🇰🇪 | 7,633 |
| lexy_Boychild | Alex | Entrepreneur. Network Engineer N Support. | 6,511 |
| mosebu | THE PROPHET | Peace, humanity and rightness forever | 5,000 |
| mistashaydee | Son of a Legend #S7ILLRISING | Fluffy believes in Quando laboramus fidelis est Deus | 4,998 |
| DocsExplainFM | DOCTORS EXPLAIN DIGITAL HEALTH Co. Ltd | We enhance work-life balance for carers, create jobs for the unemployed; enhance convenience, and make specialized care and lifesaving info accessible. | 4,340 |
| Muheavy01 | Mean Philosopher | 😎African 😎 | 3,253 |
| _koomedenis | KOOME DENIS🇰🇪 | |IT Consultant|Writer|Farmer| Android Developer (Kotlin)I’m looking to collaborate on building things. Check my small projects at https://t.co/3uiQRs0qW2 | 2,459 |
| Rensonotieno | Renson🇰🇪 | Chemist |:| Young CEO |:| Enthusiast |:| ☎️+254715496650 |:| #MUFC |:| | 2,261 |
| janabi_opogo | janabi's foundation | a devoted father,rugby coach, founder of kwale girls rugby .kwaledivasrugby@gmail +254705093000https://t.co/QuRHfA8Rw1PayPal Ac opogoochieng@gmail. | 2,206 |
| mmnjug | mmnjug™ | From where I sit: There is a certain majesty in simplicity. | 2,065 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| HudumaKenya | For any assistance Call: 020 6900020. Always happy to serve you! | 7 |
| eCitizenkenya__ | The Official eCitizen Kenya Twitter Feed. ☎️Helpline: +254202390008 | 6 |
| venom19c | Aviation✈️|| Travel || Infrastructure || Technology ||Graffiti || WWE || Ferrari F1 ||Hala Madrid ||Old Skool ♩♪♫♬|| Family ||God Y'all Dont Hear Me Tho... | 4 |
| mosebu | Peace, humanity and rightness forever | 4 |
| ImmerQuaint | mambacita🏀🏀 | 3 |
| 1stworldkenya | GOD,guns,Glory.Jesus Saves | 2 |
| wanjiru_kev | Actor|| Footballer|| Motivational speaker ||Script writer|| Capricorn ♑Radio Show Host @ECN Radio 99.9 fm||photographer|| videographer ||God's son | 2 |
| ekkathenya | Umoja , Nairobi GeneralFrom Tharaka Nithi CountyHe has rubbed shoulders against a baobab tree ekkathenya@gmail.com TiQno Mwenyewe#KOT 🇰🇪 | 2 |
| beth_mang | - | 2 |
| ToptrailL | #Bookkeeping #Accounting #Company Secretarial Services #Business Advisory #Management consulting | 2 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1625765067319902208 | @eCitizenKenya good morning.. Is there any issue with making payments for business license for Msa County? Says organization is not available for payment? | 1 |
| 1626082936226209794 | Kenya seeks to automate provision of over 5,000 public services within six months and reports says over 1,200 services have been on-boarded on the @eCitizenKenya platform. - @MaudhuiHouse | 1 |
| 1626641617615568896 | @HudumaKenya @eCitizenKenya Huduma centre city square | 0 |
| 1624696719786266626 | @HudumaKenya @eCitizenKenya @Venom Give me a solution that might actually work, don't tell me to f5 the page and it's something i did already with nothing coming. | 0 |
| 1624357084379877377 | @HudumaKenya @eCitizenKenya @Venom Nothing to follow. https://t.co/m3QUVSwb5d | 0 |
| 1624366871565795331 | To register for a company pin and include #vat as an obligation, here are the requirements and process. #itax @KRACare @KRACorporate @HudumaKenya @C_ServicesKE @eCitizenKenya @Entrepreneur @Tenders_Unltd https://t.co/KHIYk6fMHq | 0 |
| 1624374886956253184 | @venom19c @eCitizenKenya @Venom @venom19c Kindly refresh your page.^JM | 0 |
| 1624401262744686594 | @eCitizenKenya My email keep on saying invalid email format when creating an account for e citizenWhat could be the problem. | 0 |
| 1624445323669041152 | @eCitizenKenya trying to book appointment to be taken finger print but i cannot | 0 |
| 1624448539391664129 | @eCitizenKenya assist resolve this https://t.co/Qmb3Vsr43V | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1626082936226209794 | Kenya seeks to automate provision of over 5,000 public services within six months and reports says over 1,200 services have been on-boarded on the @eCitizenKenya platform. - @MaudhuiHouse | 3 |
| 1625135380520468485 | @eCitizenKenya hey applied for good conduct but the option to book appointment is not there after paying why | 2 |
| 1625420656299978754 | @eCitizenKenya There is this man at Thika huduma center , police clearance certificate desk taking finger prints . Ever smiling , good in creating rapport and willing to assist. KUDOS | 2 |
| 1626157843005988866 | @eCitizenKenya i have been doing a name search for my school. I have a letter of no objection from the ministry of education but you have denièd me the name yet i have added the location as advised earlier. | 2 |
| 1625090783387738113 | @eCitizenKenya I paid for driving licence yesterday on 12/2/2023 through TIMS account but the invoice and licence disappeared before i could generate. mpesa transaction code RBC216E7MU E-CITIZEN account EHJKOXN NAME GRACE kARWITHA KIRAMBIA ID. 37006605. Please assist | 1 |
| 1625503398077550593 | @eCitizenKenya hello I made a payment for a particular service last week but the company called and said that the payment did not reflect please assist | 1 |
| 1624747845898371073 | @eCitizenKenya I am applying for my police clearance certificate on my ecitizen portal, and I have finished the whole process, including payment. however, it doesn't prompt me to choose the location for fingerprint taking. please advise | 1 |
| 1624300570764005376 | @eCitizenKenya @HudumaKenya Did you remove the option for appointment booking for Good conduct because i did an application yesterday and paid but it did't give me the option for booking a date for finger print taking. Kindly advise. | 1 |
| 1625186957813858312 | @eCitizenKenya error! We can not validate your id number . Please help ! | 1 |
| 1625171972777816065 | @eCitizenKenya Hello I've been waiting for my passport for over 5 months now please advice | 1 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #vat | 1 |
| #itax | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @ecitizenkenya | 89 |
| @hudumakenya | 11 |
| @venom | 9 |
| @venom19c | 7 |
| @brs_kenya | 4 |
| @l0c0_l0c01 | 3 |
| @owenhinga | 3 |
| @maudhuihouse | 2 |
| @toptraill | 2 |
| @e_ithagu | 2 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
5
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😂 | 3 | face_with_tears_of_joy |
| 🕊️ | 1 | dove |
| 😅 | 1 | grinning_face_with_sweat |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 4 |
| Animals & Nature | 1 |