Tweets Analysis - Keyword: @DollarCars
Overview
Total number of tweets analysed
79
Earliest tweet was on
2023-03-14
Latest tweet was on
2023-03-23
Tweets covering
9 days
Average age of authors' accounts
9 years
Summarization
The tweets consist of multiple complaints and feedback about Dollar Cars and their services, including long wait times, rude employees, unavailability of cars, issues with the offered vehicles, and poor customer service. Some users have reported positive experiences with the customer service representatives, while others have expressed dissatisfaction and frustration with the company.
Topic Modeling
- Customer service complaints
- Rental car experiences
- Issues with car availability
- Displeasure with specific rental car companies
- Problems with reservations or rentals
Emotional Analysis
The tweets express frustration, disappointment, and anger towards DollarCars. Customers report issues such as long wait times, poor customer service, and unavailability of cars. Some customers share positive experiences with the company's customer service while others vow never to use the company again. Overall, the tweets suggest a lack of satisfaction and negative emotions towards DollarCars.
Trend Analysis
- Complaints about poor customer service and wait times at DollarCars and Hertz rental locations, including long lines and lack of available cars
- Praise for professional and courteous customer service representatives at Hertz and DollarCars
- Issues with rental car selection, including cars that are vulnerable to theft and cars that smell of cigarette smoke
- Suggestions for improvement, such as hiring more staff and offering better rental car options
- Humorous references to popular culture, including the TV show Seinfeld
Types of Tweets
Number of Retweets
6
Percentage of total tweets
7%
Number of Original tweets
40
Percentage of total tweets
50%
Number of tweets that contain Mentions
79
Percentage of total tweets
100%
Number of tweets that were Replies
28
Percentage of total tweets
35%
Number of tweets that were Quotes
7
Percentage of total tweets
8%
Number of tweets that contain Hashtags
10
Percentage of total tweets
12%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 47 |
| Twitter for Android | 21 |
| Twitter Web App | 9 |
| Couponit | 1 |
| Foursquare | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| ChrisStrub | Chris Strub 🇺🇦 | CEO, @IAmHereLLC ▪️ Former VP of Communications, Bodies Race Company ▪️ @GivingDayGuy livestream producer▪️ @50States100Days author ▪️ Running the USA 🇺🇸 | 16,502 |
| KayleighMichael | ✨Poppii🌻🔜Antifractals ATL🖤🔜EDCVegas 🎡 | 28🌻Free Spirit ☯️🕉Wiccan🔮Hoopist⭕️Bartender🍸Sassy🐶Traveled✈️Sicilian🇮🇹Snowboarder🏂Festivals✨HeadBanger❌TreeHugger🌳Stoner🛸9/25/22🖤 EDM since 2013 🔥 | 14,528 |
| BrownPoints | Chaitanya | I’ll help you plan your next vacation using 💳 Points and Miles 🌍 Tweet about remote work and travel. | 4,386 |
| FishOn_FishOff | Stephen Sautner | NY Times "Outdoors" contributor. Author of "A Cast in the Woods," and "Fish On, Fish Off," edited "Upriver and Downstream." Fish. Swash. Outhouses. | 2,627 |
| salbre81 | Sally | I have ADHD. I don't read my tweets before sending them. I write them when distracted, so expect typos and sometimes stuff that doesn't make sense ! | 2,259 |
| nicholas_biondi | Nick Biondi | PA's okayest angler! Saving the world, one farm at a time. | 1,624 |
| couponit | Couponit | Get big deals. Support small businesses. 👉 Follow unlimited coupons. 👈 | 1,255 |
| shahiquzzama | Shahiquzzama | Technical consultant | Programmer | Python | Microsoft Technologies | cloud computing | Social Activist | RTs do not endorsement | 818 |
| colombiancomic | Oscar Collazos | Oscar. Not Carlos. | 584 |
| bflosenrab | Kathleen | dcbuffalomarylander. U2. Tragically Hip. CanCon music fan. artist. Hibernophile and slowly aspiring Gaeilgeoir. hockey. history. amateur genealogist. etc. | 576 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| KayleighMichael | ✨Poppii🌻🔜Antifractals ATL🖤🔜EDCVegas 🎡 | 28🌻Free Spirit ☯️🕉Wiccan🔮Hoopist⭕️Bartender🍸Sassy🐶Traveled✈️Sicilian🇮🇹Snowboarder🏂Festivals✨HeadBanger❌TreeHugger🌳Stoner🛸9/25/22🖤 EDM since 2013 🔥 | 4,659 |
| salbre81 | Sally | I have ADHD. I don't read my tweets before sending them. I write them when distracted, so expect typos and sometimes stuff that doesn't make sense ! | 4,044 |
| Teddydrum | Teddy Mascari | Operations MGMT Spec-25 years. Family man to my beautiful wife, Sara and twin boys Christian and Mason. Marching Percussion Specialist over 25 years. | 2,461 |
| gf212121 | Gene Frey | There's such a lot of world to see | 2,041 |
| bflosenrab | Kathleen | dcbuffalomarylander. U2. Tragically Hip. CanCon music fan. artist. Hibernophile and slowly aspiring Gaeilgeoir. hockey. history. amateur genealogist. etc. | 2,018 |
| FishOn_FishOff | Stephen Sautner | NY Times "Outdoors" contributor. Author of "A Cast in the Woods," and "Fish On, Fish Off," edited "Upriver and Downstream." Fish. Swash. Outhouses. | 1,836 |
| jkdelaney | John Delaney | New Yorker now living in Downeast Maine, birder, amateur astronomer, guitar player, occasional writer, and husband | 1,624 |
| nicholas_biondi | Nick Biondi | PA's okayest angler! Saving the world, one farm at a time. | 1,622 |
| flyingtigers | Rick Borgmeyer | Huge Mizzou, Cardinals, and Blues fan. | 1,536 |
| ChrisStrub | Chris Strub 🇺🇦 | CEO, @IAmHereLLC ▪️ Former VP of Communications, Bodies Race Company ▪️ @GivingDayGuy livestream producer▪️ @50States100Days author ▪️ Running the USA 🇺🇸 | 1,492 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| LawForBullying | - | 7 |
| dantm42 | Having fun in the sun | 4 |
| pls9surur2 | هنا⭐️شي غريب⭐️بعفوية وتلقائية 🗣مُفكر هنا كتاباتي حتى ترا النور ذات يوم ⭕️لم أُنسخ بعد لا بديل لي | 4 |
| Bigbriinpgh | - | 3 |
| classictraveler | Traveling and experiencing other cultures, places and people has been a lifelong dream and helping others to do the same is what I love to do. | 3 |
| nicholas_biondi | PA's okayest angler! Saving the world, one farm at a time. | 3 |
| gregzirkle | semi-pro comedian | 3 |
| angryjewishgirl | ew, VIP doesn’t stand for Vastly Icky Poser. what are you doing here? | 2 |
| salbre81 | I have ADHD. I don't read my tweets before sending them. I write them when distracted, so expect typos and sometimes stuff that doesn't make sense ! | 2 |
| FishOn_FishOff | NY Times "Outdoors" contributor. Author of "A Cast in the Woods," and "Fish On, Fish Off," edited "Upriver and Downstream." Fish. Swash. Outhouses. | 2 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1637142622979457026 | Hey @thriftycars, @DollarCars, @Hertz way to ruin vaca start in FLL...just spent 2 hrs in line to pick up...only to be told no cars avail. and I'd have to wait another hour minimum...poor guy in front of me has been waiting 15 hrs... there's another 150 ppl behind me! Nuts!!! https://t.co/Zqwh8gFJQd | 1 |
| 1636103879749259264 | @DollarCars This is insanity at FLL airport! How can this be allowed? You need to get other people here to work. 3 people working and a line that will take hours! #cars #rental #thrifty #sixt #avis https://t.co/61ATZXJYIx | 1 |
| 1638373468910624768 | @DollarCars Love the fact that I, plus 60 other people are standing in a line at 10:53 at MCO with one fucking agent working the desk. https://t.co/F5jbyDQp23 | 1 |
| 1636107724214640640 | @DollarCars @wsvn My elderly mom is standing here on this horrendous line and not even a place for her to sit!! https://t.co/Or1viJ8Thx | 1 |
| 1636107296857108482 | @DollarCars @wsvn This is absolutely horrible! People are sleeping on the floor! How can you not be prepared. I have rented countless times in my life and never have I seen this type of situation. UNACCEPTABLE https://t.co/3lJtvV1cOs https://t.co/Xj2k0XJUar | 1 |
| 1636852895034269701 | Hi @DollarCars. The manager at the San Antonio airport who worked around 2pm today was the most unhelpful, unwilling, rigid, most anti-customer service person I’ve ever encountered. And thanks to her, I’ll be taking my business anywhere but @Hertz, Dollar or @thriftycars. | 0 |
| 1636826161920524298 | @DollarCars not treating ppl well in the ATL. 2 hours and counting. Saying another 2 hours after you check in….that’s WITH a reservation #saddays https://t.co/MXdBiWPA6l | 0 |
| 1636816258061533184 | Dear @DollarCars y’all NEED to do BETTER! It’s been almost 4 hours. Dude wtf are y’all doing?? This is ABSOLUTELY ridiculous! Do not use @DollarCars ATL they don’t know how to do anything let alone run a buisness #ThisIsAbsolutelyRidiuclous #HireMorePeople | 0 |
| 1636782662835748864 | Almost an hr and im still not even halfway to the car rental desk. @DollarCars in ATL, do better. | 0 |
| 1636909415000608768 | @DollarCars shouldn’t take an hour to get a rental car… send help | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1636816258061533184 | Dear @DollarCars y’all NEED to do BETTER! It’s been almost 4 hours. Dude wtf are y’all doing?? This is ABSOLUTELY ridiculous! Do not use @DollarCars ATL they don’t know how to do anything let alone run a buisness #ThisIsAbsolutelyRidiuclous #HireMorePeople | 11 |
| 1637868279468285959 | Update on @Hertz @DollarCars issue: Spoke with a very nice customer service rep who authorized a credit for our misunderstanding! | 7 |
| 1638518800218767362 | When I rented a car in SF the guy gave me a Kia Soul and was like “I basically wold avoid parking it (?) because anybody can break in with a USB” okay then perhaps don’t offer this vehicle ?? @DollarCars lmk if you have thoughts! https://t.co/kXeZu0n8eq | 3 |
| 1636494865646190592 | @nicholas_biondi @FishOn_FishOff @DollarCars @Hertz @Snowbird @AltaSkiArea I second this. I was driving to Logan from SLC and got pressure to upgrade b/c the snow was bad on the highways (which it was not; it was non-existent), but they were very pushy. I said not, but it turned me off. Had zero issues. | 2 |
| 1637142622979457026 | Hey @thriftycars, @DollarCars, @Hertz way to ruin vaca start in FLL...just spent 2 hrs in line to pick up...only to be told no cars avail. and I'd have to wait another hour minimum...poor guy in front of me has been waiting 15 hrs... there's another 150 ppl behind me! Nuts!!! https://t.co/Zqwh8gFJQd | 2 |
| 1637172080973164544 | @Hertz @DollarCars very unacceptable behavior by one of your agents. I had booked a car directly through you guys and had a confirmation for it. On reaching the counter, the lady completely refused to honor the reservation no compensation no alternatives offered. | 1 |
| 1637911492174462976 | @FishOn_FishOff @Hertz @DollarCars Perseverance combined with a professional demeanor pays off. Good on you.👍 | 1 |
| 1637320188407214083 | @BrownPoints @Hertz @DollarCars https://t.co/3SHxZYxC1m Seinfeld continues to be hilariously relevant | 1 |
| 1636493252718125058 | @FishOn_FishOff @DollarCars @Hertz @Snowbird @AltaSkiArea Probably just a coincidence, but the most unpleasant experience with rental car people I've ever had was at Salt Lake City Airport. I'll pay the extra to fly into Jackson next time. | 1 |
| 1636103879749259264 | @DollarCars This is insanity at FLL airport! How can this be allowed? You need to get other people here to work. 3 people working and a line that will take hours! #cars #rental #thrifty #sixt #avis https://t.co/61ATZXJYIx | 1 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #cars | 3 |
| #rental | 3 |
| #thrifty | 2 |
| #sixt | 2 |
| #avis | 2 |
| #couponit | 1 |
| #dobetter | 1 |
| #saddays | 1 |
| #thisisabsolutelyridiuclous | 1 |
| #hiremorepeople | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @dollarcars | 81 |
| @hertz | 17 |
| @thriftycars | 7 |
| @fishon_fishoff | 7 |
| @wsvn | 5 |
| @snowbird | 4 |
| @altaskiarea | 4 |
| @lawforbullying | 3 |
| @nicholas_biondi | 2 |
| @ndlcalvisio | 2 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
8
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🤷🏼♂️ | 1 | man_shrugging_medium-light_skin_tone |
| 👍 | 1 | thumbs_up |
| 😍 | 1 | smiling_face_with_heart-eyes |
| 👇 | 1 | backhand_index_pointing_down |
| 😂 | 1 | face_with_tears_of_joy |
| 💕 | 1 | two_hearts |
| 🖕🏾 | 1 | middle_finger_medium-dark_skin_tone |
Emojis groups
| Emoji Group | Count |
|---|---|
| People & Body | 4 |
| Smileys & Emotion | 3 |