Tweets Analysis - Keyword: @DHLUSHelp
Overview
Total number of tweets analysed
25
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-30
Tweets covering
8 days
Average age of authors' accounts
7 years
Summarization
The tweets cover various customer service and delivery issues with DHL in different countries, including delayed deliveries, damage to personal property caused by DHL drivers, unresponsive customer service, and unfulfilled delivery guarantees. Some customers also express frustration with confusing or contradictory information provided by DHL representatives. There are also several tweets wishing for a blessed Ramadan to DHL clients.
Topic Modeling
- Greetings and well wishes for Ramadan
- Inquiry and request for information on parcel delivery
- Complaints and issues with package delivery
- Concerns and frustrations with DHL's customer service
- Requests for assistance with tracking and managing packages
Emotional Analysis
The emotional tone of these tweets is generally negative, with frustration, anger, and disappointment being the most commonly expressed emotions. Many of the tweets are complaints about lost or delayed packages, poor customer service, or other issues with DHL's services. However, there are also some positive tweets wishing others a peaceful Ramadan and asking for help with packages. Overall, the emotions expressed in these tweets are varied, but mostly negative.
Trend Analysis
- Customer complaints about delayed, lost or mishandled packages
- Requests for help and assistance related to package delivery and tracking
- Mention of Ramadan and greetings during the holy month
- Concerns regarding DHL's customer service and communication
- Mention of specific DHL services and branches, such as DHLUSHelp, DHLMENA, DHLExpress, DHLGlobal, and DHLCanadaHelp
Types of Tweets
Number of Retweets
1
Percentage of total tweets
4%
Number of Original tweets
10
Percentage of total tweets
40%
Number of tweets that contain Mentions
25
Percentage of total tweets
100%
Number of tweets that were Replies
14
Percentage of total tweets
56%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
2
Percentage of total tweets
8%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 10 |
| Twitter for Android | 8 |
| Twitter for iPad | 3 |
| Twitter Web App | 3 |
| Sprout Social | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| BSoftaofta | Boo SoftaOfta | Iam younger then Zlatan a week or so. I love girls weed traning. Drugs is best if you mix at least 3 at a time. Peace love & understanding to you all. | 7,437 |
| DhlExpressMY | DHL Express Malaysia | International shipping made easier with our extensive network & vast experience in customs clearance. Follow us for export, import, ecommerce & business advice. | 1,352 |
| chace_verity | Chace Verity | They. Demi/pansexual. I write queer books and cry over beautiful art a lot. UP NEXT: The Demon Inside Me on March 24 | 1,180 |
| kathrynswartz | geriatric millennial | Shopping. Media. Tech. Chicago-Los Angeles-Chicago. Recovering journalist. Fan of @fakenickrees. #mizzou | 1,049 |
| AmazingMagic | Andrew Michals | Magician & in the business of MAKING magic at @FUNinc, founder of @InvisThreads. Fan of Disney, animatronics & a wicked game of air hockey. | 539 |
| bettersafaris | Better Safaris | Sustainable African Safaris for the modern day responsible traveller #TravelBetter ♻️ | No booking fees | Contact us today ⬇️ | 314 |
| MomOfAHorseLove | Daisy | Mom of a horse lover. Lover of country music. #CharcotMarieTooth #Neuropathy #DaisysGemz #$5Bling #paparazzi #CrazyDaisysRandomThoughts #podcast | 227 |
| bibabruja | hi i'm mgn 🏔️ | functions best above tree line | 195 |
| rakshasablade | milk vampire | god is a little bitch and im not afraid to slap his nuts off | 163 |
| gcalvert | Greg | Happily retired corporate guy, current entrepreneur. Travel, photography, food, wine. And travel. And wine. | 136 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| BSoftaofta | Boo SoftaOfta | Iam younger then Zlatan a week or so. I love girls weed traning. Drugs is best if you mix at least 3 at a time. Peace love & understanding to you all. | 7,590 |
| AmazingMagic | Andrew Michals | Magician & in the business of MAKING magic at @FUNinc, founder of @InvisThreads. Fan of Disney, animatronics & a wicked game of air hockey. | 1,898 |
| kathrynswartz | geriatric millennial | Shopping. Media. Tech. Chicago-Los Angeles-Chicago. Recovering journalist. Fan of @fakenickrees. #mizzou | 1,302 |
| MomOfAHorseLove | Daisy | Mom of a horse lover. Lover of country music. #CharcotMarieTooth #Neuropathy #DaisysGemz #$5Bling #paparazzi #CrazyDaisysRandomThoughts #podcast | 1,056 |
| chace_verity | Chace Verity | They. Demi/pansexual. I write queer books and cry over beautiful art a lot. UP NEXT: The Demon Inside Me on March 24 | 569 |
| rakshasablade | milk vampire | god is a little bitch and im not afraid to slap his nuts off | 467 |
| bibabruja | hi i'm mgn 🏔️ | functions best above tree line | 426 |
| gcalvert | Greg | Happily retired corporate guy, current entrepreneur. Travel, photography, food, wine. And travel. And wine. | 393 |
| mst6el | Thutter | - | 359 |
| bettersafaris | Better Safaris | Sustainable African Safaris for the modern day responsible traveller #TravelBetter ♻️ | No booking fees | Contact us today ⬇️ | 313 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| bibabruja | functions best above tree line | 2 |
| Deezus_AO | - | 2 |
| rwbstars01 | I don’t have anything interesting for a Bio I’m not into classism Just A Political Orphan | 2 |
| mst6el | - | 2 |
| chace_verity | They. Demi/pansexual. I write queer books and cry over beautiful art a lot. UP NEXT: The Demon Inside Me on March 24 | 1 |
| wally_qwert | - | 1 |
| rseelg | a wife, a mom, and a LD teacher ♥️. Master of Education in Educational Leadership, NDSU, USA. #GoBison | 1 |
| rakshasablade | god is a little bitch and im not afraid to slap his nuts off | 1 |
| owaidiqbal | - | 1 |
| kathrynswartz | Shopping. Media. Tech. Chicago-Los Angeles-Chicago. Recovering journalist. Fan of @fakenickrees. #mizzou | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1641560689096400902 | @DHLUSHelp please see the DM | 0 |
| 1641429495620960257 | @DHLUSHelp Here is an example of recent orders 6 days with DHL 2 days with @UPS I had another order before the one above same 🐌mode The most recent order was supposed to be here today but now it says April 4th it's current location is 3.24hrs away from the destination 🐌mode | 0 |
| 1638592966028664857 | #Ramadan2023 @DHLMENA @DHLexpress @DHLNL @DHLExpressFr @DhlExpressMY @dhlexpressuk @DHLExpressIndia @DHLPaket @DHLUSHelp @DHLCanadaHelp #DHL #PAKISTAN #Ramazan https://t.co/D6QZ3JbhKu | 0 |
| 1638593867023884299 | @owaidiqbal @DHLMENA @DHLexpress @DHLNL @DHLExpressFr @dhlexpressuk @DHLExpressIndia @DHLPaket @DHLUSHelp @DHLCanadaHelp Dear Owaid Iqbal Hussain Wishing you a blessed and peaceful Ramadan! 🙂 Dony, DHL Express Malaysia | 0 |
| 1638689581376716801 | @DHLUSHelp Hello I need help, my maximum age is 60-70 years old I cant wait till 31 Jul 2584 to receive my package https://t.co/wAhto5uQBF | 0 |
| 1638693200234790912 | @DHLUSHelp @DHLMENA Well, this package received by US DHL still not get on MENA hands till 2584. | 0 |
| 1638744162760531968 | @DHLexpress can you please help with a shipment @DHLUSHelp | 0 |
| 1638818290779709442 | @DHLexpress @DHLGlobal @DHLMENA @DHLMex @DHLUS @DHLUSHelp LOOK AT THE ATTACHED IMAGE OF THE EMAIL I RECEIVED FROM DHL EMPLOYEES AFTER FAILING TO DELIVER MY SHIPMENT PROPERLY https://t.co/NxJE5jii63 | 0 |
| 1638879358478864384 | so @DHLUSHelp said it would be on the next flight. i'm thrilled to tell our mars simulation students that the weeklong experience they're about to leave for is canceled because DHL has our dome cover hostage. https://t.co/DxvEiKKvb9 | 0 |
| 1638879718593429509 | @bibabruja @DHLUSHelp what the hell dhl | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1638593867023884299 | @owaidiqbal @DHLMENA @DHLexpress @DHLNL @DHLExpressFr @dhlexpressuk @DHLExpressIndia @DHLPaket @DHLUSHelp @DHLCanadaHelp Dear Owaid Iqbal Hussain Wishing you a blessed and peaceful Ramadan! 🙂 Dony, DHL Express Malaysia | 1 |
| 1639697067755880448 | @DHLUSHelp hello! i sent a dm about my parcel and would appreciate any info you can provide! | 1 |
| 1639675827850977280 | Hey @dhlushelp at 7:59pm in Spokane, WA your driver side swiped my car, slammed on the breaks after impact, then kept driving. Customer service is closed until Monday, but DHL is responsible for a hit a be run. https://t.co/AnztzEd5Eh | 1 |
| 1638879358478864384 | so @DHLUSHelp said it would be on the next flight. i'm thrilled to tell our mars simulation students that the weeklong experience they're about to leave for is canceled because DHL has our dome cover hostage. https://t.co/DxvEiKKvb9 | 1 |
| 1638882082951946240 | @DHLUSHelp that's what you told us yesterday. 🫠 | 1 |
| 1641560689096400902 | @DHLUSHelp please see the DM | 0 |
| 1638967099514322944 | @DHLUSHelp DM sent | 0 |
| 1638592966028664857 | #Ramadan2023 @DHLMENA @DHLexpress @DHLNL @DHLExpressFr @DhlExpressMY @dhlexpressuk @DHLExpressIndia @DHLPaket @DHLUSHelp @DHLCanadaHelp #DHL #PAKISTAN #Ramazan https://t.co/D6QZ3JbhKu | 0 |
| 1638689581376716801 | @DHLUSHelp Hello I need help, my maximum age is 60-70 years old I cant wait till 31 Jul 2584 to receive my package https://t.co/wAhto5uQBF | 0 |
| 1638693200234790912 | @DHLUSHelp @DHLMENA Well, this package received by US DHL still not get on MENA hands till 2584. | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #dhl | 2 |
| #fedex | 1 |
| #ramadan2023 | 1 |
| #pakistan | 1 |
| #ramazan | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @dhlushelp | 25 |
| @dhlexpress | 4 |
| @dhlmena | 4 |
| @dhlnl | 2 |
| @dhlexpressfr | 2 |
| @dhlexpressuk | 2 |
| @dhlexpressindia | 2 |
| @dhlpaket | 2 |
| @dhlcanadahelp | 2 |
| @ups | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
12
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🐌 | 2 | snail |
| 🙂 | 1 | slightly_smiling_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Animals & Nature | 2 |
| Smileys & Emotion | 1 |