Tweets Analysis - Keyword: @CurrysServices
Overview
Total number of tweets analysed
192
Earliest tweet was on
2023-02-12
Latest tweet was on
2023-02-21
Tweets covering
9 days
Average age of authors' accounts
10 years
Summarization
Customers of Currys and CurrysServices are sharing negative experiences with the company and giving advice to others to avoid using its services. They urge people to call the UK finance department on 03306780511 where they will be able to speak to Richard or Paul, the manager. Customers have experienced poor customer service, fraud and worsening customer service with the company.
Topic Modeling
- Poor customer service from Curry's and Curry's Services
- Experiences with Curry's and Curry's Services customer service department
- Avoiding Curry's and Curry's Services
- Contacting UK Finance department in order to make complaints
- Curry's and Curry's Services products and services being faulty or unavailable
Emotional Analysis
The emotions expressed in these tweets are overwhelmingly negative. People express their anger and frustration with the poor service they have received from Currys and Curry Services, as well as their disbelief that the company is still in business. They also express their shock at being charged for services they have never received, and their despair at being passed from one customer service representative to another without resolution. The general consensus is to avoid Currys and Curry Services at all costs.
Trend Analysis
- Poor customer service from Currys and Curry's Service
- Long wait to receive a product
- Fraudulent charges from Currys and Curry's Service
- Officers and managers not helping customers
- Product breakdowns and little or no repair available
Types of Tweets
Number of Retweets
6
Percentage of total tweets
3%
Number of Original tweets
100
Percentage of total tweets
52%
Number of tweets that contain Mentions
192
Percentage of total tweets
100%
Number of tweets that were Replies
84
Percentage of total tweets
43%
Number of tweets that were Quotes
2
Percentage of total tweets
1%
Number of tweets that contain Hashtags
14
Percentage of total tweets
7%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 82 |
| Twitter for Android | 80 |
| Twitter Web App | 24 |
| Twitter for iPad | 6 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| RBIllustration | Bex ✨ | Artist, writer, D&D/FFXIV player, average OC enjoyer 🔸 31 | they/them 🔸 Comms closed, commercial work open 🔸 Contact: rblackwellread@gmail.com | 7,303 |
| Barnesy19 | Peter C. Barnes | Political Campaigns and Strategy / @Conservatives / Seen on @TalkTV and @GBNews / #LGBT 🏳️🌈/ Northerner | 5,463 |
| _hijayney | jayne🐝⛅️ | twitch affiliate | 3,623 |
| mathszest | Nikki🧮📐🤓 | I'm a maths teacher who loves collaboration and trying out different ideas. | 3,500 |
| BSLterplife | Terplife | Ramblings of an RSLI, also known as Emma Dawber. emma.interpreter@gmail.com Quite sweary. She/her. All views are my own. | 3,058 |
| MeganWellsbury | meg. | 22 | Artist ~ Dots n squiggles ~ | Commissions are open and so are my legs | Joshua💜 | 2,084 |
| johnlydiaandlu1 | John Noble 💛💙❤️🤍⚔️ | Worn out dad to two wonderfully demanding daughters | 1,896 |
| TheDentalDoctor | Chris Donnell | Paediatric Registrar 👨🏼⚕️🦷 ☘️ @SheffieldHosp @ShefDentistry | Panel Rugby Referee 👨🏼⚖️🏉 | Research, Dental Education and Child Dental Health 📚 | | 1,803 |
| mattjohnson333 | Matt Johnson | Once held a troublesome sign! ST holder for #ncfc. Ex footy manager. Got a beautiful wife & 2 brilliant boys. Now work for big brother 🚨 Loves #fm22 #f1 ! | 1,626 |
| DanielAJHollis | Daniel Hollis | Writer: @GGReconEsports / Previously: Games PR, Writer at @NME and @PureXbox / Bylines: Eurogamer, GamesRadar, VG247, Nintendo Life, TechRadar, more 🎮 | 1,447 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| DangerousD1969 | Davie1969 | - | 3,577 |
| liz_c177 | jambo sea-king | yes I’m a female who loves aeroplanes and merlins ,sea kinghelicopters like the red arrows in a relationship with @marcnicol1 other account is @aircraftjambo | 3,400 |
| RBIllustration | Bex ✨ | Artist, writer, D&D/FFXIV player, average OC enjoyer 🔸 31 | they/them 🔸 Comms closed, commercial work open 🔸 Contact: rblackwellread@gmail.com | 3,256 |
| Barnesy19 | Peter C. Barnes | Political Campaigns and Strategy / @Conservatives / Seen on @TalkTV and @GBNews / #LGBT 🏳️🌈/ Northerner | 3,218 |
| mattjohnson333 | Matt Johnson | Once held a troublesome sign! ST holder for #ncfc. Ex footy manager. Got a beautiful wife & 2 brilliant boys. Now work for big brother 🚨 Loves #fm22 #f1 ! | 2,685 |
| LagstoneHall | Michael Lockley on Pen-y-ghent | Astronomer, widower, European, single parent, fan of classical/film/jazz/choral music, Nordic/Italian TV, typography/art. #DarkSkies | 2,495 |
| NellieWelc | Nellie Welch | Tweets all mine, retweets not necessarily an endorsement | 1,935 |
| johnlydiaandlu1 | John Noble 💛💙❤️🤍⚔️ | Worn out dad to two wonderfully demanding daughters | 1,901 |
| northernqwerty | Richard | Liverpool FC, FPL and other stuff. | 1,562 |
| BSLterplife | Terplife | Ramblings of an RSLI, also known as Emma Dawber. emma.interpreter@gmail.com Quite sweary. She/her. All views are my own. | 1,466 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| hayleydm01 | Really love cheese! Golden grahams are the best cereal Eva, fact! Tenacious D rock! Bit of a twitcher | 34 |
| brianmar1967 | Loves include Liverpool Football Club, Holidays in the sun and family | 6 |
| stevefparker | - | 5 |
| EllsCx | - | 5 |
| bingers72 | Lydder now living in London. Nature lover , Bozo & Tory hater. Half Lion, Half Brave heart, class myself European. Peace and Love. ❤ | 4 |
| johnlydiaandlu1 | Worn out dad to two wonderfully demanding daughters | 4 |
| ClemmowKate | Director of Housing & Property at Response. | 3 |
| hassle3 | A London chick with a passion for jewellery, shopping and kids. | 3 |
| nathtreadwell | Life is Short Live Everyday like it’s your last. Brother of the Great Liam Treadwell. @ArundelFC Home & Away. #saintsfc Encyclopedia of interests! | 3 |
| DangerousD1969 | - | 3 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1626548232003235840 | Hi @currys/@CurrysServices, I've discovered that you've been taking payment from my account for service plan for an item that we've never owned. Your customer services dept has advised I report to @actionfrauduk and that no one can help me get my money back. Seems a bit odd, no? | 1 |
| 1626226688177885189 | @CurrysServices The picture on this Tweet is from your DM! You are and have done EVERYTHING you can to avoid an agreed Price Promise. You constantly block and make up new rules to avoid a Price Promise! I have asked for this to be escalated to management 5 times! | 1 |
| 1628116855842799616 | Abysmal customer service from @currys @CurrysServices - delivered faulty goods & 8 days later can’t resolve the problem.Apparently they @currys you don’t have a complaints policy? | 0 |
| 1625276968450285568 | @CurrysServices @currys You don't respond with anything sensible. Your phone lines are a joke. | 0 |
| 1625493081486397444 | @CurrysServices why do you think it’s ok to ask for speak offline after a complaint tweet then do absolutely NOTHING CONSTRUCTIVE to fix the problem? | 0 |
| 1625491033332269059 | @CurrysServices https://t.co/vI0EvDsAXa | 0 |
| 1625451481632591878 | @CurrysServices hi - your website wont let me choose my local store for collection even though it says its available there? https://t.co/F0PrrcizrO | 0 |
| 1625444081835835394 | @CurrysServices are you seriously telling me that it’s impossible to speak to your “right off team” 2023 and you have no phones! | 0 |
| 1625436032190541825 | @CurrysServices @currys I will never buy anything from you again,and you care cover is a joke as it is no good to me in the first year, you sold me a faulty dryer and just passed me over to beko who have been given me the run around since November and I still have no working dryer | 0 |
| 1625420886537912320 | @andrewm51911014 @DPikros @CurrysServices @currys Honestly it seems like you can't get anywhere with the SA customer services. They are just a delay tactic I feel. That's why I try and get the UK call centre, regardless of whether they want my call! Plus no waiting if you press * 5 times after the intro 👍 | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1625565298601431054 | @CarolWadeCWa @MumblingMuggle @HogwartsLegacy @currys @CurrysServices @Sony @PlayStation Agree!! NEVER EVER AGAIN!!! absolutely shocking service in this day and age, hopeless and now seeking legal advice - steer well clear everyone and save yourself time, trouble and money! | 2 |
| 1626637078350921745 | Note to all. Do NOT use @currys absolute cretins and up there with the worst @CurrysServices going! Absolute fraudsters. Just pass the blame an repeatedly cut you off. Utter joke. How the wife hasn’t totally lost the plot I’ll never know. AVOID! | 2 |
| 1625167970405085184 | @CurrysServices once again #badcustomerservice from curry/pc world. Order as "available in store" only to find once thrived taken the money there is a 3 days delivery to store. Ring you today too her told "it's been delivered" get to store and surprise, surprise it's hasn't! | 2 |
| 1626548232003235840 | Hi @currys/@CurrysServices, I've discovered that you've been taking payment from my account for service plan for an item that we've never owned. Your customer services dept has advised I report to @actionfrauduk and that no one can help me get my money back. Seems a bit odd, no? | 2 |
| 1625551945460027392 | @MumblingMuggle @HogwartsLegacy @currys @CurrysServices @Sony @PlayStation I support you there. NEVER BUY FROM CURRYS | 2 |
| 1625229006575439873 | @gina_harvey @CurrysServices Try calling 03306780511 after the intro press * 5 times to get straight through to the UK finance department they love people calling to complain especially Richard 😊 | 1 |
| 1625166769156505600 | @CurrysServices 22 month old washing machine broke down,3 engineer visits and 2nd guy damaged circuit board,3rd visit declares machine not repairable yet he broke it!!!Now in dispute..disgusting service | 1 |
| 1625931911049642000 | @hayleydm01 @CurrysServices Thanks Hayley much appreciated I have had an absolute nightmare 👍 | 1 |
| 1625264810135789570 | @hayleydm01 @DPikros @CurrysServices @currys Interesting. So I’ve been trying to get a refund for 7 weeks, 12 weeks since they took my tv ‘for repair’. Is this what I should do? Will it work? | 1 |
| 1625510454276521984 | @naomiroseallen @CurrysServices Try calling 03306780511 after the intro press * 5 times to get straight through to the UK finance department they love people calling to complain especially Richard 😊 | 1 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #currys | 4 |
| #badcustomerservice | 2 |
| #pcworld | 1 |
| #notamazon | 1 |
| #customerservice | 1 |
| #clowns | 1 |
| #asa | 1 |
| #cupatea | 1 |
| #sliceatoast | 1 |
| #21stcenturyfail | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @currysservices | 192 |
| @currys | 80 |
| @hayleydm01 | 7 |
| @dpikros | 5 |
| @currysplc | 4 |
| @stevefparker | 4 |
| @sony | 4 |
| @playstation | 4 |
| @hogwartslegacy | 3 |
| @mallon_aidan | 3 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
30
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😊 | 28 | smiling_face_with_smiling_eyes |
| 😡 | 6 | enraged_face |
| 😂 | 5 | face_with_tears_of_joy |
| 🙃 | 3 | upside-down_face |
| ☹️ | 2 | frowning_face |
| 🤡 | 2 | clown_face |
| 👍 | 2 | thumbs_up |
| 😖 | 2 | confounded_face |
| 🤬 | 2 | face_with_symbols_on_mouth |
| 🥰 | 1 | smiling_face_with_hearts |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 54 |
| People & Body | 3 |
| Travel & Places | 1 |
| Symbols | 1 |