Tweets Analysis - Keyword: @Converge_CSU
Overview
Total number of tweets analysed
1,165
Earliest tweet was on
2023-02-10
Latest tweet was on
2023-02-20
Tweets covering
10 days
Average age of authors' accounts
7 years
Summarization
Many customers are experiencing issues with their Converge internet connection, especially in Taguig, South Caloocan, Malabon, and North Caloocan. Some users are attempting to use their Plan B options, such as DITO’s Home WiFi, while others are blaming the crashing Disney+ servers on Converge. Customers are becoming increasingly angry due to this issue and wondering what will happen if Converge shuts down. PLDT users can’t relate to these issues.
Topic Modeling
- Internet and Connectivity Issues - Experiences with Converge in Taguig, South Caloocan, Malabon, North Caloocan, GMA Cavite, and Philippine Servers
- Customer Service Experience with Converge
- Billing Issues with Internet Providers
- Comparison of Services between PLDT and Converge
- Frustration with Poor Service from Converge
Emotional Analysis
The tweets express a range of emotions, from frustration and anger to humor and sarcasm. Many of the tweets express anger and frustration due to a lack of internet connection from Converge_CSU, with some users blaming them for their issues. Other tweets express humor, sarcasm, and resignation in response to the lack of internet connection. Some tweets even express a sense of hope, with users suggesting alternative solutions to their internet woes. Overall, the tweets demonstrate a range of emotions from the users of Converge_CSU.
Trend Analysis
- Customer service/technician issues
- Connectivity issues
- Data usage for work
- Disney Plus crashing with servers
- PLDT Cares for internet and offers from Converge
Types of Tweets
Number of Retweets
24
Percentage of total tweets
2%
Number of Original tweets
829
Percentage of total tweets
71%
Number of tweets that contain Mentions
1,165
Percentage of total tweets
100%
Number of tweets that were Replies
295
Percentage of total tweets
25%
Number of tweets that were Quotes
20
Percentage of total tweets
1%
Number of tweets that contain Hashtags
17
Percentage of total tweets
1%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 621 |
| Twitter for iPhone | 434 |
| Twitter Web App | 102 |
| Twitter for iPad | 8 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Niel_TheFourth | Niel Murillo | - | 132,316 |
| favoritekevin | Kevin Alano | The serve. | 94,621 |
| Krissspyyy | Spectre Ross | Christian Peralta | BSCE | Dump @aintchrisross | 26,186 |
| thysz | thysz | Personality lang ang ambag. 🤧 Freelance Writer, Bike Commuter & LGBTQIA+ advocate. @mindanaopride | @PANTAYtayo | 23,574 |
| iammojojoseph | Maybe: M J | D’s. | 14,710 |
| mcsonalds | SON | - | 12,913 |
| jiminftbts7 | beya ♡ | inactive :( | multi stan | BTS • ENHYPEN • TXT • SVT | met hailee steinfeld ♡ ariana g tweeted me ♡ backup: @heeftenhypen | 12,754 |
| gabdorian_ | Gabby | mixed feelings and unsaid clouded thoughts with background music | 9,315 |
| thejrbc | J. Raphael | -if you're lost in the darkness, look for the light- shtposts about genshin, games, healthcare, food, politics and whatever else I like to tweet about. | 8,205 |
| chinorosco | chin ✨ | this user is trying her best | 8,062 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| jiminftbts7 | beya ♡ | inactive :( | multi stan | BTS • ENHYPEN • TXT • SVT | met hailee steinfeld ♡ ariana g tweeted me ♡ backup: @heeftenhypen | 5,410 |
| titonako | Moody | Slim ♋️ 5’https://t.co/8R4HSzAB8J 🍰🧁 | 4,716 |
| mcsonalds | SON | - | 4,063 |
| Angeelgabrielle | 𝓐𝓷𝓰𝓮𝓵 | PARA SA BAYAN 🇵🇭 | 3,896 |
| chinorosco | chin ✨ | this user is trying her best | 3,738 |
| Andyhatter2008 | Andy Overall 💙 | Real ale/Craft beer drinking supporter of Luton Town FC #COYH Proud to be a Lefty! #GTTO #StandStrongJeremy #StarmerOut | 3,661 |
| TheArdentMoon | The Ardent Moon | Dying is easy, living is harder. | He/Him | ♡ @GhostSmiky | 3,153 |
| gabdorian_ | Gabby | mixed feelings and unsaid clouded thoughts with background music | 2,995 |
| ronieangeles | Ronie | 25 I | 2,962 |
| dylanbalde | Dylan Balde | Film journalist and frustrated screenwriter. Head of Content @supersmashcut. @NYFA student. Disabled and queer. | Past: @GFRobot @moviepilot @cbr @screenrant | 2,643 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| fame_alexis | Online is the new F2F | 22 |
| alhexa76 | I was born to protect, Not to destroyed. | 15 |
| khennethlp22 | If i could be a different person, i promise you, i would. | 13 |
| jervisrt | #15 | 13 |
| margeemateo | a dot in the universe but is working its way to still be a star. | busy with Tito Bit’s, Camanava Tiles Center, and other things that I cant tell u about. | 12 |
| alxsnth | - | 11 |
| vaughxnrxwell | - | 10 |
| sassyjownie | 🎶Now burn baby burn🎶 | 10 |
| va_pabs | Bachelor's Degree Holder 🇵🇭 Freelance Virtual Assistant 👩💻 📞Open for Part time & short term projects 👥 DM me 📧 | 10 |
| jj_petalcorin | Don't let anyone ever dull your sparkle ✨ Ne bis in idem ⚖️ | 9 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1624809035576016897 | @Converge_CSU ano na? Deadma? Wala kami net!!! | 1 |
| 1624804159177510913 | @Converge_CSU sent you a DM. Mind checking that out? Lagi na lang walang net! | 1 |
| 1624809159215714306 | @Converge_CSU ano plano nyo? | 1 |
| 1626519342807646208 | @chasingdisaster @Converge_CSU ayaw rin sa pldt fibr namin | 1 |
| 1627294068337446914 | No internet @Converge_CSU North Caloocan | 1 |
| 1624809292451745794 | @Converge_CSU wala sagot? Tweet at DM?! That is so effin’ great! | 1 |
| 1624802630102028289 | @Converge_CSU here we go again, it’s the time of the week wala na naman net. 2hrs na ako nagrerestart ng router, what the actual f*ck?? | 1 |
| 1627149990664744962 | @Converge_CSU anu ba naman kayo converge? Simula ng mag update kayo ng system napaka hirap mag process ng application! Pag may compliance hindi naman ma check kung anung kulang na requirements! | 1 |
| 1627283634536452096 | @Converge_CSU wala po internet sa Malabon at mukhang pati Caloocan... Update naman po diyan | 1 |
| 1625455800230764546 | @Converge_CSU sent you DM. No internet Connection issue | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1627187143469854722 | Sa totoo lang, puwede ako maghanap ng manager dahil isang linggo na wala kami net. Pero pinili ko hindi ma-stress 😁 nagawa na rin ng mga customer service ang trabaho nila. Sa technician na lang talaga kung kailan aayusin @ExperienceCNVRG @Converge_CSU | 9 |
| 1627360648597487616 | Anyone else experiencing connectivity issues with Converge in Taguig? @Converge_CSU https://t.co/WC1KvAHrPt | 6 |
| 1627359142519386113 | At nawalan po ng internet ang Taguig Hi @ExperienceCNVRG @Converge_CSU | 5 |
| 1627279149709811715 | No connection South Caloocan @Converge_CSU | 4 |
| 1626601954729414658 | Disney Plus is still crashing in PH servers everywhere. Downdetector confirmed the outage. Should we blame @Converge_CSU or @disneyplusph Ugh someone fix this pls | 4 |
| 1627283634536452096 | @Converge_CSU wala po internet sa Malabon at mukhang pati Caloocan... Update naman po diyan | 4 |
| 1626189435590291459 | Data lang gamit ko ngayon sa work. Dahil yung internet ko @Converge_CSU @ExperienceCNVRG wala pa rin. Anyway, Plan B, try ko yung @DITOphofficial na Home WiFI nila. Kaso dagdag nanaman sa bills ko 🤦🏻 | 4 |
| 1626524214223314946 | Dear, @PLDT_Cares. Three days my internet has been down, and I've already spent 600 pesos on mobile data. Your "sorry for the inconvenience" will not pay my bills and make my work easier; an internet connection does. PS: I heard that @Converge_CSU has some good offers. | 4 |
| 1626387343094730752 | HELLO @Converge_CSU BAKIT WALA NA NAMANG NET??! | 3 |
| 1627300350817611776 | Hi @Converge_CSU baka naman, papansin ako sa dm 🥹 | 3 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #convergeict | 2 |
| #convergesucks | 1 |
| #putanginanyo | 1 |
| #converge | 1 |
| #1892062105 | 1 |
| #fighting4thwin | 1 |
| #bss4thwin | 1 |
| #disneyplusph | 1 |
| #nointernet | 1 |
| #lagotsaboss | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @converge_csu | 1192 |
| @experiencecnvrg | 119 |
| @disneyplusph | 15 |
| @pldt_cares | 11 |
| @converge | 9 |
| @thefibermaster | 9 |
| @skyserves | 9 |
| @iamjemvillaruel | 8 |
| @dictgovph | 7 |
| @talk2globe | 7 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
17
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😡 | 25 | enraged_face |
| 😭 | 22 | loudly_crying_face |
| 😀 | 16 | grinning_face |
| 🥲 | 12 | smiling_face_with_tear |
| 🙄 | 10 | face_with_rolling_eyes |
| 😢 | 8 | crying_face |
| ❌ | 7 | cross_mark |
| 👎 | 6 | thumbs_down |
| ☺️ | 6 | smiling_face |
| 😩 | 5 | weary_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 170 |
| People & Body | 24 |
| Symbols | 7 |
| Objects | 2 |
| Flags | 1 |
| Food & Drink | 1 |