Tweets Analysis - Keyword: @consumervic
Overview
Total number of tweets analysed
11
Earliest tweet was on
2023-03-24
Latest tweet was on
2023-03-31
Tweets covering
7 days
Average age of authors' accounts
8 years
Summarization
The tweets cover a range of consumer complaints and concerns, including the accountability of company directors, false advertising, poor maintenance and response by property agents, ticketing providers withholding refunds, and confusion around rent increases. The consumers involved are calling for action by relevant authorities, including Consumer Affairs Victoria.
Topic Modeling
- Consumer protection and accountability of companies/directors
- Fraudulent advertising and false promises
- Issues with property maintenance and management
- Poor customer service and lack of refunds
- Questions about rental increases
Emotional Analysis
The tweets express frustration, disappointment, and anger towards various companies and organizations. The authors feel that they are not being treated fairly as consumers and are being taken advantage of. They are calling out these companies and organizations for their unethical behavior and lack of accountability. The tweets also suggest feelings of fear and concern for potential damage and safety issues. The authors are seeking resolution and action from consumer affairs agencies.
Trend Analysis
- Director accountability in consumer affairs
- Problems with refund policies of businesses, specifically EmmaSleepTech
- Lack of action/care from landlords and property agents in rental property maintenance
- Withholding of refunds by ticketing providers Ticketmaster and Ticketek
- Clarification on rent increase guidelines
Types of Tweets
Number of Retweets
6
Percentage of total tweets
54%
Number of Original tweets
4
Percentage of total tweets
36%
Number of tweets that contain Mentions
11
Percentage of total tweets
100%
Number of tweets that were Replies
1
Percentage of total tweets
9%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
1
Percentage of total tweets
9%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter Web App | 7 |
| Twitter for iPhone | 2 |
| Twitter for Android | 1 |
| Twitter for iPad | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| wendoureeswans | Meg Sullivan | Passionate about social justice, politics #auspol, DV, homelessness, youth and aged issues, disabled, environment, renewable energy, nature, oz photography..... | 6,631 |
| WellsWellskm | MSat50 | Adding a profile, as Twitter suggested I should. Like = I hear what you’re saying & it’s got me thinking. Retweet = maybe others would be interested. I have MS. | 1,856 |
| NorthWestFMMelb | 98.9 North West FM | 98.9 North West FM is your local community radio station for the North West Suburbs of Melbourne, Victoria ,Australia. #NorthWestFMMelb | 1,558 |
| golfon5 | golfon5 | mad keen golfer... recreational pilot!... loves his music and loves his travel.. Fanatical essendon supporter | 905 |
| RealKeiron | Keiron | I'm just here for a laugh . ... non-practising astronaut :( | 648 |
| gogogrrrl | gogogrrrl | she/her | 115 |
| TimboRoberts | Tim, The Gatekeeper | Just me, I live with Dual-Disability (ASD and PNES) - Living on Bpangerang Land. Gamer. LGBTQIA+ Friendly. Working on my first Documentary ^_^ | 98 |
| NotAgai95160538 | Happy Health Professional | Regional Health Professional Ban the inadequate ACE curriculum in Aust schools now! Don’t want submarines 😔 | 91 |
| InfoblazeAUS | Infoblaze Australia | Business News - Australia From top & authentic sources [Also] SouthestAsia @InfoblazeSEA @InfoblazeINDIA Middle East @InfoblazeME | 82 |
| TicketingFair | Fair Ticketing Australia | Exploring Primary & Secondary ticket market issues in Australia | 64 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| wendoureeswans | Meg Sullivan | Passionate about social justice, politics #auspol, DV, homelessness, youth and aged issues, disabled, environment, renewable energy, nature, oz photography..... | 6,987 |
| golfon5 | golfon5 | mad keen golfer... recreational pilot!... loves his music and loves his travel.. Fanatical essendon supporter | 2,780 |
| WellsWellskm | MSat50 | Adding a profile, as Twitter suggested I should. Like = I hear what you’re saying & it’s got me thinking. Retweet = maybe others would be interested. I have MS. | 2,705 |
| NorthWestFMMelb | 98.9 North West FM | 98.9 North West FM is your local community radio station for the North West Suburbs of Melbourne, Victoria ,Australia. #NorthWestFMMelb | 1,332 |
| RealKeiron | Keiron | I'm just here for a laugh . ... non-practising astronaut :( | 1,149 |
| gogogrrrl | gogogrrrl | she/her | 902 |
| TimboRoberts | Tim, The Gatekeeper | Just me, I live with Dual-Disability (ASD and PNES) - Living on Bpangerang Land. Gamer. LGBTQIA+ Friendly. Working on my first Documentary ^_^ | 538 |
| NotAgai95160538 | Happy Health Professional | Regional Health Professional Ban the inadequate ACE curriculum in Aust schools now! Don’t want submarines 😔 | 184 |
| TicketingFair | Fair Ticketing Australia | Exploring Primary & Secondary ticket market issues in Australia | 114 |
| InfoblazeAUS | Infoblaze Australia | Business News - Australia From top & authentic sources [Also] SouthestAsia @InfoblazeSEA @InfoblazeINDIA Middle East @InfoblazeME | 60 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| InfoblazeAUS | Business News - Australia From top & authentic sources [Also] SouthestAsia @InfoblazeSEA @InfoblazeINDIA Middle East @InfoblazeME | 2 |
| NorthWestFMMelb | 98.9 North West FM is your local community radio station for the North West Suburbs of Melbourne, Victoria ,Australia. #NorthWestFMMelb | 1 |
| NotAgai95160538 | Regional Health Professional Ban the inadequate ACE curriculum in Aust schools now! Don’t want submarines 😔 | 1 |
| RealKeiron | I'm just here for a laugh . ... non-practising astronaut :( | 1 |
| TicketingFair | Exploring Primary & Secondary ticket market issues in Australia | 1 |
| TimboRoberts | Just me, I live with Dual-Disability (ASD and PNES) - Living on Bpangerang Land. Gamer. LGBTQIA+ Friendly. Working on my first Documentary ^_^ | 1 |
| WellsWellskm | Adding a profile, as Twitter suggested I should. Like = I hear what you’re saying & it’s got me thinking. Retweet = maybe others would be interested. I have MS. | 1 |
| gogogrrrl | she/her | 1 |
| golfon5 | mad keen golfer... recreational pilot!... loves his music and loves his travel.. Fanatical essendon supporter | 1 |
| wendoureeswans | Passionate about social justice, politics #auspol, DV, homelessness, youth and aged issues, disabled, environment, renewable energy, nature, oz photography..... | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1641751611705032706 | @consumervic @VMIA_VIC @ASIC_Connect @REIVictoria @PropCouncil_VIC @VicBuilding @HIA_au @MBA_Aust Will this be yet another case of directors keeping their mansions and yachts while the pleb tradies and purchasers are out of pocket? Will consumer affairs ever hold directors who have lived very comfortably off pdh to account? | 0 |
| 1641698682616827906 | @Klarna It's very disappointing that your business partner @EmmaSleepTech can't make a refund inside 2 weeks on mattress bought a month ago that was not in stock despite it being advertised as such. Now saying it will be a further 2 weeks is crazy#falseadvertising @consumervic | 0 |
| 1641383334600396800 | @consumervic Our flat roof’s been leaking whenever it rains since 6 March, we set up towels/buckets to minimise damage but the agent just keeps saying ‘the owner says it’s in hand’. Today is the 25th day & we’re scared the cornice will collapse, & of mould, & an artwork is ruined | 0 |
| 1640270944831946758 | . @Ticketmaster_AU and @Ticketek_AU’s behavior continues to be abhorrent. We have heard of hundreds of cases of these primary ticketing providers withholding refunds. When contacted, there is simply no reply. @consumervic need to ensure everyone entitled to a refund receives one. https://t.co/EOhjivhhbb | 0 |
| 1639092363569270784 | @consumervic Curious, is a rent increase: A) A full year (365days) or B) 364 Days ?? | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1641751611705032706 | @consumervic @VMIA_VIC @ASIC_Connect @REIVictoria @PropCouncil_VIC @VicBuilding @HIA_au @MBA_Aust Will this be yet another case of directors keeping their mansions and yachts while the pleb tradies and purchasers are out of pocket? Will consumer affairs ever hold directors who have lived very comfortably off pdh to account? | 0 |
| 1641698682616827906 | @Klarna It's very disappointing that your business partner @EmmaSleepTech can't make a refund inside 2 weeks on mattress bought a month ago that was not in stock despite it being advertised as such. Now saying it will be a further 2 weeks is crazy#falseadvertising @consumervic | 0 |
| 1641383334600396800 | @consumervic Our flat roof’s been leaking whenever it rains since 6 March, we set up towels/buckets to minimise damage but the agent just keeps saying ‘the owner says it’s in hand’. Today is the 25th day & we’re scared the cornice will collapse, & of mould, & an artwork is ruined | 0 |
| 1640270944831946758 | . @Ticketmaster_AU and @Ticketek_AU’s behavior continues to be abhorrent. We have heard of hundreds of cases of these primary ticketing providers withholding refunds. When contacted, there is simply no reply. @consumervic need to ensure everyone entitled to a refund receives one. https://t.co/EOhjivhhbb | 0 |
| 1639092363569270784 | @consumervic Curious, is a rent increase: A) A full year (365days) or B) 364 Days ?? | 0 |
Top 3 Languages Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @consumervic | 11 |
| @vmia_vic | 1 |
| @asic_connect | 1 |
| @reivictoria | 1 |
| @propcouncil_vic | 1 |
| @vicbuilding | 1 |
| @hia_au | 1 |
| @mba_aust | 1 |
| @klarna | 1 |
| @emmasleeptech | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
9
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🏠 | 1 | house |
Emojis groups
| Emoji Group | Count |
|---|---|
| Travel & Places | 1 |