Tweets Analysis - Keyword: @CoinByZerodha
Overview
Total number of tweets analysed
84
Earliest tweet was on
2023-02-11
Latest tweet was on
2023-02-21
Tweets covering
10 days
Average age of authors' accounts
8 years
Summarization
Several tweets mentioned the lack of customer support, poor customer service, and difficulties when trying to transfer mutual funds, redeem funds, and pay monthly principal installment. There were also reports of errors in the Coin app and slow performance. Other questions and requests included a lack of accessible retail municipal bonds, why mutual fund NAVs are not updated, and the inability to buy liquid funds.
Topic Modeling
- Fund transfer and redemption - Struggling to transfer MFs from Groww to Coin, Redemption not going through, Issue with downloading ELSS statement
- Technical & customer service - Node of help sections useful, Poor customer service, Kite and Coin following same principle, app bug and slow, no fix yet
- Tax exemption - Retail Municipal Bonds need to be tax-exempt for urban infrastructure to flourish, Smart Cities Project
- Payment issue & difficulties - SIP payment has failed, tries with different payment options with same results, money debited no topic
- Liquid Funds - Directly buy liquid funds from Zerodha Cash Margin on Coin App, Withdraw money to Bank account every time
Emotional Analysis
The emotions expressed in these tweets range from frustration to confusion to disappointment. Many of the tweets express confusion about why transactions are not going through or why certain features are not available. Others express frustration about poor customer service or delayed refunds. There is also some disappointment about not being able to purchase certain products or services. Finally, there is a sense of urgency in some of the tweets, as users are asking for help and resolution quickly.
Trend Analysis
- Technical issues regarding transferring Mutual Funds (MF) from Groww to Coin
- Poor customer service
- Redemption requests not going through
- Need for tax-exempt municipal bonds
- Errors and delays with downloading Mutual Fund statements and NAV
Types of Tweets
Number of Retweets
4
Percentage of total tweets
4%
Number of Original tweets
36
Percentage of total tweets
42%
Number of tweets that contain Mentions
84
Percentage of total tweets
100%
Number of tweets that were Replies
43
Percentage of total tweets
51%
Number of tweets that were Quotes
2
Percentage of total tweets
2%
Number of tweets that contain Hashtags
2
Percentage of total tweets
2%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 31 |
| Twitter Web App | 22 |
| Twitter for iPhone | 21 |
| TweetDeck | 9 |
| Twitter for iPad | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| zerodhaonline | Zerodha | Welcome to your friendly neighbourhood brokerage. Support: https://t.co/IA1ZAVaewk. @rainmatterin @zerodhavarsity @tradingqna @coinbyzerodhahttps://t.co/WZRcIDEEoo | 357,910 |
| iRadhikaGupta | Radhika Gupta | MD & CEO @edelweissmf. Vice Chair @amfiindia. Young Global Leader @wef. Daughter, diplobrat, mom, money manager, sari lover. Storyteller and author: Limitless. | 163,795 |
| navimutualfund | Navi Mutual Fund | Making mutual funds simple, affordable and accessible. ๐ฑSIP of your dreams at โน10 Download the Navi app now: https://t.co/DnHBxmCipl | 2,056 |
| ayushmanngenius | Ayush Garg | Options Trader || Making money by just devoting 5 mins everyday || Tweets about Options Trading, Passive Income and Psychology ||DM to connect | 450 |
| Vynyth | Vineet | - | 442 |
| piedcipher | Tirth Patel | Software Engineer @MultiplMovement ๐ฆ๐๐ โข Flutter Fanatic โข Tech | 421 |
| FLIPKART_420 | ANKIT | - | 420 |
| investing_bites | India Investing Bites | Value Investor who believes in growing together by sharing knowledge and wisdom.#investing #stockmarket #personalfinance | 336 |
| lousyscouser | Sai Anand | Product marketing @Zoho | @ZohoSignโฃ.@LFC and work-posting account.Views (and memes) are my own. ๐๐ปโโ๏ธNaa konjam apdi ipdi-nu ishtathuku pesuven. Mannichu. | 280 |
| geetlasandeep | Sandeep Reddy | Dental surgeon by profession.Stock market investor. | 280 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| mitshred | Shekhar | ...voidish yet contentfulComputer Science buff, Economics addict....and anything for a good Chai | 2,593 |
| ImElango | เฎเฏ๐ฎ๐ณ | carpe diem | 1,664 |
| Trungks32 | Netranjit Borgohain | Confused Gen Z || Big time Gooner ๐ดโช || Software Engineer(front-end) @VantageCircle || #CSS #Javascript #Angular | 1,312 |
| piedcipher | Tirth Patel | Software Engineer @MultiplMovement ๐ฆ๐๐ โข Flutter Fanatic โข Tech | 1,312 |
| FLIPKART_420 | ANKIT | - | 909 |
| I_Nikunj_Gajera | Nikunj Gajera | ๐๐๐ญ๐ ๐๐ฎ๐ซ๐ซ๐ฎ๐ฉ๐ญ๐ข๐จ๐ง๐๐จ๐ฏ๐ ๐ญ๐ก๐ ๐๐๐ญ๐ข๐จ๐ง๐๐ซ๐จ๐ฎ๐๐ ๐ญ๐จ ๐๐ ๐๐ง ๐๐๐๐๐๐๐๐๐ฒ ๐๐๐๐ ๐ฎ๐ณ๐ฎ๐ณ๐ฎ๐ณ | 907 |
| farhan_najfi | Farhan Najfi | PARAS HMRI HOSPITAL| Former JR:- Indira Gandhi institute of Medical science (IGIMS) Patna | Health Worker | | 750 |
| drbmsolanki | B M S | - | 733 |
| lousyscouser | Sai Anand | Product marketing @Zoho | @ZohoSignโฃ.@LFC and work-posting account.Views (and memes) are my own. ๐๐ปโโ๏ธNaa konjam apdi ipdi-nu ishtathuku pesuven. Mannichu. | 660 |
| Vynyth | Vineet | - | 563 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| zerodhaonline | Welcome to your friendly neighbourhood brokerage. Support: https://t.co/IA1ZAVaewk. @rainmatterin @zerodhavarsity @tradingqna @coinbyzerodhahttps://t.co/WZRcIDEEoo | 9 |
| LeapOption | Talent | 4 |
| AkshayRaut1321 | Full Stack #Programmerเคจเฅเคจ เคฐเฅเคเฅ เคเคพเคเค เคเฅเคกเคฟเคเค เคเคฐเคคเฅ เคเคพเคเค #100DaysOfCodeSecular #EndCasteSystem | 4 |
| kartikvanand | Vande Matram ๐ฎ๐ณ | 3 |
| SS_SAMSUN31 | - | 3 |
| sharmaneerajsn | Views are personal. | 3 |
| kuruvilla333 | - | 2 |
| lousyscouser | Product marketing @Zoho | @ZohoSignโฃ.@LFC and work-posting account.Views (and memes) are my own. ๐๐ปโโ๏ธNaa konjam apdi ipdi-nu ishtathuku pesuven. Mannichu. | 2 |
| iRadhikaGupta | MD & CEO @edelweissmf. Vice Chair @amfiindia. Young Global Leader @wef. Daughter, diplobrat, mom, money manager, sari lover. Storyteller and author: Limitless. | 2 |
| bentOtter_ | otter | 2 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1626145544161878016 | @CoinByZerodha Problem resolved. Thank you so much | 2 |
| 1625495787978510339 | Why can't we directly buy Liquid funds from zerodha cash margin on coin app? Why do I have to withdraw money to my bank account every time?@CoinByZerodha | 1 |
| 1625054518613536769 | @_groww @5paisa @CoinByZerodha @ETMONEY @bookcomplaint @santojayGroww Team, If one issue is resolved the next one is in the pipeline. Please check DM & do the needful. | 1 |
| 1628017333552951296 | @iRadhikaGupta @CoinByZerodha Thank you | 0 |
| 1625333030058598401 | @Trungks32 @CoinByZerodha Hi Netranjit, could you please DM us and elaborate on your issue so we can have this checked? https://t.co/RNvbxCDKVG | 0 |
| 1625342792745754624 | @CoinByZerodha App is very slow. Even though today is 14-2-23 the NAV of mutual funds is not updated, it still has 10 feb. NAV is showing.Hey, @zerodhaonline I request you to fix the bug soon. | 0 |
| 1625343493781729280 | @HardikMakwana77 @CoinByZerodha Hi Hardik, could you please DM us and let us know which scheme you are referring to? We'll look into it. https://t.co/RNvbxCDKVG | 0 |
| 1625355171630034944 | @CoinByZerodha still units not alloted https://t.co/sXxkFzwWDr | 0 |
| 1625391845168795648 | @CoinByZerodha why emandate doesnโt work๐ every time pending payments, skipping SIP๐ข | 0 |
| 1625397573640126465 | @CoinByZerodha Already raised 20230214447671 | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1624368245582229506 | @zerodhaonline @CoinByZerodha I am struggling to transfer MFs from Groww to Coin. None of your help sections are useful. I have already raised a ticket #20230211786973. Please help - it's urgent! | 2 |
| 1626597207905550338 | @finshots So Kite and Coin are also following this principle @zerodhaonline @CoinByZerodha @Nithin0dha @nikhilkamathcio | 2 |
| 1627536773684535296 | @Zerodha_Support @CoinByZerodha @zerodhaonline I clicked on redeem all units option. Why is it not going through? | 1 |
| 1624808236196196357 | @AkshayRaut1321 @CoinByZerodha Select any other similar topic. The ticket number generated will be realloted by backend. You can call them also. | 1 |
| 1627523032091860992 | @zerodhaonline @CoinByZerodha @Nithin0dha @nikhilkamathcio Poor customer service for a failed MF transaction and i am still waiting for my hard earned money to be refunded from last 25 days and zerodha has no answer and are least bothered for my moneybackโฆTime to move onโฆRIP | 1 |
| 1627521361181814785 | @CoinByZerodha hi why is my redemption request not going through? I am not able to understand the error message@zerodhaonline https://t.co/Kr2ZFEET4k | 1 |
| 1624944839094665220 | @CoinByZerodha I am seeing this too often when try to get to coin zerodha from kite. I had to reload multiple times to get rid of these error popups.could you please take a look? https://t.co/3tphzWRbuX | 1 |
| 1626931419389005825 | @zerodhaonline @CoinByZerodha - why aren't such retail municipal bonds listed on your site?@FinMinIndia needs to make such bonds tax-exempt for a certain period of time for urban infrastructure to flourish, especially at least for the Smart Cities Project. https://t.co/7WgtUnpHn6 | 1 |
| 1624966627396829193 | @CoinByZerodha @BSEStARMFToday marks 1 month since my sip payment has failed & till now no refund received. Opened ticket #20230116703678 with Zerodha. They told me to wait 5,7,10 days. Nothing happened. Updated the ticket with latest bank statements couple of times. No use. | 1 |
| 1626424495165800449 | @zerodhaonline @Nithin0dha @zerodhaonline @CoinByZerodha https://t.co/YjPGchuwlC | 1 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #20230116703678 | 1 |
| #20230211786973 | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @coinbyzerodha | 86 |
| @zerodhaonline | 27 |
| @nithin0dha | 9 |
| @nikhilkamathcio | 6 |
| @_groww | 4 |
| @zerodhavarsity | 3 |
| @5paisa | 3 |
| @etmoney | 3 |
| @bookcomplaint | 3 |
| @santojaygroww | 3 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
7
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| ๐ค | 1 | thinking_face |
| ๐คจ | 1 | face_with_raised_eyebrow |
| ๐ | 1 | folded_hands |
| ๐ | 1 | unamused_face |
| ๐ข | 1 | crying_face |
| โฐ | 1 | alarm_clock |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 4 |
| People & Body | 1 |
| Travel & Places | 1 |