Tweets Analysis - Keyword: @ChaseSupport
Overview
Total number of tweets analysed
368
Earliest tweet was on
2023-02-10
Latest tweet was on
2023-02-20
Tweets covering
10 days
Average age of authors' accounts
8 years
Summarization
Chase Online Activation Codes were reported to have low digital security by one user, and many other users reported bad experiences with Chase in general, such as denial of legitimate fraud claims, refusing to take action or help and offering poor customer service.
Topic Modeling
- Customer service/experiences with Chase bank
- Online banking security
- Legal action regarding fraud or identity theft
- Chase bank finances and fees
- Wire transfers with Chase bank
Emotional Analysis
The emotions expressed in these tweets are largely negative, with many expressing anger, frustration, and disappointment with Chase Support. There are also some feelings of confusion and helplessness, as well as disbelief that customers are being treated poorly or not receiving help. Additionally, some tweets express disbelief at the lack of customer service and the difficulty of getting help from Chase Support. Finally, some of the tweets express a sense of irony and sarcasm in response to the lack of customer service from Chase Support.
Trend Analysis
- Chase Bank's poor customer service
- Cybersecurity
- Fraud claims
- Experiencing charge backs with Chase Bank
- Chase's charges and fees
Types of Tweets
Number of Retweets
20
Percentage of total tweets
5%
Number of Original tweets
212
Percentage of total tweets
57%
Number of tweets that contain Mentions
368
Percentage of total tweets
100%
Number of tweets that were Replies
129
Percentage of total tweets
35%
Number of tweets that were Quotes
9
Percentage of total tweets
2%
Number of tweets that contain Hashtags
23
Percentage of total tweets
6%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 183 |
| Twitter Web App | 103 |
| Twitter for Android | 70 |
| Twitter for iPad | 6 |
| Foursquare | 3 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Chase | Chase | Official handle for Chase. For customer support, Tweet @ChaseSupport. https://t.co/OnnV42OBrP | 398,868 |
| herrmanndigital | David Herrmann | Dad | Husband | Media Buyer I Paid Social Evangelist | James 4:6 | Hopeless Dodger Fan | GKG | Police Chase Enthusiast | 31,476 |
| analydiamonaco | Ana Lydia Ochoa (Otxoa)-Monaco (She/Her) | Fashion & Beauty-obsessed Storyteller. LA foodie. Pre-pandemic traveler. Museum nerd & art collector. Book luvr. Woo-Woo baby witch. 🐶 & 🐱 & 🪴 #INFJ | 22,044 |
| trishankkarthik | Trishank Karthik Kuppusamy | Amateur computer scientist, #RWRI alumnus & instructor, physical culturist. | 10,623 |
| h_posner | Henry Posner | Online manager for @bhphoto: The Professional's Source. Reach me via henryp @ bhphoto .com. An eclectic mix of personal & professional tweets. | 5,616 |
| Labreezeiana | Bre Reshone🐩⚜️ | Meiomi🫶🏽💜 |N⚜️LA |Dillard University Alum |MPH student | ΣΓΡ 🐩💛💙|#BlackGirlsRock | 4,579 |
| realizzypresley | Izzy Presley | Podcaster, Singer @ackacetribute , Comic/Host Punchlines & Backlines & @monsterscruise, guitars @thesmokinkills, Artist @ghsstrings Vintage USA Guitars | 3,752 |
| debracleaver | Debra Cleaver | Founder @voteamerica, https://t.co/Nmrb1y3uwt, https://t.co/hBbxYBqZ7P, FutureVoter. Alum @YCombinator @PomonaCollege. #SuperSeniorCatsClub mom. Queer as a $3 bill. | 3,491 |
| MeganCarolan | Megan Carolan | Early childhood researcher & mom. I also enjoy running, baking, and yelling at/about local government | 3,208 |
| golfdinosaurrr | Ron Read | Authored STARTING THE US⛳️OPEN--From Shinnecock to PB ‘cause i did. Go inside ropes of US’ oldest Major. LaGrange, IL native. https://t.co/08HEpsBOmG | 3,168 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| analydiamonaco | Ana Lydia Ochoa (Otxoa)-Monaco (She/Her) | Fashion & Beauty-obsessed Storyteller. LA foodie. Pre-pandemic traveler. Museum nerd & art collector. Book luvr. Woo-Woo baby witch. 🐶 & 🐱 & 🪴 #INFJ | 15,266 |
| TomHilts | Tom Hilts @TomHilts #CoVaxed+Boostedx2+Flu💉💉💉💉 | https://t.co/YzRbOBJNoS specializes in Product Development; Mechanical, Electrical & Industrial Design, plus NX Training & Teamcenter consulting. Only Tweets. | 5,001 |
| CopperFlash | Flash | Liberal. Geek. Insomniac. Cat Wrangler. Tea Hoarder. #DavidTennant #StarTrek #DoctorWho #MST3K #NYMets #TheResistance #BidenHarris #BLM #TFGSucks #FullyVaxxed | 4,946 |
| ChesCoRamblings | ChesterCtyRamblings | Part Domestic Diva and loving life! News finds me. I like to share what I find! I garden, blog, write, photograph, live. Life's better in the country! | 4,876 |
| jdmcnamara | John McNamara | Conservative, Patriot. Widower, father of 2 awesome kids. Brooklyn Rocks! | 4,359 |
| MeganCarolan | Megan Carolan | Early childhood researcher & mom. I also enjoy running, baking, and yelling at/about local government | 4,259 |
| realizzypresley | Izzy Presley | Podcaster, Singer @ackacetribute , Comic/Host Punchlines & Backlines & @monsterscruise, guitars @thesmokinkills, Artist @ghsstrings Vintage USA Guitars | 4,075 |
| Labreezeiana | Bre Reshone🐩⚜️ | Meiomi🫶🏽💜 |N⚜️LA |Dillard University Alum |MPH student | ΣΓΡ 🐩💛💙|#BlackGirlsRock | 3,988 |
| debracleaver | Debra Cleaver | Founder @voteamerica, https://t.co/Nmrb1y3uwt, https://t.co/hBbxYBqZ7P, FutureVoter. Alum @YCombinator @PomonaCollege. #SuperSeniorCatsClub mom. Queer as a $3 bill. | 3,980 |
| golfdinosaurrr | Ron Read | Authored STARTING THE US⛳️OPEN--From Shinnecock to PB ‘cause i did. Go inside ropes of US’ oldest Major. LaGrange, IL native. https://t.co/08HEpsBOmG | 3,613 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| lamont_blount | https://t.co/eCMBjb7sud | 21 |
| MsAlwaysOnVacay | 1922 💛💙 | Mizzou Mafia | 12 |
| Justsomerichguy | Worth more than you. I say whatever the fuck I want. If you don’t like it then you know what you can do. | 10 |
| Gambelunghe7711 | - | 6 |
| hannagradle | - | 4 |
| tititi_tia | i am channeling the spirit of a wife ✨ - Chizi Duru | Black Mizzou Alumna🐯 | ΣΓΡ 🐩 | 4 |
| EliCantwa2 | Disabled senior who loves road trips | 4 |
| Warrensandersjr | Entrepreneur | Passionate about real estate & investing | Domestic & International | #RealEstate #Investing #Entrepreneur | 4 |
| MillennialGood | Social Media, pop culture, lifestyle, and some news with a Millennial twist. | 3 |
| turquise_sky | Stay open.. Learn, unlearn, relearn 🤗 | 3 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1626596584300646401 | @ChaseSupport is denying a legitimate fraud claim. My online banking was compromised & money was moved via Zelle. I was told this was by my doing. I am a victim & I am being treated as a crook. Legal action might be necessary. @ABC7Chicago @cbschicago @fox32news @ABCInvestigates | 14 |
| 1626597413422260232 | @ChaseSupport I have been in contact with Chase via Twitter & in person through a branch AND still no action has been taken. I have taken action and filled a claim with @BBBTriCounties | 9 |
| 1626600573251252225 | Do not bank with @ChaseSupport Chase does not care about their customers. | 8 |
| 1626630178800533509 | .@ChaseSupport @ABC7Chicago @nbcchicago @cbschicago @fox32news @ABCInvestigates CHASE IS DENYING A LEGITIMATE FRAUD CLAIM. PLEASE HELP ME. https://t.co/apy4mAw1dp | 4 |
| 1627454568358354944 | I just published "The Chase Online Activation Codes have less than 8 digits of entropy" @ChaseSupport #cybersecurity https://t.co/fJZQl6qbNL | 4 |
| 1626629822133698575 | .@ChaseSupport You want additional time when it comes to customers money BUT when Chase wants money from US there’s no leeway. Customers are met with late fees and credit hits. RUN ME MY MONEY BACK IMMEDIATELY. | 2 |
| 1626628192235552784 | .@ChaseSupport You’re in my DM’s asking for additional time. This has been an issue since 2/4. We are going on TWO weeks since $750 has been MOVED from my account via an UNAUTHORIZED zelle transaction. @ABC7Chicago @cbschicago @ABCInvestigates @fox32news | 2 |
| 1626618197683175424 | why does @ChaseSupport advertise to contact chase if an unauthorized transaction was made? you aren’t doing anything to help me. | 2 |
| 1625211338023702533 | So @ChaseSupport @Chase I’m now getting a bill for the safe deposit box which used to be free. Cheap a little? | 1 |
| 1624630467637964800 | @maryprem @katieporteroc @SenWarren They will also close accounts arbitrarily and without explanation to clients who have been with them for over a decade! @jpmorgan @Chase @ChaseSupport | 1 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1627454568358354944 | I just published "The Chase Online Activation Codes have less than 8 digits of entropy" @ChaseSupport #cybersecurity https://t.co/fJZQl6qbNL | 20 |
| 1626596584300646401 | @ChaseSupport is denying a legitimate fraud claim. My online banking was compromised & money was moved via Zelle. I was told this was by my doing. I am a victim & I am being treated as a crook. Legal action might be necessary. @ABC7Chicago @cbschicago @fox32news @ABCInvestigates | 7 |
| 1626600573251252225 | Do not bank with @ChaseSupport Chase does not care about their customers. | 5 |
| 1626597413422260232 | @ChaseSupport I have been in contact with Chase via Twitter & in person through a branch AND still no action has been taken. I have taken action and filled a claim with @BBBTriCounties | 5 |
| 1626678589310619668 | thank you to all my friends / family for RT & showing the world @ChaseSupport is a terrible financial institution. Bank with Chase if you want your money stolen from your account. | 3 |
| 1627171908041994241 | @ChaseSupport - still awaiting my replacement card. Could you please expedite and help me with the status. | 3 |
| 1625211338023702533 | So @ChaseSupport @Chase I’m now getting a bill for the safe deposit box which used to be free. Cheap a little? | 2 |
| 1626795061945171968 | Which customer "service" is worse--@FedEx or @Chase ? Toss up. @ChaseSupport Giving both F- | 2 |
| 1624797520676241410 | Bwaiting for my new card for 3 weeks now. Everytime I call they say it’s on it’s way. @ChaseSupport, what’s goin on 😐? | 2 |
| 1627705078328209408 | Has anyone experienced this before?? Booked travel w/ @united via @ChaseSupport travel portal, canceled flight and was refunded by United, but the $ is not back in my Chase account. Both are refusing to help. I'm at a loss. | 2 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #chase | 3 |
| #creditcard | 3 |
| #cybersecurity | 2 |
| #chasebank | 2 |
| #freedom | 2 |
| #delgadoaudit | 1 |
| #dummies | 1 |
| #federalies | 1 |
| #citi | 1 |
| #askciti | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @chasesupport | 376 |
| @chase | 95 |
| @fbiatlanta | 21 |
| @gbi_ga | 21 |
| @bankofamerica | 21 |
| @americanexpress | 20 |
| @capitalone | 20 |
| @visa | 20 |
| @ap | 19 |
| @fox5atlanta | 19 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
5
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🖕🏽 | 5 | middle_finger_medium_skin_tone |
| 😡 | 3 | enraged_face |
| 👇 | 3 | backhand_index_pointing_down |
| 🙄 | 2 | face_with_rolling_eyes |
| 😁 | 1 | beaming_face_with_smiling_eyes |
| ✌🏽 | 1 | victory_hand_medium_skin_tone |
| 👀 | 1 | eyes |
| 😠 | 1 | angry_face |
| 🙏 | 1 | folded_hands |
| 😐 | 1 | neutral_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| People & Body | 12 |
| Smileys & Emotion | 8 |
| Objects | 1 |