Tweets Analysis - Keyword: @BukaBantuan

Overview

Total number of tweets analysed

27

Earliest tweet was on

2023-03-18

Latest tweet was on

2023-03-25

Tweets covering

7 days

Average age of authors' accounts

9 years

Summarization

Customers are tweeting about various problems they are facing with Bukalapak and seeking assistance from the customer service team, BukaBantuan. These problems include delayed refunds, missing funds, blocked accounts, and hacked accounts. Some customers are also facing issues with other third-party services, such as IndiHomeCare and Akulaku. The customer service team is responding to these tweets and asking customers to DM them for further assistance. There are also mentions of live chat not working and confusion regarding duplicate payments.

Topic Modeling

  1. Poor customer service response time from @bukalapak and @BukaBantuan
  2. Complaints about refunds not being issued by @bukalapak and @BukaBantuan
  3. Issues with payments and transactions on @bukalapak and @BukaBantuan
  4. Problems with account and product settings on @bukalapak and @BukaBantuan
  5. Hacking and fraudulent transactions on @bukalapak and @BukaBantuan

Emotional Analysis

The emotions expressed in these tweets are frustration, anger, and desperation. Most of the tweets are complaints about issues with transactions, refunds, and account blocks, causing users to lose their money and disrupting their daily lives. Many of these users express their disappointment and appeal for help from customer service, but their requests seem to have been ignored or delayed, leading them to express their emotions more strongly.

Trend Analysis

  1. Customer service issues and complaints regarding refunds, transactions, and account blocks involving Bukalapak, BukaBantuan, Akulaku, and IndiHomeCare
  2. Technical difficulties with account access and product listings on Bukalapak
  3. Concerns over unauthorized transactions and hacking of user accounts on Bukalapak and DanaWallet
  4. Requests for assistance with payment and transaction issues involving J&T Express
  5. Live chat support and customer service resources offered by Bukalapak and BukaBantuan

Disclaimer: The text analysis on twtdata.com, powered by OpenAI, does not represent the views of twtdata.com or its affiliates. The analysis is for informational purposes only and not an endorsement of any viewpoint.

Types of Tweets

Number of Retweets

0

Percentage of total tweets

0%

Number of Original tweets

14

Percentage of total tweets

51%

Number of tweets that contain Mentions

27

Percentage of total tweets

100%

Number of tweets that were Replies

13

Percentage of total tweets

48%

Number of tweets that were Quotes

0

Percentage of total tweets

0%

Number of tweets that contain Hashtags

0

Percentage of total tweets

0%

Top 5 devices used to tweet

Source Count
Twitter for Android 14
Twitter Web App 6
Zendesk 4
Twitter for iPhone 2
Twitter for Mac 1

What devices were used to tweet

Top 10 accounts with highest followers count

Username Name Bio Followers count
bukalapak Bukalapak Yuk belanja bareng Oppa #SJKdiBukalapak sekarang! 😍 🛒 Klik 👇 | Pengaduan klik: https://t.co/x0fM3WsJwM 249,471
danawallet DANA.id Pakai DANA hidup #BebasDrama! 📞 DANA Customer Care 1500 445 💌 email help@dana.id 76,378
fazzagen Fazz Agen PAYFAZZ Agen kini menjadi Fazz Agen | Hubungi CS Resmi: Email ke support-agen@fazz.com & Call Center (021) 50711200 | Senin - Minggu, 06.00 - 24.00 2,622
riwansia Rafi'ulfath a Librocubicularist| a Polyglot wannabe| an Agoraphobe| Pluviophille| a control freak | an Egocentricist| an Idealist| a Miegnostic atm. 291
rulydihoti Ruly - 279
danielcandw Daniel Candra Wijaya - 228
singgih_Hiraido Isan - 208
khalid150994 Vaksin lucu # AstraJenaka # Dosis 3 dekat pun belom tentu memperhatikan 49
Jangkrik_japos ehbuseh Be quick or be dead 40
neverfalters dika - 39

Top 10 accounts with highest friends count

Username Name Bio Followers count
rulydihoti Ruly - 554
singgih_Hiraido Isan - 327
riwansia Rafi'ulfath a Librocubicularist| a Polyglot wannabe| an Agoraphobe| Pluviophille| a control freak | an Egocentricist| an Idealist| a Miegnostic atm. 286
waver_06 4ND1 Hanya DIA yg berhak untuk SOMBONG 245
danielcandw Daniel Candra Wijaya - 150
kaifasamudera Kaifa Everything is ok.... 99
Jangkrik_japos ehbuseh Be quick or be dead 96
neverfalters dika - 74
khalid150994 Vaksin lucu # AstraJenaka # Dosis 3 dekat pun belom tentu memperhatikan 70
rajo1ntan Ilham Mahardika Anything About ME 50

Most active users

Username Bio Number of tweets
danawallet Pakai DANA hidup #BebasDrama! 📞 DANA Customer Care 1500 445 💌 email help@dana.id 4
kaifasamudera Everything is ok.... 3
singgih_Hiraido - 3
nannonaha1212 - 2
danielcandw - 2
neverfalters - 2
rulydihoti - 1
riwansia a Librocubicularist| a Polyglot wannabe| an Agoraphobe| Pluviophille| a control freak | an Egocentricist| an Idealist| a Miegnostic atm. 1
rajo1ntan Anything About ME 1
Akulakuind1 - 1

Tweets per day

Top 10 tweets with highest Retweet count

ID Text Retweet count
1639566589933817861 Dah 5 jam belum ada tanggelan dari CS @bukalapak @BukaBantuan 0
1638817189322194949 @kaifasamudera @IndiHomeCare @BukaBantuan Hai Sobat Fazz Agen, silakan kirim DM agar kami bisa cek kendala kamu ya. -Fiqah 0
1637043758956187649 @bukalapak Saldo saya 1.2jt blm d refund kak @BukaBantuan @bukalapak 0
1637442595050885121 @dywulandari @akulaku @bukalapak @BukaBantuan @AkulakuCare @akulakuID Layanan Bantuan Akulaku Hubungi WhatsApp Kami 083177572990 0
1637659585174700035 apa live chat seperti ini? @bukalapak @BukaBantuan https://t.co/9GSJLmlcVX 0
1637681269302779904 @BukaBantuan Admin transaksi jatuh tempo ferund dana tgl 17 tapi sampe sekarang blm di refund 0
1638418265633595392 @bukalapak @BukaBantuan mending perbaiki tim bukamitra, isi etoll gak masuk 5 hari gak dibalikin saldonya, isi saldo 1jt lewat va bca udah 2 hari gak masuk2 0
1638481539393789952 Hello @IndiHomeCare ini tagihan nya kok bisa dibayar 2x di @BukaBantuan dan @fazzagen yg mana yg betul ? https://t.co/90Ey55xAN5 0
1638481872618680322 Yg mana yg harus refund @BukaBantuan @fazzagen , @IndiHomeCare ? 0
1638485351819014149 @IndiHomeCare Sudah di DM kak....kakak kan suruh tag PPOB nya yg mana yg harus refund uang saya @BukaBantuan atau @fazzagen 0

Top 10 tweets with highest Like count

ID Text Like count
1639566589933817861 Dah 5 jam belum ada tanggelan dari CS @bukalapak @BukaBantuan 0
1638817189322194949 @kaifasamudera @IndiHomeCare @BukaBantuan Hai Sobat Fazz Agen, silakan kirim DM agar kami bisa cek kendala kamu ya. -Fiqah 0
1637043758956187649 @bukalapak Saldo saya 1.2jt blm d refund kak @BukaBantuan @bukalapak 0
1637442595050885121 @dywulandari @akulaku @bukalapak @BukaBantuan @AkulakuCare @akulakuID Layanan Bantuan Akulaku Hubungi WhatsApp Kami 083177572990 0
1637659585174700035 apa live chat seperti ini? @bukalapak @BukaBantuan https://t.co/9GSJLmlcVX 0
1637681269302779904 @BukaBantuan Admin transaksi jatuh tempo ferund dana tgl 17 tapi sampe sekarang blm di refund 0
1638418265633595392 @bukalapak @BukaBantuan mending perbaiki tim bukamitra, isi etoll gak masuk 5 hari gak dibalikin saldonya, isi saldo 1jt lewat va bca udah 2 hari gak masuk2 0
1638481539393789952 Hello @IndiHomeCare ini tagihan nya kok bisa dibayar 2x di @BukaBantuan dan @fazzagen yg mana yg betul ? https://t.co/90Ey55xAN5 0
1638481872618680322 Yg mana yg harus refund @BukaBantuan @fazzagen , @IndiHomeCare ? 0
1638485351819014149 @IndiHomeCare Sudah di DM kak....kakak kan suruh tag PPOB nya yg mana yg harus refund uang saya @BukaBantuan atau @fazzagen 0

Top 3 Languages Used In Tweets

Top 10 mentions

Mention Count
@bukabantuan 27
@bukalapak 15
@danawallet 4
@indihomecare 4
@neverfalters 3
@fazzagen 3
@suiswap_app 2
@telkomsel 2
@iyaaan666 1
@jntexpressid 1

Top 10 mentions

Wordcloud of Tweets

Emojis

Average number of emojis used per tweet

40

Emojis used in tweets

Emoji Count Emoji Text
😭 8 loudly_crying_face
🙏🏼 2 folded_hands_medium-light_skin_tone
🙏🏻 1 folded_hands_light_skin_tone

Emojis groups

Emoji Group Count
Smileys & Emotion 8
People & Body 3