BlizzardCS_KR - Tweet Data Analysis

Summarization

The main points discussed in the tweets are issues encountered with the Diablo 2 Relection game. The issues include being unable to join and create rooms, a snowflake lottery win not being able to be used, and being unable to access the online selection menu. The user is asking for assistance in resolving these issues.

Topic Modeling

1. Issues with game failures and successes related to Diablo 2 Reclamation
2. Unable to enter address after winning a snowflake
3. Online selection menu not working in Diablo 2 Reclamation
4. Unable to join or create a room in the game
5. Difficulty in understanding how to query game issues

Emotional Analysis

The emotions expressed in these tweets are frustration and confusion. The first tweet expresses frustration due to not knowing how to contact customer service. The second tweet expresses confusion due to not being able to input an address after winning a prize. The third tweet expresses frustration due to not being able to play the game for six months due to an authentication error.

Trend Analysis

1. Game connection issues with Blizzard's Diablo 2 Reactor
2. Failure to create character rooms and join existing rooms
3. Inputting address issues for winning prizes
4. Authentication issues when attempting to access the online selection menu
5. Inability to play the game for extended periods of time