Tweets Analysis - Keyword: @BinanceUShelp
Overview
Total number of tweets analysed
162
Earliest tweet was on
2023-02-11
Latest tweet was on
2023-02-21
Tweets covering
10 days
Average age of authors' accounts
5 years
Summarization
People are having difficulty transferring funds, withdrawing assets, and getting their funds out in general. Some mention a loss of over $13k and state that the customer service on Binance U.S. has not been helpful. Many have waited over a month for a reply with no help. Others are asking about an airdrop from Flare Networks that has not been given and wondering if Binance U.S. is scamming users out of tokens.
Topic Modeling
- Issues with accessing funds
- Differences in asset prices
- Inability to withdraw assets
- Complaints about customer service
- Airdrops and token distribution
Emotional Analysis
The sentiment of these tweets is overwhelmingly negative. People are expressing frustration, confusion, and anger at Binance US for a variety of issues, such as locked withdrawals, account closures, and long wait times for customer service. There is also a sense of distrust, as users are questioning Binance US's commitment to helping them and their refusal to provide airdrops.
Trend Analysis
- Customer Service Satisfaction Issues
- Questions about Withdrawal
- Price Difference of Cryptocurrencies
- Accounts being disabled/closed
- Airdrops of cryptocurrencies
Types of Tweets
Number of Retweets
14
Percentage of total tweets
8%
Number of Original tweets
24
Percentage of total tweets
14%
Number of tweets that contain Mentions
162
Percentage of total tweets
100%
Number of tweets that were Replies
125
Percentage of total tweets
77%
Number of tweets that were Quotes
1
Percentage of total tweets
0%
Number of tweets that contain Hashtags
22
Percentage of total tweets
13%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 74 |
| Twitter for Android | 63 |
| Twitter Web App | 24 |
| TweetDeck | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| BinanceHelpDesk | Binance Customer Support | Official @Binance customer support. We’re here to help!Any questions, drop us a DM. Include your case ID if you have one. 24/7 live chat in 17 languages. | 115,634 |
| CarAccidentFree | عمان بلا حوادث | (شاركنا معنا بحملة وطنية للحد من حوادث ) (Participated with us a national campaign to reduce car accidents in Oman) | 22,859 |
| JacoryCrypto | Jacory (Binance.US Angel) | I am a https://t.co/k1e5aBz6rp Angel Ambassador 😇 Volunteer I ❤️ helping the #crypto community #binanceus & #algorand #algofam #whodoyoucollect #humbl | 9,007 |
| Stellar17Arya | Arya's List 112.211 | Stellar💫LOOP💫$XRP💫 For we wrestle not against flesh and blood, but against principalities, against powers, against the rulers of the darkness of this world. | 7,654 |
| OrlandoCruzNFT | 0xDroid.eth || c3p0.hbar (💪🦍) | $HBAR @LilMonkiNFT @CyberHederaNFT $ETH @HeroGalaxyNFT @grayboysdao $SOL @ShreddedApes @retrogoons @Creature_Chron @BVDCAT_ | 3,121 |
| INX_Haluhalo | 🌕Haluhalo🌕(ハロハロ) | 『現役公務員』 世界はsecurity token(デジタル証券)の時代へ🏦"In the near future, the world will be in the era of security token "@INX_Group INX Oneとは？買い方は？詳しくはnoteへ↓ | 1,930 |
| MrClutchCrypto | R.W. | * Crypto Investor * * Detroit sports fan * * @Lions @Tigers @DetroitPistons * @UMichAthletics * * DETROIT VS EVERYBODY * * Love you Dad....rest now 💔 * | 1,468 |
| Kansiime81 | Princess Allen👅✨ | Destined for greatness.. woman member of parliament aspirant🤭 God above all | 1,453 |
| cryptoisthefuta | dyachkins.algo | ȺLGO GOVERNOR. Investing/ trading since 2016. Macro | 1,311 |
| SFakamoto | Troof.og - The187.eth | CEO of TroofLabs Formur Manijur at da @Mcgoblinburger@the187Personal creationshttps://t.co/lBazKUWg2p… | 1,074 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| JacoryCrypto | Jacory (Binance.US Angel) | I am a https://t.co/k1e5aBz6rp Angel Ambassador 😇 Volunteer I ❤️ helping the #crypto community #binanceus & #algorand #algofam #whodoyoucollect #humbl | 8,519 |
| DarrenShipp1 | BigDee | Looking for some sand between my toes..Crypto enthusiast,general contractor. #BITCOIN | 4,996 |
| CarAccidentFree | عمان بلا حوادث | (شاركنا معنا بحملة وطنية للحد من حوادث ) (Participated with us a national campaign to reduce car accidents in Oman) | 4,230 |
| JKA_Morgan | Crypto Celsius ||© | Bitcoin I Crypto I Forex I Nft Fashion for the future of money. Send us your favorite cryptos and nfts and we'll put that image on a t-shirt of your choice. | 3,049 |
| BrazellAssets | Ⓥ Explosion X 2 ⓧ | The path to Success is under construction 🦺 Let the journey begin Dreams — Goals Crytpopreneur,,, Cryptonaire | 2,885 |
| OrlandoCruzNFT | 0xDroid.eth || c3p0.hbar (💪🦍) | $HBAR @LilMonkiNFT @CyberHederaNFT $ETH @HeroGalaxyNFT @grayboysdao $SOL @ShreddedApes @retrogoons @Creature_Chron @BVDCAT_ | 2,793 |
| mrmikelerro | Mike Lerro | HUGE SURVIVOR FAN, SOFTBALL 🥎 PLAYER & investor of $ApeCoin, $shping, $biconomy, $dwac &DogeCoin Ðoge MY DOGE WALLET - DKrRfSMYrWCuS51VE7iEWigeu3iY8hUXAw | 2,617 |
| cgrayindustries | cgray | I don't know I just work here | 2,311 |
| virus23photo | virus23 | https://t.co/9mgMaANGNs | 2,035 |
| mourrenprows | mourrenprowsplans | Trade Wisely, Chartered Market Technician Instructor & Developer of TechniTrader Stock & Option Courses #crypto #stock $ISLM | 2,024 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| MelvinDWallace1 | Married. MAGA Only here for the new. Vietnam veteran, USMC. Retired Fleet Maintenance manager, Constitutionalist, free Love American. | 10 |
| mourrenprows | Trade Wisely, Chartered Market Technician Instructor & Developer of TechniTrader Stock & Option Courses #crypto #stock $ISLM | 7 |
| luckysgritta | - | 7 |
| CryptoMoonPlug | We’re all early in crypto!! BUY & HODL💰🚀 #BNB #Bitcoin | 5 |
| marvis16254325 | GODDID #NFT #CRYPTO #trader | 5 |
| BinanceHelpDesk | Official @Binance customer support. We’re here to help!Any questions, drop us a DM. Include your case ID if you have one. 24/7 live chat in 17 languages. | 4 |
| kialgr | - | 4 |
| MDmbs | - | 3 |
| Lieut3nant_X | Triple "X" Holding | 3 |
| Hodlonbaby | #Bitcoin | 3 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1625444591339012096 | @BinanceHelpDesk @binance @cz_binance @BinanceUShelp You’re taking everything that belongs to me by telling lies. The officer’s number ain’t going through and they don’t reply their mails for 5months now | 1 |
| 1626873080898551813 | @BinanceUShelp help me please | 1 |
| 1626187827837906944 | @BabyDogeCoin @binance @BinanceUShelp | 1 |
| 1625488873802600451 | @BinanceUShelp @BinanceUS Perfect, thankyou | 0 |
| 1625615051209195520 | @BinanceUShelp How long is your ERC20 chain going to be "currently unavailable"???? | 0 |
| 1625614491328331777 | @cz_binance I will go speak to my government representatives and say nice things about @binance if you can get @BinanceUShelp to give me back my $USDT.e | 0 |
| 1625587157925502977 | @BinanceUShelp @BinanceHelpDesk What formal format it’s almost 1 month ! I never saw before this kind of worst service | 0 |
| 1625579520576167937 | @Tusharrana68 Hi there, we would love to clarify @binance and @BinanceUS are separate platforms. Please reach out to @BinanceUShelp for your inquiry and don't hesitate to reach out to us for inquiries related to https://t.co/J2rqPPlLbO -MK | 0 |
| 1625523995306074114 | @BinanceUShelp Hard , as in I prefer @binance | 0 |
| 1625491915163697152 | @igorlenterman @Victori73170293 @Pontifex @BinanceUShelp | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1625953798475681817 | @BinanceUShelp @BinanceUS Hello @BinanceUS i am having huge problem with you guys. I really really need help. My friend recently sent alot of money to my binance u.s account by mistake. I am simply trying to send those funds back to the correct person but unfortunately binance u.s has locked my withdrawal | 14 |
| 1626323731105685504 | @BinanceUShelp @BinanceUS I think I have been patient, allow me withdrawal my assets you have already done enough | 8 |
| 1624618865132032006 | Oh my God #Binance this is legally illegal... #HBAR look at the price difference...!!! @BinanceUShelp @binance @cz_binance @BinanceUShelp https://t.co/Sps5Gux5ol | 8 |
| 1626187827837906944 | @BabyDogeCoin @binance @BinanceUShelp | 7 |
| 1625167612291256323 | After months of complaining and going back and forth, I've been finally notified that my account has been closed permanently. Now how do I get my funds out?!! Over $13k worth of tokens (shib and usdt) isn't a joke. Ticket id: 2574158 @BrianShroder @BinanceUS @BinanceUShelp | 7 |
| 1625179394816851977 | @BinanceUShelp 1. Ticket #: #2657049 2. Brief description of the issue. Account is disabled | 6 |
| 1625587157925502977 | @BinanceUShelp @BinanceHelpDesk What formal format it’s almost 1 month ! I never saw before this kind of worst service | 5 |
| 1624789239086055424 | @BinanceHelpDesk @cz_binance @BinanceUShelp hey reaspon please , why you block my account already 2 months? And The estimated time has also exceeded the limit , The maximum limit should be 30 days . This is my personal account why are you blocking it | 5 |
| 1624368089113436160 | @BabyDogeCoin @binance @cz_binance @BinanceUS @BinanceUShelp | 4 |
| 1626042507762057216 | @BinanceUShelp @BinanceUS That’s great! Now can we get our #FLR finally? @FlareNetworks @CommunityFlare | 4 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #binanceus | 4 |
| #horizen | 2 |
| #flr | 2 |
| #flare | 2 |
| #binance | 2 |
| #2673767 | 1 |
| #2674603 | 1 |
| #czbinance | 1 |
| #nft | 1 |
| #2673295your | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @binanceushelp | 164 |
| @binanceus | 49 |
| @binance | 28 |
| @cz_binance | 24 |
| @binancehelpdesk | 15 |
| @cohco16 | 5 |
| @brianshroder | 4 |
| @investvoyager | 3 |
| @btedeton | 3 |
| @babydogecoin | 3 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
12
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😂 | 4 | face_with_tears_of_joy |
| 🚀 | 4 | rocket |
| 👇 | 3 | backhand_index_pointing_down |
| 🙌🏼 | 1 | raising_hands_medium-light_skin_tone |
| 👋 | 1 | waving_hand |
| 🙏 | 1 | folded_hands |
| 🥰 | 1 | smiling_face_with_hearts |
| 💛 | 1 | yellow_heart |
| 🍀 | 1 | four_leaf_clover |
| ☹️ | 1 | frowning_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 8 |
| People & Body | 7 |
| Travel & Places | 4 |
| Animals & Nature | 1 |
| Food & Drink | 1 |