BCRAusuarios - Tweet Data Analysis

Summarization

This series of tweets is regarding financial issues, such as debt cancellation, the ability to buy and sell foreign currency, the right to unite accounts, and the ability to select bank branches. People are calling on the banks and government entities such as the BCRAusuarios, MinHabitatAR, BancoGalicia, VisaArgentina, BancoCentral_AR and more to address their financial concerns. Some are reporting issues with their ATPs and not being able to buy foreign currency. Others are reporting problems with debit authorizations, cost and commission consultation with Brubankarg, and identity financial issues. Finally, people have requested private messages to derive complaints.

Topic Modeling

1. Politicians and their policies
2. Financial rights and banking issues
3. Debt related issues
4. Financial institutions and customer service
5. ATP and currency exchange related issues

Emotional Analysis

The emotions expressed in these tweets are primarily frustration and anger. Many of the tweets express confusion over banking and financial policies, as well as issues with credit card authorization and debt payment. There is also a sense of helplessness in many of the tweets, as the users are asking for help from entities such as the BCRAusuarios, BancoGalicia, and Visa Argentina. Additionally, there is a feeling of betrayal, as some users have had their financial information misused or have been denied access to their money. Finally, there is a sense of indignation and distrust in the government, as some of the tweets reference the policies of President Mauricio Macri and former President Cristina Fernandez de Kirchner.

Trend Analysis

1. UVA- Robo/Usura/Hipotecados/Tratamiento solucion UVA
2. Casa Propia
3. Autorización de Tarjeta de Crédito
4. Tasa mínima para personas humanas
5. Unificar cuentas