Tweets Analysis - Keyword: @BBVAWorld
Overview
Total number of tweets analysed
22
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-31
Tweets covering
9 days
Average age of authors' accounts
9 years
Summarization
The tweets cover a wide range of criticisms and complaints directed towards BBVA and its subsidiaries, including concerns over account fees, climate change support, technical issues, customer service, and dividend dates. Many of the tweets express frustration with the bank's services and call for improvements.
Topic Modeling
- Banking services and customer complaints: tweets expressing frustration and negative experiences with BBVA's banking services, such as fees, lack of response, and poor customer service.
- Climate change and corporate responsibility: tweets discussing BBVA's involvement (or lack thereof) in helping vulnerable countries adapt to climate change.
- Company mentions and communication channels: tweets that mention BBVA and its subsidiaries or use Twitter to reach out to the company.
- Technical issues and outages: tweets reporting problems with BBVA's physical credit cards and online services, as well as complaints about service disruptions in bank branches.
- Financial markets and investment: tweets discussing BBVA's capital and Tier 1 aditional need, as well as dividend dates and stock performance.
Emotional Analysis
The tweets express a range of negative emotions towards BBVA and its services. These include frustration, anger, disappointment, fear, and disgust. The authors criticize the bank's irresponsibility, inefficiency, and poor customer service, and express dissatisfaction with the charges, cancellation fees, and lack of availability for appointments. Additionally, the tweets mention the bank's involvement in climate change issues, and raise concerns about its dividend date and capital Tier 1 status. Overall, the emotions expressed suggest a lack of trust and satisfaction with BBVA and its practices.
Trend Analysis
- Customer complaints regarding BBVA's services and customer support
- BBVA's involvement in climate change issues
- Dividend dates and stock market analysis for BBVA and its subsidiaries
- Difficulty in scheduling appointments or getting assistance from BBVA personnel
- Promotion of conferences and events sponsored by BBVA
Types of Tweets
Number of Retweets
2
Percentage of total tweets
9%
Number of Original tweets
13
Percentage of total tweets
59%
Number of tweets that contain Mentions
22
Percentage of total tweets
100%
Number of tweets that were Replies
6
Percentage of total tweets
27%
Number of tweets that were Quotes
2
Percentage of total tweets
9%
Number of tweets that contain Hashtags
9
Percentage of total tweets
40%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 11 |
| Twitter for iPhone | 5 |
| Twitter Web App | 3 |
| TweetDeck | 2 |
| Canva | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| nicokrapa | KrapaGamer | Cuenta oficial de Twitter de KrapaGamer ya somos 102.000 personitas! Estaré avisando cuando suba nuevos gameplays en el canal! 😊 | 93,549 |
| BBVA_espana | BBVA en España | Canal de información de BBVA en España para que estés al tanto de cada novedad, porque cuanto más sabes, mejor decides. 👋 Perfil de ayuda: @bbvaresponde_es | 65,631 |
| pgreenfielduk | Patrick Greenfield | 📝Reporter @guardian covering biodiversity and the environment. patrick.greenfield@guardian.co.uk | 16,525 |
| joeloyo | Joe Lo | News editor @Climatehome, covering climate change around the world. DM me or email jl@climatehomenews.com | 6,667 |
| consensomercado | Consenso del Mercado | Todos los análisis, todos los analistas del mercado bursátil: #Ibex, #eurostoxx, #smallmidcaps. Partners de Infobolsa (@GrupoBME) y de @ieaf20 | 4,656 |
| Eythel | Eythel | Periodista, fotógrafo y creador visual 🇨🇺🇲🇽 / Mucha cultura pop. | 2,591 |
| angie6812 | Ángela | Ortográfica, melómana, gatuna 😼 angelap@tkz.one | 1,234 |
| CandelaSupremos | CandelaylosSupremos | Cantante alienígena. | 514 |
| SepulvedaManuel | Manuel Sepulveda | Producer | 345 |
| NapsterEPD88 | Erik Poveda Díaz | Insta: @napsterepd88 #Ingeniero de peticiones 🌻😸👻🌄♥️👋🌞🎸🤪🙈🙊🙉👅👀😋😆👩❤️👨💜🫦😛 | 112 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| nicokrapa | KrapaGamer | Cuenta oficial de Twitter de KrapaGamer ya somos 102.000 personitas! Estaré avisando cuando suba nuevos gameplays en el canal! 😊 | 55,312 |
| pgreenfielduk | Patrick Greenfield | 📝Reporter @guardian covering biodiversity and the environment. patrick.greenfield@guardian.co.uk | 6,801 |
| joeloyo | Joe Lo | News editor @Climatehome, covering climate change around the world. DM me or email jl@climatehomenews.com | 4,940 |
| dashgaffa26 | Ihsan Kurt3rd | stop wishing , start doing | 4,079 |
| angie6812 | Ángela | Ortográfica, melómana, gatuna 😼 angelap@tkz.one | 1,844 |
| consensomercado | Consenso del Mercado | Todos los análisis, todos los analistas del mercado bursátil: #Ibex, #eurostoxx, #smallmidcaps. Partners de Infobolsa (@GrupoBME) y de @ieaf20 | 1,572 |
| Eythel | Eythel | Periodista, fotógrafo y creador visual 🇨🇺🇲🇽 / Mucha cultura pop. | 1,331 |
| NapsterEPD88 | Erik Poveda Díaz | Insta: @napsterepd88 #Ingeniero de peticiones 🌻😸👻🌄♥️👋🌞🎸🤪🙈🙊🙉👅👀😋😆👩❤️👨💜🫦😛 | 867 |
| CandelaSupremos | CandelaylosSupremos | Cantante alienígena. | 616 |
| SepulvedaManuel | Manuel Sepulveda | Producer | 470 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| dashgaffa26 | stop wishing , start doing | 5 |
| CandelaSupremos | Cantante alienígena. | 3 |
| consensomercado | Todos los análisis, todos los analistas del mercado bursátil: #Ibex, #eurostoxx, #smallmidcaps. Partners de Infobolsa (@GrupoBME) y de @ieaf20 | 2 |
| BBVA_espana | Canal de información de BBVA en España para que estés al tanto de cada novedad, porque cuanto más sabes, mejor decides. 👋 Perfil de ayuda: @bbvaresponde_es | 1 |
| CoipsiO | Colegio Interamericano de Psicología 🧠👩🏻🎓👨🏻🎓 | 1 |
| Eythel | Periodista, fotógrafo y creador visual 🇨🇺🇲🇽 / Mucha cultura pop. | 1 |
| Javier_SaVel | 1410670453321220524⁄2147332386669694869 | 1 |
| NapsterEPD88 | Insta: @napsterepd88 #Ingeniero de peticiones 🌻😸👻🌄♥️👋🌞🎸🤪🙈🙊🙉👅👀😋😆👩❤️👨💜🫦😛 | 1 |
| SepulvedaManuel | Producer | 1 |
| SilvinaTabord15 | - | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1641477870605172737 | Among those who didn't want to help vulnerable countries to adapt to climate change are employees of the American NGO @ConservationOrg and Spanish bank @BBVAWorld 👇 https://t.co/BDwM8JrNd5 | 2 |
| 1638662144551010309 | @BBVAWorld @BBVA_espana #garan dividendo date? | 1 |
| 1641761441945403393 | @BBVA_espana @bbva @BBVAWorld Os he escrito al buzón de SAC. Referencia “imposibilidad de concertar cita para bastanteo poderes” | 0 |
| 1640894302703304705 | Las ratas de @BBVA_Mex @bbva @LigaBBVAMX @BBVAWorld @BBVA_espana quieren cobrar para abrir una cuenta, por twitter dicen que no cobran en sucursal si y ya ni responden... que miedo tener un banco tan irresponsable | 0 |
| 1638879480272809984 | @BBVAWorld @bbva la verdad son una vergüenza, voy a cancelar la cuenta me dicen no se debe nada solamente hay que PAGAR la baja de la misma, listo lo pago y de repente me llaman diciendo que debo en la tarjeta de crédito. | 0 |
| 1639348561962754059 | Señores @bbva @BBVAWorld que servio tan malo es de ustedes en la oficina de la calle 72 Bogotá Colombia, solo 2 cajeros, uno de ellos no atiende y la. Oficina llena, no hay gerente, no hay jefe de operaciones 😮😮😮 #bbvaColombia #bbvaBogota @Asobancaria #banco #BBVA https://t.co/r0uZDcoBzd | 0 |
| 1639397557372682240 | .@BBVARe_mx, @bbva, @BBVAWorld Ahora ni su tarjeta física funciona fuera de México 🤯😭 Ay, no, cuando parece que ya no se pueden superar en su inutilidad siguen cosechando éxitos 🤬 | 0 |
| 1639858390221422593 | @BBVAWorld @bbvaempresas_es @hackandbeers @hackaday @AsociacionPint @policia Los números del patrón aleatorio del cvv de las tarjetas del BBVA no son aleatorios. !Acabo de descubrir el patrón! 😁🍭🍻🍚🥰😘 @GoogleAI @googledevs @GoogleES | 0 |
| 1640455056591044608 | @cafenofilo @bbva @BBVAWorld | 0 |
| 1640845561887703042 | @GarantiBBVA @BBVAWorld @BBVA_espana #garan dividendo date? Temettü tarihi? | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1640894302703304705 | Las ratas de @BBVA_Mex @bbva @LigaBBVAMX @BBVAWorld @BBVA_espana quieren cobrar para abrir una cuenta, por twitter dicen que no cobran en sucursal si y ya ni responden... que miedo tener un banco tan irresponsable | 2 |
| 1641477870605172737 | Among those who didn't want to help vulnerable countries to adapt to climate change are employees of the American NGO @ConservationOrg and Spanish bank @BBVAWorld 👇 https://t.co/BDwM8JrNd5 | 2 |
| 1641601583321427968 | https://t.co/MHoYtJxaIq @SpainInTheUSA @SpainNATO @NASAKennedy @UN @BBVAWorld @BBVA_espana @bbva @bbcmundo @elcorteingles @Airbus @AirbusDefence @AirbusSpace @ONU_es @CIA @CasaReal @culturagob @elpais_cultura @culturamalaga @pacodelatorrep @A3Noticias @EFEnoticias @AFPespanol https://t.co/4RHZ69ZLym | 1 |
| 1639397557372682240 | .@BBVARe_mx, @bbva, @BBVAWorld Ahora ni su tarjeta física funciona fuera de México 🤯😭 Ay, no, cuando parece que ya no se pueden superar en su inutilidad siguen cosechando éxitos 🤬 | 1 |
| 1641761441945403393 | @BBVA_espana @bbva @BBVAWorld Os he escrito al buzón de SAC. Referencia “imposibilidad de concertar cita para bastanteo poderes” | 0 |
| 1638662144551010309 | @BBVAWorld @BBVA_espana #garan dividendo date? | 0 |
| 1638879480272809984 | @BBVAWorld @bbva la verdad son una vergüenza, voy a cancelar la cuenta me dicen no se debe nada solamente hay que PAGAR la baja de la misma, listo lo pago y de repente me llaman diciendo que debo en la tarjeta de crédito. | 0 |
| 1639348561962754059 | Señores @bbva @BBVAWorld que servio tan malo es de ustedes en la oficina de la calle 72 Bogotá Colombia, solo 2 cajeros, uno de ellos no atiende y la. Oficina llena, no hay gerente, no hay jefe de operaciones 😮😮😮 #bbvaColombia #bbvaBogota @Asobancaria #banco #BBVA https://t.co/r0uZDcoBzd | 0 |
| 1639858390221422593 | @BBVAWorld @bbvaempresas_es @hackandbeers @hackaday @AsociacionPint @policia Los números del patrón aleatorio del cvv de las tarjetas del BBVA no son aleatorios. !Acabo de descubrir el patrón! 😁🍭🍻🍚🥰😘 @GoogleAI @googledevs @GoogleES | 0 |
| 1640455056591044608 | @cafenofilo @bbva @BBVAWorld | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #garan | 5 |
| #ibex35 | 2 |
| #sectorfinanciero | 2 |
| #bancos | 2 |
| #psicologia | 1 |
| #psiquiatra | 1 |
| #saludmental | 1 |
| #estres | 1 |
| #bbvacolombia | 1 |
| #bbvabogota | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @bbvaworld | 22 |
| @bbva_espana | 10 |
| @bbva | 10 |
| @bancosantander | 2 |
| @garantibbva | 2 |
| @conservationorg | 2 |
| @candelasupremos | 1 |
| @spainintheusa | 1 |
| @spainnato | 1 |
| @nasakennedy | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
63
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😮 | 3 | face_with_open_mouth |
| 👇 | 2 | backhand_index_pointing_down |
| 😁 | 1 | beaming_face_with_smiling_eyes |
| 🍭 | 1 | lollipop |
| 🍻 | 1 | clinking_beer_mugs |
| 🍚 | 1 | cooked_rice |
| 🥰 | 1 | smiling_face_with_hearts |
| 😘 | 1 | face_blowing_a_kiss |
| 🤯 | 1 | exploding_head |
| 😭 | 1 | loudly_crying_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 9 |
| Food & Drink | 3 |
| People & Body | 2 |