Tweets Analysis - Keyword: @AVA_airasia
Overview
Total number of tweets analysed
328
Earliest tweet was on
2023-03-16
Latest tweet was on
2023-03-25
Tweets covering
8 days
Average age of authors' accounts
7 years
Summarization
Customers are expressing frustration with AirAsia's poor service, including rescheduling flights without sufficient notice and long wait times for refunds. Some are calling for government intervention, while others suggest boycotting the airline or seeking help in person at customer service counters. There are also complaints about inoperable aircraft being sold as operable. One customer's tweet containing offensive language towards the airline has been mocked by others on Twitter.
Topic Modeling
- Rescheduling of AirAsia flights
- Poor customer service and complaints
- Action or intervention from authorities
- Jokes and humor about AirAsia
- AirAsia business model and sales tactics
Emotional Analysis
Many of the tweets express frustration and anger towards AirAsia for rescheduling flights and providing poor customer service. Some tweets also criticize the airline's business model and call for government intervention. Humorous comments are also made about the situation, but overall the emotions expressed are negative.
Trend Analysis
- AirAsia's poor customer service
- Frequent flight rescheduling with significant time changes
- Long wait times for refunds and customer service
- The desire for government intervention to address the issues
- AirAsia's business model of offering cheap or free flights but providing poor service
Types of Tweets
Number of Retweets
31
Percentage of total tweets
9%
Number of Original tweets
103
Percentage of total tweets
31%
Number of tweets that contain Mentions
328
Percentage of total tweets
100%
Number of tweets that were Replies
188
Percentage of total tweets
57%
Number of tweets that were Quotes
6
Percentage of total tweets
1%
Number of tweets that contain Hashtags
10
Percentage of total tweets
3%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 161 |
| Twitter for Android | 118 |
| Twitter Web App | 43 |
| Twitter for iPad | 2 |
| TweetDeck Web App | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| airasia | airasia | It’s SUPER! Experience a super way of life with the airasia Super App 📲 Download now! | 3,224,958 |
| AirIndiaX | Air India Express & AirAsia India | Official account of Air India Express and AirAsia India. | 110,551 |
| MediaKonsumenID | Media Konsumen | Akun resmi dari situs komunitas konsumen no.1 di Indonesia. https://t.co/0o3q6CGhxs | 20,195 |
| Flight_Refunds | FlightRefunds | Flight disruption, delay or cancellation in last 6 yrs? Get upto £540 compensation per person. Check your flight at https://t.co/yw8MqfIZr0 and find out in seconds | 19,514 |
| DenciShahrizal | Shahrizal Denci 🇲🇾 | Agriculture Enthusiast. Farming Artist. VP MUDA | 14,010 |
| siti_najihah | Siti Najihah Hussin | Mom of 3 | Coffee lover | marketing & Branding | Social Media Management | Influencer Marketing | Social Campaign? sitinajihah@hungreemediacreative.com | 7,695 |
| hwabeng | Lee Hwa Beng | 3 terms SubangJaya ADUN till 2008.Former Port Klang Authority Chairman.Co-authors PKFZ:A Nation’s Trust Betrayed & Where is Pastor Raymond Koh? | 6,783 |
| sandeeprrao1991 | FatBoySlim🇺🇦♥️🇮🇳 | Flight Dispatch/Load Controller/Avgeek. All opinions (& RTs) are my own views. Friend & Inspiration @jeniferrajkumar 🇮🇳🤝🇺🇲 #TeamJenifer | 5,298 |
| Marathi___ | योद्धा | मराठी राजकारण,चित्रपट,मनोरंजन,पाककृती, साहित्य,संस्कृती व जगभर प्रवास मराठी व्यवसायिक समर्थक व गरजू लोकांना मदत. मी कोणत्याही राजकीय पक्षाचा सदस्य नाही. | 4,073 |
| Aliyameha | Aliya Mansor | LOVE ME or HATE ME * Follow me @ ur own risk | 3,628 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| sandeeprrao1991 | FatBoySlim🇺🇦♥️🇮🇳 | Flight Dispatch/Load Controller/Avgeek. All opinions (& RTs) are my own views. Friend & Inspiration @jeniferrajkumar 🇮🇳🤝🇺🇲 #TeamJenifer | 3,226 |
| Marathi___ | योद्धा | मराठी राजकारण,चित्रपट,मनोरंजन,पाककृती, साहित्य,संस्कृती व जगभर प्रवास मराठी व्यवसायिक समर्थक व गरजू लोकांना मदत. मी कोणत्याही राजकीय पक्षाचा सदस्य नाही. | 3,220 |
| Aerodynamic41 | Aerodynamic41 | - | 3,198 |
| __pul__ | 🇲🇾🇲🇾 Pasang Lagu Patriotik di TV Malaysia 🇲🇾 | ʜᴇʟᴘ. ɪ'ᴍ ʀᴇᴀʟʟʏ ᴜɴᴍᴏᴛɪᴠᴀᴛᴇᴅ ᴛᴏ ᴡʀɪᴛᴇ ᴛʜᴇꜱɪꜱ. Unaccidently PG students in Malay's University in Kuala Selangor 🟣🟪 | 2,280 |
| k_dm94 | 🦊 คนขี้เบื่อ 🙊 | Dreammm... ❤️ code geass | 2,227 |
| dundidandel | Dundi Dandel | Private Cyber Investigator | Pencari IP Address | Warga Dubai yang pandai berbahasa melayu. | 2,042 |
| iam_ein | ʏᴏᴜʀ ᴡᴏʟᴠᴇʀɪɴᴇ 🐺🏴 | Graduate Architect (2022). A BOICE, Ki Aile, Aileean & an Ailurophile. Like & RT ≠ endorsement and views are my own. | 1,952 |
| VishalD34245416 | Vishal Dhumal | रणी पेटला मर्द मराठा उज्वल भविष्यासाठी लढा दिल्लीचेही तख्त राखले राष्ट्र रक्षक मरहट्टे जाहले यवनांना ते पाणी पाजले दिन दलितांचे हितदक्षक झाले ⛳️ | 1,886 |
| __Qistinaaa | 🌸 | 26 | 1,564 |
| ishraf_hakim | Hayden | Legal | Libra | Vertically-challenged | Father to Abok & Kakak | 1,563 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| anakmalaysia07 | Santai-santai bertwitter | 5 |
| Yusfariqq | Founder @thejasmine.hq (IG) 1st Magnetic Hijab. Malaysian who was born and raised in Indonesia for 17 years. 📍KL | 4 |
| b659320360454eb | - | 4 |
| Rushil3110 | - | 3 |
| drnotak | - | 3 |
| hwabeng | 3 terms SubangJaya ADUN till 2008.Former Port Klang Authority Chairman.Co-authors PKFZ:A Nation’s Trust Betrayed & Where is Pastor Raymond Koh? | 3 |
| san_sugee74532 | - | 3 |
| bdhcci | - | 3 |
| ShalluG66785674 | Working professional | 3 |
| Mryam_nzfh19 | Deg. Nurse | 24 | 3 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1637752070660046849 | Hi @AVA_airasia I would like to ask. Why you reschedule flight AK5111, 7April2023 from 08.50am to 11.35pm? Do you think I pay the flight using your grandma's money? I've appointment during the noon la shiiibal. Hope to hear from you soon 🙂 | 3912 |
| 1638030233420075008 | @shafrikun @AVA_airasia Air Asia should be on top of the list for @anthonyloke next actions. Enough is enough with the very poor services. Apa guna buat sale ticket flights but in the end tukar tarikh/masa ikut suka dia je. Nak kena tambah duit ticket pun ada jugak sebab tarikh dah lain! | 176 |
| 1638027683828502530 | @shafrikun @AVA_airasia Airasia takes 6 -8 months for refund. Always reschedule. You don’t get your money back. Airasia is now the worst airline. Walk in customer service takes 45 minutes to attend. | 78 |
| 1638079927538053122 | @shafrikun @AVA_airasia Air Asia new tagline - Now Everyone Can Be Rescheduled! 😂 | 52 |
| 1638039122500816896 | @shafrikun @AVA_airasia Selepas TnG, nak tengok apa tindakan @anthonyloke pada AirAsia pulak. Dah terlalu banyak complaints rakyat berkaitan syarikat penerbangan yang satu ni. | 21 |
| 1638035278005960705 | @shafrikun @AVA_airasia “Do you think I pay the flight using your grandma’s money” tak best ah bang. Kena in Malay jugak baru sampai and puas hati🥺😮💨 | 15 |
| 1636389958759124993 | मुंबईत मराठी भाषेचा पर्याय का नाही? #म @airindiain @ANANDAPATIL76 @AVA_airasia @kulkaji2013 @dhavalkulkarni @Marathi___ @amol00sarkate https://t.co/dC4YSb62sb | 14 |
| 1638062984546357249 | @shafrikun @AVA_airasia Any recent updates? They seem to be immune from any actions, complaints and reports from their customers. I hope the Minister @anthonyloke can take action as soon as possible. It’s very troublesome - yes including their bot assistance. | 10 |
| 1638050710691676161 | @rokuman_san @shafrikun @AVA_airasia @anthonyloke This has become the biz model. Dangling cheap flights or even free flights (last count 17mil free tickets), you book, you pay upfront, but no guarantee of service delivered. In some cases cancelled, and give you another credit. Bottomline, they collect cash upfront. | 8 |
| 1638049549016264704 | @Jailoke @shafrikun @AVA_airasia And then it doesn’t work. Sometimes I wonder if Bo is short for bongok 🫠😑🤔 | 8 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1637752070660046849 | Hi @AVA_airasia I would like to ask. Why you reschedule flight AK5111, 7April2023 from 08.50am to 11.35pm? Do you think I pay the flight using your grandma's money? I've appointment during the noon la shiiibal. Hope to hear from you soon 🙂 | 7237 |
| 1638030233420075008 | @shafrikun @AVA_airasia Air Asia should be on top of the list for @anthonyloke next actions. Enough is enough with the very poor services. Apa guna buat sale ticket flights but in the end tukar tarikh/masa ikut suka dia je. Nak kena tambah duit ticket pun ada jugak sebab tarikh dah lain! | 506 |
| 1638016961589440512 | @shafrikun @AVA_airasia HAHHAHAHAHHAHHAHAHAHAHHAHAHAHHHAHAHHAHA “your grandma money” | 351 |
| 1638027683828502530 | @shafrikun @AVA_airasia Airasia takes 6 -8 months for refund. Always reschedule. You don’t get your money back. Airasia is now the worst airline. Walk in customer service takes 45 minutes to attend. | 289 |
| 1638039122500816896 | @shafrikun @AVA_airasia Selepas TnG, nak tengok apa tindakan @anthonyloke pada AirAsia pulak. Dah terlalu banyak complaints rakyat berkaitan syarikat penerbangan yang satu ni. | 215 |
| 1638079927538053122 | @shafrikun @AVA_airasia Air Asia new tagline - Now Everyone Can Be Rescheduled! 😂 | 205 |
| 1638024674079801345 | @shafrikun @AVA_airasia Not even 2/3 hours change...straight up 14 hours terlajak ke depan 🫣 | 125 |
| 1638062984546357249 | @shafrikun @AVA_airasia Any recent updates? They seem to be immune from any actions, complaints and reports from their customers. I hope the Minister @anthonyloke can take action as soon as possible. It’s very troublesome - yes including their bot assistance. | 92 |
| 1638035278005960705 | @shafrikun @AVA_airasia “Do you think I pay the flight using your grandma’s money” tak best ah bang. Kena in Malay jugak baru sampai and puas hati🥺😮💨 | 76 |
| 1638049549016264704 | @Jailoke @shafrikun @AVA_airasia And then it doesn’t work. Sometimes I wonder if Bo is short for bongok 🫠😑🤔 | 53 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #airasia | 4 |
| #airasiaindia | 3 |
| #customerservice | 2 |
| #म | 2 |
| #traveling | 1 |
| #airlines | 1 |
| #airline | 1 |
| #emailhelp | 1 |
| #serveinmylanguage | 1 |
| #stoplinguisticdiscrimination | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @ava_airasia | 333 |
| @shafrikun | 148 |
| @airasia | 106 |
| @airasiaindia | 31 |
| @anthonyloke | 19 |
| @airasia_indo | 10 |
| @airasiafilipino | 9 |
| @tonyfernandes_ | 7 |
| @khaihussin | 7 |
| @airasiath | 6 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
24
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😂 | 19 | face_with_tears_of_joy |
| 🤣 | 14 | rolling_on_the_floor_laughing |
| 😭 | 12 | loudly_crying_face |
| 😑 | 5 | expressionless_face |
| 🙂 | 4 | slightly_smiling_face |
| 🤬 | 3 | face_with_symbols_on_mouth |
| 🥺 | 2 | pleading_face |
| 😮💨 | 2 | face_exhaling |
| 👍🏻 | 2 | thumbs_up_light_skin_tone |
| 🥲 | 2 | smiling_face_with_tear |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 75 |
| People & Body | 4 |
| Travel & Places | 1 |