Tweets Analysis - Keyword: @ATTSmallBiz
Overview
Total number of tweets analysed
17
Earliest tweet was on
2023-03-23
Latest tweet was on
2023-03-28
Tweets covering
5 days
Average age of authors' accounts
12 years
Summarization
Customers of ATTSmallBiz have expressed frustration on Twitter about their phones being turned off without explanation, causing them to lose business for up to four days. Some customers have been transferred multiple times without resolution and are threatening to switch providers. ATTSmallBiz has responded to some customers asking them to contact their customer service hotline or chat for assistance.
Topic Modeling
- Customer complaints about phone service being turned off without explanation
- Lack of response from ATTSmallBiz regarding phone service issues
- Attempts to communicate with ATTSmallBiz customer service for assistance
- Frustration and anger towards ATTSmallBiz for the inconvenience caused by phone service issues
- Comparisons to other phone service providers such as Verizon and T-Mobile
Emotional Analysis
The tweets express frustration, anger, and disappointment towards ATTSmallBiz for disconnecting phone lines without explanation, providing poor customer service, and causing significant business disruption. Some users mention being customers for many years, which amplifies their dissatisfaction with the company's treatment. Several users express a desire to switch providers and urge others not to choose ATTSmallBiz.
Trend Analysis
- Customer complaints about ATTSmallBiz cutting off their phone lines without explanation
- Frustration with lack of customer service/response from ATTSmallBiz
- Requests for assistance/communication from ATTSmallBiz or related organizations
- Threats to switch to a different provider due to poor experience with ATTSmallBiz
- Discussion of personal experiences and opinions related to ATTSmallBiz and other providers
Types of Tweets
Number of Retweets
0
Percentage of total tweets
0%
Number of Original tweets
6
Percentage of total tweets
35%
Number of tweets that contain Mentions
17
Percentage of total tweets
100%
Number of tweets that were Replies
8
Percentage of total tweets
47%
Number of tweets that were Quotes
3
Percentage of total tweets
17%
Number of tweets that contain Hashtags
0
Percentage of total tweets
0%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 14 |
| Twitter for Android | 2 |
| Twitter Web App | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| IFT_MX | IFT | Cuenta oficial del Instituto Federal de Telecomunicaciones, órgano encargado de regular, promover y supervisar la radiodifusión y las telecomunicaciones. | 82,852 |
| EboniTwitta | Somebody’s Manager | Music is Life. ♓️ 💜 | 982 |
| HeavyHand | Millicent Bystander | Black Excellence, Truly Yours! BX made me. I am that I am. 🇹🇹 New Leaders Council Maryland. Hardened Combat Vet! 1887 was a good year 🐍 | 771 |
| pan_kachan | ШУМ❤️🌈🌍🌏🌎🦄🇺🇦🏳️🌈 | ненавидить москалів змалку. ціную справжність і чесність. I like self-made people. 🏳️🌈🇺🇦❤️ | 80 |
| SirMichael_SOL | Sir Michael.S🅾️L (💙, 🤍) | NFTs & DEFI /full time web3/ Advertising/ DM for Collabs & Promos/ Marketing Strategist/ Always stay bullish 📈/ #DYOR | 4 |
| MNsikak82242 | Michael Nsikak | - | 0 |
| gabysal75228873 | gaby salazar | - | 0 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| HeavyHand | Millicent Bystander | Black Excellence, Truly Yours! BX made me. I am that I am. 🇹🇹 New Leaders Council Maryland. Hardened Combat Vet! 1887 was a good year 🐍 | 828 |
| pan_kachan | ШУМ❤️🌈🌍🌏🌎🦄🇺🇦🏳️🌈 | ненавидить москалів змалку. ціную справжність і чесність. I like self-made people. 🏳️🌈🇺🇦❤️ | 725 |
| EboniTwitta | Somebody’s Manager | Music is Life. ♓️ 💜 | 500 |
| IFT_MX | IFT | Cuenta oficial del Instituto Federal de Telecomunicaciones, órgano encargado de regular, promover y supervisar la radiodifusión y las telecomunicaciones. | 181 |
| SirMichael_SOL | Sir Michael.S🅾️L (💙, 🤍) | NFTs & DEFI /full time web3/ Advertising/ DM for Collabs & Promos/ Marketing Strategist/ Always stay bullish 📈/ #DYOR | 10 |
| MNsikak82242 | Michael Nsikak | - | 5 |
| gabysal75228873 | gaby salazar | - | 3 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| EboniTwitta | Music is Life. ♓️ 💜 | 8 |
| HeavyHand | Black Excellence, Truly Yours! BX made me. I am that I am. 🇹🇹 New Leaders Council Maryland. Hardened Combat Vet! 1887 was a good year 🐍 | 4 |
| IFT_MX | Cuenta oficial del Instituto Federal de Telecomunicaciones, órgano encargado de regular, promover y supervisar la radiodifusión y las telecomunicaciones. | 1 |
| MNsikak82242 | - | 1 |
| SirMichael_SOL | NFTs & DEFI /full time web3/ Advertising/ DM for Collabs & Promos/ Marketing Strategist/ Always stay bullish 📈/ #DYOR | 1 |
| gabysal75228873 | - | 1 |
| pan_kachan | ненавидить москалів змалку. ціную справжність і чесність. I like self-made people. 🏳️🌈🇺🇦❤️ | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1640865814814269448 | @AITraderGlobal @sirdootvmedia nice project @ATTSmallBiz | 0 |
| 1640367825218043904 | DONT GET @ATT. They’ve had my phones turned off for FOUR DAYS with no explanation. NO ONE knows what’s going on. @ATTSmallBiz https://t.co/EjK23HKI0H | 0 |
| 1639867275984379904 | @IFT_MX @Profeco @ATT por favor ayuda. Me han hecho malos procedimientos en @ATTSportsNetPIT @ATTSmallBiz @ATT . Me hicieron devolver un equipo por que levantaron mal una orden y es día que no me devuelven mi dinero… | 0 |
| 1640366598031826946 | It’s Monday and my phones are still off! You’ve made me miss going on 4 days of no damn phone and NO EXPLANATION. I will be getting my attorney at this point @ATT @ATTSmallBiz | 0 |
| 1640366936633806849 | @ATTSmallBiz y’all cut my phone if Friday for NO reason. I have a business that could not run because of YOU. I owe nothing in my bill yet all my lines are still disconnected. Y’all don’t care about your customers. I’m PISSED | 0 |
| 1640367195179089920 | @ATTSmallBiz this is my company line and you have had it cut off since Friday. But i guarantee y’all want a payment next month. Y’all made me miss FOUR days of work for my business and your ppl can’t even tell me why my phone is off | 0 |
| 1640367262509957123 | @EboniTwitta @ATT @ATTSmallBiz SIS!!!! @ATT doing you dirty??? | 0 |
| 1640367409998741507 | @ATTSmallBiz y’all had me on hold for FOUR hours and transferred EIGHT different times for NOTHING! My phones were to be on FRIDAY. It’s MONDAY! | 0 |
| 1640368069813092356 | YES! They turned my phones off on Friday with NO explanation. Then they told me they would cut them on, on Friday, ITS MONDAY!!! @ATTSmallBiz can make me lose my business. https://t.co/cXpbKPnDS2 | 0 |
| 1640760749998866432 | @AITraderGlobal @Michael7712244 @DAMIADENUGA @ATTSmallBiz | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1640368069813092356 | YES! They turned my phones off on Friday with NO explanation. Then they told me they would cut them on, on Friday, ITS MONDAY!!! @ATTSmallBiz can make me lose my business. https://t.co/cXpbKPnDS2 | 1 |
| 1640412713821310977 | I’ve been with @ATT since 1998… left because they stood from me and then came back and did my business with @ATTSmallBiz. FOUR days of not business phone and still not help or response. They want me to call.. but how and you cut my phone off https://t.co/KLOyOYDlI9 | 1 |
| 1640377957318369280 | @gabysal75228873 @Profeco @ATT @ATTSportsNetPIT @ATTSmallBiz Hola. Por favor comunícate con nosotros al ☎️ 800 2000 120 o por medio de nuestro chat💬 https://t.co/uZQvz9uucu para saber más sobre tu situación y con gusto asesorarte. | 1 |
| 1640366598031826946 | It’s Monday and my phones are still off! You’ve made me miss going on 4 days of no damn phone and NO EXPLANATION. I will be getting my attorney at this point @ATT @ATTSmallBiz | 1 |
| 1640367409998741507 | @ATTSmallBiz y’all had me on hold for FOUR hours and transferred EIGHT different times for NOTHING! My phones were to be on FRIDAY. It’s MONDAY! | 0 |
| 1639867275984379904 | @IFT_MX @Profeco @ATT por favor ayuda. Me han hecho malos procedimientos en @ATTSportsNetPIT @ATTSmallBiz @ATT . Me hicieron devolver un equipo por que levantaron mal una orden y es día que no me devuelven mi dinero… | 0 |
| 1640366936633806849 | @ATTSmallBiz y’all cut my phone if Friday for NO reason. I have a business that could not run because of YOU. I owe nothing in my bill yet all my lines are still disconnected. Y’all don’t care about your customers. I’m PISSED | 0 |
| 1640367195179089920 | @ATTSmallBiz this is my company line and you have had it cut off since Friday. But i guarantee y’all want a payment next month. Y’all made me miss FOUR days of work for my business and your ppl can’t even tell me why my phone is off | 0 |
| 1640367262509957123 | @EboniTwitta @ATT @ATTSmallBiz SIS!!!! @ATT doing you dirty??? | 0 |
| 1640865814814269448 | @AITraderGlobal @sirdootvmedia nice project @ATTSmallBiz | 0 |
Top 3 Languages Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @attsmallbiz | 17 |
| @att | 10 |
| @ebonitwitta | 4 |
| @aitraderglobal | 2 |
| @profeco | 2 |
| @attsportsnetpit | 2 |
| @sirdootvmedia | 1 |
| @michael7712244 | 1 |
| @damiadenuga | 1 |
| @gabysal75228873 | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
17
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| ☎️ | 1 | telephone |
| 💬 | 1 | speech_balloon |
| 🤦🏽♂️ | 1 | man_facepalming_medium_skin_tone |
Emojis groups
| Emoji Group | Count |
|---|---|
| Objects | 1 |
| Smileys & Emotion | 1 |
| People & Body | 1 |