Tweets Analysis - Keyword: @ATTBusinessCare
Overview
Total number of tweets analysed
30
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-31
Tweets covering
8 days
Average age of authors' accounts
11 years
Summarization
Customers are experiencing difficulties with their AT&T business accounts, including long wait times on the phone and difficulty reaching AT&T representatives. Some customers have reported fraudulent activity and billing errors. There have been complaints about delays in starting phone services and difficulties in cancelling accounts. Customers have also expressed frustration with the lack of communication from AT&T and the company's failure to provide adequate support. Some customers are seeking help with the process for surrendering their phones due to emergency situations.
Topic Modeling
- Customer service issues with AT&T Business Care
- Difficulty with setting up or cancelling accounts
- Billing and payment problems
- Concerns about fraudulent behavior
- Questions about phone and internet services
Emotional Analysis
The emotions expressed in these tweets mostly revolve around frustration, anger, and desperation. Many customers are having issues with their accounts or services and have been waiting on hold for hours, only to be hung up on or receive little help. Some customers accuse AT&T of fraud, while others are simply trying to get information about their bills or account details. The overall tone is negative, with many customers feeling helpless and eager to reach a resolution.
Trend Analysis
- Difficulty reaching or receiving help from @ATTBusinessCare
- Concerns about fraudulent behavior from @ATTBusinessCare
- Questions or issues with account or service setup
- Complaints about billing or payment issues
- Requests for assistance with cancelling or surrendering service
Types of Tweets
Number of Retweets
0
Percentage of total tweets
0%
Number of Original tweets
13
Percentage of total tweets
43%
Number of tweets that contain Mentions
30
Percentage of total tweets
100%
Number of tweets that were Replies
17
Percentage of total tweets
56%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
2
Percentage of total tweets
6%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 19 |
| Twitter Web App | 8 |
| Twitter for Android | 2 |
| Twitter for iPad | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| OSKpeter | Peter | VP of IT @Jumio Public speaker. Cybersafety, parenting. D&D. BJJ, Full contact fighter and Dog Brother. Wheel Gun over SA :-) #2A Tweets are personal. | 3,214 |
| flyyaMIYA | BIG (Pro)Secco | pops champagne like she won the championship 🍾 | 1,124 |
| TypicallyTaha | Dr. Taha Khan, MD, MPH | PGY 3 Child Neurology via @theBCRP (@The_BMC + @BostonChildrens) • #ClassOf2020 VP @HarvardChanSPH • @DalMedSchool alum • CEO @ChildAwarePro |Views own | 1,024 |
| WhitePineLane | Kimberly Adams | Just a gal in love with the Internet.... | 620 |
| telecomdrive | Telecom Drive | - | 487 |
| scifijunk | Chad | I'm just a freelance IT guy, a caregiver to my mother, and a Broadcaster. | 421 |
| L_Kragie_MD | BioMedWorks LLC @ biomedworks.substack.com | BioMedWorks®/Owner Laura Kragie MD Est 1997 Physician Scientist Consultant Medicine | Innovation Newsletter: https://t.co/21jHuEzXMq DIGITAL WARRIOR ! | 344 |
| AshleyMilligan | Ashley Milligan | Georgia Bulldogs | 334 |
| tgifsf | Susan Friday | IT cost control specialist, client advocate, interested in productivity and using technology in the world of healthcare. | 241 |
| Cwilli404 | Christian Williams | - | 193 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| OSKpeter | Peter | VP of IT @Jumio Public speaker. Cybersafety, parenting. D&D. BJJ, Full contact fighter and Dog Brother. Wheel Gun over SA :-) #2A Tweets are personal. | 4,956 |
| TypicallyTaha | Dr. Taha Khan, MD, MPH | PGY 3 Child Neurology via @theBCRP (@The_BMC + @BostonChildrens) • #ClassOf2020 VP @HarvardChanSPH • @DalMedSchool alum • CEO @ChildAwarePro |Views own | 3,271 |
| flyyaMIYA | BIG (Pro)Secco | pops champagne like she won the championship 🍾 | 1,762 |
| scifijunk | Chad | I'm just a freelance IT guy, a caregiver to my mother, and a Broadcaster. | 1,058 |
| tgifsf | Susan Friday | IT cost control specialist, client advocate, interested in productivity and using technology in the world of healthcare. | 655 |
| WhitePineLane | Kimberly Adams | Just a gal in love with the Internet.... | 473 |
| L_Kragie_MD | BioMedWorks LLC @ biomedworks.substack.com | BioMedWorks®/Owner Laura Kragie MD Est 1997 Physician Scientist Consultant Medicine | Innovation Newsletter: https://t.co/21jHuEzXMq DIGITAL WARRIOR ! | 432 |
| AshleyMilligan | Ashley Milligan | Georgia Bulldogs | 351 |
| BrightStarDelra | BrightStar Delray | BrightStar Care of Delray Beach is a premier provider of private duty, in-home medical and non-medical homecare services, specializing in Alzheimer's & dementia | 340 |
| kaoitzeric | Eric | UAL #GS Hilton Diamond / Marriott Gold UR/MR points navigator. Explorer of fine food and Dry Aged Beef. | 330 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| BrightStarDelra | BrightStar Care of Delray Beach is a premier provider of private duty, in-home medical and non-medical homecare services, specializing in Alzheimer's & dementia | 4 |
| kaushi04 | - | 3 |
| WhitePineLane | Just a gal in love with the Internet.... | 2 |
| RascalTempleton | Border Collie, shop dog, and herder of sheep. Fursuit by @MixedCandy. | 2 |
| nokaoii | - | 2 |
| AshuRanawat | Hmmmmmmm...... Nothing to say about me.....!!!!!! | 2 |
| tgifsf | IT cost control specialist, client advocate, interested in productivity and using technology in the world of healthcare. | 2 |
| OSKpeter | VP of IT @Jumio Public speaker. Cybersafety, parenting. D&D. BJJ, Full contact fighter and Dog Brother. Wheel Gun over SA :-) #2A Tweets are personal. | 1 |
| ShadedMischief | Regular non-human by day, Content Creator, and Streamer by night. | 1 |
| TypicallyTaha | PGY 3 Child Neurology via @theBCRP (@The_BMC + @BostonChildrens) • #ClassOf2020 VP @HarvardChanSPH • @DalMedSchool alum • CEO @ChildAwarePro |Views own | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1639005167856263168 | @ATTBusinessCare can you help me with my account? | 1 |
| 1641847266888781824 | @ATTBusinessCare I’ve sent a dm explaining the situation. | 0 |
| 1641798452081225728 | @ATTBusinessCare I can’t pay my bill. What’s going on?!?! https://t.co/AyeMiLsCwI | 0 |
| 1638611705977774080 | @ATTBusinessCare Thanks. After 55 minutes, someone finally was able to help me. Only took 60 minutes to wrap up one small thing. :-/ | 0 |
| 1638708225100091393 | When ordering Business ISP, that AT&T @ATTBusiness @ATTBusinessCare will not process DocuSign is the greatest mystery of 2023 for me. We have Chat GPT, AI modeling, and the Japanese have landed on a moving asteroid & had that craft COME BACK with samples for study on earth .. https://t.co/QiDfoZ6eL0 | 0 |
| 1638956314977239041 | @ATTBusinessCare i cannot get thru to human or machine regarding AT&T Business Direct. Help!! | 0 |
| 1638976128520974350 | @ATTBusinessCare Yes, I suggest you do that. I pay for 10 lines and 561.637.2347 isn’t one I do or ever have paid for. Google it and see that it shows “Brightstar” at 2790 Windham Ct, Delray Beach, FL 33445. Not BrightStar Care Delray Beach or BrightStar Healthcare. | 0 |
| 1638976536693862406 | @ATTBusinessCare I’m also happy to give you listing of numbers that are ours. And then you can issue me my credit as I promised back in October, and remove me from collections! | 0 |
| 1639003072243331072 | @ATTBusinessCare who do I call to find out why it takes nearly two months to start phone service with you? I just need an office phone. Is it that too much to ask for? | 0 |
| 1639003344281960448 | @ATTBusinessCare is this a legit number? 6362140822, got a call from them telling me ATT is increasing our speed from 100mb to 300mb. Wanted me to confirm and give them permission. Caller ID doesn't show ATT | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1639005167856263168 | @ATTBusinessCare can you help me with my account? | 2 |
| 1640712729689473027 | I’ve been on the phone @ATTBusinessCare for 2 hours today- yesterday 2 hrs 43 mins. They just hung up on me. @VerizonBusiness do I just go into any store or do I have to call to set up a business account? | 1 |
| 1641847266888781824 | @ATTBusinessCare I’ve sent a dm explaining the situation. | 0 |
| 1639404937342853120 | @ATTBusinessCare COMMITTING BRAZEN FLAGRANT FRAUD ONCE AGAIN!!!! DO NOT EVER TRUST ANYTHING THEY WRITE, EVEN IN A CONTRACT. THEY WILL JUST LAUGH IN YOUR FACE AND CHEAT YOU. | 0 |
| 1638611705977774080 | @ATTBusinessCare Thanks. After 55 minutes, someone finally was able to help me. Only took 60 minutes to wrap up one small thing. :-/ | 0 |
| 1638708225100091393 | When ordering Business ISP, that AT&T @ATTBusiness @ATTBusinessCare will not process DocuSign is the greatest mystery of 2023 for me. We have Chat GPT, AI modeling, and the Japanese have landed on a moving asteroid & had that craft COME BACK with samples for study on earth .. https://t.co/QiDfoZ6eL0 | 0 |
| 1638956314977239041 | @ATTBusinessCare i cannot get thru to human or machine regarding AT&T Business Direct. Help!! | 0 |
| 1638976128520974350 | @ATTBusinessCare Yes, I suggest you do that. I pay for 10 lines and 561.637.2347 isn’t one I do or ever have paid for. Google it and see that it shows “Brightstar” at 2790 Windham Ct, Delray Beach, FL 33445. Not BrightStar Care Delray Beach or BrightStar Healthcare. | 0 |
| 1638976536693862406 | @ATTBusinessCare I’m also happy to give you listing of numbers that are ours. And then you can issue me my credit as I promised back in October, and remove me from collections! | 0 |
| 1639003072243331072 | @ATTBusinessCare who do I call to find out why it takes nearly two months to start phone service with you? I just need an office phone. Is it that too much to ask for? | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #louisiana | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @attbusinesscare | 30 |
| @attbusiness | 3 |
| @att | 2 |
| @attexplore | 2 |
| @nokaoii | 1 |
| @verizonbusiness | 1 |
| @atthelp | 1 |
| @attnews | 1 |
| @fcc | 1 |
| @ftc | 1 |
Top 10 mentions
Wordcloud of Tweets
