Tweets Analysis - Keyword: @AskTeamUA
Overview
Total number of tweets analysed
8
Earliest tweet was on
2023-03-23
Latest tweet was on
2023-03-30
Tweets covering
6 days
Average age of authors' accounts
7 years
Summarization
The tweets are addressing various issues with Under Armour customer service, including requests for help with orders and refunds, complaints about limited product options, and concerns about ignored tweets regarding poor customer service experiences.
Topic Modeling
- Customer service inquiries and issues
- Order numbers and cancellations
- Product availability and design
- Refunds and payment concerns
- Communication with Under Armour
Emotional Analysis
The emotions expressed in these tweets are a mix of frustration, gratitude, disappointment, and confusion. Some users express appreciation for the company's assistance, while others express disappointment in the limited options available or the lack of customer service. There is also frustration expressed over delays in refunds or difficulty in contacting customer support.
Trend Analysis
- Customer service inquiries directed towards @AskTeamUA
- Order related concerns, including cancellations and refunds
- Limited availability or accessibility of certain products
- Positive feedback in response to previous interactions with @AskTeamUA
- Frustration expressed towards poor customer service experiences
Types of Tweets
Number of Retweets
0
Percentage of total tweets
0%
Number of Original tweets
4
Percentage of total tweets
50%
Number of tweets that contain Mentions
8
Percentage of total tweets
100%
Number of tweets that were Replies
4
Percentage of total tweets
50%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
1
Percentage of total tweets
12%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 7 |
| Twitter Web App | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| CarlZeilman | Carl Z. | Navy Beat Army, former Legislator, Lax dad. | 992 |
| BigBulldogTy | BigBulldogTy | šUnderDawgs Are My Favorite!| BSCEāļøā½ļø Innovative Mind Worth Billions | 382 |
| JustinLomont | justin lomont | - | 11 |
| mtel8203 | Minesh Patel | - | 10 |
| Bishnoibrandb | Rakesh Bishnoi | mmmmm | 4 |
| Brian4233 | Brian | - | 1 |
| Chief_axl | Michael Dowden | - | 0 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| CarlZeilman | Carl Z. | Navy Beat Army, former Legislator, Lax dad. | 1,950 |
| BigBulldogTy | BigBulldogTy | šUnderDawgs Are My Favorite!| BSCEāļøā½ļø Innovative Mind Worth Billions | 195 |
| Bishnoibrandb | Rakesh Bishnoi | mmmmm | 88 |
| JustinLomont | justin lomont | - | 73 |
| mtel8203 | Minesh Patel | - | 26 |
| Chief_axl | Michael Dowden | - | 15 |
| Brian4233 | Brian | - | 14 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| mtel8203 | - | 2 |
| BigBulldogTy | šUnderDawgs Are My Favorite!| BSCEāļøā½ļø Innovative Mind Worth Billions | 1 |
| Bishnoibrandb | mmmmm | 1 |
| Brian4233 | - | 1 |
| CarlZeilman | Navy Beat Army, former Legislator, Lax dad. | 1 |
| Chief_axl | - | 1 |
| JustinLomont | - | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1641258310727811073 | @AskTeamUA š„ loved my last pair, thanks for answering | 0 |
| 1641189293132595200 | @AskTeamUA Got it, thank you for help | 0 |
| 1641122877981204480 | @AskTeamUA Hi, this was order number #US-19664519 | 0 |
| 1640972705955708928 | @AskTeamUA Hallo sir i placed order on 7th february 2023 and got it canceled on 9th february but i haven't received refund yet and can't talk to customer care please help me order id- UA2200047592117 @AskTeamUA @UnderArmour @TheRock | 0 |
| 1639600301626761218 | @AskTeamUA you guys make the coolest designs for Marcus Freeman and Notre Dame but refuse to sell it to public, and give us basic options. Why is that? You guys could make so much more money! | 0 |
| 1639348836412842005 | @AskTeamUA DMād you my question. Thanks. | 0 |
| 1639244139299495939 | @HbcuPass @UnderArmour Ask team can yāall reshare this @AskTeamUA | 0 |
| 1638913235825852421 | @AskTeamUA so are we going to keep ignoring my tweets over the horrible customer service Iāve been given. | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1639244139299495939 | @HbcuPass @UnderArmour Ask team can yāall reshare this @AskTeamUA | 1 |
| 1641258310727811073 | @AskTeamUA š„ loved my last pair, thanks for answering | 0 |
| 1641189293132595200 | @AskTeamUA Got it, thank you for help | 0 |
| 1641122877981204480 | @AskTeamUA Hi, this was order number #US-19664519 | 0 |
| 1640972705955708928 | @AskTeamUA Hallo sir i placed order on 7th february 2023 and got it canceled on 9th february but i haven't received refund yet and can't talk to customer care please help me order id- UA2200047592117 @AskTeamUA @UnderArmour @TheRock | 0 |
| 1639600301626761218 | @AskTeamUA you guys make the coolest designs for Marcus Freeman and Notre Dame but refuse to sell it to public, and give us basic options. Why is that? You guys could make so much more money! | 0 |
| 1639348836412842005 | @AskTeamUA DMād you my question. Thanks. | 0 |
| 1638913235825852421 | @AskTeamUA so are we going to keep ignoring my tweets over the horrible customer service Iāve been given. | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #us | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @askteamua | 9 |
| @underarmour | 2 |
| @therock | 1 |
| @hbcupass | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
12
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| š„ | 1 | sad_but_relieved_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 1 |