Tweets Analysis - Keyword: @ask_AXIS
Overview
Total number of tweets analysed
2,472
Earliest tweet was on
2023-03-20
Latest tweet was on
2023-03-30
Tweets covering
9 days
Average age of authors' accounts
8 years
Summarization
The tweets mostly consist of users' complaints and questions regarding the pricing, packages, bonuses, and services offered by AXIS, a mobile network operator. Users express their disappointment over the expensive and limited packages and bonuses while also questioning the company's customer service and technical issues. AXIS responds to most tweets, asking users to provide further details via DM and apologizing for the inconvenience.
Topic Modeling
- Complaints about AXIS pricing and packages
- Requests for assistance with AXIS services and accounts
- Difficulty redeeming AXIS bonuses and promotions
- Issues with AXIS network performance and speed
- General discussion and questions about AXIS services
Emotional Analysis
The tweets express various negative emotions towards the services provided by @ask_AXIS, such as frustration, disappointment, and confusion. Some users complain about the increasing costs and lack of value in their packages, while others express dissatisfaction with the bonuses they receive from the company. Additionally, there are some requests for assistance and follow-up, indicating a level of dissatisfaction with the overall customer service experience.
Trend Analysis
- Complaints about increasing prices and lack of value for money for packages and bonuses from AXIS
- Requests and queries for bonuses, packages and promotions from AXIS
- Customer service queries, including issues with bonus activation and slow internet speeds
- Requests for followers and direct message inquiries for more information regarding AXIS services
- General frustration and dissatisfaction with AXIS services and packages
Types of Tweets
Number of Retweets
13
Percentage of total tweets
0%
Number of Original tweets
418
Percentage of total tweets
16%
Number of tweets that contain Mentions
2,472
Percentage of total tweets
100%
Number of tweets that were Replies
2,038
Percentage of total tweets
82%
Number of tweets that were Quotes
5
Percentage of total tweets
0%
Number of tweets that contain Hashtags
1,008
Percentage of total tweets
40%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Axis Care App | 995 |
| Twitter for Android | 918 |
| Twitter Web App | 405 |
| Twitter for iPhone | 131 |
| Zendesk | 20 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| AXISgsm | AXIS | #EksisDiJamKritis | 336,418 |
| ask_AXIS | AXIS | Untuk bantuan atau informasi terkait nomor AXIS, kamu juga bisa langsung chat Maya di https://t.co/LoQWSR5JOs, klik https://t.co/HzicBK4f8c ya. ๐ #YukChatMayaAja | 160,827 |
| XLAxiata_Tbk | XL Axiata | Official Account Twitter PT XL Axiata Tbk. #1 Converged Operator in Indonesia. #JadiLebihBaik | 121,002 |
| danawallet | DANA.id | Pakai DANA hidup #BebasDrama! ๐ DANA Customer Care 1500 445 ๐ email help@dana.id | 76,891 |
| dafidio | RK | - | 46,123 |
| AxisDirect_In | Axis Direct | Simply Smart. Simply Awesome. Simply Simple. Investing #SimpleHai. All Investments. One Destination. | 45,349 |
| dwiheryantop | SETAN TAUBAT | Vegan Pollo | IG : dwiheryantoputra | Olahraga - Wisata - Kereta | #swimming | #calisthenics | Remote Sensing & GIS #UGM | 20,634 |
| BandBajaateRaho | Band Bajaate Raho (BBR) | Amplifying Consumers Voice. Mission: Most powerful community of consumers to support each other in real-time. https://t.co/EDXVWV1n5o (Sunday = Holiday) | 20,618 |
| diarymoomin | feeแตโฐแต pacar renjun | renjun first, renjun second | 18,207 |
| Hanif_AF | Hanif Ahmad Fauzi | ๐ฎ Hansip-nim | Idol Blogger | Sociologist | 10,078 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| diarymoomin | feeแตโฐแต pacar renjun | renjun first, renjun second | 18,413 |
| realfuckboishit | Rudyrexy | 0% energy | 6,783 |
| ursweetheartts | ๐ญ๐๐๐ | Seek respect, not attention. | 5,355 |
| stryiaz10 | ์๋ผ | โ โ๏ธ๐ฅ๐ฅขใ silence is better Than unnecessary drama. | 4,078 |
| dernajae | Nadinยฐยฆ | FAN ACCOUNT OF #JAEMIN | 3,988 |
| liahokilic | lia happywin | llllllllllllll L llllllllllll ingin bahagia disetiap hari @.haappywinwin suspend pls don't reroll me | 3,635 |
| bellavieenrose | Bella | Bismillahirrahmanirrahim ๐ sorry for spamming๐ฅน | 3,600 |
| Hanif_AF | Hanif Ahmad Fauzi | ๐ฎ Hansip-nim | Idol Blogger | Sociologist | 3,219 |
| yaudayaiya | (โ .โ ย โ โโ ย โ แดโ ย โ โโ .โ ) | ngomul didieu | 2,784 |
| Ppkmwithoutpp | frizz | โ This user needs a hug. | 2,439 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| ask_AXIS | Untuk bantuan atau informasi terkait nomor AXIS, kamu juga bisa langsung chat Maya di https://t.co/LoQWSR5JOs, klik https://t.co/HzicBK4f8c ya. ๐ #YukChatMayaAja | 995 |
| XLAxiata_Tbk | Official Account Twitter PT XL Axiata Tbk. #1 Converged Operator in Indonesia. #JadiLebihBaik | 298 |
| RLahae | Sky | 29 |
| danawallet | Pakai DANA hidup #BebasDrama! ๐ DANA Customer Care 1500 445 ๐ email help@dana.id | 20 |
| BudiOno07110449 | - | 18 |
| sophorabelle_ | mf~ 00' | 10 |
| siung_lie | - | 10 |
| bawakadidaw | hidup ini pnuh cobaan tpi tlong jngan coba utk dicoba coba | 9 |
| FajarKh90277174 | - | 9 |
| tahu4477 | Mencari yg srius,bukan karena harta๐๐ | 8 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1638195945186926594 | Min knp Axis sinyalnya sekarang jelek bgt si buka sw aja loading dulu padahal harga kuota internet nya makin mahal @ask_AXIS | 1 |
| 1639354772431196160 | @Introvibes_id Hi Kak Introvibes_id, bisa dibantu follow akun Twitter @ask_AXIS dan mohon maaf atas kendala jaringanya ya. Untuk pengecekan, silakan menginformasikan nomor serta detailnya melalui DM ya dan mohon di tunggu respon DM Maya :) Thanks - #M217 | 1 |
| 1640183659151097857 | @tanyakanrl Apakah perlu move ke @myXL ???? @ask_AXIS mahal dan bonus pada hilang satu per satu. | 1 |
| 1640927255710015489 | gua laporan paket game AXIS error dari 19 sep 2021, masih belum juga di perbaiki, emang strategi marketing lu kan cari cuan biar customer beli kuota utama terus, caranya gini nipu customer bikin paket game tapi buat main game error @ask_AXIS @BPKN_RI https://t.co/uIyTVEiwpo https://t.co/xe3LQT8jH4 | 1 |
| 1638896030086488067 | @AxisBank @AxisBankSupport @ask_AXIS How come in this digital banking era you are not able to open a simple current account even in 11 days. | 1 |
| 1640990313320968192 | @ask_AXIS JANGAN MAU BELI KOUTA APALAGI BELI KARTU AXIS, SINYAL UDAH KAYA KEONG AJA ANJING LEMOT PARAH. CHAT ADMIN JUGA PERCUMA BACOT DOANG MAU DI PERBAIKI TAPI SINYAL GITU" AJA. ADMIN @ask_AXIS GAK ADA GUNANYA SAMA SEKALI.!!! | 1 |
| 1641119986147115016 | @AxisBank @AxisBankSupport @ask_AXIS How long do you need for a resolution? It's been 25 days and still no refund. Not even a proper resolution. this is worse than ever... @RBI @RBIsays @PMOIndia @FinMinIndia @nsitharaman Kindly check this bank service. 25 days is not a joke https://t.co/13F4YVdJNL | 1 |
| 1639050139380903936 | @ask_AXIS Pelayanan axis yg sangat buruk, tolong dong kalo bug di perbaiki dan kembalikan uang gak saya https://t.co/5yOBVBNXeJ | 0 |
| 1639051501535649792 | @ask_AXIS @gtyoade suruh dm trus, tp gaada solusi | 0 |
| 1639051172559601664 | @gtyoade Hi Kak Tyo, bisa dibantu follow akun Twitter @ask_AXIS dan mohon infokan untuk pertanyaan terkait dengan layanan AXIS melalui DM ya :) Thanks - #M34 | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1640002019992948736 | @tanyakanrl @ask_AXIS km jugk gni dong | 18 |
| 1638403639768412161 | @convomf @ask_AXIS gk mau ngadain apa, mana tambah mahal terus paket yg biasa di beli sekarang udh gak ada lagi hihhh | 17 |
| 1640178464396562433 | @tanyakanrl Kita dah lama jd soulmate loh. Kapan kamu begini? ๐ฅบ @ask_AXIS https://t.co/8J5Uafur62 | 13 |
| 1638709018423353344 | @kegblgnunfaedh Min @ask_AXIS kenapa kalo langsung isi paket data engga nambah masa aktif kartu? | 13 |
| 1639135655820402688 | @AREAJULID @ask_AXIS knpa makin kesini psketnya makin mahal dan boros bangett๐ฃ๐ฃ | 9 |
| 1638381727503753219 | @convomf @ask_AXIS min kapan Axis ada beginian๐ญ | 8 |
| 1638712209269481478 | @ka_renaaa Hi Kak Rubah, bisa dibantu follow akun twitter @ask_AXIS dan mohon maaf atas hal ini, silakan infokan nomor dan detailnya via DM ya :) Thanks - #M37 | 7 |
| 1640709745274425350 | @sosmedkeras Tenang kan ada @ask_AXIS bonus ada, teruntuk @ask_AXIS banyakin dong bunosnya๐๐ | 7 |
| 1638409251403206658 | @convomf @ask_AXIS minimal balikin kuota 8gb 7day 13rb lah.. dah itu aja.. | 5 |
| 1638389551738798080 | @convomf @ask_AXIS manaaaaa manaaaaaaaaaaaaaaaaaaaaa | 4 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #m34 | 88 |
| #m167 | 85 |
| #m83 | 76 |
| #m38 | 74 |
| #m138 | 74 |
| #m35 | 66 |
| #m142 | 58 |
| #m103 | 53 |
| #m47 | 52 |
| #m223 | 50 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @ask_axis | 2524 |
| @myxlcare | 353 |
| @axisgsm | 93 |
| @xlaxiata_tbk | 75 |
| @convomf | 68 |
| @tanyakanrl | 56 |
| @kegblgnunfaedh | 20 |
| @telkomsel | 19 |
| @rlahae | 16 |
| @danawallet | 15 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
9
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| ๐ญ | 74 | loudly_crying_face |
| ๐ | 14 | folded_hands |
| ๐ | 13 | smiling_face_with_smiling_eyes |
| ๐ | 8 | unamused_face |
| ๐ | 7 | gem_stone |
| ๐ | 6 | pensive_face |
| ๐ | 6 | grinning_face_with_sweat |
| ๐ | 5 | face_with_tears_of_joy |
| ๐ | 5 | expressionless_face |
| ๐ | 4 | slightly_smiling_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 183 |
| People & Body | 34 |
| Objects | 9 |
| Symbols | 6 |
| Activities | 2 |
| Travel & Places | 2 |