Tweets Analysis - Keyword: @AmexAU
Overview
Total number of tweets analysed
14
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-31
Tweets covering
8 days
Average age of authors' accounts
10 years
Summarization
The tweets are a mix of complaints, inquiries, and promotions related to American Express (Amex) in various countries including India, UK, Canada, Australia, and Japan. The complaints include delayed response time, poor customer service, and fraud/scams, while the inquiries relate to website login issues, refund addresses, and account types. The promotions relate to sign-up deals and rewards promotions. The company responds to some of the posts and directs customers to their help pages and customer service numbers.
Topic Modeling
- Account Access Issues
- Customer Service Follow-up
- Insurance Fraud Allegations
- Cybercrime and Scam Concerns
- Refund and Address Change Requests
- Credit Card Promotions
- Business Ethics and Support
Emotional Analysis
The emotions expressed in these tweets are mainly frustration and dissatisfaction with Amex's customer service, website issues, and scam activities. Some users express annoyance with delays in receiving one time passwords, poor customer service, and incorrect refund addresses. Others express anger and disappointment in Amex's fraudulent activities and their lack of action against scammers. There are also users contemplating canceling their Amex account and looking for other options. However, some users mention positive experiences and promotions with Amex.
Trend Analysis
- Delayed or poor customer service experience with Amex in different countries (India, UK, Canada, Australia)
- Issues with Amex website and login
- Potential scam and fraud activities related to Amex India or fake calls claiming to be from Amex
- Requests for account or card-related assistance, including refunds, addressing wrong addresses, and upgrading rewards cards
- Promotions and sign-up deals offered by Amex in Australia
Types of Tweets
Number of Retweets
2
Percentage of total tweets
14%
Number of Original tweets
4
Percentage of total tweets
28%
Number of tweets that contain Mentions
14
Percentage of total tweets
100%
Number of tweets that were Replies
8
Percentage of total tweets
57%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
2
Percentage of total tweets
14%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 4 |
| Liveworld Twitter Integration | 3 |
| Twitter for iPhone | 3 |
| TweetDeck Web App | 2 |
| Twitter Web App | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| AskAmex | Ask Amex | Amex Customer Care, at your service! Weโre here M-F, 9am-10pm ET. Remember: Please donโt tweet personal information. After hours? Visit https://t.co/mOVXblqhkU | 113,945 |
| doctormcdougall | Lindsay McDowens | ABC Illawarra Drive 3-6 weekdays. Guitar in Frenzal Rhomb & associated groups. he/him. Posts/opinions/likes/teeth etc my own. Header ๐ธ Matt Roberts | 47,008 |
| CA_22562_AN | T:HE:JAMES. HMRH | ๐ Their ~~THE DUKE ARE MADE OF IRON, SILK & WOOD.~~ Tweets are my own. แแแแแแแแ Wills bitcoin:1NoRW932YMaQspmMMxfuBXnzbjptVRBFAm | 20,036 |
| pointhacks | Point Hacks | The best guides, deals & tips for more frequent flyer points in Australia โ๏ธ Check out our latest articles. ๐ Questions? Ask https://t.co/kuuZXSDAga | 3,333 |
| lavanyadeepak | Deepak Kumar Vasudevan | Passionate Internet Technology Developer. | 286 |
| jenny_xegas | Jenny Xegas | - | 171 |
| rakeshnpr | RAKESH | - | 74 |
| _ankushmahendru | Ankush Mahendru | - | 62 |
| pari332 | parichit soota | - | 10 |
| krisvedp2 | krishna sharma | - | 2 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| doctormcdougall | Lindsay McDowens | ABC Illawarra Drive 3-6 weekdays. Guitar in Frenzal Rhomb & associated groups. he/him. Posts/opinions/likes/teeth etc my own. Header ๐ธ Matt Roberts | 7,486 |
| CA_22562_AN | T:HE:JAMES. HMRH | ๐ Their ~~THE DUKE ARE MADE OF IRON, SILK & WOOD.~~ Tweets are my own. แแแแแแแแ Wills bitcoin:1NoRW932YMaQspmMMxfuBXnzbjptVRBFAm | 6,546 |
| jenny_xegas | Jenny Xegas | - | 616 |
| pointhacks | Point Hacks | The best guides, deals & tips for more frequent flyer points in Australia โ๏ธ Check out our latest articles. ๐ Questions? Ask https://t.co/kuuZXSDAga | 346 |
| _ankushmahendru | Ankush Mahendru | - | 86 |
| lavanyadeepak | Deepak Kumar Vasudevan | Passionate Internet Technology Developer. | 79 |
| pari332 | parichit soota | - | 71 |
| rakeshnpr | RAKESH | - | 40 |
| krisvedp2 | krishna sharma | - | 16 |
| AskAmex | Ask Amex | Amex Customer Care, at your service! Weโre here M-F, 9am-10pm ET. Remember: Please donโt tweet personal information. After hours? Visit https://t.co/mOVXblqhkU | 4 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| AskAmex | Amex Customer Care, at your service! Weโre here M-F, 9am-10pm ET. Remember: Please donโt tweet personal information. After hours? Visit https://t.co/mOVXblqhkU | 3 |
| lavanyadeepak | Passionate Internet Technology Developer. | 2 |
| CA_22562_AN | ๐ Their ~~THE DUKE ARE MADE OF IRON, SILK & WOOD.~~ Tweets are my own. แแแแแแแแ Wills bitcoin:1NoRW932YMaQspmMMxfuBXnzbjptVRBFAm | 1 |
| _ankushmahendru | - | 1 |
| doctormcdougall | ABC Illawarra Drive 3-6 weekdays. Guitar in Frenzal Rhomb & associated groups. he/him. Posts/opinions/likes/teeth etc my own. Header ๐ธ Matt Roberts | 1 |
| fjfurbh4u47r | Aaa | 1 |
| jenny_xegas | - | 1 |
| krisvedp2 | - | 1 |
| pari332 | - | 1 |
| pointhacks | The best guides, deals & tips for more frequent flyer points in Australia โ๏ธ Check out our latest articles. ๐ Questions? Ask https://t.co/kuuZXSDAga | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1641676658359902208 | @rakeshnpr @AmexIndia @AmexBusinessUK @AmexBusiness @AmexAU @AmexJP @rakeshnpr Weโve gone home for the day and will follow up with you in the morning. For immediate assistance, please visit our Help page at: https://t.co/96PmpnUB5H. Bluebird and Serve Customers are encouraged to contact us at the Customer Service number on the back of their Card. | 0 |
| 1641676645668126728 | Post-calling customer care service from the last 26 days only one thing I can assure please don't take any insurance from fraud @AmexIndia , take it from your local agent. They will serve you better. @AmexBusinessUK @AmexBusiness @AmexAU @AskAmex @AmexJP | 0 |
| 1640716582149304327 | @AskAmex @AmexUK @AmexJP @AmExperiencePBS @AmexCanada @AmexAU @tncybercrimeoff @Cyberdost This query and #Scam should be applicable and dealt by @AmexIndia operations | 0 |
| 1640700232747843586 | @lavanyadeepak @AmexUK @AmexJP @AmExperiencePBS @AmexCanada @AmexAU @tncybercrimeoff @Cyberdost Good Morning Deepak and so sorry to read that. Do you currently have an account with us and is this concerning a US Amex Card or a card issued in India? ^Rachel | 0 |
| 1640609618400256001 | A fake #Scamster pretending to be from @AmexIndia claiming connections with @AmexBusiness #Indian operations assuring definitive free upgrade of #Rewards card to #LifeTimeFree #Travel one. @AskAmex @AmexUK @AmexJP @AmExperiencePBS @AmexCanada @AmexAU @tncybercrimeoff @Cyberdost https://t.co/18t3uxSzLM | 0 |
| 1640490588507185153 | @AmexAU The website login isn't working on Chrome / Firefox,,, ? https://t.co/9fYVnq6zXg | 0 |
| 1640335569178988545 | Honesty in Business is something. I am thinking of taking away American Express. The only acceptable agreement comes in person. You bothered to come and see me, I accepted and if your only coffee is Law you cannot rely on support. @AmexAU | 0 |
| 1640145467043356672 | @pari332 @AmexAU @pari332 Weโve gone home for the day and will follow up with you in the morning. For immediate assistance, please visit our Help page at: https://t.co/96PmpnUB5H. Bluebird and Serve Customers are encouraged to contact us at the Customer Service number on the back of their Card. | 0 |
| 1640145458663399424 | @AmexAU @AskAmex Hello there, Iโve written another email stating that refund letter provided by you is to my old address. Please send it to my new address. I have emailed. Please acknowledge. | 0 |
| 1638780722545852418 | Combine a great @AmexAU sign-up deal with Velocity's latest 'choose your reward' promotion to send your balance of Velocity Points soaring. ๐ณ https://t.co/jK836KQD3V | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1638682989961019393 | Ah yes @AmexAU, hereโs all those one time passwords I needed to get into my account last night. Only 17 hours later, thanks! https://t.co/Kp9Tz0FMzH | 14 |
| 1641676658359902208 | @rakeshnpr @AmexIndia @AmexBusinessUK @AmexBusiness @AmexAU @AmexJP @rakeshnpr Weโve gone home for the day and will follow up with you in the morning. For immediate assistance, please visit our Help page at: https://t.co/96PmpnUB5H. Bluebird and Serve Customers are encouraged to contact us at the Customer Service number on the back of their Card. | 0 |
| 1641676645668126728 | Post-calling customer care service from the last 26 days only one thing I can assure please don't take any insurance from fraud @AmexIndia , take it from your local agent. They will serve you better. @AmexBusinessUK @AmexBusiness @AmexAU @AskAmex @AmexJP | 0 |
| 1640716582149304327 | @AskAmex @AmexUK @AmexJP @AmExperiencePBS @AmexCanada @AmexAU @tncybercrimeoff @Cyberdost This query and #Scam should be applicable and dealt by @AmexIndia operations | 0 |
| 1640700232747843586 | @lavanyadeepak @AmexUK @AmexJP @AmExperiencePBS @AmexCanada @AmexAU @tncybercrimeoff @Cyberdost Good Morning Deepak and so sorry to read that. Do you currently have an account with us and is this concerning a US Amex Card or a card issued in India? ^Rachel | 0 |
| 1640609618400256001 | A fake #Scamster pretending to be from @AmexIndia claiming connections with @AmexBusiness #Indian operations assuring definitive free upgrade of #Rewards card to #LifeTimeFree #Travel one. @AskAmex @AmexUK @AmexJP @AmExperiencePBS @AmexCanada @AmexAU @tncybercrimeoff @Cyberdost https://t.co/18t3uxSzLM | 0 |
| 1640490588507185153 | @AmexAU The website login isn't working on Chrome / Firefox,,, ? https://t.co/9fYVnq6zXg | 0 |
| 1640335569178988545 | Honesty in Business is something. I am thinking of taking away American Express. The only acceptable agreement comes in person. You bothered to come and see me, I accepted and if your only coffee is Law you cannot rely on support. @AmexAU | 0 |
| 1640145467043356672 | @pari332 @AmexAU @pari332 Weโve gone home for the day and will follow up with you in the morning. For immediate assistance, please visit our Help page at: https://t.co/96PmpnUB5H. Bluebird and Serve Customers are encouraged to contact us at the Customer Service number on the back of their Card. | 0 |
| 1640145458663399424 | @AmexAU @AskAmex Hello there, Iโve written another email stating that refund letter provided by you is to my old address. Please send it to my new address. I have emailed. Please acknowledge. | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #scam | 1 |
| #scamster | 1 |
| #indian | 1 |
| #rewards | 1 |
| #lifetimefree | 1 |
| #travel | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @amexau | 14 |
| @amexjp | 7 |
| @amexcanada | 5 |
| @amexindia | 4 |
| @amexbusiness | 4 |
| @askamex | 4 |
| @amexbusinessuk | 3 |
| @amexuk | 3 |
| @amexperiencepbs | 3 |
| @tncybercrimeoff | 3 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
7
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| ๐ณ | 1 | credit_card |
Emojis groups
| Emoji Group | Count |
|---|---|
| Objects | 1 |