Tweets Analysis - Keyword: @americangolf_UK
Overview
Total number of tweets analysed
42
Earliest tweet was on
2023-02-11
Latest tweet was on
2023-02-21
Tweets covering
9 days
Average age of authors' accounts
4 years
Summarization
American Golf is a Europe-based golf retailer. It offers custom fittings, refund exceptions for faulty products, and draws to win vouchers. They promote virtual golfing experiences, post tweets about tournaments, and are recruiting for a Junior Social Media Manager position. They also offer Refer a Friend discounts, gift cards, and birthday vouchers. People have had experiences with incorrect custom orders and long wait-times for products.
Topic Modeling
- Customer Service
- Custom Fitting & Refunds
- Sports Updates & Tournaments
- Gift Cards & Vouchers
- Golf Equipment & Experience
Emotional Analysis
The emotions expressed in these tweets range from excitement and enthusiasm to disappointment and frustration. People are expressing joy and excitement at the prospect of golfing and at the look of new shoes, while others are disappointed at the lack of customer service and the incorrect custom orders. Some are frustrated at the lack of refunds and the incorrect manufacture of goods. However, overall the tweets are positive, with many expressing hope for better customer service and appreciation for the virtual golfing survey and the referral program.
Trend Analysis
- Customer Service Issues
- Gift Cards
- Custom Fittings
- Sports Updates/Tournaments
- Virtual Golfing Experiences
Types of Tweets
Number of Retweets
22
Percentage of total tweets
52%
Number of Original tweets
11
Percentage of total tweets
26%
Number of tweets that contain Mentions
42
Percentage of total tweets
100%
Number of tweets that were Replies
9
Percentage of total tweets
21%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
15
Percentage of total tweets
35%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 20 |
| Twitter Web App | 17 |
| Twitter for Android | 3 |
| Buffer | 1 |
| Tweetoshi | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| BehindSport | Behind Sport | 🔍 Exploring behind the scenes of the sport industry 👇 Sign up to our FREE 3-2-1 weekly newsletter | 2,833 |
| CoachJasonGold | Jason Goldsmith | Globally Recognized Performance Coach aka Tall Yoda, Co-author of Take Charge of You - Available Now!, President and Co-founder of Mustard | 1,572 |
| Tumbattle | Michael Madden | NFL UK (Bengals / Packers) owner Star Of Lady M syndicate mgr Emerald Duchess, Legacy IT owner, Rock & roll author. MU ST. LOL every day. Cricketer. Cook. Poet. | 1,450 |
| Mteasel67 | mark teasel💙💙💙 | One day......... | 994 |
| ayrmaxwell | Stuart Maxwell | Regional Director NTS busy with football and showjumping too | 901 |
| jbggolfer77 | John Griffith | Assistant Manager for @AmericanGolf_UK #hambrookstore, Big Liverpool ,Welsh Rugby Fan, partner of @krinaBooth and Proud Father | 664 |
| GrayMorgan | Graham Morgan | Alter ego is playing golf every day. Otherwise building sales for early start tech co’s. Sport mad,loving golf,mountain biking,surfing. Miss my Dad. | 481 |
| AdamLanigan | Adam Lanigan | Freelance reporter. @ipapersport @BBCSport @americangolf_uk. Specialisms - footy, golf, cricket and all things Spanish. Husband and dad in my spare time. | 348 |
| pratappartners1 | pratappartnership | #recruitingourway - raising the standards and getting results. | 300 |
| Ben__Fletcher | Ben | - | 271 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| Mteasel67 | mark teasel💙💙💙 | One day......... | 3,100 |
| ayrmaxwell | Stuart Maxwell | Regional Director NTS busy with football and showjumping too | 2,291 |
| Tumbattle | Michael Madden | NFL UK (Bengals / Packers) owner Star Of Lady M syndicate mgr Emerald Duchess, Legacy IT owner, Rock & roll author. MU ST. LOL every day. Cricketer. Cook. Poet. | 1,993 |
| Guarinh | Guarin Harrison | whacking my balls in public ⛳️ | 1,754 |
| pratappartners1 | pratappartnership | #recruitingourway - raising the standards and getting results. | 1,698 |
| CTvxq2 | Andrea** | lgbtqrstuvwxyz | 1,332 |
| jbggolfer77 | John Griffith | Assistant Manager for @AmericanGolf_UK #hambrookstore, Big Liverpool ,Welsh Rugby Fan, partner of @krinaBooth and Proud Father | 1,267 |
| GrayMorgan | Graham Morgan | Alter ego is playing golf every day. Otherwise building sales for early start tech co’s. Sport mad,loving golf,mountain biking,surfing. Miss my Dad. | 1,108 |
| BehindSport | Behind Sport | 🔍 Exploring behind the scenes of the sport industry 👇 Sign up to our FREE 3-2-1 weekly newsletter | 1,038 |
| AdamLanigan | Adam Lanigan | Freelance reporter. @ipapersport @BBCSport @americangolf_uk. Specialisms - footy, golf, cricket and all things Spanish. Husband and dad in my spare time. | 1,011 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| janice198712 | Love life, love is the second sun in nature | 13 |
| RightHandKiwi | - | 11 |
| BehindSport | 🔍 Exploring behind the scenes of the sport industry 👇 Sign up to our FREE 3-2-1 weekly newsletter | 1 |
| newsflashgordon | - | 1 |
| mattlock67 | - | 1 |
| jbggolfer77 | Assistant Manager for @AmericanGolf_UK #hambrookstore, Big Liverpool ,Welsh Rugby Fan, partner of @krinaBooth and Proud Father | 1 |
| ayrmaxwell | Regional Director NTS busy with football and showjumping too | 1 |
| VirtualGolfHut | Virtual Golf Hut: Pro-level golf simulation for parties, events, team building. Rent our sim, improve your game & win prizes. #VirtualGolfHut #GolfSimulator | 1 |
| Tumbattle | NFL UK (Bengals / Packers) owner Star Of Lady M syndicate mgr Emerald Duchess, Legacy IT owner, Rock & roll author. MU ST. LOL every day. Cricketer. Cook. Poet. | 1 |
| SnapsByChris | Nerd, football fanatic and music lover. He/Him. | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1627002978098982912 | @americangolf_UK @JudyMurray @americangolf_UK do you offer a refund if the custom fit is built incorrectly? Like an inch shorter than on the order? https://t.co/nmJ2b3oHPn | 1 |
| 1627001522067218433 | @americangolf_UK @TigerWoods @thegenesisinv @americangolf_UK spend time on customer service on Saturday rather than tweets about tournaments Went to collect a custom order that was totally incorrect told I can’t get any refunds @TaylorMadeTour and @americangolf_UK sadly not great. But do keep tweeting sports updates! https://t.co/oigoObpg5g | 1 |
| 1626989778762706956 | @americangolf_UK refusing a refund even though their own website states the exception for refund on custom build is if the product is faulty… define faulty??? Clubs incorrectly got to specification is faulty.Do not buy from @americangolf_UK @TaylorMadeTour build standards??? | 1 |
| 1626989211449454592 | @americangolf_UK @TaylorMadeTour @TaylorMadeGolf refusing a refund even though the manufacture of goods is incorrect and therefore faulty. Told I need to wait for another custom build. How do I know @americangolf_UK won’t just stick extenders in the end and regrip??? | 1 |
| 1626969530722312192 | @TaylorMadeTour @americangolf_UK just collected my custom for plus 0.5inch clubs and they are not correct. American Golf are refusing a refund on an order that’s wrong https://t.co/HFitSSdRZT | 1 |
| 1625619365176418308 | @drfc_official @JamesMaxwell223 😂 yes @JamesMaxwell223 Said you would . Unfortunately I can’t do golf , but maybe @americangolf_UK can assist | 1 |
| 1628010799342952450 | https://t.co/QtYM6ImfVi Growing up @NorthendenGolf on a damp, inland course next to a major river was far removed from seaside golf. But there is nothing like a links for a true golfing experience @americangolf_UK | 0 |
| 1625102752387932160 | Based in Warrington, @americangolf_UK are the largest golf retailer in Europe. If you Refer a Friend, enjoy some gift vouchers for American Golf on us.https://t.co/l6DwEuyR4g #recruitingourway #referafriend #americangolf ##supportinglocalbusiness https://t.co/elroTM0l3d | 0 |
| 1624464431253012483 | @JustinRose99 @SandAgreens @RandA @ComputacenterUK @americangolf_UK @bmwgolfsport @Mastercard @KineticaSports @pulserolluk @excelsm 🙌👏@SandAGolfClub can’t wait | 0 |
| 1624481352421605377 | What about @americangolf_UK gift cards on @thebtcco please 🤔 | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1625619365176418308 | @drfc_official @JamesMaxwell223 😂 yes @JamesMaxwell223 Said you would . Unfortunately I can’t do golf , but maybe @americangolf_UK can assist | 6 |
| 1624453159182557184 | Oh dear @americangolf_UK new shoes look great. However, I might have two left feet on the dance floor but not on the golf course! https://t.co/sGC6Y1jOZw | 3 |
| 1627001522067218433 | @americangolf_UK @TigerWoods @thegenesisinv @americangolf_UK spend time on customer service on Saturday rather than tweets about tournaments Went to collect a custom order that was totally incorrect told I can’t get any refunds @TaylorMadeTour and @americangolf_UK sadly not great. But do keep tweeting sports updates! https://t.co/oigoObpg5g | 2 |
| 1627616420413558784 | @americangolf_UK hi team, I've been gifted a set of clubs by my father in-law and want to see whether they're suitable for me. Would a custom fitting be suitable? | 1 |
| 1627002978098982912 | @americangolf_UK @JudyMurray @americangolf_UK do you offer a refund if the custom fit is built incorrectly? Like an inch shorter than on the order? https://t.co/nmJ2b3oHPn | 1 |
| 1626989778762706956 | @americangolf_UK refusing a refund even though their own website states the exception for refund on custom build is if the product is faulty… define faulty??? Clubs incorrectly got to specification is faulty.Do not buy from @americangolf_UK @TaylorMadeTour build standards??? | 1 |
| 1626989211449454592 | @americangolf_UK @TaylorMadeTour @TaylorMadeGolf refusing a refund even though the manufacture of goods is incorrect and therefore faulty. Told I need to wait for another custom build. How do I know @americangolf_UK won’t just stick extenders in the end and regrip??? | 1 |
| 1626969530722312192 | @TaylorMadeTour @americangolf_UK just collected my custom for plus 0.5inch clubs and they are not correct. American Golf are refusing a refund on an order that’s wrong https://t.co/HFitSSdRZT | 1 |
| 1625439514045841408 | 🏌️♂️🏌️♀️ Golf lovers, take our survey on virtual golfing and improve your experience. Share with your buddies! 💬💬👉 https://t.co/EFBTlW2xtw🤩 One lucky respondent wins a £20 voucher. Draw on 01/03/23. Good Luck! #VirtualGolfHut #AmericanGolf @americangolf_UK @ForesightEurope | 1 |
| 1625102622959992832 | ⛳️ @americangolf_UK - Junior Social Media Manager📍 Warrington, GBhttps://t.co/2yrtSbdb3L | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #americangolf | 11 |
| #behindeverygolfer | 3 |
| #nhgc | 2 |
| #roseladiesseries | 2 |
| #blacknovember | 1 |
| #fazer | 1 |
| #xr2 | 1 |
| #ladiesroseseries | 1 |
| #golf | 1 |
| #golfrange | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @americangolf_uk | 52 |
| @taylormadetour | 9 |
| @righthandkiwi | 5 |
| @roseladiesgolf | 4 |
| @justinrose99 | 4 |
| @excelsm | 4 |
| @bmwgolfsport | 4 |
| @computacenteruk | 4 |
| @jamesmaxwell223 | 4 |
| @judymurray | 3 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
111
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 👉 | 9 | backhand_index_pointing_right |
| 😍 | 5 | smiling_face_with_heart-eyes |
| ⛳ | 4 | flag_in_hole |
| 👀 | 3 | eyes |
| 😎 | 3 | smiling_face_with_sunglasses |
| 👊 | 2 | oncoming_fist |
| 👏 | 2 | clapping_hands |
| 🙌 | 2 | raising_hands |
| 📸 | 2 | camera_with_flash |
| 🌹 | 2 | rose |
Emojis groups
| Emoji Group | Count |
|---|---|
| People & Body | 20 |
| Smileys & Emotion | 16 |
| Objects | 5 |
| Activities | 4 |
| Animals & Nature | 2 |