Tweets Analysis - Keyword: @AmazonBusiness
Overview
Total number of tweets analysed
42
Earliest tweet was on
2023-03-17
Latest tweet was on
2023-03-26
Tweets covering
8 days
Average age of authors' accounts
7 years
Summarization
Several customers have reported issues with Amazon's payment system, poor customer service, and problems with their Amazon Business accounts. One customer expressed frustration with not being able to pay their daughter's school fees, while another complained about being put on hold for an extended period without receiving a resolution. There were also complaints about unauthorized cancellations and sales not being reported by sellers. One customer reported purchasing an overseas model of a Samsung phone, which caused issues with their warranty, and another was unhappy with a delivery driver leaving a valuable parcel unattended. Some customers have suggested that Amazon could learn from rival company Flipkart when it comes to customer service.
Topic Modeling
- Issues with Amazon's customer service and support
- Difficulties accessing and managing Amazon accounts
- Problems with delivery and shipping of Amazon products
- Concerns about fraudulent activity and scams on Amazon
- Issues with GST and other financial transactions on Amazon Business
Emotional Analysis
These tweets express a range of negative emotions towards Amazon and its business practices, including frustration, anger, disappointment, and a sense of being cheated or mistreated as a customer. Many of the tweets specifically call out Amazon's customer service, delivery, and vendor management practices as being inadequate or unfair. Some tweets also express concern about specific issues, such as the sale of overseas models of mobile phones and a lack of GST compliance from vendors on Amazon Business. Overall, the tweets suggest a strong sense of dissatisfaction and a desire for Amazon to do better by its customers.
Trend Analysis
- Unfair treatment by Amazon and poor customer service experience
- Misrepresentation of products and issues with sellers on Amazon
- Problems with accessibility and verification of Amazon accounts
- Concerns over delivery and shipment of Amazon products
- GST-related issues for customers purchasing from Amazon Business
Types of Tweets
Number of Retweets
14
Percentage of total tweets
33%
Number of Original tweets
17
Percentage of total tweets
40%
Number of tweets that contain Mentions
42
Percentage of total tweets
100%
Number of tweets that were Replies
11
Percentage of total tweets
26%
Number of tweets that were Quotes
1
Percentage of total tweets
2%
Number of tweets that contain Hashtags
8
Percentage of total tweets
19%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 17 |
| Twitter Web App | 17 |
| Twitter for iPhone | 6 |
| HubSpot | 1 |
| Zoho Social | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| smallbiztrends | Small Business Trends | Small Business Trends brings you the news, advice and resources you need. "Small business success ... delivered daily.” | 175,108 |
| AmazonASGTG | Amazon Sellers ASGTG | ASGTG is a Powerful & leading Amazon Sellers group that provides support & advocates 4 Amazon Sellers. Voice of the SANE seller. https://t.co/fKCHi7t63U | 7,152 |
| vroozi | Vroozi | Vroozi is leading the #SpendTech revolution with procure-to-pay automation for the modern enterprise #P2P #APIA #eProcurement | 4,695 |
| StaceDiva | Stace | President of @loftypr | Mompreneur | Real Estate Investor | Content creator | | 3,631 |
| NRPRGroup | NRPR Group | #NRPRGroup is a strategic positioning agency serving clients in the sports, entertainment, tech and consumer industries. Goodbye old #PR firms. Hello future! | 1,976 |
| NikkiCo04351208 | Nikki cox 🚀🫶 | Samoan,native American, black,white,singer,mom of 4. Nurse, owner of Kekoa, influencer, autism mom meme queen,80s baby, lupus, survivor. | 614 |
| ArtemisLive | Artemis Vallianatos | #CMO #HighTech #MarTech #CustomerExperience #NeuroMarketing #ContentMarketing #DigitalTransformation #Interactive #Peloton #TM | 525 |
| kanoor | Natraj Kanoor ⚠️ | #Indian #Founder & #CEO of #Webinspiron | Cyber Security Expert #NationFirst #Security | 285 |
| eva_commerce | Eva | Amazon Sellers' Solution 🚀 | Simplify. Outsmart. Grow 🏁 | 150 |
| GoldDenemies | Rug Experts | Gold digger enemies is based on a real gold digger hunters👀. https://t.co/SroMyX9fRr | 105 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| smallbiztrends | Small Business Trends | Small Business Trends brings you the news, advice and resources you need. "Small business success ... delivered daily.” | 38,927 |
| NRPRGroup | NRPR Group | #NRPRGroup is a strategic positioning agency serving clients in the sports, entertainment, tech and consumer industries. Goodbye old #PR firms. Hello future! | 4,979 |
| StaceDiva | Stace | President of @loftypr | Mompreneur | Real Estate Investor | Content creator | | 3,634 |
| vroozi | Vroozi | Vroozi is leading the #SpendTech revolution with procure-to-pay automation for the modern enterprise #P2P #APIA #eProcurement | 3,549 |
| NikkiCo04351208 | Nikki cox 🚀🫶 | Samoan,native American, black,white,singer,mom of 4. Nurse, owner of Kekoa, influencer, autism mom meme queen,80s baby, lupus, survivor. | 2,302 |
| ArtemisLive | Artemis Vallianatos | #CMO #HighTech #MarTech #CustomerExperience #NeuroMarketing #ContentMarketing #DigitalTransformation #Interactive #Peloton #TM | 1,178 |
| AmazonASGTG | Amazon Sellers ASGTG | ASGTG is a Powerful & leading Amazon Sellers group that provides support & advocates 4 Amazon Sellers. Voice of the SANE seller. https://t.co/fKCHi7t63U | 462 |
| GoldDenemies | Rug Experts | Gold digger enemies is based on a real gold digger hunters👀. https://t.co/SroMyX9fRr | 374 |
| eva_commerce | Eva | Amazon Sellers' Solution 🚀 | Simplify. Outsmart. Grow 🏁 | 305 |
| Abood54869120 | Abby | Zindagi do pal ki.. | 213 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| YI3333333 | - | 6 |
| amzpecty | Track Sales, Monitor Stocks, and Inspect Products in just one click! | 5 |
| parameshhyd | Electrical Engineer | 4 |
| amaan_shamim | i m not smart , i just wear glasses 🤓🤓🤓 | 2 |
| smallbiztrends | Small Business Trends brings you the news, advice and resources you need. "Small business success ... delivered daily.” | 2 |
| karagozculerr | Ahmet Karagözcüler | 2 |
| _saurabh5_ | Alloy Steel Trading & Bright Bar Manufacturing | Algo Trading & Backtest Systems | Sun / Oracle Certified Java Programmer | Python Programmer | 2 |
| kanoor | #Indian #Founder & #CEO of #Webinspiron | Cyber Security Expert #NationFirst #Security | 1 |
| jv_earth | We are the manufacturer of water treatment plants and air treatment system. | 1 |
| jlcareersuk | Career & Recruitment professional supporting clients globally with CV writing, LinkedIn Profiles, Job Applications, Cover Letters, BIOs & interview coaching | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1639769190407061510 | Is Amazon deliberately holding onto our money? I can't even pay my daughter's school fees, and my family is going through tough times. Why won't anyone listen to me? #AmazonFail #UnfairTreatment @AmazonHelp @amznsellerhelp @AmazonASGTG @Sell_on_Amazon @AmazonBusiness | 1 |
| 1638971623742279681 | Discover 🔍 all of the benefits of integrating Vroozi with @AmazonBusiness: https://t.co/jgEqqT6PST https://t.co/A4foj7KpLL | 1 |
| 1637712600095133696 | We have been selling on Amazon for six years, and just because my email has been permanently cancelled, Amazon has no one to help me restore access to my account.@ajassy @amazon @awscloud @AmazonHelp @Sell_on_Amazon @AmazonBusiness | 1 |
| 1637712951116460032 | My Amazon account cannot be accessed, but no one has come to help me when they understand my problem, Even I can provide all the information for verification.@ajassy @amazon @AmazonHelp @awscloud @Sell_on_Amazon @AmazonBusiness | 1 |
| 1637810127045816320 | @AmazonHelp Hello, social media team Mr vamsi, renu where are you? Where is your concern for customer issue resolution. Worst support by @amazonIN @amazon and big cheater @AmazonBusiness | 0 |
| 1636608456109981698 | This Amazon Customer Service is very poor . They shows in t&c and tells another thing in call. I completed my transaction as terms & condition but they saying another. And my cashback not received yet. I'm contacting but no action taken. @amazonIN @AmazonHelp @AmazonBusiness https://t.co/Ceg0udvzky | 0 |
| 1636609998020067330 | @amazonnews @AmazonBusiness Nice. Maybe the person posting for Amazon needs to be MMRD trained so their customers can actually recieve their shipments | 0 |
| 1636746264191594499 | @AmazonBusiness it would have been nice if your delivery driver had not just left an £200+ parcel outside my front door without even bothering to attempt to knock my door. You are very lucky it wasn’t stolen. Not impressed. | 0 |
| 1637031572322021376 | @AmazonBusiness I have purchased a Samsung S22 ultra from amazon india. I visited samsung service centre due to some display issue as it is under warranty then i got to know that it was overseas model. I am calling them since 4 days but i am not getting no response. @JeffBezos | 0 |
| 1637032483962384385 | @amazonIN @AmazonBusiness @JeffBezos ALERT INDIA , PLEASE BE AWARE AMAZON IS SELLING OVERSEAS MOBILE IN INDIA. I GOT SCAMMED AS MY SAMSUNG MOBILE S22 ULTRA IS OUT OF WARRANTY BECAUSE ITS AN OVERSEAS MODEL. PLEASE BE CAREFUL WHILE PURCHASING. TICKET NO D75246588 | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1639769190407061510 | Is Amazon deliberately holding onto our money? I can't even pay my daughter's school fees, and my family is going through tough times. Why won't anyone listen to me? #AmazonFail #UnfairTreatment @AmazonHelp @amznsellerhelp @AmazonASGTG @Sell_on_Amazon @AmazonBusiness | 4 |
| 1638584534772924416 | @AmazonHelp @amznsellerhelp @AmazonASGTG @Sell_on_Amazon @AmazonBusiness @amazonnews @AWSSupport @AWSstartups @awscloud @JayCarney @DavidZapolsky @ajassy @dharmeshmehta @davenadel @whatzizname @SellerParody @amazon_policy @jeffblackburn | 3 |
| 1638821394942406656 | Hey @amazonIN @AmazonBusiness Very worst service by amazon business team. Kept me on hold for 5 mins but didn't provide resolution. One of your agent disconnected my call. | 2 |
| 1637712951116460032 | My Amazon account cannot be accessed, but no one has come to help me when they understand my problem, Even I can provide all the information for verification.@ajassy @amazon @AmazonHelp @awscloud @Sell_on_Amazon @AmazonBusiness | 1 |
| 1638971623742279681 | Discover 🔍 all of the benefits of integrating Vroozi with @AmazonBusiness: https://t.co/jgEqqT6PST https://t.co/A4foj7KpLL | 1 |
| 1638934761736642560 | @AmazonBusiness Thanks for sharing! | 1 |
| 1636608456109981698 | This Amazon Customer Service is very poor . They shows in t&c and tells another thing in call. I completed my transaction as terms & condition but they saying another. And my cashback not received yet. I'm contacting but no action taken. @amazonIN @AmazonHelp @AmazonBusiness https://t.co/Ceg0udvzky | 0 |
| 1636609998020067330 | @amazonnews @AmazonBusiness Nice. Maybe the person posting for Amazon needs to be MMRD trained so their customers can actually recieve their shipments | 0 |
| 1636746264191594499 | @AmazonBusiness it would have been nice if your delivery driver had not just left an £200+ parcel outside my front door without even bothering to attempt to knock my door. You are very lucky it wasn’t stolen. Not impressed. | 0 |
| 1637031572322021376 | @AmazonBusiness I have purchased a Samsung S22 ultra from amazon india. I visited samsung service centre due to some display issue as it is under warranty then i got to know that it was overseas model. I am calling them since 4 days but i am not getting no response. @JeffBezos | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #amazonfail | 2 |
| #unfairtreatment | 2 |
| #procurement | 2 |
| #foodandbeverage | 1 |
| #digitaltransformation | 1 |
| #smallbusinessowners | 1 |
| #smallbusiness | 1 |
| #businessbuying | 1 |
| #automation | 1 |
| #smartbusinessbuying | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @amazonbusiness | 43 |
| @amazonhelp | 16 |
| @amazonin | 12 |
| @amazon | 9 |
| @sell_on_amazon | 8 |
| @awscloud | 6 |
| @ajassy | 6 |
| @amznsellerhelp | 4 |
| @jeffbezos | 4 |
| @amazonnews | 4 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
23
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🤣 | 6 | rolling_on_the_floor_laughing |
| 🔍 | 2 | magnifying_glass_tilted_left |
| ⬇️ | 1 | down_arrow |
| 🙏 | 1 | folded_hands |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 6 |
| Objects | 2 |
| Symbols | 1 |
| People & Body | 1 |