Tweets Analysis - Keyword: @AirCanadaRouge
Overview
Total number of tweets analysed
13
Earliest tweet was on
2023-03-16
Latest tweet was on
2023-03-23
Tweets covering
7 days
Average age of authors' accounts
9 years
Summarization
The tweets cover various topics related to Air Canada and Air Canada Rouge, including positive feedback for quick luggage arrival, delays and poor customer service experiences, safety concerns, and accessibility issues with wheelchair service. There are also complaints about lack of in-flight entertainment and inconvenient routing options.
Topic Modeling
- Efficiency of luggage arrival at Toronto Pearson by AirCanada and AirCanadaRouge
- Delays and inconveniences experienced by passengers on AirCanada and AirCanadaRouge flights
- Complaints about baggage handling and customer service by AirCanada and AirCanadaRouge
- Inconsistencies in safety procedures and protocols on AirCanadaRouge flights
- Issues with accessibility and treatment of elderly and disabled passengers on AirCanada and AirCanadaRouge flights
Emotional Analysis
The tweets express a range of emotions towards Air Canada and Air Canada Rouge. Some tweets express satisfaction with services such as quick luggage arrival, while others express frustration with delayed flights, poor customer service, and inconsistent safety procedures. There are also tweets expressing anger and disappointment towards late or inadequate wheelchair services for elderly passengers, and the lack of in-flight entertainment on longer flights. Overall, the emotions expressed indicate a mixture of positive and negative experiences with the airline.
Trend Analysis
- Delayed or disrupted flights
- Luggage handling and arrival
- Poor customer service
- Inconsistent safety procedures
- Entertainment availability on flights
Types of Tweets
Number of Retweets
0
Percentage of total tweets
0%
Number of Original tweets
7
Percentage of total tweets
53%
Number of tweets that contain Mentions
13
Percentage of total tweets
100%
Number of tweets that were Replies
4
Percentage of total tweets
30%
Number of tweets that were Quotes
2
Percentage of total tweets
15%
Number of tweets that contain Hashtags
2
Percentage of total tweets
15%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 8 |
| Twitter for Android | 2 |
| Twitter Web App | 2 |
| TweetDeck | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| FergDevins | FergDevins | Communicator - Networker - Public Relations - Toronto/City-Kenora/Lake- #LOTW https://t.co/sztTM0K3ct | 10,917 |
| airlinewriter | David Koenig | Associated Press airline reporter, dkoenig@ap.org. Diversions include travel, ice skating, het Nederlands elftal, the San Francisco Giants. | 9,506 |
| ColinLa709 | Colin Lane | Showcasing the beauty of the province so enjoy the great outdoors and keep it clean for the next generation . All photos and videos are mine unless stated. | 669 |
| plinio_buzato | Pliny | Games, movies, pop music, tech & tennis // Hufflepuff Pride 💛 Switch - Xbox - PS5 | 412 |
| BillNelson_99 | Bill Nelson | To anger a Conservative lie to them. To anger a Liberal tell them the truth. Pronouns are not my crutch I’m a man & there is only one other choice | 239 |
| UNDE_President | June Winger | - | 179 |
| TweetJennifer | Jennifer TO | Dot connector. If you can count it, it’s fewer, not less. | 172 |
| beertugsnfugs | gsf | 🇨🇦the only reasonable person on Twitter. Whomever you think you are? I am | 21 |
| 905customer | Customer | medium is the message | 13 |
| naitikbhavsar | naitik bhavsar | - | 5 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| FergDevins | FergDevins | Communicator - Networker - Public Relations - Toronto/City-Kenora/Lake- #LOTW https://t.co/sztTM0K3ct | 3,579 |
| plinio_buzato | Pliny | Games, movies, pop music, tech & tennis // Hufflepuff Pride 💛 Switch - Xbox - PS5 | 1,646 |
| ColinLa709 | Colin Lane | Showcasing the beauty of the province so enjoy the great outdoors and keep it clean for the next generation . All photos and videos are mine unless stated. | 1,107 |
| airlinewriter | David Koenig | Associated Press airline reporter, dkoenig@ap.org. Diversions include travel, ice skating, het Nederlands elftal, the San Francisco Giants. | 607 |
| TweetJennifer | Jennifer TO | Dot connector. If you can count it, it’s fewer, not less. | 566 |
| BillNelson_99 | Bill Nelson | To anger a Conservative lie to them. To anger a Liberal tell them the truth. Pronouns are not my crutch I’m a man & there is only one other choice | 387 |
| UNDE_President | June Winger | - | 303 |
| beertugsnfugs | gsf | 🇨🇦the only reasonable person on Twitter. Whomever you think you are? I am | 253 |
| 905customer | Customer | medium is the message | 41 |
| naitikbhavsar | naitik bhavsar | - | 29 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| 905customer | medium is the message | 2 |
| FergDevins | Communicator - Networker - Public Relations - Toronto/City-Kenora/Lake- #LOTW https://t.co/sztTM0K3ct | 2 |
| BillNelson_99 | To anger a Conservative lie to them. To anger a Liberal tell them the truth. Pronouns are not my crutch I’m a man & there is only one other choice | 1 |
| ColinLa709 | Showcasing the beauty of the province so enjoy the great outdoors and keep it clean for the next generation . All photos and videos are mine unless stated. | 1 |
| TakeMeToKorea20 | Just The Average Canadian Girl... Well Kinda | 1 |
| TweetJennifer | Dot connector. If you can count it, it’s fewer, not less. | 1 |
| UNDE_President | - | 1 |
| airlinewriter | Associated Press airline reporter, dkoenig@ap.org. Diversions include travel, ice skating, het Nederlands elftal, the San Francisco Giants. | 1 |
| beertugsnfugs | 🇨🇦the only reasonable person on Twitter. Whomever you think you are? I am | 1 |
| naitikbhavsar | - | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1638995771428323328 | that is not my fault that they missed my baggage. still they are not answering properly. my flight was with emirates and aircanada. its been 10days because of their faults we have to suffer @AirCanada @Emirates247 @emirates @AirCanadaJetz @AirCanadaRouge | 0 |
| 1638932058130243585 | must say @AirCanada @AirCanadaRouge - @TorontoPearson - quickest luggage arrival ever on Tuesday night from Thunder Bay - best in decades - well done https://t.co/8aI1O4weDa | 0 |
| 1638931841393590273 | must say @AirCanada @AirCanadaRouge - @TorontoPearson - quickest luggage arrival ever on Tuesday night from Thunder Bay - best in decades - well done | 0 |
| 1638291290206117888 | @AirCanadaRouge why are your staff insisting the opposite of the direction on your safety video; lighter items below seat and heavy above my head? How is this safe??? | 0 |
| 1637394041108332544 | Absolutely ridiculous that I have to fly from Saskatoon to Vancouver to get to Calgary on @AirCanada @ACTopTier @AirCanadaRouge Might have to become a @WestJet customer | 0 |
| 1636978321354371073 | Still waiting. 8:50 delayed delayed bordered then deplaned When do these pilots sleep. I’d be tired Driving my car let alone a plane with people. We won’t be in montreal before 5-6am. @globalnews @CTVMontreal @RobLurie1 @AirCanada @AirCanadaRouge #flightfromhell https://t.co/mBM0NVDOFM https://t.co/n6uPu722zP | 0 |
| 1636456992297328648 | @CNN it’s air Canada rouge ( French for red) @AirCanadaRouge | 0 |
| 1636449900480061441 | About 3,000 feet separation, so not as scary as other recent close calls thanks to @AmericanAir pilots starting go-around. Controller cleared @AirCanadaRouge A321 to depart from same runway. #FAA https://t.co/6ssYbDQnNM | 0 |
| 1636380067843690502 | @TweetJennifer @AirCanadaRouge @AirCanada @AirCanada didn't even respond. It's really awful and pathetic what they and @TorontoPearson are becoming. Completely terrible service and overall awful experiences. With an infant too is extremely sad | 0 |
| 1636379762225713155 | @TweetJennifer @AirCanadaRouge @AirCanada They're awful. I traveled with an infant this past Sunday. Both departure and arrival the gate attendant said they would call families with small children first. Guess what? Didn't happen. Flight was delayed. Baggage claim was left in the dark as it took more than 2 hours. | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1638932058130243585 | must say @AirCanada @AirCanadaRouge - @TorontoPearson - quickest luggage arrival ever on Tuesday night from Thunder Bay - best in decades - well done https://t.co/8aI1O4weDa | 2 |
| 1636978321354371073 | Still waiting. 8:50 delayed delayed bordered then deplaned When do these pilots sleep. I’d be tired Driving my car let alone a plane with people. We won’t be in montreal before 5-6am. @globalnews @CTVMontreal @RobLurie1 @AirCanada @AirCanadaRouge #flightfromhell https://t.co/mBM0NVDOFM https://t.co/n6uPu722zP | 1 |
| 1638995771428323328 | that is not my fault that they missed my baggage. still they are not answering properly. my flight was with emirates and aircanada. its been 10days because of their faults we have to suffer @AirCanada @Emirates247 @emirates @AirCanadaJetz @AirCanadaRouge | 0 |
| 1638931841393590273 | must say @AirCanada @AirCanadaRouge - @TorontoPearson - quickest luggage arrival ever on Tuesday night from Thunder Bay - best in decades - well done | 0 |
| 1638291290206117888 | @AirCanadaRouge why are your staff insisting the opposite of the direction on your safety video; lighter items below seat and heavy above my head? How is this safe??? | 0 |
| 1637394041108332544 | Absolutely ridiculous that I have to fly from Saskatoon to Vancouver to get to Calgary on @AirCanada @ACTopTier @AirCanadaRouge Might have to become a @WestJet customer | 0 |
| 1636456992297328648 | @CNN it’s air Canada rouge ( French for red) @AirCanadaRouge | 0 |
| 1636449900480061441 | About 3,000 feet separation, so not as scary as other recent close calls thanks to @AmericanAir pilots starting go-around. Controller cleared @AirCanadaRouge A321 to depart from same runway. #FAA https://t.co/6ssYbDQnNM | 0 |
| 1636380067843690502 | @TweetJennifer @AirCanadaRouge @AirCanada @AirCanada didn't even respond. It's really awful and pathetic what they and @TorontoPearson are becoming. Completely terrible service and overall awful experiences. With an infant too is extremely sad | 0 |
| 1636379762225713155 | @TweetJennifer @AirCanadaRouge @AirCanada They're awful. I traveled with an infant this past Sunday. Both departure and arrival the gate attendant said they would call families with small children first. Guess what? Didn't happen. Flight was delayed. Baggage claim was left in the dark as it took more than 2 hours. | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #flightfromhell | 1 |
| #faa | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @aircanadarouge | 13 |
| @aircanada | 9 |
| @torontopearson | 3 |
| @tweetjennifer | 2 |
| @emirates247 | 1 |
| @emirates | 1 |
| @aircanadajetz | 1 |
| @actoptier | 1 |
| @westjet | 1 |
| @globalnews | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
7
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🤣 | 1 | rolling_on_the_floor_laughing |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 1 |