Tweets Analysis - Keyword: @Airbnb_uk
Overview
Total number of tweets analysed
68
Earliest tweet was on
2023-03-22
Latest tweet was on
2023-03-31
Tweets covering
8 days
Average age of authors' accounts
9 years
Summarization
The tweets address various issues related to Airbnb, including positive feedback from guests, a poster competition for tents, complaints regarding payment, account access, and customer service, as well as a registration scheme for hosts. Some individuals also express frustration with Airbnb's handling of review disputes and lack of response to issues.
Topic Modeling
- Positive feedback and reviews for Airbnb stays
- Advertising and promotion of Airbnb services
- Issues and complaints with Airbnb bookings and customer support
- Controversial events and criticism of Airbnb policies
- Issues with Airbnb account access and security
Emotional Analysis
The emotions expressed in these tweets range from positive, such as satisfaction with Airbnb accommodations and excitement for a sunny vacation in Marbella, to negative, including frustration with customer service and experiences with hacked accounts and false claims from hosts. There are also expressions of disappointment with Airbnb's handling of review issues and concerns about housing and rental markets. Overall, the emotions in the tweets reflect a mix of appreciation, disappointment, frustration, and concern.
Trend Analysis
- Positive feedback from Airbnb guests and hosts
- Issues with bookings and customer support
- Concerns about Airbnb policies and regulations
- Requests for specific features or options on Airbnb platform
- Promotion of Airbnb listings for travel and vacation rentals
Types of Tweets
Number of Retweets
15
Percentage of total tweets
22%
Number of Original tweets
31
Percentage of total tweets
45%
Number of tweets that contain Mentions
68
Percentage of total tweets
100%
Number of tweets that were Replies
20
Percentage of total tweets
29%
Number of tweets that were Quotes
3
Percentage of total tweets
4%
Number of tweets that contain Hashtags
24
Percentage of total tweets
35%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 34 |
| Twitter Web App | 22 |
| Twitter for Android | 8 |
| Twitter for iPad | 3 |
| Buffer | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| ptr_yeung | Peter Yeung | Roving freelance journalist. Special projects, solutions, digital storytelling, data reporting, arts, travel & food. Couteau suisse. peter.g.yeung@gmail.com | 13,029 |
| makesyoucakes | Makepeace Sitlhou | Digital native IRL nomad | @Cronkite_ASU Humphrey fellow ‘22-23 @Fulbrightprgrm | @iwmf grantee | @PCItweets @nwm_india member | 11,416 |
| Vitalbiz | Bo Bradley | Entrepreneur, mentor & start up founder who loves healthy living & a good laugh. Avoids dullards, phonies & the word 'moist'. | 5,128 |
| grantfeller | Grant Feller | Award-winning storyteller and trainer for people & brands, merging data & creativity. Media columnist & radio broadcaster. Find me on Substack | 2,477 |
| EagleIntermedia | Eagle Intermedia | Internet marketing consultancy with clients in various sectors of the economy, but having a special interest in tourism in the Yorkshire region (UK). | 2,400 |
| LynneMWhite1 | Lynne Whomble | @lorenzo99 fan Moto GP Ombassador of The Year 2018, OMB Follower of the Year 2021 Omb wins x 26 1x Coca Cola shortlist #Omble My own song by @redballoonluke | 1,572 |
| Dombelina | Dombelina | Music loving foodie, gig goer, solo traveller, rugby fan & potty mouth. Massive weakness for wine, dresses, interior design, and men with guitars. She/Her | 1,282 |
| ziggy_wiggy | आकांक्षा | Always cute, occasionally sexy. | 1,025 |
| Earl_GreyT | L J R | - | 773 |
| uk_staa | STAA - Short Term Accommodation Association | We are the UK Short Term Accommodation Association. We Support the sustainable development of holiday letting & the sharing economy across the UK. | 674 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| makesyoucakes | Makepeace Sitlhou | Digital native IRL nomad | @Cronkite_ASU Humphrey fellow ‘22-23 @Fulbrightprgrm | @iwmf grantee | @PCItweets @nwm_india member | 5,400 |
| grantfeller | Grant Feller | Award-winning storyteller and trainer for people & brands, merging data & creativity. Media columnist & radio broadcaster. Find me on Substack | 3,939 |
| Vitalbiz | Bo Bradley | Entrepreneur, mentor & start up founder who loves healthy living & a good laugh. Avoids dullards, phonies & the word 'moist'. | 3,891 |
| EagleIntermedia | Eagle Intermedia | Internet marketing consultancy with clients in various sectors of the economy, but having a special interest in tourism in the Yorkshire region (UK). | 3,811 |
| ptr_yeung | Peter Yeung | Roving freelance journalist. Special projects, solutions, digital storytelling, data reporting, arts, travel & food. Couteau suisse. peter.g.yeung@gmail.com | 2,990 |
| Mattjobsacuk | Matt Comley | https://t.co/JnEizVA0Pd - University of Warwick (any views expressed are my own) Throstle | 1,435 |
| DiamondBurkey | Diamond | Champions. That’s who we are. | 1,386 |
| LynneMWhite1 | Lynne Whomble | @lorenzo99 fan Moto GP Ombassador of The Year 2018, OMB Follower of the Year 2021 Omb wins x 26 1x Coca Cola shortlist #Omble My own song by @redballoonluke | 1,346 |
| CoreySherrif | sherrif Corey | “There has been unusual activity from this account. Do you still want to view it ?” Twitter | 1,201 |
| amaple89 | Amy Jo | One chapter is closing and another one is opening. #embracethesuck | 1,169 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| Earl_GreyT | - | 9 |
| BendieStore | I am a professional ecommerce marketer working on different online store i can help you grow your online store with my marketing strategy. Contact me now. | 7 |
| ziggy_wiggy | Always cute, occasionally sexy. | 5 |
| Alex_sttefan | - | 3 |
| Mattjobsacuk | https://t.co/JnEizVA0Pd - University of Warwick (any views expressed are my own) Throstle | 3 |
| Vitalbiz | Entrepreneur, mentor & start up founder who loves healthy living & a good laugh. Avoids dullards, phonies & the word 'moist'. | 2 |
| pierpaolozollo | - | 2 |
| iansanders13 | - | 1 |
| Umairkhalid_UK | #bitcoin - "today's ATH is tomorrows dip" | 1 |
| amaple89 | One chapter is closing and another one is opening. #embracethesuck | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1640036358172319745 | “Your place is exceptional and easily the best Airbnb we’ve stayed in.” More wonderful feedback from a recent guest along with 5 stars on @Airbnb @Airbnb_uk 🌟🌟🌟🌟🌟 #northeast #Durham #Teesdale #BarnardCastle #holidays #airbnb https://t.co/uNNsutpFBL | 3 |
| 1641114582205825024 | Book a sunny escape to Marbella Spain. *Discounts for longer stays 3 bedrooms 2 pools 5/10 min to top beaches Home office Golf - @LosNaranjosGC Great views Garden @Airbnb_uk SUPERHOST 4.9⭐️ https://t.co/kDV3Dz7LMT #travelbloggers #luxurytravel #Andalucia #Malaga #costadelsol https://t.co/cDZ1Fs1G8s | 3 |
| 1640711506269704194 | One Minute Brief of the Day: Create posters to advertise #Tents ⛺️🏞️ @OneMinuteBriefs @Airbnb @Airbnb_uk https://t.co/np4ohrtjl4 | 2 |
| 1641517224660705285 | Hello @Airbnb_uk @AirbnbHelp I’ve just been threatened by a host and forced to leave the home. I called your team for support and they’ve not taken it seriously at all and are refusing to help. They said I should just cancel the booking and find somewhere else | 2 |
| 1638458862343684099 | @AirbnbHelp No heating in the room that I checked in yesterday. I had been constantly requesting the host to check bt she is ignorant of my requests while we r freezing to death here! Used @Airbnb_uk for the first time, such a bad experience. Note to self-book a hotel next time! | 1 |
| 1641165251910443008 | Airbnb host register hailed as fantastic step forward. “We have long been campaigning for a registration scheme so we see this as a huge win.” Says our CEO Andy Fenner. @Airbnb_uk @AirbnbPolicy @Airbnb @andyfenner81 https://t.co/iu0Tn5qDXe | 1 |
| 1639704910538190850 | 2 of 2 @AirbnbHelp @Airbnb_uk @Airbnb We've reached out for help and have been dismissed without any reason or the opportunity to speak with a manager. This is negatively impacting our Airbnb experience and future bookings. #disappointed #AirbnbFail | 1 |
| 1639524973692764160 | Hi @Airbnb_uk, last week we had a stay at one of your homes. I believe I have forgotten my new nike limited edition hoodie at that place, we have tried getting in touch with the hosts but they are not responding. Please help. Thanks. | 1 |
| 1639224811917303809 | @AirbnbHelp @Airbnb @Airbnb_uk can you guys tell me something, is it okay for a host to change the price for a listed accommodation AFTER a reservation is made? HELP ME UNDERSTAND THIS BULLSHIT LOGIC | 1 |
| 1640611528264019968 | @Airbnb_uk Hi i was browsing a place to see final amount and booking happened without any confirmation ,Please help me cancel my booking asap.I called in seconds after booking is made. | 1 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1640036358172319745 | “Your place is exceptional and easily the best Airbnb we’ve stayed in.” More wonderful feedback from a recent guest along with 5 stars on @Airbnb @Airbnb_uk 🌟🌟🌟🌟🌟 #northeast #Durham #Teesdale #BarnardCastle #holidays #airbnb https://t.co/uNNsutpFBL | 7 |
| 1640711506269704194 | One Minute Brief of the Day: Create posters to advertise #Tents ⛺️🏞️ @OneMinuteBriefs @Airbnb @Airbnb_uk https://t.co/np4ohrtjl4 | 7 |
| 1641517224660705285 | Hello @Airbnb_uk @AirbnbHelp I’ve just been threatened by a host and forced to leave the home. I called your team for support and they’ve not taken it seriously at all and are refusing to help. They said I should just cancel the booking and find somewhere else | 6 |
| 1638878295197450240 | #ShaheenBagh #Terrorists made a fool out of @AirbnbPolicy by pretending to be social workers @AirbnbHelp @Airbnb @AirbnbEng @Airbnbdesign @Airbnb_in @Airbnb_uk you guys have no clue what you got honeypotted into. Your brand will now be linked with #urbannaxals Withdraw now 🙏 https://t.co/nud8F3C17F | 3 |
| 1641165251910443008 | Airbnb host register hailed as fantastic step forward. “We have long been campaigning for a registration scheme so we see this as a huge win.” Says our CEO Andy Fenner. @Airbnb_uk @AirbnbPolicy @Airbnb @andyfenner81 https://t.co/iu0Tn5qDXe | 3 |
| 1638802445051772928 | PLEASE @Airbnb_uk @Airbnb I BEG OF YOU, PLEASE GIVE US THE OPTION TO SEARCH FOR A PRIVATE GARDEN/OUTDOOR SPACE 😩 | 2 |
| 1638501439184969729 | @Airbnb_uk, I am completely disgusted by your company and lack of training your staff have. My wife made a booking recently and today we have gone to pay the remainder. It won’t accept any methods of payment and your staff have been most unhelpful. There’s plenty of money to pay | 2 |
| 1640620818311835648 | #housing #property #generationrent #renta @Airbnb_uk @Airbnb https://t.co/fGAkpPokUV | 2 |
| 1640673257484320768 | @AirbnbHelp @Airbnb_uk @Airbnb I had really bad experience with airbnb where they have removed my account based on false claim from host without any evidence. Infact they have removed my account without my approval as I had good amount money in airbnb credit.@airbnb | 2 |
| 1641637540896858113 | It’s disgusting the corruption and the lack of efficiency of @Airbnb. We don’t know what else to do. The terms of reference says that we have the right to have our money back and Airbnb keeps closing our cases. @bchesky @AirbnbHelp @AirbnbCol @Airbnb_uk @AirbnbPolicy | 2 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #airbnb | 18 |
| #airbnbbust | 8 |
| #airbusa380 | 7 |
| #disappointed | 4 |
| #airbnbfail | 4 |
| #holidays | 3 |
| #travelbloggers | 2 |
| #luxurytravel | 2 |
| #andalucia | 2 |
| #malaga | 2 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @airbnb_uk | 68 |
| @airbnb | 46 |
| @airbnbhelp | 37 |
| @airbnb_br | 7 |
| @airbnbeng | 5 |
| @airbnbpolicy | 4 |
| @airbnbdesign | 3 |
| @airbnb_in | 3 |
| @councilsuk | 3 |
| @losnaranjosgc | 2 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
35
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🌟 | 10 | glowing_star |
| ⭐ | 2 | star |
| ⛺ | 2 | tent |
| 🏞️ | 2 | national_park |
| 🙃 | 2 | upside-down_face |
| 🙏 | 2 | folded_hands |
| 😂 | 1 | face_with_tears_of_joy |
| 😜 | 1 | winking_face_with_tongue |
| ☺️ | 1 | smiling_face |
| 😩 | 1 | weary_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| Travel & Places | 16 |
| Smileys & Emotion | 6 |
| People & Body | 2 |