Tweets Analysis - Keyword: @Aella
Overview
Total number of tweets analysed
42
Earliest tweet was on
2023-02-11
Latest tweet was on
2023-02-21
Tweets covering
9 days
Average age of authors' accounts
6 years
Summarization
The tweets are discussing various issues experienced by customers in their interactions with the company @Aella. Issues include difficulty accessing their accounts due to lost phones, delayed payment transfers, recurrent failed transactions, and fraudulent withdrawals. Customers are emphasizing the urgency of the problems and expressing their frustration with the slow response and lack of feedback from customer service. They are also giving compliments and acknowledging the convenience of Aella's payment methods.
Topic Modeling
- Aella customer experience
- UI/UX internships
- Aella complaints and investigations
- Financial transactions
- Effect of porn on society
Emotional Analysis
The majority of these tweets express frustration and anger towards Aella. Many of the tweets express dissatisfaction with the customer service, with some complaining about failed transactions, delayed investigations, and lack of response. Some are seeking help with logging into accounts, requesting refunds, and activating accounts. There is also one tweet expressing appreciation for Aella's services, and one tweet that is inquisitive in nature.
Trend Analysis
- Customer Service Experience with Aella
- UI/UX Internship roles
- Problems with Fund Transfers
- Difficulty Accessing Accounts
- The Effect of Pornography on Society
Types of Tweets
Number of Retweets
3
Percentage of total tweets
7%
Number of Original tweets
18
Percentage of total tweets
42%
Number of tweets that contain Mentions
42
Percentage of total tweets
100%
Number of tweets that were Replies
21
Percentage of total tweets
50%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
2
Percentage of total tweets
4%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 28 |
| Twitter for iPhone | 9 |
| Twitter Web App | 5 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| ShaynAlmeida | Shayn Almeida | DJ. Artist. Producer.Curating the Sacred & Profane.Surf, Skate, Art, Yoga, Music, & Dancing.High-Vibes. Plant-Based. Conscious Cacao. TechHouse & BASS. | 4,437 |
| ImoleOluyemi | ímólè | Husband, Girl Dad, Designer & Entrepreneur. Co-founded @pass_ng. Currently making healthcare accessible and affordable for all humans @babylonhealth #TFAA2017 | 2,024 |
| emekakickoff | 𝕀.𝔸𝕄.𝕂𝕀ℂ𝕂𝕆𝔽𝔽𝔼𝕄𝔼𝕂𝔸🇳🇬 🇬🇧 🇺🇸 | OBIJIAKU Chukwuemeka | FARMER | Football Scout | CEO FC REEL| SALES CONSULTANT | emeka.kickoff@gmail.com 07062884388 Whatsapp: +2348095642676 CITYZEN 4life | 1,379 |
| HammedLekan | Hammed Olalekan | Chartered accountant, chartered banker, tax practitioner and public affairs analyst. | 1,169 |
| iyanu_emmanuel | Emmanuel Ogunsola | Fly on the wall with supersonic sense… Product Guy @AltSchoolAfrica @TalentQL; Community Organiser @ProductTuesdays | Ex Product Guy @Aella; HoP @techpointdotng | 958 |
| _JDBobby | Señor Adéwálé | | 5'8 | 🇳🇬 | @LFC |Learning Docker. | 900 |
| XpensiveGuy1 | Gideon Jonathan uchiuho | |CEO Valor Integrated Empire. |A designer |Media professional |Artist manager |Cryptocurrency trader |Full kamuku breed mariga/rafi | 771 |
| YomiElixir | faró | I have a SUPERHERO alter ego. My world full of fantasies. #MUFC #GGMU🔴🔴. Anime | 453 |
| gringold2000 | Wun Chi Ha🇲🇰 | #TeamChelsea. i am nt glad its Friday, i am glad its Today. I lv my life 7 days a week. Once caught a bullet with 2 fingers😎...not a hero i am just like u😉 | 416 |
| llewinzabayomi | Olamilekan | Product Design👨💻|| Ronaldo🐐|| Manchester|| Burnaboy🦍||Taurus♉||Yoruba Man.... | 415 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| emekakickoff | 𝕀.𝔸𝕄.𝕂𝕀ℂ𝕂𝕆𝔽𝔽𝔼𝕄𝔼𝕂𝔸🇳🇬 🇬🇧 🇺🇸 | OBIJIAKU Chukwuemeka | FARMER | Football Scout | CEO FC REEL| SALES CONSULTANT | emeka.kickoff@gmail.com 07062884388 Whatsapp: +2348095642676 CITYZEN 4life | 5,002 |
| ShaynAlmeida | Shayn Almeida | DJ. Artist. Producer.Curating the Sacred & Profane.Surf, Skate, Art, Yoga, Music, & Dancing.High-Vibes. Plant-Based. Conscious Cacao. TechHouse & BASS. | 4,977 |
| channel262 | channel26 | - | 3,616 |
| HammedLekan | Hammed Olalekan | Chartered accountant, chartered banker, tax practitioner and public affairs analyst. | 2,770 |
| iyanu_emmanuel | Emmanuel Ogunsola | Fly on the wall with supersonic sense… Product Guy @AltSchoolAfrica @TalentQL; Community Organiser @ProductTuesdays | Ex Product Guy @Aella; HoP @techpointdotng | 2,458 |
| ImoleOluyemi | ímólè | Husband, Girl Dad, Designer & Entrepreneur. Co-founded @pass_ng. Currently making healthcare accessible and affordable for all humans @babylonhealth #TFAA2017 | 1,972 |
| fridolex | John Friday | CRYPTO_web3.0 & NFT strategic consultant $ advisor 👀FOOTBALL 💕 Manchester United 🛑 @5ireChain Testnet Thunder | 1,110 |
| ikugonabo | Ugo2 | Chelsea fc | 920 |
| _JDBobby | Señor Adéwálé | | 5'8 | 🇳🇬 | @LFC |Learning Docker. | 885 |
| YomiElixir | faró | I have a SUPERHERO alter ego. My world full of fantasies. #MUFC #GGMU🔴🔴. Anime | 791 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| ID_Sinclair | Always confident and facing reality | 4 |
| ugo_chi___ | Dedicated female, Devoted daughter, Forever a learner. | 3 |
| HammedLekan | Chartered accountant, chartered banker, tax practitioner and public affairs analyst. | 3 |
| max_yoma | Legal practitioner, Human Rights Officer, Activist, Romantic with a dash of naughty. | 3 |
| marvel90984336 | - | 2 |
| Jo_MaRichi | Fun loving....Respecter of everyone | 2 |
| Nathan__xg | STATISTICIAN, DECISION SCIENTIST, BLOGGER, COMEDY WRITER, MC. DJ. +2349021318361 | 2 |
| instigate__ | Fitness Trainer 🏋️♂️Life is too short for bad exercise! @flyfitfactory | 1 |
| fridolex | CRYPTO_web3.0 & NFT strategic consultant $ advisor 👀FOOTBALL 💕 Manchester United 🛑 @5ireChain Testnet Thunder | 1 |
| gringold2000 | #TeamChelsea. i am nt glad its Friday, i am glad its Today. I lv my life 7 days a week. Once caught a bullet with 2 fingers😎...not a hero i am just like u😉 | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1626186005718917125 | Big ups to the Team @Aella, it is either I transfer from the App or I use the card to pay. Looking forward to holding the new notes but in the mean time thanks for saving me multiple times. https://t.co/8nTLwvUWcl | 6 |
| 1624870904848166913 | @DevTobs I'm looking for UI/UX internship roles, I'm a Fintech lover. Below is a link to my portfolio and the companies I'd love to work with in Sha allah🤲.Portfolio: https://t.co/nXfsLarRyU@Aella@paystack@InterswitchGRP | 2 |
| 1627524638833098755 | @myaccessbank @accessbank_help I made this transaction’s last year to purchase tickets from @Aella to the island blockparty, I was debited and the transaction didn’t get to @Aella. Please I need feedback since last year!!! https://t.co/jgRLldPQnV | 1 |
| 1627971193067151360 | @Aella Pls activate my account https://t.co/501xjjttUW | 0 |
| 1625137920637038593 | @aellappp @Nancy_isimee this so called aella debited me wrongfully and still threatened me they refused to refund money till today...I understand why a virtual bank that's not up to even a year will be scamming someone like or was it a crime to use your bank @Aella | 0 |
| 1625920709565243392 | @Aella when a customer is owing you, you're very quick in calling . Now my fund has been with you guys for weeks now ...nothing has been done about it. It shouldn't be.i need my fund. | 0 |
| 1625920344216174597 | @Aella please what is delaying your investigation on getting my fund back into my account ? I have written several mails, you kept on saying you're investigating, are you carrying out the findings on another system different from yours. I need an update please. | 0 |
| 1625852149749153796 | @Aella nobody is replying my complaints on your live chat, i want to request for a closure of my account with you, is over 3weeks of being ignored, im tired close the account and give me my money, I don’t want to bank with you again @cenbank @officialEFCC #CentralbankofNigeria | 0 |
| 1625512079347052547 | @Aella Aella credit, I have been going back and forth with your customer care reps with no results. I bought a new phone in January and I haven’t been able to log into my account since then, it keeps saying “wrong email or password “ I’ve changed the password multiple times | 0 |
| 1625176306936578048 | @Aella Since last year, 2 failed transactions. Una no respond | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1626186005718917125 | Big ups to the Team @Aella, it is either I transfer from the App or I use the card to pay. Looking forward to holding the new notes but in the mean time thanks for saving me multiple times. https://t.co/8nTLwvUWcl | 29 |
| 1624870904848166913 | @DevTobs I'm looking for UI/UX internship roles, I'm a Fintech lover. Below is a link to my portfolio and the companies I'd love to work with in Sha allah🤲.Portfolio: https://t.co/nXfsLarRyU@Aella@paystack@InterswitchGRP | 4 |
| 1625111270256001026 | @Aella Mad o🤣 | 1 |
| 1627635061053849603 | @Aella It's been fixed, it's fine now | 1 |
| 1627599884726550529 | @Aella @UBAGroup @icpcnigeria @officialEFCCPlease credit my wallet.I made a transfer from my UBA account to my Aella wallet since 19/02/2023. After talking to your customer care which they said I should wait after 24 hours and now is beyond 24 hours already. https://t.co/K07YmtfFLs | 1 |
| 1625920709565243392 | @Aella when a customer is owing you, you're very quick in calling . Now my fund has been with you guys for weeks now ...nothing has been done about it. It shouldn't be.i need my fund. | 0 |
| 1625920344216174597 | @Aella please what is delaying your investigation on getting my fund back into my account ? I have written several mails, you kept on saying you're investigating, are you carrying out the findings on another system different from yours. I need an update please. | 0 |
| 1625852149749153796 | @Aella nobody is replying my complaints on your live chat, i want to request for a closure of my account with you, is over 3weeks of being ignored, im tired close the account and give me my money, I don’t want to bank with you again @cenbank @officialEFCC #CentralbankofNigeria | 0 |
| 1625512079347052547 | @Aella Aella credit, I have been going back and forth with your customer care reps with no results. I bought a new phone in January and I haven’t been able to log into my account since then, it keeps saying “wrong email or password “ I’ve changed the password multiple times | 0 |
| 1625176306936578048 | @Aella Since last year, 2 failed transactions. Una no respond | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #backend | 1 |
| #engineer | 1 |
| #lagosjobs | 1 |
| #backenddeveloper | 1 |
| #centralbankofnigeria | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @aella | 43 |
| @lexfridman | 2 |
| @myaccessbank | 2 |
| @accessbank_help | 2 |
| @nancy_isimee | 2 |
| @iyanu_emmanuel | 2 |
| @cenbank | 2 |
| @officialefcc | 2 |
| @devtobs | 2 |
| @sportybet | 2 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
11
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🤲 | 2 | palms_up_together |
| 👋 | 1 | waving_hand |
| 🤣 | 1 | rolling_on_the_floor_laughing |
| 🧾 | 1 | receipt |
Emojis groups
| Emoji Group | Count |
|---|---|
| People & Body | 3 |
| Smileys & Emotion | 1 |
| Objects | 1 |