Tweets Analysis - Keyword: @9mobilengCare
Overview
Total number of tweets analysed
287
Earliest tweet was on
2023-03-16
Latest tweet was on
2023-03-25
Tweets covering
9 days
Average age of authors' accounts
6 years
Summarization
Several Twitter users in Nigeria have expressed frustration with 9mobile, a network provider, citing poor connection, slow internet speed, and prolonged network outages. Some users have reported that their lines were still active on 9mobile's network even after porting out. Others have complained about being unable to perform basic tasks like checking data balance or buying data. Some have called out the company for poor customer service and have threatened to switch to other providers.
Topic Modeling
- Poor network service and network unavailability
- Difficulty in accessing network features (e.g. buying data, checking data balance)
- Problems with sim cards and network connections
- Slow internet speed
- Frustration with customer service and company response
Emotional Analysis
The tweets express frustration, disappointment, anger, and annoyance towards 9mobile, a network provider in Nigeria. The users complain about poor network service, inability to make calls or use data, slow internet speed, unresponsiveness to complaints, and poor customer service. Some users threaten to switch to another network provider, while others express a desire for compensation for the inconvenience caused. Overall, the tweets reflect a negative sentiment towards 9mobile and suggest a need for improvement in their services.
Trend Analysis
- Complaints about poor network service
- Difficulty accessing data and internet services
- Reports of network downtime and outages
- Frustration with customer service and lack of resolution to issues
- Requests for improved network speed and reliability
Types of Tweets
Number of Retweets
12
Percentage of total tweets
4%
Number of Original tweets
92
Percentage of total tweets
32%
Number of tweets that contain Mentions
287
Percentage of total tweets
100%
Number of tweets that were Replies
182
Percentage of total tweets
63%
Number of tweets that were Quotes
2
Percentage of total tweets
0%
Number of tweets that contain Hashtags
5
Percentage of total tweets
1%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for Android | 184 |
| Twitter for iPhone | 75 |
| Twitter Web App | 17 |
| Dialpad | 10 |
| Hootsuite Inc. | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| 9mobileng | 9MobileNg | HERE FOR YOU, HERE FOR 9JA! For customer support queries, please tweet at @9MobileNGCare | 512,894 |
| GloCare | Glo Nigeria Customer Care | Welcome to the Glo Customer Care on Twitter. We care about our customers. Send in your enquries, complaints and requests. | 306,635 |
| 9mobilengCare | 9MobileNGCare | We are the official feed for customer support queries.Available 24 hours a day, 7 days a week! Follow our brand @9mobileng | 161,755 |
| RofiatTaiye | ROFFY4all☺️❤️ | iMODEL||ASPIRING COUNSELOR|| srofiat46@gmail.com|| DM FOR ADS & PROMOS. | 66,489 |
| litniyih | Lit Niyih | Be You & Don’t Be A Copy Of The Others. Fisheries Expert, Event planner, I love Good Music, 30BG👿. Founder of #Funnycation #Soldout 📧 Niyihpeetarhz@gmail.com | 19,262 |
| jrpantami | Abdurrahman. | Just a father in advance trying to hustle for his daughter. | 17,204 |
| ConsumersNCC | NCC Consumers | The Consumer is King! This is the official Twitter account of the Nigerian Communications Commission (https://t.co/mUtjds880d) for Nigerian Telecom Consumers. | 16,718 |
| yinkabdul_ | Alhaji Abdul🌚🇨🇦 | p u n s ° r e l a t a b l e s ° d a r k h u m o r ° p r o m o ° 📩yinkabdul@gmail.com | 14,838 |
| AlamzyKhalifa | Khalifa | NFTs degen ||Crypto|| Event and Lifestyle || @_AtlantisDAO Collab manager || Bullish @RoyalRooftopCLB || DM FOR OFFERS | 14,396 |
| uxanaime | hihuglii🥱💨 | life isn't meant to be understood, you'll get more confused, just live life. | 6,023 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| 9mobileng | 9MobileNg | HERE FOR YOU, HERE FOR 9JA! For customer support queries, please tweet at @9MobileNGCare | 20,374 |
| 9mobilengCare | 9MobileNGCare | We are the official feed for customer support queries.Available 24 hours a day, 7 days a week! Follow our brand @9mobileng | 14,843 |
| GloCare | Glo Nigeria Customer Care | Welcome to the Glo Customer Care on Twitter. We care about our customers. Send in your enquries, complaints and requests. | 11,242 |
| AlamzyKhalifa | Khalifa | NFTs degen ||Crypto|| Event and Lifestyle || @_AtlantisDAO Collab manager || Bullish @RoyalRooftopCLB || DM FOR OFFERS | 9,097 |
| litniyih | Lit Niyih | Be You & Don’t Be A Copy Of The Others. Fisheries Expert, Event planner, I love Good Music, 30BG👿. Founder of #Funnycation #Soldout 📧 Niyihpeetarhz@gmail.com | 7,898 |
| yinkabdul_ | Alhaji Abdul🌚🇨🇦 | p u n s ° r e l a t a b l e s ° d a r k h u m o r ° p r o m o ° 📩yinkabdul@gmail.com | 6,498 |
| Hamsuf | Shamack | Anyone who has grown mentally, physically and spiritually will know that growth is not found in comfort. Regret causes us unnecessary anxiety. | 5,000 |
| The_Optimistic3 | Charles | i am the born optimist, my Life and existence is propelled by the Almighty God in heaven. #Qed. Man Utd #fanz | 4,995 |
| corelogicIT | IBK | Intuitive, Reserved,A Dad like no other, a Nonpareil man, | 4,982 |
| kingfuture_19 | Daddy Messi & Ronaldo 👨👦👦 | footballer for @greaterheightfc , Young Philanthropist ❤️🙏 | 4,932 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| 9mobilengCare | We are the official feed for customer support queries.Available 24 hours a day, 7 days a week! Follow our brand @9mobileng | 7 |
| greatlights16 | ...a leopard shall watch over their cities: every one that goeth out thence shall be torn to pieces...Jer.5:6 | 7 |
| comfort30785942 | Never settle for the less👌👌👌 | 6 |
| lekeyusuf | Father. Husband. CEO @hefrworld. CEO @3sixtyworldTV. CEO @3sixtyislam...#hajj & #umrah tours CEO @hotjist @hotjisthausa; CEO - Alvoice Solutions | 6 |
| soezea | Family First. Christian. Date is 11:11 Bible. History Books. Chelsea. | 5 |
| MichaelUzoezie | Just me know fake | 5 |
| Dreamgirltone | click on the follow button😁 | 4 |
| LadenDGAF | (aspiring) chef & food connoisseur. Spurs x Real Madrid | 4 |
| MonsurBKareem | وَاعْبُدْ رَبَّكَ حَتَّى يَأْتِيَكَ الْيَقِينُ | 4 |
| sonofayomideee | - | 4 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1639386928708481026 | @9mobileng @9mobilengCare . 9mobile has been my main line for years, I've never looked more stupid since the past 2 days. How can a mobile network just go completely off for days. Make everything settle make I find my way. | 1 |
| 1639187839421169664 | @9mobileng @9mobilengCare It's not fair sha 😢 | 1 |
| 1639396885210308614 | @9mobileng But @9mobileng @9mobilengCare this thing u people are doing in ur eyes is it good? Since yesterday no network ehnnn.wats all these? Pls if u are tired kindly sell it off abi kini gbogbo palapala yiii since yesterday fa .it's very 😢 sad seriously eh nnn | 1 |
| 1639550754322268161 | @9mobileng @9mobilengCare my sim has been down for the past 3 days now, no calls, sms and all, my banks and every academic details are connected to my 9mobile sim, what is wrong with the network? | 1 |
| 1639550670989840385 | @Temitope_Afoo @9mobileng @9mobilengCare @9mobileng @9mobilengCare my sim has been down for the past 3 days now, no calls, sms and all, my banks and every academic details are connected to my 9mobile sim, what is wrong with the network? | 1 |
| 1637019556291002369 | @Naija_PR @9mobilengCare @9mobileng you guys are the worst network provider in Nigeria. This is exactly a week plus there's no 9mobile Network in my area. Even when the network is available your network is always at 2g/edge. You guys are too backward and adamant to improvement. | 1 |
| 1639303104242892802 | 9mobile @9MobileNGCare @9mobileng please fix your network problems around Brown and Brown, Enugu. Its been several weeks and several escalations yet no solution. | 1 |
| 1639313764632723456 | @9mobilengCare since when did you start charging 6500 to register for an e-sim? | 1 |
| 1638452991274496001 | @Naija_PR @9mobileng @9mobilengCare i hope you guys know your network has been off since 2 days now in Jaji, kaduna? Make God no punish una say network come back nd first message i receive is "your data subscription has expired" i go burn una office | 0 |
| 1638447631562153984 | @9mobilengCare It's a corporate line | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1637019556291002369 | @Naija_PR @9mobilengCare @9mobileng you guys are the worst network provider in Nigeria. This is exactly a week plus there's no 9mobile Network in my area. Even when the network is available your network is always at 2g/edge. You guys are too backward and adamant to improvement. | 16 |
| 1638504856968130562 | @SaharaReporters @9mobileng @9mobilengCare my sim has been on Emergency for more than 24hrs now what's the problem | 5 |
| 1637062194335498242 | @ruffydfire @9mobilengCare U network would never allow me watch valuable and informative videos... I,m tired of your bad network ... full bar , showing 4G yet can’t load a 40 secs video ? 🤦🏾 | 5 |
| 1637047410168852483 | @HenshawKate @9mobilengCare thank you so much for the very poor network service in the last few days.. I will quietly break this sim today.! | 5 |
| 1638788868701814784 | @yabaleftonline @9mobilengCare what's happening to your network??? Can't check data balance nor buy data 😪 | 3 |
| 1638871661977165825 | I ported my line out of @9mobileng since about 5pm yesterday. Almost 24hrs after, the line is still active on @9Mobile network. @9mobilengCare this is not fair! Cc: @ConsumersNCC @NgComCommission @hotjist @3SixtyWorldtv #hotjist #Ramadan | 3 |
| 1639549351084081153 | @bod_republic @9mobilengCare for the past 3 days no service on my phone!! Will u refund my data that's on it..abi iru kiree bayi | 3 |
| 1636342446094274561 | @the_Lawrenz @9mobilengCare @9mobileng I have linked my NIN severally but my line is still barred.. I loaded a lot of airtime and it vanished after some days even when I couldn't use it for anything 😠😠😠😠😡😡 | 3 |
| 1636492181874548737 | @bod_republic @9mobileng @9mobilengCare please do you offer double data service , I just wanted to confirm make I know weather na to port come ur side .. | 3 |
| 1636495799495323650 | @yabaleftonline @9mobileng @9mobilengCare what is wrong with ur network? It's been going on and off all day Find a solution to it please | 2 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #ramadan | 2 |
| #9mobile | 1 |
| #earthquake | 1 |
| #9mobilenonsense | 1 |
| #hotjist | 1 |
| #9mobilemagichour | 1 |
| #100nairacanchangeyourlife | 1 |
| #magichourpromo | 1 |
| #justbelieveandtry | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @9mobilengcare | 298 |
| @9mobileng | 175 |
| @ngcomcommission | 11 |
| @saharareporters | 10 |
| @yabaleftonline | 8 |
| @airtelnigeria | 7 |
| @consumersncc | 6 |
| @amability_ | 6 |
| @mtnng | 5 |
| @9mobilehelp | 5 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
27
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😭 | 15 | loudly_crying_face |
| 😡 | 8 | enraged_face |
| 😢 | 6 | crying_face |
| 😠 | 5 | angry_face |
| 🤬 | 5 | face_with_symbols_on_mouth |
| 😂 | 5 | face_with_tears_of_joy |
| 🤣 | 4 | rolling_on_the_floor_laughing |
| 🙏 | 3 | folded_hands |
| 🤧 | 3 | sneezing_face |
| 🤦🏾 | 3 | person_facepalming_medium-dark_skin_tone |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 67 |
| People & Body | 12 |