Tweets Analysis - Keyword: @8x8
Overview
Total number of tweets analysed
118
Earliest tweet was on
2023-02-11
Latest tweet was on
2023-02-21
Tweets covering
10 days
Average age of authors' accounts
11 years
Summarization
8x8 is receiving recognition by various outlets, such as reviewers on TrustRadius, for providing users with quality VoIP, call routing, user management, customer support, and more. Additionally, 8x8 is a recommended source of technology, customer service, and strategy for small-medium businesses. A variety of people, such as Jesus_hoyos and Evan Kirstel, are influential with Customer Experience in 2023. Crossover wallpapers from Anaheim Ducks and WildWingANA are available from 8x8, featuring their new #FlyTogether hashtag. The 8x8 Future of Work survey found that many IT and CX leaders plan to consolidate communications apps. Members of the Customer Loyalty Virtual Conference will learn about 8x8's XCaaS. Finally, Microsoft Teams’ Telephony Expert says not to focus solely on dial tone with regards to CRM.
Topic Modeling
- Customer Experience (CX)
- Solvis and CRM in LATAM
- Advantages of 8x8 for Businesses
- Telephony Expert Advice
- Using Voice Messaging
Emotional Analysis
The majority of the tweets expressed positive emotions such as excitement, happiness, and love. These emotions were expressed through words such as "love," "happy," and "awesome," as well as through emojis such as 😡 and 😘. The tweets discussed topics such as customer service, customer experience, customer loyalty, and the use of technology to improve customer service. These tweets demonstrate the importance of providing a positive customer experience and the value of customer loyalty.
Trend Analysis
- Customer Experience (#CX)
- Customer Service (#CustServ)
- Technology (#Tech)
- Data (#Data)
- AI (#AI)
Types of Tweets
Number of Retweets
24
Percentage of total tweets
20%
Number of Original tweets
83
Percentage of total tweets
70%
Number of tweets that contain Mentions
118
Percentage of total tweets
100%
Number of tweets that were Replies
11
Percentage of total tweets
9%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
95
Percentage of total tweets
80%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Dynamic Signal | 55 |
| Twitter Web App | 21 |
| Twitter for iPhone | 9 |
| startup.jobs | 6 |
| Microsoft Azure Logic Apps | 4 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| AnaheimDucks | Anaheim Ducks | Official Twitter of the Anaheim Ducks hockey club of the NHL | #FlyTogether | https://t.co/JpVnD0NDzI | 617,120 |
| CXCreator | Dennis Wakabayashi | Global Voice of #CX | Connector of People | CX Journalist | Digital Marketing Instructor | Author | Industry MC / Keynote Speaker | #startup Champion | 59,069 |
| intercom | Intercom | We're redefining how businesses connect with their customers.Need support? 👉 @intercomsupport or https://t.co/WrgEDmJrh7 | 42,274 |
| PeterLavers | Peter Lavers | All things #B2C & #B2B #CX, #CRM and #CustServ. Ex Rolls-Royce & Bentley, now #influencer and #consultant in #CustExp, #VoC & #insight. | 24,439 |
| callcentrehelp | Call Centre Helper | Leading contact centre magazine. We love contact centres! @jontypearce News on #ContactCentre #callcentre #callcentrelife #CustomerExperience #callcenterproblem | 14,029 |
| vmblog | VMblog | https://t.co/DDraTX1J4w the leading independent media source of #Virtualization #Cloud #Containers #IoT #Hyperconverged #Edge news & resources. #VMware #vExpert since 2009 | 12,028 |
| AndrewinContact | Andrew Neff | In contact with #AI, #CX & #Automation. I want #tech results & insights on why. I live those & #DataScience #Security #Digital #Marketing #ML #IoT #SocialMedia | 11,615 |
| CXAccelerator | Nate Brown | Founder of CX Accelerator and Sr. Director #CX @AriseVSInc. 🚀#CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️ Views are my own. | 10,980 |
| CIOWaterCooler | CIO WaterCooler | The fastest-growing community of CIOs and tech leaders.Subscribe to our YouTube channel too. Get the latest video content and keep up to date! | 10,501 |
| RichBohn | Rich Bohn | Rich Bohn, the oldest living independent #CRM analyst!His first CRM review appeared in January-1985 and his passion for the topic has only grown since then! | 8,474 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| PeterLavers | Peter Lavers | All things #B2C & #B2B #CX, #CRM and #CustServ. Ex Rolls-Royce & Bentley, now #influencer and #consultant in #CustExp, #VoC & #insight. | 22,931 |
| callcentrehelp | Call Centre Helper | Leading contact centre magazine. We love contact centres! @jontypearce News on #ContactCentre #callcentre #callcentrelife #CustomerExperience #callcenterproblem | 13,509 |
| CXAccelerator | Nate Brown | Founder of CX Accelerator and Sr. Director #CX @AriseVSInc. 🚀#CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️ Views are my own. | 9,257 |
| RichBohn | Rich Bohn | Rich Bohn, the oldest living independent #CRM analyst!His first CRM review appeared in January-1985 and his passion for the topic has only grown since then! | 9,222 |
| CIOWaterCooler | CIO WaterCooler | The fastest-growing community of CIOs and tech leaders.Subscribe to our YouTube channel too. Get the latest video content and keep up to date! | 8,777 |
| vmblog | VMblog | https://t.co/DDraTX1J4w the leading independent media source of #Virtualization #Cloud #Containers #IoT #Hyperconverged #Edge news & resources. #VMware #vExpert since 2009 | 5,652 |
| trustradius | TrustRadius | TrustRadius is the most trusted site for business technology reviews, serving both buyers and vendors. #truthsells | 4,955 |
| UKhoops1_BBN | Nick McCardell | #BBN,WI 🏈 & Dallas Cowboys fan,NHL,WWE,Brewers,Blackhawks, & Bucks fan. UK 🏀 Herro #1 fan. Zegras,Caufield,Makar,Crosby,Jack Hughes fan | 3,518 |
| srgreenhaus | Sheri Greenhaus | Managing Partner, CrmXchange, portal for CXand Contact Center Information and https://t.co/Tb1CA7mqes for live virtual events. | 3,220 |
| AndrewinContact | Andrew Neff | In contact with #AI, #CX & #Automation. I want #tech results & insights on why. I live those & #DataScience #Security #Digital #Marketing #ML #IoT #SocialMedia | 2,895 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| CatchTelecom | Based in Surrey, Catch Telecom was established in May 2006 to provide Telecoms Consultancy and Account Management services to businesses across the UK | 10 |
| MMarchant1971 | - | 9 |
| callcentrehelp | Leading contact centre magazine. We love contact centres! @jontypearce News on #ContactCentre #callcentre #callcentrelife #CustomerExperience #callcenterproblem | 7 |
| GregScealf | Knoxville Insurance Group agency owner | 5 |
| dchytraus | - | 5 |
| Paul_OHara66 | Independent Telecom Consultant helping small to medium size businesses grow by providing cost effective solutions in Voice, Business Internet and Cloud Services | 4 |
| susanfernand | Sr. Director Business Development and Alliances @ 8x8 | 4 |
| ptrmilligan | Husband, Dad, Friend, Runner, Skier, Boater, and 8x8 Marketer. Opinions are my own. | 4 |
| Schmand | Love talking and shopping. Hate mornings. Experienced B2B marketeer. | 3 |
| vegasazure | The Las Vegas Azure User Group provides a forum to promote the understanding of the Azure platform across all its service offerings. | 3 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1626009117637890049 | Some 🔥 wallpapers for you today including the @WildWingANA crossover you didn't know you needed. #FlyTogether | @8x8 https://t.co/fkXcmvoJKT | 6 |
| 1625148309546455040 | 😡 Why Poor (or NO!) #CustomerService Hurts #Business! https://t.co/JJP0mT02Sl on why pain hurts #marketing, #sales & #customer #loyalty. Had a poor #YouTube TV #CX. #CustServ #Chat #ChatGPT #AI #Data #Tech @EvanKirstel @MarshaCollier @billquiseng @GregOrtbach @PeterLavers @8x8 https://t.co/lz3Vmkegpq | 6 |
| 1625574868229177344 | Press release - @worcester_uni deploys @8x8 #XCaaS with 8x8 #Voice for #MicrosoftTeams to deliver enhanced student and #contactcenter agent experiences during the latest busy #UK university Clearing period. #CCaaS #UCaaS #EX #CX https://t.co/9UoC69or59 https://t.co/LY4IBeWzAu | 1 |
| 1626138835863359489 | Read how the deployment of @8x8 #XCaaS with 8x8 #Voice for #MicrosoftTeams enables @worcester_uni to deliver enhanced experiences for both students and #contactcenter agents during the latest busy #UK university Clearing period. #CCaaS #UCaaS #EX #CX https://t.co/lYYD5WIIQo https://t.co/Q7YVw6L6s1 | 1 |
| 1626640170496696322 | How do you scale your SaaS offering through tech #partnerships? 🤔Join hosts Sue Fernand from @8x8 and Ashi Aber from @Gong_io as they lead a discussion on tech integration #marketplaces. Sign up for the roundtable convo! 👉 https://t.co/IzRLQ3vFP7 https://t.co/QFCSDhL3y7 | 1 |
| 1627366093923799042 | Customer Loyalty Virtual Conference-#CCTR 3/14-3/16 @nice_CX @NICEltd @8x8 @callminer @calabrio @cxAccelerator- live webcasts. Download white papers, case studies, brochures from virtual booths #crmxchange https://t.co/uGouGztBgh https://t.co/PEOUhfS3nV | 1 |
| 1625791519444836355 | Read how the deployment of @8x8 #XCaaS with 8x8 #Voice for #MicrosoftTeams enables @worcester_uni to deliver enhanced experiences for both students and #contactcenter agents during the latest busy #UK university Clearing period. #CCaaS #UCaaS #EX #CX https://t.co/IGI8otA60Q https://t.co/Fmif6GPeDU | 1 |
| 1625492762975145985 | There are all sorts of benefits in store when you switch to #cloudcomputing. In this @VMblog article, Richard Conn of @8x8 will define it and explore 10 key financial advantages delivered by #cloud computing services. https://t.co/7xfHXDRzFC https://t.co/HUIizUyHgO | 1 |
| 1625906040574291983 | Microsoft Teams' Telephony Expert Says Don’t Just Focus on Dial Tone | #CRM @8x8 Great advice! https://t.co/Wij5ZyoOIB https://t.co/69nJPFDAaE | 1 |
| 1627950954019688448 | .@nVent consolidated 60+ different #telephony systems across 130 global sites with just one #XCaaS solution: @8x8. Now, staff can #collaborate easier than ever & make clear calls with 8x8 #Voice for #MicrosoftTeams. Read more. #directrouting #UCaaS #CCaaS https://t.co/L61oW3zK9s https://t.co/koGGThKWrb | 1 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1626009117637890049 | Some 🔥 wallpapers for you today including the @WildWingANA crossover you didn't know you needed. #FlyTogether | @8x8 https://t.co/fkXcmvoJKT | 130 |
| 1625268619092586496 | @jesus_hoyos, CSO de Solvis y analista de la industria de CRM en LATAM, es reconocido como uno de los Influenciadores más importantes de Customer Experience en este 2023 por @8x8. Conoce el listado completo aquí. https://t.co/FHkKGAZOZY #CX #Solvis #CustomerExperience https://t.co/OwuIQPpXZk | 3 |
| 1625148309546455040 | 😡 Why Poor (or NO!) #CustomerService Hurts #Business! https://t.co/JJP0mT02Sl on why pain hurts #marketing, #sales & #customer #loyalty. Had a poor #YouTube TV #CX. #CustServ #Chat #ChatGPT #AI #Data #Tech @EvanKirstel @MarshaCollier @billquiseng @GregOrtbach @PeterLavers @8x8 https://t.co/lz3Vmkegpq | 3 |
| 1625798143504945152 | Feeling the love! Happy to share that @8x8 X Series has earned a 2023 Most Loved Award from reviewers on @TrustRadius. Find out why users trust 8x8 for #VoIP, #callrouting, user management, customer support needs, & more. #XCaaS #UCaaS #CCaaS https://t.co/MrYi9TZK1G https://t.co/y2GriUEJZ4 | 2 |
| 1625951715483881472 | 8x8 can simplify system administration & scale as you grow while removing time-consuming tasks & tedious hardware upkeep. In this video, see how @8x8 helps #IT managers to be successful & focus on heavy-lift projects while ensuring timely employee support. https://t.co/EBturQNhou https://t.co/uTUl0XAeiV | 2 |
| 1626635092398575617 | @jesus_hoyos, CSO de Solvis y analista de la industria de CRM en LATAM, es reconocido como uno de los Influenciadores más importantes de Customer Experience en este 2023 por @8x8 Conoce el listado completo aquí.https://t.co/FHkKGAZOZY #CX #Solvis #CustomerExperience https://t.co/9vRHbUIRBU | 2 |
| 1625255367000354817 | .@8x8's #FutureofWork #2030 Vision survey found that 43% of #IT & #CX leaders plan to consolidate the communications apps used by their org; 39% plan to move to a single-platform for enhanced collaboration. @Commsdealer reports on more stats here. #XCaaS https://t.co/RdhHaQNbGr https://t.co/N9ilOmkV8T | 2 |
| 1626699602387943425 | Planning to move from on-prem to cloud-first #communications? Former employees of Avaya who moved to 8x8 share 3 reasons why customers should consider @8x8 as the way forward. Read more here. #UCaaS #CCaaS #XCaaS #movetocloud https://t.co/aCLQ4botYw https://t.co/K77w6VG9HB | 2 |
| 1627366093923799042 | Customer Loyalty Virtual Conference-#CCTR 3/14-3/16 @nice_CX @NICEltd @8x8 @callminer @calabrio @cxAccelerator- live webcasts. Download white papers, case studies, brochures from virtual booths #crmxchange https://t.co/uGouGztBgh https://t.co/PEOUhfS3nV | 2 |
| 1625586910822293505 | 3rd party? You're our first. 😘Happy Valentines Day @SlackHQ @8x8 @intercom @SendGrid ! https://t.co/ksLf4mFlvP | 2 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #xcaas | 49 |
| #ucaas | 46 |
| #ccaas | 44 |
| #cx | 34 |
| #ex | 21 |
| #contactcenter | 18 |
| #voice | 14 |
| #microsoftteams | 14 |
| #voip | 12 |
| #uk | 11 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @8x8 | 117 |
| @trustradius | 13 |
| @worcester_uni | 10 |
| @g2dotcom | 7 |
| @commsdealer | 6 |
| @anaheimducks | 5 |
| @wildwingana | 5 |
| @billquiseng | 4 |
| @gregortbach | 4 |
| @starkandstark | 4 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
18
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 👉 | 5 | backhand_index_pointing_right |
| 🤔 | 4 | thinking_face |
| 😡 | 3 | enraged_face |
| 🔥 | 3 | fire |
| 💪 | 2 | flexed_biceps |
| ❤️ | 1 | red_heart |
| 🦆 | 1 | duck |
| 😘 | 1 | face_blowing_a_kiss |
| 💘 | 1 | heart_with_arrow |
| 💬 | 1 | speech_balloon |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 11 |
| People & Body | 7 |
| Travel & Places | 3 |
| Animals & Nature | 1 |