Tweets Analysis - Keyword: @_TunisieTelecom
Overview
Total number of tweets analysed
12
Earliest tweet was on
2023-03-21
Latest tweet was on
2023-03-29
Tweets covering
8 days
Average age of authors' accounts
8 years
Summarization
There are mixed opinions about Tunisia Telecom's services, with some users reporting issues with customer service and network reliability. However, Tunisia Telecom has received an award for its mobile internet performance and participated in a technology innovation event. The company also exclusively offers a streaming platform for its subscribers. Some customers are frustrated with the company's website infrastructure and difficulties with paying bills.
Topic Modeling
- _TunisieTelecom customer service issues
- Recognition and awards for _TunisieTelecom's mobile internet performance
- Streaming services offered by _TunisieTelecom
- General criticism of _TunisieTelecom's internet and infrastructure quality
- _TunisieTelecom's participation in technology and innovation events
Emotional Analysis
The emotions expressed in these tweets range from positive to negative. There are tweets expressing congratulations and excitement for the award won by @_TunisieTelecom, while others express frustration and disappointment about the poor customer service and infrastructure of the company. Some users criticize the company for its marketing of poor quality services and infrastructure. Several posts express frustration about the interruptions in the internet and phone services in certain regions. There are also tweets about the company's participation in events focused on innovation and technology.
Trend Analysis
- Performance and awards: @_TunisieTelecom receiving an award for the best mobile performance in Tunisia, and their participation in the TT_Network_Day event
- Poor customer service: Complaints about @_TunisieTelecom's ineffective process for handling customer problems, long wait times for technician follow-up, and harassment to pay bills
- Streaming platform: Mention of a Tunisian streaming platform exclusively available to @_TunisieTelecom subscribers
- Poor infrastructure and internet connectivity: Users expressing frustration with frequent outages, poor infrastructure, and slow internet speeds in the southern and southwestern regions of Tunisia
- Websites and technology infrastructure: Criticism of @_TunisieTelecom's website functionality and server quality, urging the company to invest in improving their infrastructure
Types of Tweets
Number of Retweets
2
Percentage of total tweets
16%
Number of Original tweets
7
Percentage of total tweets
58%
Number of tweets that contain Mentions
12
Percentage of total tweets
100%
Number of tweets that were Replies
3
Percentage of total tweets
25%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
7
Percentage of total tweets
58%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter Web App | 8 |
| Twitter for Android | 3 |
| TweetDeck | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| nPerf | nPerf speed test | #nPerf #SpeedTest We qualify your connections. #broadband #fiber #wifi #3G #4G #5G https://t.co/SHYvClJwbI - Mobile: https://t.co/jDonmQDV42 #FrenchTech | 23,405 |
| xworkofgodx | Rita ✨ | Nakra aala zrous 🦷 | 1,124 |
| chebbi_nizar | Nizar CHebbi ✝️✡ 💙🇹🇳 🇨🇵️ 🇺🇸🇮🇱🇦🇪🟧🛰️Ⓜ️ | - | 881 |
| ariknperf | arik benayoun | Business Development & co-owner @nperf, Soul surfer 🏄🏿, dad x2, retired chief Petty officer in French Navy (17 years!), co-founder coworkstudio #coworking | 389 |
| TelecomReviewAF | Telecom Review Africa | Telecom Review Africa is a bilingual media platform covering ICT and telecoms news and events in Africa. | 333 |
| saber_dk | Saber DKHILI | - | 96 |
| nguerfel | nguerfel | - | 33 |
| KultTek | Tekiano Tek' & Kult | - | 5 |
| Xishyus | Momedo | - | 0 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| chebbi_nizar | Nizar CHebbi ✝️✡ 💙🇹🇳 🇨🇵️ 🇺🇸🇮🇱🇦🇪🟧🛰️Ⓜ️ | - | 5,000 |
| saber_dk | Saber DKHILI | - | 1,094 |
| nPerf | nPerf speed test | #nPerf #SpeedTest We qualify your connections. #broadband #fiber #wifi #3G #4G #5G https://t.co/SHYvClJwbI - Mobile: https://t.co/jDonmQDV42 #FrenchTech | 1,018 |
| ariknperf | arik benayoun | Business Development & co-owner @nperf, Soul surfer 🏄🏿, dad x2, retired chief Petty officer in French Navy (17 years!), co-founder coworkstudio #coworking | 313 |
| xworkofgodx | Rita ✨ | Nakra aala zrous 🦷 | 160 |
| TelecomReviewAF | Telecom Review Africa | Telecom Review Africa is a bilingual media platform covering ICT and telecoms news and events in Africa. | 57 |
| nguerfel | nguerfel | - | 50 |
| KultTek | Tekiano Tek' & Kult | - | 0 |
| Xishyus | Momedo | - | 0 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| chebbi_nizar | - | 4 |
| KultTek | - | 1 |
| TelecomReviewAF | Telecom Review Africa is a bilingual media platform covering ICT and telecoms news and events in Africa. | 1 |
| Xishyus | - | 1 |
| ariknperf | Business Development & co-owner @nperf, Soul surfer 🏄🏿, dad x2, retired chief Petty officer in French Navy (17 years!), co-founder coworkstudio #coworking | 1 |
| nPerf | #nPerf #SpeedTest We qualify your connections. #broadband #fiber #wifi #3G #4G #5G https://t.co/SHYvClJwbI - Mobile: https://t.co/jDonmQDV42 #FrenchTech | 1 |
| nguerfel | - | 1 |
| saber_dk | - | 1 |
| xworkofgodx | Nakra aala zrous 🦷 | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1638459504198033408 | 📣Remise de l'Award @nPerf à @_TunisieTelecom 🏆 Meilleure performance Internet #mobile en Tunisie 2022 📱🥳 🇹🇳 @THDdotTn interview du CEO de nPerf @rkeradec 🎙️https://t.co/cEUNiW1T43 | 1 |
| 1641129033424420865 | @_TunisieTelecom est inapte de mettre un processus pr faire le suivi des pblms de ses clients intervention depuis +7jrs sans que le technicien me rappelle pour donner des nouvelles SC nul ne trouve pas de CR Par contre harcèlement avec SMS et appel vocaux pr payer les factures | 0 |
| 1640850375644262402 | @_TunisieTelecom coucou ? | 0 |
| 1640335717640425475 | https://t.co/lvPft3RRXb la plateforme streaming Tunisienne pour regarder les films récents et les séries du Ramadan 2023, elle est actuellement réservée exclusivement aux abonnés de @_TunisieTelecom #ramadan #plateformestreaming https://t.co/ddPNMudJKN https://t.co/Vm4SA4tKBS | 0 |
| 1639012532055691264 | @_TunisieTelecom أسوأ خدمات يمكن أن تتحصل عليها من خلال هذا المشغل وتونس في ترتيب أسوء سرعة أنترنت على مستوي العالم تسويق للرداءة | 0 |
| 1638799468802834432 | خطير : شركة إتصالات تونس تستهزأ بأهالي الجنوب الغربي و تستقحرهم... خدمات رديئة و بنية تحتية مهترئة لم تعد صالحة للإستعمال و انقطاعات عامة و متكررة للأنترنات @_TunisieTelecom #internet #fixe sud-ouest #Tunisie https://t.co/Qg5lQHBGbg | 0 |
| 1638659939085467648 | ☎️ @_TunisieTelecom #internet #fixe #Tunisie 🇹🇳 انقطاع شبكة الهاتف القار بالجنوب الغربي ولايات الجنوب الغربي خدمات رديئة و بنية تحتية مهترئة و انقطاعات عامة و متكررة للأنترنات في شهر مارس فقط حدثت 4 انقطاعات كبيرة https://t.co/r7c9fGsalG | 0 |
| 1638601389050830865 | @_TunisieTelecom Et si vous commenciez par avoir un site fonctionnel pour que vos "chers" clients paient leurs factures? On sait tous que vos serveurs sont de la bonne merde mais au moins faites l'effort d'avoir une bonne infrastructure pour VOTRE PROPRE site commercial. A bon entendeur. https://t.co/dAOrxbgucD | 0 |
| 1638437393668636672 | @_TunisieTelecom a participé au #TT_Network_Day, un événement qui a réuni des #acteurs de l'#innovation et de la #technologie https://t.co/owfqs1SbPc | 0 |
| 1638075847495102464 | 🇹🇳 @_TunisieTelecom يا بن ذياب صلح البنية التحتية لشبكة الهاتف #قار ☎️ و #جوال 📱 في ولاية توزر ولا تلعب بالنار 🔥 https://t.co/10hbIBWkYJ | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1640850375644262402 | @_TunisieTelecom coucou ? | 1 |
| 1638459504198033408 | 📣Remise de l'Award @nPerf à @_TunisieTelecom 🏆 Meilleure performance Internet #mobile en Tunisie 2022 📱🥳 🇹🇳 @THDdotTn interview du CEO de nPerf @rkeradec 🎙️https://t.co/cEUNiW1T43 | 1 |
| 1641129033424420865 | @_TunisieTelecom est inapte de mettre un processus pr faire le suivi des pblms de ses clients intervention depuis +7jrs sans que le technicien me rappelle pour donner des nouvelles SC nul ne trouve pas de CR Par contre harcèlement avec SMS et appel vocaux pr payer les factures | 0 |
| 1640335717640425475 | https://t.co/lvPft3RRXb la plateforme streaming Tunisienne pour regarder les films récents et les séries du Ramadan 2023, elle est actuellement réservée exclusivement aux abonnés de @_TunisieTelecom #ramadan #plateformestreaming https://t.co/ddPNMudJKN https://t.co/Vm4SA4tKBS | 0 |
| 1639012532055691264 | @_TunisieTelecom أسوأ خدمات يمكن أن تتحصل عليها من خلال هذا المشغل وتونس في ترتيب أسوء سرعة أنترنت على مستوي العالم تسويق للرداءة | 0 |
| 1638799468802834432 | خطير : شركة إتصالات تونس تستهزأ بأهالي الجنوب الغربي و تستقحرهم... خدمات رديئة و بنية تحتية مهترئة لم تعد صالحة للإستعمال و انقطاعات عامة و متكررة للأنترنات @_TunisieTelecom #internet #fixe sud-ouest #Tunisie https://t.co/Qg5lQHBGbg | 0 |
| 1638659939085467648 | ☎️ @_TunisieTelecom #internet #fixe #Tunisie 🇹🇳 انقطاع شبكة الهاتف القار بالجنوب الغربي ولايات الجنوب الغربي خدمات رديئة و بنية تحتية مهترئة و انقطاعات عامة و متكررة للأنترنات في شهر مارس فقط حدثت 4 انقطاعات كبيرة https://t.co/r7c9fGsalG | 0 |
| 1638601389050830865 | @_TunisieTelecom Et si vous commenciez par avoir un site fonctionnel pour que vos "chers" clients paient leurs factures? On sait tous que vos serveurs sont de la bonne merde mais au moins faites l'effort d'avoir une bonne infrastructure pour VOTRE PROPRE site commercial. A bon entendeur. https://t.co/dAOrxbgucD | 0 |
| 1638437393668636672 | @_TunisieTelecom a participé au #TT_Network_Day, un événement qui a réuni des #acteurs de l'#innovation et de la #technologie https://t.co/owfqs1SbPc | 0 |
| 1638075847495102464 | 🇹🇳 @_TunisieTelecom يا بن ذياب صلح البنية التحتية لشبكة الهاتف #قار ☎️ و #جوال 📱 في ولاية توزر ولا تلعب بالنار 🔥 https://t.co/10hbIBWkYJ | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #internet | 2 |
| #fixe | 2 |
| #tunisie | 2 |
| #mobile | 2 |
| #ramadan | 1 |
| #plateformestreaming | 1 |
| #tt_network_day | 1 |
| #acteurs | 1 |
| #innovation | 1 |
| #technologie | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @_tunisietelecom | 12 |
| @nperf | 3 |
| @thddottn | 2 |
| @rkeradec | 2 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
158
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 🇹🇳 | 4 | Tunisia |
| 📱 | 3 | mobile_phone |
| ☎️ | 2 | telephone |
| 📣 | 2 | megaphone |
| 🏆 | 2 | trophy |
| 🥳 | 2 | partying_face |
| 🎙️ | 2 | studio_microphone |
| 🌙 | 1 | crescent_moon |
| 🔥 | 1 | fire |
Emojis groups
| Emoji Group | Count |
|---|---|
| Objects | 9 |
| Flags | 4 |
| Travel & Places | 2 |
| Activities | 2 |
| Smileys & Emotion | 2 |