Tweets Analysis - Keyword: @ToyotaFinancial
Overview
Total number of tweets analysed
16
Earliest tweet was on
2023-03-23
Latest tweet was on
2023-03-31
Tweets covering
7 days
Average age of authors' accounts
9 years
Summarization
The tweets include mixed feedback on the experiences customers have had with Toyota Financial. Some praise the company for their community service efforts, while others criticize their customer service and handling of payments and accounts. Complaints include difficulty reaching customer support, billing issues, and aggressive collection tactics. One tweet also raises concerns about limitations on third-party buyouts for lease holders.
Topic Modeling
- #VSUW funding programs to decrease food insecurity in #MaricopaCounty
- Poor customer service experiences with @ToyotaFinancial
- Issues with payments, titles, and insurance policies
- Difficulties reaching and communicating with @ToyotaFinancial
- Third-party buyouts for lease holders and asset accrual
Emotional Analysis
The emotions expressed in these tweets range from gratitude and appreciation towards ToyotaFinancial for their volunteer work and charitable contributions, to frustration and anger towards their customer service and business practices. Many tweets express dissatisfaction with their handling of payments and accounts, with some feeling harassed or threatened by collection agents. Others express confusion and disappointment with the limitations of their lease agreements and loyalty programs. One tweet expresses profanity and hostility towards the company. Overall, the emotions expressed in these tweets highlight the varied experiences and feelings of customers towards ToyotaFinancial.
Trend Analysis
- Complaints and negative experiences with @ToyotaFinancial, including issues with account verification, late fees, customer service, unauthorized payments, and insurance cancellations.
- Requests for assistance and responses from @ToyotaFinancial, including issues with bill payments, attempts to contact customer service, and requests for information about office hours and policies.
- Positive feedback and appreciation for @ToyotaFinancial's involvement in volunteering and supporting community organizations like Valley of the Sun United Way.
- Questions and concerns about policies and practices of @ToyotaFinancial, including third-party buyouts for lease holders and restrictions on using loyalty certificates in different states.
- Humorous or sarcastic comments and reactions to @Toyota or @ToyotaFinancial, including frustration with false advertising and negative experiences.
Types of Tweets
Number of Retweets
1
Percentage of total tweets
6%
Number of Original tweets
13
Percentage of total tweets
81%
Number of tweets that contain Mentions
16
Percentage of total tweets
100%
Number of tweets that were Replies
2
Percentage of total tweets
12%
Number of tweets that were Quotes
0
Percentage of total tweets
0%
Number of tweets that contain Hashtags
2
Percentage of total tweets
12%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 7 |
| Twitter Web App | 5 |
| Twitter for Android | 2 |
| Sprout Social | 1 |
| Twitter for iPad | 1 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| myvsuw | Valley of the Sun United Way | We envision a community where every child, family and individual is healthy, has a safe place to live, and has every opportunity to succeed. 💙 #MC2026 | 3,688 |
| mauricio_sola | Mau Koi Sola | Todos mis Gatos me llaman por mi nombre! 😊 | 994 |
| yussife | GRUSIF | 🌴🥥🌴🥥🌴🥥🌴🥥 | 707 |
| MaryBrizard | MaryB | I love Jesus, I love my husband. hard of hearing Guitar hobbyist. American Sign Language | 669 |
| strategicdevops | Jim Zucker | Solution Architect #RiskFocus|Advisor #EzOps | #FinTech | #DevOps | 526 |
| Pifeone | PifeonePITT | Freedom Loving Libertarian Conservative American | 341 |
| sarahdotloft | sarah | she/her. i sell houses. #blacklivesmatter | 288 |
| DeboMatthews | Deb Matthews | - | 173 |
| thekidjaraddd | Jarad B. | 999 | 86 |
| MunchieBobbie | A Darin | Just a 30-something mom navigating the interwebs as best she can. Love my boy, my husband and my Packers. | 31 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| mauricio_sola | Mau Koi Sola | Todos mis Gatos me llaman por mi nombre! 😊 | 3,066 |
| myvsuw | Valley of the Sun United Way | We envision a community where every child, family and individual is healthy, has a safe place to live, and has every opportunity to succeed. 💙 #MC2026 | 1,881 |
| strategicdevops | Jim Zucker | Solution Architect #RiskFocus|Advisor #EzOps | #FinTech | #DevOps | 1,760 |
| yussife | GRUSIF | 🌴🥥🌴🥥🌴🥥🌴🥥 | 1,659 |
| MaryBrizard | MaryB | I love Jesus, I love my husband. hard of hearing Guitar hobbyist. American Sign Language | 1,385 |
| Pifeone | PifeonePITT | Freedom Loving Libertarian Conservative American | 1,370 |
| sarahdotloft | sarah | she/her. i sell houses. #blacklivesmatter | 1,046 |
| DeboMatthews | Deb Matthews | - | 520 |
| MunchieBobbie | A Darin | Just a 30-something mom navigating the interwebs as best she can. Love my boy, my husband and my Packers. | 202 |
| DarvishK | Darvish Kamalia | - | 149 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| DeboMatthews | - | 2 |
| DarvishK | - | 1 |
| MaryBrizard | I love Jesus, I love my husband. hard of hearing Guitar hobbyist. American Sign Language | 1 |
| MunchieBobbie | Just a 30-something mom navigating the interwebs as best she can. Love my boy, my husband and my Packers. | 1 |
| Pifeone | Freedom Loving Libertarian Conservative American | 1 |
| bizgrunts | A place for SMBs looking to add discipline and structure. A place for veterans to bring their discipline and leadership to market. | 1 |
| hoa_avenger | I’m just a humble a man trying to make his way through the tax code and IRS phone tree. | 1 |
| mauricio_sola | Todos mis Gatos me llaman por mi nombre! 😊 | 1 |
| myvsuw | We envision a community where every child, family and individual is healthy, has a safe place to live, and has every opportunity to succeed. 💙 #MC2026 | 1 |
| rojorgensen | - | 1 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1639281793428779008 | replacement of a license plate (Leasing) and I have a vehicle that was a total loss during a loan in September 2022 because Toyota cancelled my insurance policy by mistake and they do not solve my problem.@ToyotaFinancial | 1 |
| 1641771446937481217 | @ToyotaFinancial hi I’m trying to@pay a bill down quickly but somehow the app doesn’t work and none of your automated questions on the phone are applicable. Also reached out to you direct message. You never responded. Is this why you get really low reviews? | 0 |
| 1641345109307568128 | @ToyotaFinancial your collection agents threaten me and saying now not to deposit the emi.. deliver the letter of issued date 10th of march on 30th march.. they are using abusing language.. please take care of this . M ready to pay but your agents harassing https://t.co/tAJgj72IhX | 0 |
| 1641128864335249422 | Thank you to @ToyotaFinancial for volunteering with Valley of the Sun United Way at the @Brewers concession stand during #springtraining. ⚾ The Brewers will donate a portion of their concessions sales to #VSUW funding programs to decrease food insecurity in #MaricopaCounty 👏👏 https://t.co/5Ymtt2qYSy | 0 |
| 1640824199571730433 | @ToyotaFinancial What are your normal office hours and why is your office closed at 4:12 PM CDT? | 0 |
| 1640770445673635851 | @ToyotaFinancial i would love it if you guys would return ANY of the multiple calls i’ve placed to you in the last two weeks. spent 45 mins on hold and got hung up on. now automated system says to call back during “normal business hours” which according to website, are now | 0 |
| 1640501463402311680 | Does anyone know how to get @ToyotaFinancial @Toyota to let you use the loyalty cert they send you in a different state when you move, seems impossible | 0 |
| 1640456760438693891 | @ToyotaFinancial All good things must come to an end. Made my 60th payment, you sent a refund check and my title. But you won't accept that we're done. You've demanded a 61st payment, assessed interest, and show me as past due. Seriously? What must I do to end this with you? | 0 |
| 1640418734392131585 | @ToyotaFinancial @Automotive_News Mara. As CEO u should know ure company's customer service is lousy. In fact it is embarrassing and no amount of virtue signaling will correct it. U need to hire competent people who actually give a crap about their customers. If I were u, I'd find a new company to run. | 0 |
| 1640399224297906176 | @ToyotaFinancial No 3rd party buyouts for lease holders? Yet another way to keep people w/o liquid cash from taking advantage of asset accrual. Why do you all care where the money comes from? | 0 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1641128864335249422 | Thank you to @ToyotaFinancial for volunteering with Valley of the Sun United Way at the @Brewers concession stand during #springtraining. ⚾ The Brewers will donate a portion of their concessions sales to #VSUW funding programs to decrease food insecurity in #MaricopaCounty 👏👏 https://t.co/5Ymtt2qYSy | 2 |
| 1638914617522135041 | Only recently became obvious and I am sure it’s a tactic used by many companies, but my next terrible business experience was with @ToyotaFinancial. If I call for support why do you need to verify my account information more than once? | 2 |
| 1639404385523453954 | @ToyotaFinancial it was great while it lasted, but like many good things it came to an end. I sent my 60th and final payment, you sent my title. You aren't handing the end well, sending a demand for a 61st payment and assessing a late fee. Seriously? We're done, make this right. | 1 |
| 1639281793428779008 | replacement of a license plate (Leasing) and I have a vehicle that was a total loss during a loan in September 2022 because Toyota cancelled my insurance policy by mistake and they do not solve my problem.@ToyotaFinancial | 1 |
| 1641771446937481217 | @ToyotaFinancial hi I’m trying to@pay a bill down quickly but somehow the app doesn’t work and none of your automated questions on the phone are applicable. Also reached out to you direct message. You never responded. Is this why you get really low reviews? | 0 |
| 1641345109307568128 | @ToyotaFinancial your collection agents threaten me and saying now not to deposit the emi.. deliver the letter of issued date 10th of march on 30th march.. they are using abusing language.. please take care of this . M ready to pay but your agents harassing https://t.co/tAJgj72IhX | 0 |
| 1640824199571730433 | @ToyotaFinancial What are your normal office hours and why is your office closed at 4:12 PM CDT? | 0 |
| 1640770445673635851 | @ToyotaFinancial i would love it if you guys would return ANY of the multiple calls i’ve placed to you in the last two weeks. spent 45 mins on hold and got hung up on. now automated system says to call back during “normal business hours” which according to website, are now | 0 |
| 1640501463402311680 | Does anyone know how to get @ToyotaFinancial @Toyota to let you use the loyalty cert they send you in a different state when you move, seems impossible | 0 |
| 1640456760438693891 | @ToyotaFinancial All good things must come to an end. Made my 60th payment, you sent a refund check and my title. But you won't accept that we're done. You've demanded a 61st payment, assessed interest, and show me as past due. Seriously? What must I do to end this with you? | 0 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #springtraining | 1 |
| #vsuw | 1 |
| #maricopacounty | 1 |
| #customerservice | 1 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @toyotafinancial | 16 |
| @toyota | 2 |
| @brewers | 1 |
| @automotive_news | 1 |
| @yussife | 1 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
25
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 👏 | 2 | clapping_hands |
| ⚾ | 1 | baseball |
| 🙃 | 1 | upside-down_face |
Emojis groups
| Emoji Group | Count |
|---|---|
| People & Body | 2 |
| Activities | 1 |
| Smileys & Emotion | 1 |