Tweets Analysis - Keyword: @TicketmasterCA
Overview
Total number of tweets analysed
211
Earliest tweet was on
2023-03-20
Latest tweet was on
2023-03-29
Tweets covering
9 days
Average age of authors' accounts
8 years
Summarization
Twitter users express frustration with Ticketmaster Canada's customer service, pricing, and sales practices. Some users have had trouble with exchanges, delayed refunds, and high prices for popular events, while others criticize the company for reselling tickets at increased prices or not providing enough codes for fan sales. One tweet announces a class action lawsuit against Ticketmaster for false and misleading sales practices. Despite these issues, Ticketmaster remains a major ticketing platform for concerts and events in Canada.
Topic Modeling
- Issues with Ticketmaster App and Customer Service
- Ticket Purchasing and Payment
- Complaints about Ticketmaster's Ticketing Policies and Practices
- Concert Announcements and Presales
- Class Action Lawsuits against Ticketmaster
Emotional Analysis
The emotions expressed in these tweets are frustration, anger, and disappointment towards TicketmasterCA. Several users are complaining about ticket exchange and purchase issues, including changes in ticket availability and pricing, difficulty getting presale codes, and high service and ordering fees. Some users are even threatening to join a class action lawsuit against TicketmasterCA for their misleading and overcharging practices. Overall, the sentiment towards TicketmasterCA in these tweets is negative, with users feeling mistreated and scammed by the company.
Trend Analysis
- Ticket exchange issues with TicketmasterCA regarding AEW and venue changes
- Delayed refunds for Pearl Jam tickets purchased through TicketmasterCA
- Customer dissatisfaction with changes made to ticket sales for TWICE tour in Toronto
- Complaints about difficulty obtaining presale codes for TWICE tour in Toronto
- Class action lawsuit filed against TicketmasterCA for false and misleading sales practices
Types of Tweets
Number of Retweets
14
Percentage of total tweets
6%
Number of Original tweets
89
Percentage of total tweets
42%
Number of tweets that contain Mentions
211
Percentage of total tweets
100%
Number of tweets that were Replies
98
Percentage of total tweets
46%
Number of tweets that were Quotes
12
Percentage of total tweets
5%
Number of tweets that contain Hashtags
30
Percentage of total tweets
14%
Top 5 devices used to tweet
| Source | Count |
|---|---|
| Twitter for iPhone | 117 |
| Twitter Web App | 47 |
| Twitter for Android | 45 |
| Brandwatch | 2 |
What devices were used to tweet
Top 10 accounts with highest followers count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| BulldogsOHL | X - Hamilton Bulldogs | The official account of the OHL Hamilton Bulldogs Hockey Club 🏆2018, 2022 OHL Champions Coming to Brantford Sept 2023 - https://t.co/qPVObtIlcW | 34,092 |
| TheLawofWork | David J. Doorey🇨🇦 @TheLawofWork@mas.to | Law Prof. Talking #labor & #employment #law to the masses. @YorkUniversity @OsgoodeNews @LSELaw @CLJEHarvard @Jacobin @OnLaborBlog https://t.co/5V9r8VPHsh | 14,882 |
| johnleewriter | John Lee | Independent writer (https://t.co/AGWpdF1If8), Lonely Planet author & massive Christmas fan (https://t.co/PGJb0t3AAm) | 11,424 |
| RoyaltyCanadian | 👑 Kimberley Ford 👑 | Professional Wrestling Manager, Former Amateur Freestyle Wrestler, Pageant Queen, Artist, Wrestling Tweeter. #CanadianRoyalty💪🏼👑🇨🇦 | 11,156 |
| HelloFreshCA | HelloFresh Canada | Yummy recipes & fresh ingredients delivered straight to your door for dinners you'll want to tweet about! Click the link to place your order! | 4,467 |
| biggles14 | Biggles14 | Baseball fan,roadtrips,@jparencibia9 @BringerofRain20 @DanielNorris18 @ChrisArcher22, Bo Love taking pics,#Highsocks Leery of goats #BLM | 3,731 |
| YesssGirl1 | Freeland’s Twitch | We are witnessing the most corrupt government in our history 🇨🇦!Conservative, ol’skool hip-hop head, momma bear, married 🚫MANDATES 🚫DIGITAL ID🚫DMs 🚫War | 3,290 |
| _Ophelia_Payne | Peggy 🎮🇨🇦 🐞 {HGG} | Gamer, Whovian, SW fan, Fundraiser. Writer @xboxaddicts . When everybody plays, we all win.🎮 TheOpheliaPayne@gmail.com Use PAYNE for @GamerAdvantage discount | 2,915 |
| Manic37 | WrestleFan | I`m a music, movie & pro wrestling fan, favourite wrestlers are Sasha Banks, HHH, CM Punk, R.Orton, D.Bryan, Jericho, Seth Rollins, AJ Styles & Hulk Hogan. | 2,604 |
| fauchonmathieu | Mathieu Fauchon | Misanthrope cherchant à s'élever dans une société qui cherche à tout prix à niveler vers le bas. Accessoirement, pourvoyeur de rire dans une école primaire. | 2,263 |
Top 10 accounts with highest friends count
| Username | Name | Bio | Followers count |
|---|---|---|---|
| johnleewriter | John Lee | Independent writer (https://t.co/AGWpdF1If8), Lonely Planet author & massive Christmas fan (https://t.co/PGJb0t3AAm) | 8,006 |
| RoyaltyCanadian | 👑 Kimberley Ford 👑 | Professional Wrestling Manager, Former Amateur Freestyle Wrestler, Pageant Queen, Artist, Wrestling Tweeter. #CanadianRoyalty💪🏼👑🇨🇦 | 7,070 |
| camilauris1996 | Cami⁷ | Tøp viene a Colombia y yo no voy al fep 😭 | Clique ||-// 🖤, Army 💜, Moa 💙,Stay ❤️, Atiny 🤍 y Enhene🧡, K-dramas 🇰🇷, C-dramas 🇨🇳, Amo a Dylan Wang ❤️, Cuenta Activa 🔔 #MeteorGarden2018 ❤️ | 5,000 |
| Lloydguy82 | Rob 🇨🇦 🇺🇦 | Just another guy who's thoughts are his own and not representative of anyone else. Big sports fan: @LAKings @SaskRushLAX @sskroughriders @PAFC @SASK_Rattlers | 4,991 |
| _Ophelia_Payne | Peggy 🎮🇨🇦 🐞 {HGG} | Gamer, Whovian, SW fan, Fundraiser. Writer @xboxaddicts . When everybody plays, we all win.🎮 TheOpheliaPayne@gmail.com Use PAYNE for @GamerAdvantage discount | 4,954 |
| Boren__G | Boren 🏴☠️ | Film. PJ. MMJ. #BoomerSooner | 4,140 |
| YesssGirl1 | Freeland’s Twitch | We are witnessing the most corrupt government in our history 🇨🇦!Conservative, ol’skool hip-hop head, momma bear, married 🚫MANDATES 🚫DIGITAL ID🚫DMs 🚫War | 3,913 |
| BrittanyDoell | Brittany Doell|Content Creator🇨🇦 | Content Creator|FanArtist|ADHD & Mild Cerebral Palsy|MultiFandom|Taken by my love @RyanScorpioKing |No DMs please. | 3,506 |
| VelvetRebel1984 | Velvet Rebel Music | music writer. dj. photographer. west ham united. | 3,136 |
| Manic37 | WrestleFan | I`m a music, movie & pro wrestling fan, favourite wrestlers are Sasha Banks, HHH, CM Punk, R.Orton, D.Bryan, Jericho, Seth Rollins, AJ Styles & Hulk Hogan. | 2,862 |
Most active users
| Username | Bio | Number of tweets |
|---|---|---|
| pjtourkid | Live music & road trips are the keys to my existence. | 8 |
| AEW_ONE | Writer for https://t.co/xwgEWHHSTU #WomensWrestling Creative. Designer. Entrepreneur. Marketer. ADHD. Photographer. McDonalds eater. ADHD. | 6 |
| ZeeeSolo | sad girl hours exclusive to the early am’s | 6 |
| sanawannie | red velvet, twice, and taylivia fan account | 4 |
| RoyaltyCanadian | Professional Wrestling Manager, Former Amateur Freestyle Wrestler, Pageant Queen, Artist, Wrestling Tweeter. #CanadianRoyalty💪🏼👑🇨🇦 | 4 |
| JoeyZukran | Class action attorney at LPC Avocats @LPCLEX | 3 |
| MagnificentBeav | Stop the profiteering of ticket sellers! | 3 |
| RICK_Bellissimo | #WeTheNorth #OVO 11/13/17 | 3 |
| cjohnson306 | - | 3 |
| onemanswindow | I just don't want to die surprised. The first Irish guy in Canada. He/Him | 3 |
Tweets per day
Top 10 tweets with highest Retweet count
| ID | Text | Retweet count |
|---|---|---|
| 1638902652254945280 | Okay @TicketmasterCA. I put in a request to exchange my AEW ticket from one area on the floor to another. The staff on the app are refusing to change it due to aew switching the event to a day later. It’s the SAME event, SAME venue, SAME time. Just the next day. Please be a… https://t.co/kKHQmnL7HI https://t.co/dvd6q0BlH7 | 7 |
| 1638323154165673985 | Class action filed today against @TicketmasterCA & @Ticketmaster for false and misleading sales practices re "Official Platinum" tickets by our law firm @LPCLEX. Charging $768 for nosebleed tickets to see @Drake doesn't make them "Platinum", but does make https://t.co/v35rtey4MK… https://t.co/qJzdKZgY6D | 4 |
| 1638329648047161351 | if you have a #TWICE presale code…. Please reach out ✋🏼😭Literally no one I know got it, this doesn’t make sense @TicketmasterCA also can y’all @JYPETWICE please add a second date for Canada 🥹💕#Toronto ? #트와이스 #READYTOBE #TWICE_5TH_WORLD_TOUR #Twice_In_Toronto https://t.co/sHL24ddrT0 | 2 |
| 1638333401382936577 | Nosebleed tickets to @Drake (13th to last row of the Bell Centre) sold on the primary market by @Ticketmaster & @TicketmasterCA as #OfficialPlatinum or #PlatineOfficiel (in French) for $789.54 is robbery https://t.co/a5OXUrqePq | 2 |
| 1638634599411597314 | PLEASE RELEASE A NEW DATE FOR TORONTO!! We need a Day 2!! @jypnation @JYPETWICE @TicketmasterCA @LiveNationON @LiveNationKpop #TWICE #TWICE_5TH_WORLD_TOUR https://t.co/D1hUOKeLZN | 1 |
| 1640408244064534528 | Get ready. @TheMarshallMix is coming to Toronto @masseyhall on June 16th to 23rd Tickets are onsale March 31st at 10 am est. Get tickets via @TicketmasterCA https://t.co/3DdJv668SB https://t.co/xSaMlrrDTn | 1 |
| 1638334800804167680 | It's robbery because #OfficialPlatinum tickets for the same show, on the same night to see @Drake in the reds (lower bowl section 111) are sold by @Ticketmaster & @TicketmasterCA for $537, i.e $252 less than the nose bleeds supposed #OfficialPlatinum tickets - which is absurd! https://t.co/tSALkdetjP | 1 |
| 1638931279742738432 | @TicketmasterCA !! How come nobody got TWICE presale codes for the Canada dates?? when will we receive them for the July 3rd date? #TWICE_5TH_WORLD_TOUR #TWICECONCERT #Ticketmaster #TWICE | 1 |
| 1639356154819010734 | I’m so sick of @TicketmasterCA. They consistently disappoint / take advantage of fans who are just trying to support artists they love. | 1 |
| 1637980221436723202 | Join a class action lawsuit against the @Ticketmaster @TicketmasterCA criminal enterprise for misleading and overcharging consumers. #criminals #profiteering #ticketmaster #stubhub #livenation #worst #monopoly #theft #stealing #terrible #ticketmastersucks https://t.co/qn5N6xC1ot | 1 |
Top 10 tweets with highest Like count
| ID | Text | Like count |
|---|---|---|
| 1638902652254945280 | Okay @TicketmasterCA. I put in a request to exchange my AEW ticket from one area on the floor to another. The staff on the app are refusing to change it due to aew switching the event to a day later. It’s the SAME event, SAME venue, SAME time. Just the next day. Please be a… https://t.co/kKHQmnL7HI https://t.co/dvd6q0BlH7 | 40 |
| 1639320878650478593 | It is complete incredulity that I am announcing I have FINALLY received and been able to deposit my funds from @PearlJam tickets through @TicketmasterCA My money from 9/1/22 FINALLY came. I’m so grateful I could write a song about it. Perhaps the tempo will mimic my journey… | 39 |
| 1638979605624176645 | @Ticketmaster @TicketmasterCA #TWICE_5TH_WORLD_TOUR #twicetoronto why tf would you change it from general to verified only within hours of the sale?? What a waste of time y’all r snakes 🤡🤡Toronto once’s were done dirty🤡🤡 https://t.co/hccTsAuGkm | 31 |
| 1638329648047161351 | if you have a #TWICE presale code…. Please reach out ✋🏼😭Literally no one I know got it, this doesn’t make sense @TicketmasterCA also can y’all @JYPETWICE please add a second date for Canada 🥹💕#Toronto ? #트와이스 #READYTOBE #TWICE_5TH_WORLD_TOUR #Twice_In_Toronto https://t.co/sHL24ddrT0 | 15 |
| 1638323154165673985 | Class action filed today against @TicketmasterCA & @Ticketmaster for false and misleading sales practices re "Official Platinum" tickets by our law firm @LPCLEX. Charging $768 for nosebleed tickets to see @Drake doesn't make them "Platinum", but does make https://t.co/v35rtey4MK… https://t.co/qJzdKZgY6D | 7 |
| 1638650773805445120 | look at all these tickets available at twice toronto but @TicketmasterCA made them official platinum not sold out https://t.co/w6Pyv8z03t | 7 |
| 1638948489165144064 | @dennycrane991 @TicketmasterCA @TonyKhan Oh. I’m not holding my breath but I will always keep shooting for the moon and eventually I’ll get there or at least land in the stars :) | 6 |
| 1639303087994159118 | @TicketmasterCA I’ve been stuck on this loading page for 20 minutes please I just want to buy 2 hozier toronto tickets https://t.co/qK79XoqvxZ | 5 |
| 1638887319838007296 | @TicketmasterCA Can you give me a detailed breakdown about how you choose members for Verified Fan sales? For Twice in Toronto I’m pretty sure less than 5% of the people who got the code were actual fans which is why there are so many tickets being resold at higher price. | 5 |
| 1638982268411584517 | @Ticketmaster @TicketmasterCA the fact that y’all thought that this would take out resellers and make it fair for everyone is hilarious 🤡🤡🤡 reseller sites r flooded with tickets double the price 🐍🐍🐍🐍🐍 and y’all didn’t even issue additional codes 🤣🤣 #TWICE_5TH_WORLD_TOUR https://t.co/wiIhPCGGOU | 5 |
Top 3 Languages Used In Tweets
Top 10 Hashtags used
| Hashtag | Count |
|---|---|
| #twice_5th_world_tour | 9 |
| #ticketmaster | 8 |
| #twice | 7 |
| #officialplatinum | 4 |
| #toronto | 4 |
| #criminals | 4 |
| #profiteering | 4 |
| #stubhub | 4 |
| #livenation | 4 |
| #worst | 4 |
Top 10 Hashtags Used In Tweets
Top 10 mentions
| Mention | Count |
|---|---|
| @ticketmasterca | 211 |
| @ticketmaster | 55 |
| @tmfansupport | 28 |
| @aew | 19 |
| @pearljam | 17 |
| @brandtcentre | 15 |
| @royaltycanadian | 12 |
| @pjtourkid | 8 |
| @aew_one | 7 |
| @livenationkpop | 7 |
Top 10 mentions
Wordcloud of Tweets
Emojis
Average number of emojis used per tweet
25
Emojis used in tweets
| Emoji | Count | Emoji Text |
|---|---|---|
| 😭 | 16 | loudly_crying_face |
| 🤡 | 8 | clown_face |
| 🐍 | 5 | snake |
| 😡 | 3 | enraged_face |
| 🥲 | 2 | smiling_face_with_tear |
| 🤣 | 2 | rolling_on_the_floor_laughing |
| 💚 | 2 | green_heart |
| 🤦♀️ | 2 | woman_facepalming |
| ✋🏼 | 2 | raised_hand_medium-light_skin_tone |
| 💕 | 2 | two_hearts |
Emojis groups
| Emoji Group | Count |
|---|---|
| Smileys & Emotion | 42 |
| People & Body | 7 |
| Animals & Nature | 5 |